I have been with Kentmere for about 10 years now. The staff is wonderful. Recently, I had to make a very difficult decision about my dog, and I contacted Kentmere at least a dozen times to make, cancel and reschedule the appointment. Each time I called they were very compassionate. When I adopt another animal, I will definitely return to Kentmere for veterinary care. Read Less

Dr. Coogan is compassionate and knowledgeable. His approach is very thoughtful and reasonable; he's not overly aggressive with treatment. He's very fair with pricing. The staff is well trained and friendly.  Dr. Coogan is also an incredible artist and his artwork is a fabulous addition to the office. I highly recommend this veterinary hospital. Read Less

My brother and sister-in-law recommended Kentmere to us, they have been using them for over 10 years. And now, I can't say enough about how great this practice is! It has expanded to 2 vets and a number of caring, friendly assistants. It is a very busy small practice, no doubt, word of mouth has gotten around about their flexible, good service. Dr. Coogan is efficient and generous. Dr. Tancredi is jovial, virtuous and a genuinely empathetic doctor. He is also my  hero as he recently saved our dog, Eboni's life! Everyone there is focused on customer service; but also on giving the best, most sincere care and attention to our animals. We could not be in better hands! Read Less

I was disappointed w/ my visit to Kentmere. Was told my cats blood work would be back the next a.m. & that did NOT happen! My Vet did not return my calls -- Took two days 6 phone calls w/ no return call from my Vet. Had to keep going back to Lovering Ave in person to finally get results. Took my cat to Wilmington Vet Hospital the next day and my cat received superb service. I will never take my cat back to Kentmere, ever! We love our cat too much and we paid the bill in full on Day 1. I have full print out cell phone records to reflect that Kentmere Vet NEVER returned our calls Read Less

On Friday, August 17th I found that a new kitten I had adopted about a week earlier was limping on his front leg.  By the early afternoon he was lethargic, shaking, and cried every time he was picked up.  I made an appointment at Kentmere with a new vet we had not seen before, Dr. Tancredi, for that afternoon. Dr. Tancredi was not especially warm with me or the kitten, but having grown used to Dr. Coogan's matter-of-fact manner this did not bother me.  He asked about the lameness, and I told him it had come on suddenly, and also told him of the kitten's near-constant shaking.  He stood the kitten up, flexed the lame paw that the kitten was favoring, eliciting a sharp cry from the kitten, and then proceeded to do the same again.  That was the entirety of Dr. Tancredi's physical examination of my kitten.  He did not take the kitten's temperature, examine the kitten elsewhere, or even watch him walk.  He told me it was likely a soft-tissue injury and that he would prescribe anti-inflammatories.  He referred to my male kitten as a "she" throughout the entire examination, despite the cat's name being "Mr. Bojangles."  I asked if I should ice the paw, and Dr. Tancredi snickered and responded with a wry "if it makes you feel better," and then left to get the anti-inflammatories.  He returned, told me that the kitten was too small for anti-inflammatories and said, "now the icing sounds like a good idea."  He told me that if the lameness was still present by Monday to return, and promptly left, calling out "no charge for today" behind him as he exited the room.  I sat in the examination room for nearly a minute afterward confused as to whether that flippant remark, shouted as Dr. Tancredi had his back to me and was leaving, was the conclusion of our visit. The kitten remained alarmingly lethargic for the rest of the day, and the following morning appeared to be limping on a different leg and was still shaking quite badly.  I called Kentmere for another appointment, mentioned that the kitten was still shaking and seemed to be doing worse.  Dr. Tancredi said, "well, now that he is presenting with new symptoms you should bring him back in."  These were, in fact, not new symptoms but the very same ones I had complained of the day earlier.  Frustrated, I made an appointment with a different vet, and the experience was entirely different: she greeted the kitten warmly, inspected him thoroughly and closely, took his temperature, watched him walk, and asked me several questions.  As it turns out Bo had a severe fever (hence the shaking) and appeared to have the calicivirus.  The vet administered IV fluids, gave Bo an antibiotic for any secondary illnesses that could follow from the virus, and gave him a small dose of anti-inflammatories and provided us with a pack of the same.  That afternoon he was alert, curious, and not shaking.  By Sunday he was walking around, and by Monday he was his happy, confident, mischievous self. My displeasure with my visit with Dr. Tancredi is two-fold: 1) the way he treated and spoke to me was glib, callous, and quite frankly, rude; and 2) the way he treated my kitten was as though the examination was an inconvenience.  When speaking to me Dr. Tancredi was dismissive, and I got the distinct impression he thought I was overreacting to a simple kitten sprain.  I found the comment that I should ice Bo's paw "if it made me feel better" incredibly insulting, implying that I was being silly or overly cautious.  Though far more upsetting than his rudeness towards me was his lack of interest in Bo.  Had Dr. Tancredi taken the minute it took the second vet we saw to take Bo's temperature he would have realized right away that Bo was not suffering from a sprain.  Bo shivered and shook with a high fever unnecessarily for a whole extra evening because of Dr. Tancredi's indifferent and ineffectual examination of what turned out to be a pretty sick little guy.  I left Kentmere Friday afternoon feeling as though my pet's sickness had been trivialized, my concern mocked, and like I had wasted Dr. Tancredi's time.  By contrast, I left our other vet appointment on Saturday happy and comfortable in the knowledge that Bo was getting the care and help he needed and deserved, and that I was treated like a thoughtful and contentious owner. I am sorry to say that after nearly ten years of both my mother and my animals being seen at Kentmere we will not ever be returning to this practice again.  Though we value and appreciate Dr. Coogan for his excellent service to our other animals, this experience with Dr. Tancredi was enough to warrant a permanent change.  My two cats and my mothers two cats and one dog will no longer be patients at Kentmere, and both she and I will strongly advise friends and family with pets to stay away from this practice due to its unconscionable lack of care and professionalism. Read Less

