Deeply saddened by the loss of my cat, my baby Tyson but even more upset at the neglect of Veterinarian Dr. Chen. She did not diagnose accurately, no prognosis status except in favor after she reviewed lab results. She didn’t check for skin turgor as this is a basic assessment or noticed how dry his mouth was, she stated it was pale, probably anemia. Lab results showed no anemia, so why wouldn’t she see the dehydration and low blood sugar from basic assessment, my report to her and lab values indicating dehydration with low blood sugar. She did not offer to have him hospitalized, IV fluids or water shots…these were all questions asked to me if she offered by the ER veterinarian at another hospital along with his clear physical assessment and reading labs reviewed by Dr. Chen just 2 days prior. At this point his diagnoses was severe dehydration causing systemic organ failure, low blood sugar and body shutting down. Prior to this I had to wait 6 days for a very sick cat to be seen, received medicine for a diagnosis of hyperthyroidism 6 days after seen, which on that night my cat was actively dying with only a few minutes notice as I did not leave him out of my sight. We rushed to emergency vet hospital where I needed to make the clear decision to euthanize him before having a painful death while having a seizure. I believe this drastic decline in 5 days from seeing vet could have been prevented with proper care, diagnoses and assessment with IV fluids etc. At no point did I turn down another test either for price or another reason. I brought fresh urine and stool to be tested and complete lab workup was done yet my baby is not here when he should be. She assured me with lab results that he had the best diagnoses which was hyperthyroidism of the 3 she stated she thought he had, she said no diabetes, kidneys were good. Tyson had a good prognosis with medicine for the thyroid, would have had a few more years with him to say the least. He never gave up, he tried to live, ate that day and tried to drink a lot, his last steps were to the water bowl before losing balance, coordination to where I immediately rushed him to ER. We fur-baby parents trust veterinarians to offer or give proper care and treatment for our family. Very heart broken mama who always did the best for her fur baby and will continue for Tyson’s heart broken brother but angry at this veterinarian for neglect which caused Tyson’s demise. I will continue to spread the word to fellow fur parents to be cautious in who you entrust with your family’s life. 😿 Read Less

I have been using this veterinary facility for years. Bringing dogs and cats including some with multiple health issues. I have always been treated with respect and kindness and have seen nothing but professionalism from the staff. Read Less