I like Dr Coogan's thinking! I have an older dog and don't want all the poisons of this or that in her elderly body. He answers our questions completely and never does anything without talking to us first. When we would walk out of VCA we always got a whopping bill for things we didn't even ask for. This has never happened to us at Kentmere. Keep up the good work! Read Less

Yes, the staff are nice and the wait times are short. But that is not worth your pet's life. Please do not go here! My cat is dead because of GROSS NEGLIGANCE on multiple levels from this "practice." 1) I was misinformed about how to manage my cat's diabetes, told I can test with pee-sticks, and blood tests were unnecessary. I found this is not the case when talking to the ER doc trying to revive my cat. 2) When I brought my cat to the vet concerned because he was again peeing more, seemed lethargic and wobbly, Kentmere Vet Hospital MISSED the TEXTBOOK signs of acidosis, which is a COMMON complication of diabetes, and CUREABLE if caught early enough. 3) They DELAYED reading me my cat's blood results, even when I called multiple times and said I thought he was dying and was in respiratory distress. I waited 2 DAYS from expressing concern to being told my cat's condition was beyond their scope. 4) They FAILED TO INFORM me about the Vet ER (Vet Specialty Center) down the road until they gave me the test results, which I had to wait hours "for the doctor to read," EVEN THOUGH THE RESULTS WERE READY. These house could have improved my cat's outcomes, which they knew were a poor prognosis, yet still made me wait/ made him suffer, for formality. 5) They told me to STOP giving my cat insulin, when that is THE OPPOSITE of what should be done in his condition, and exacerbated it. He needed MORE insulin, which they gave him immediately at the ER.By the time we heard that the vet center existed, it was 2 days after I brought him to the clinic expressing concern, during which I had called back multiple times reporting on his rapid decline, even saying that he was in respiratory distress and I thought he was dying. THEY DID NOTHING WHEN I SAID THIS!!! GAVE ME NO OPTIONS!!! MADE ME WAIT FOR BLOODWORK!!! After being given the blood work results and told of the ER, we took him right away to the vet specialty center as an emergency patient, and he spent 2 days on life support, but was too far in at that point to be saved. My baby died because of GROSS NEGLIGENCE by this center. He had a TEXT BOOK CASE of a COMMON, CUREABLE condition. I was not taken seriously or told of the vet ER until it was too late. If I made a smarter choice of a vet, or listened to my gut when Dr. Coogan frequently suggested ways to, in my opinion, "cut corners," or taken it seriously when I asked for vaccinations and the tech forgot to give them that visit, my cat would still be aliveIf your pet goes here  and is doing well, it may just be because they are healthy. I'd pull them before any real medical care is needed. This vet should be stripped of his license. I can't even imagine this level of negligence. To add insult to injury, Dog Food's ashes were delivered to this terrible vet, and they handed them over the counter without a word. No, "sorry for your loss" or anything. Dispicable. Read Less

Absolutely wonderful veterinary hospital! This is the only place I'll be taking my babies from now on. The staff is very pleasant and love what they do. The wait time is always short and so far I've been able to get an appointment pretty quickly. You can always tell a good doctor/nurse especially when they are so thrilled to be helping your companion. Dr. Tancredi was amazing and so sweet to my new kitty who is very very shy around new people. I couldn't ask for a better doctor to treat my 3 cats and the 5 kittens my newly adopted kitty had 7 weeks ago. I can't recommend enough! Read Less

Dr. Coogan is a hands-on, no nonsense vet, but he is compassionate when it's appropriate & actually has a good sense of humor. Occasionally I've heard someone comment that he's gruff--that is more indicative of the person making the comment than about Dr. Coogan. He isn't gruff, but he doesn't waste a lot of time socializing or ooo-ing & aaah-ing over your precious boy or girl. He runs a busy practice with some very sick animals & works hard. He takes time to answer all of my questions & he understands what we treatments we can afford and what we can do without at no expense to our pets health.  Last year he euthanized our 14 year old, much loved dog & Dr. Coogan maintained an attitude of compassion and respect, giving us time alone with her after she passed. We now  have 2 dogs & 3 cats; some are aging, which means more health issues & more visits to Dr. Coogan, and every visit has been a satisfying & comforting experience.  The front office staff are great, particularly Diana,who works day shift. She is sweet & kind, soft spoken & tries to remember everyone's name. She is also a consummate professional even when dealing with the rudest, nastiest clients, I've never seen her lose her cool. Like I said, 7 animals,--I'm there a lot! Great place... Read Less

I've had pets treated at this community animal hospital for decades. Dr. Coogan is both no-nonsense and totally compassionate (particularly when it comes to let a beloved pet go). Can't imagine going anywhere else! Read Less

Liz Allman kindly recommended. Saw a nice young professional Vet called Tan Credi and two very efficient assistants, Charlie & Devon. Excellent competent service. So having read some of the negative reviews, I was a little skeptical. Walked in last week and was met by a young friendly dark haired young lady, who said I'd have to complete online forms, get previous records faxed etc then make an apt. All good!  I telephoned a few days later to say I was new patient with 3 dogs and was arranging previous vet to send over history. I was told on the phone that the dogs would have to be assessed to see if 'they would be accepted'. Walked in again few days ago about 1pm I think, shortly after phoning ahead and was told 'We dont do walk-ins. I explained to front desk woman who was different to the previous one, that I had just called and checking docs received ok. Immediately told no fax received, I asked her to check. Agitated, she said is it from Oaklawn, I said it's located in Oaklawn but if you open it, it will say Cityvet. Also mentioned one dog had ear infection and I needed more flea tick etc. so wanted to make apt. She seemed flustered and explained it had been very busy morning, although one patient was just leaving and another entered shortly after me. She then said I couldn't bring all 3 in at once. I said I have to as they get bad separation anxiety as always been together. She went out back to speak to a vet. She called assistance from Anne Marie & another pleasant young lady who were very friendly, proactive & what I would expect. I explained 2 dogs (50lbs well behaved & another 85lbs) were registered service animals and hardly never been separated but I could leave them in car and wait for them to call me and go through back way as small waiting room. I suffer from EUPD. Then I was told cost of examination would only be reduced for 2nd not 3rd dog. (Was told something different when I passed by first time) Kind of irritated me to be told conflicting stories and I just wanted to leave.  Anne Maria was extremely well mannered and experienced. So the moral of the story is, do not judge everyone by someone or  paint everyone with the same brush. Nobody is perfect but the end result was. I hope to bring my furbabbies there again. Read Less

Liz Allman kindly recommended. Saw a nice young professional Vet called Tan Credi and two very efficient assistants, Charlie & Devon. Excellent competent service. So having read some of the negative reviews, I was a little skeptical. Walked in last week and was met by a young friendly dark haired young lady, who said I'd have to complete online forms, get previous records faxed etc then make an apt. All good!  I telephoned a few days later to say I was new patient with 3 dogs and was arranging previous vet to send over history. I was told on the phone that the dogs would have to be assessed to see if 'they would be accepted'. Walked in again few days ago about 1pm I think, shortly after phoning ahead and was told 'We dont do walk-ins. I explained to front desk woman who was different to the previous one, that I had just called and checking docs received ok. Immediately told no fax received, I asked her to check. Agitated, she said is it from Oaklawn, I said it's located in Oaklawn but if you open it, it will say Cityvet. Also mentioned one dog had ear infection and I needed more flea tick etc. so wanted to make apt. She seemed flustered and explained it had been very busy morning, although one patient was just leaving and another entered shortly after me. She then said I couldn't bring all 3 in at once. I said I have to as they get bad separation anxiety as always been together. She went out back to speak to a vet. She called assistance from Anne Marie & another pleasant young lady who were very friendly, proactive & what I would expect. I explained 2 dogs (50lbs well behaved & another 85lbs) were registered service animals and hardly never been separated but I could leave them in car and wait for them to call me and go through back way as small waiting room. I suffer from EUPD. Then I was told cost of examination would only be reduced for 2nd not 3rd dog. (Was told something different when I passed by first time) Kind of irritated me to be told conflicting stories and I just wanted to leave.  Anne Maria was extremely well mannered and experienced. So the moral of the story is, do not judge everyone by someone or  paint everyone with the same brush. Nobody is perfect but the end result was. I hope to bring my furbabbies there again. Excellent service! Read Less

I cannot say enough good things about the staff at Kentmere Veterinary. Kevin and his team are always professional, down to earth, friendly and really care about my dog and me. Thank you for 7+ years of a wonderful experience. Read Less

My family and I have been coming to Dr Coogan for the past 26 years. I have felt so lucky to have found a vet that cares so deeply for his patients. His staff are a wonderful, caring group! Today he was kind enough to come to our house and help our 12 yr old Boston Terrier transition.  While not a talkative person, he gives honest and trustworthy advice. I can't thank him or his staff enough for the great and competent care all my animals have received in his practice. Read Less

I would rate 10 stars! My orange tabby has been a patient since I adopted him 10+ years ago. Sal went in for dental work that ended up being a longer stay than expected. Dr. Coogan and his staff were on top of everything and the communication was outstanding. I was to have knee replacement 2 days later, and they worked with me which was greatly appreciated. Read Less

Lost my senior pup today, Murphy, at Kentmere Animal Hospital. . There is NOWHERE else I would have wanted him to be more than there. I know he received the best treatment and loving care and his last moments were heartfelt by the technician who was with him when he passed. Thanks, as always, for your wonderful care of my pups. Read Less

We came in because we wanted a second opinion on our dog's health condition.  Dr. Coogan and staff saw us almost immediately.  They explained the pros and cons of available treatments and gave advice about what they thought was appropriate for our dog.  We really appreciated Dr. Coogan and staff's thoughtfulness and expertise.  We would come back again and highly recommend their services. Read Less

The absolute BEST!!! We have been to so many places in the past. Be aware, they are Busy folks and so consultations may not last long; but that is probably because of their client base growing. Staff is great and Dr. is wonderful. They recently helped our chihuahua through dental surgery, She is Happy and Healthy!!! Giving, caring, Amazing people. We cannot thank them enough! Read Less

I took my two Yorkies to see Dr. Kevin Coogan today. As I sat in the waiting room, I could hear him talking with the parent of another patient. I hear him tell this woman that he was going to provide the best care possible for her cat. That he was going to use the info she'd given him to provide as close to the care she had been giving her cat. I heard the relief in her voice. I understood how important that was for her to hear. And it's important for other pet owners to know too! Always grateful to have the best of care! Read Less

I really appreciated Dr. Coogan's honesty when it came to the diagnoses of my baby Munchkin. He was really straight forward with me and catering to both her and my needs. I felt that my previous vet wasn't very understanding of my situation. She was always quick to run bloodwork and xrays costing me hundreds of dollars for nearly every vet visit. In the end I usually left feeling robbed and Munchkin in no better shape than when we arrived. Luckily a family friend recommended I go see Dr. Coogan. I was hesitant to transfer to a new veterinarian after already going through so much trouble with my last but it was probably the best decision I could of made for Munchkin. Dr. Coogan got right to the point, within the first few minutes of my appointment, he told me what was wrong and what we could do for her. You can tell this guy knows what he's doing. I highly recommend this doctor and wish I would have found him sooner. Read Less

I was recommended to this hospital by a friend and must say I was impressed with the level of friendliness and help the staff gave. The vet himself was also patient and answered all my questions though I know I was being overly nervous about my dog "Lilly" due to my previous bad experience with another vet. I'm so happy I took the risk of starting over with a new vet. He was practical, easy going and didn't charge me an arm and leg. Very happy client and patient! Read Less

Angry vet. I had been going to Dr. Coogan since I moved to Wilmington a few years ago. I had an appointment to bring my two dogs that have been going for 2.5 years and my new husband's dog, who would have been a first time patient. We went for exams and a heartworm test. The tech asked about their vaccines which were coming due but Dr. Coogan only offers annual vaccines instead of 3 year vaccines, which they'd been getting. Penny gets very ill from the vaccines and I said that I'd prefer to get her a three year vaccine even if I had to bring her somewhere else for it. The vet tech left the room and came back and told us that we had to leave, that Dr. Coogan would only see us if we came for vaccines as well. We asked to speak with him and he came into the room angry and told us to leave. He said that we couldn't choose what we'd come to him for, he didn't want us as patients. I was happy with this vet for years and never experienced a vet coming into the room and yelling at me, telling me to get out. My dogs had seen Dr. Coogan whenever they were sick or needed care for the past few years. I had made the appointment for the three dogs for exams and heartworm tests, if he had such a requirement that we had to have vaccines there and could only do a one year vaccine they should have let us know when we made the appointment. This was upsetting and ridiculous. His behavior was unacceptable and unprovoked. Terrible choice for a vet. Read Less

Dr. Coogan and his techs are very caring and compassionate and are very accommodating when I call for an unscheduled appointment due to illness with one of my dogs. I feel that my animals are getting the best care possible when placed in Dr. Coogan's care.Read Less

I have never met a vet or any healthcare provider for that matter with as poor bedside manner as Dr. Coogan.  Unless there is more than one Dr. Coogan, I am shocked that others have given him good reviews. The vet techs were sweet and wonderful with my dog but he was just awful.  He walked into the exam room without introducing himself and told me he would not examine my dog as the shelter he came from noted on their exam that he was anxious with restraint during their exam.  Additionally, my dog growled at him while we were talking, which, understandably, made Dr. Coogan even more weary of examining him.  I want to note that I understand his concern with examining my dog that day, but the way he communicated his concern was entirely unprofessional.  As other reviewers have mentioned, he's rude, abrupt and probably the worst person to examine a timid shelter pup.  "Hotheaded" describes this man well, as someone else mentioned.  Without knowing my dog for more than 3 minutes he told me that I had adopted a "problem", that my dog would not be good with strangers or in dog parks and would likely need private training.  How can you judge an animal that quickly?  My dog has met many of our friends and has done wonderfully with all of them and when I told Dr. Coogan that I disagreed that I had adopted a problem dog, he replied that he was the vet and he knows best. I left the office in tears but mostly confused.  His behavior was so over the top and weird, it was almost as if he was playing the part of "mean vet" in a movie.  As a new pup-parent, I had written down a lot of questions for him but never actually got to ask them because he wasn't with us for more than 5 minutes.  With such a convenient location, I wish it would have worked out.  But with how quickly he judged my pup and his absolutely terrible people skills, I am more than happy to find a more personable vet who will actually care for my dog.  If you are considering Dr. Coogan to care for your animal, do your pet and yourself a favor (especially if they are a timid shelter pup!) and find another someone else. Read Less

I have never met a vet or any healthcare provider for that matter with as poor bedside manner as Dr. Coogan.  Unless there is more than one Dr. Coogan, I am shocked that others have given him good reviews. The vet techs were sweet and wonderful with my dog but he was just awful.  He walked into the exam room without introducing himself and told me he would not examine my dog as the shelter he came from noted on their exam that he was anxious with restraint during their exam.  Additionally, my dog growled at him while we were talking, which, understandably, made Dr. Coogan even more weary of examining him.  I want to note that I understand his concern with examining my dog that day, but the way he communicated his concern was entirely unprofessional.  As other reviewers have mentioned, he's rude, abrupt and probably the worst person to examine a timid shelter pup.  "Hotheaded" describes this man well, as someone else mentioned.  Without knowing my dog for more than 3 minutes he told me that I had adopted a "problem", that my dog would not be good with strangers or in dog parks and would likely need private training.  How can you judge an animal that quickly?  My dog has met many of our friends and has done wonderfully with all of them and when I told Dr. Coogan that I disagreed that I had adopted a problem dog, he replied that he was the vet and he knows best. I left the office in tears but mostly confused.  His behavior was so over the top and weird, it was almost as if he was playing the part of "mean vet" in a movie.  As a new pup-parent, I had written down a lot of questions for him but never actually got to ask them because he wasn't with us for more than 5 minutes.  With such a convenient location, I wish it would have worked out.  But with how quickly he judged my pup and his absolutely terrible people skills, I am more than happy to find a more personable vet who will actually care for my dog.  If you are considering Dr. Coogan to care for your animal, do your pet and yourself a favor (especially if they are a timid shelter pup!) and find another someone else. Read Less

This quaint little vet office seems so wonderful on the outside. And once you step in, you feel like you've made the right decision. From the office personnel to the vet assistants, it's all very good. However, our experience with the vet was a little lackluster. Both times we were there, the doctor spent less than 5 min with the dog without ever greeting him. The first routine checkup yielded, "No fleas," he said. Within days, our Bull Terrier had them and had developed an allergic reaction to the bites. So we went back to the same vet. After a quick run through with the comb, "No fleas," he said again. Then his assistant who was holding Clyde, our dog, moved his fingers through the hair and found them. I'm thankful that he didn't charge us for the second exam, although there were charges for a flea bath and Advantage application and one dose of Depo Medrol. The total bill was still $135. After recently moving to this city I hope to find a vet who can treat a dog much the same way I would personally want to be treated. That will at least mean spending a bit of time looking more closely and caring more expressly. If you're in Wilmington, my hunch is that you can find a better vet; at least one where the service is more equal to the cost. Read Less

I also have been going to Kentmere for many years. I have appreciated the fact that his prices were not unreasonable and I felt the service was always good. But recently I lost my best friend of 12 years. Dr Coogan handled the entire matter in a professional but very personal way. His handling of that situation at my home made my entire family although heartbroken feel very comfortable. On that day I saw a side of him that was far more personal than what you would normally see in the office. My family and I will always be grateful for his help. In addition we expect to a member of the Kentmere family for many years to come Read Less

I am grateful to Dr. Coogan and his staff for their compassion and wisdom when it comes to treating my beloved companion animals. I have experienced vets who do an emotional and financial shakedown for their own gain and I experience none of that with Dr. Coogan. I have complete faith in his care of my animals. Rocky, Domino, Penny, Rosette and Bubba Daisy's mom. (My pen name is Mareaux Furchins) Read Less

Hands down the best!  I would recommend Kentmere to anyone!I have been other places where they just run tests with out any explanation then give you  the bill.  You are left wondering if the tests were necessary,Dr Coogan and his staff take time to explain any needed tests and will help you if you want other options. We have 3 dogs - all rescues - we don't know some of their back grounds or ages.  Our latest rescue has congestive heart failure and wasn't doing too good when we found him over a year ago.  We found hi on Union St - eye infection, jaw infection, nails so long they curled under his toe pads.  Dr Coogan looked him over and we talked about how to make him comfortable - none of us were hopeful at the time.  It has been almost 2 years and our pup is doing great!  We took all of Dr Coogan's advise and he is thriving - looks and acts like a new dog!  We would have given up if it weren't for Kentmere.  If you are looking for a vet who will talk to you about your pet, listen to you, come up with solutions for treatment - this is the vet for you! Read Less

Dr. Coogan was awesome! We brought our two Goldens for a checkup and vaccinations. The office staff was wonderful, from making the appointment to check out. The young man who made our appointment offered to come out to the car to help me in, as I was arriving alone. We were seen almost immediately and the assistants were loving, capable and efficient. Dr Coogan was prompt and thorough. He was genuinely compassionate and obviously very competent. Our puppy had been seen by another vet 2 months before, yet it was Dr. Coogan who checked her eyes and noticed an abnormality . He dilated her eyes to check further. This made her drool excessively and Dr Coogan gave her a shot to minimize this. (we were not charged for any of this extra medicine or care). He wanted to make sure she was okay before we left so he asked us to take the girls for a walk around the block. When we returned he saw us again promptly and explained what he saw and gave us a referral to an optometrist.  It turns out our puppy has a congenital abnormality in her eyes and is blind in one; diminished sight in her other. Dr. Coogan was so comforting and caring.  We know our girls will be taken care of competently by Kentmere. In comparison to the other vet, their prices were actually cheaper as they offered a discount for the second dog. The vaccines are the same price and they did not charge for the extra time or medicine. I always felt pressured for unnecessary tests or vaccines at our previous vet. I love our dogs' new best friend! Read Less

Amazing! Saved my dog and figured out what was wrong when no other vet could. The man complaining about the price? Please! What is $60 to care for your animal. Coogin knows what he is doing and I appreciate his quick assessments! Who wants to spend all day at the vet? Not me or my dog! Read Less

I love Dr. Coogan and his staff...what I like about Dr. Coogan the most is his common sense approach...he doesn't immediately order a bunch of tests that are going to cost a lot of money as soon as he sees my dog.  He is a bit more conservative and 99% of the time his diagnosis has been spot on.  We work with a dog rescue which means that Dr. Coogan gets to see them at least once and I am in the office once every 4 to 6 weeks.  He has been wonderful with the rescue as well- he has been very generous with his services for our foster dogs (a huge help to us) which means a lot considering he has a small business and his time is limited.I recommend Dr. Coogan all the time...been going to Kentmere for 8 years and very happy with the service they have provided. Read Less

Dr Coogan is an excellent choice for pet care. He has been my family's vet for years and always treats our pets like his own. His care of our pets is excellent and I highly recommend Kentmere Vet Hospital. Read Less

I had made a long and detailed post about this clinic but it magically disappeared so I will do it again..If I could rate them zero I would. Last year I took my dog to this clinic to have her hips x-rayed to be sent off to the OFA for certification, she also had bloodwork done. My dog was there for approx 5 hours, now radiographs on the hips are complex, if the positioning is not correct it can make a dog appear dysplastic, this vet clinic refused to show me the radiograph insisting I wouldn't be able to understand it, they handed me a copy of her bloodwork results and never sat down and explained to me how her bloodwork was because it was "none of my business." I was shocked at how rude they were when I spent almost $500 there and they say MY dogs bloodwork and x-ray was none of my business? EVERY dog breeder/trainer examines the radiograph to make sure the position is correct before sending them off, a lot of vets mess up, I did contact OFA to review the radiograph, they said the positioning could have been better but she did pass.When they brought my dog out, she was limping (I understand from anesthesia she would be a little off balance as I have done this many times before but she was clearly hurt) and my dog is a personal protection and therapy dog, she was trained to withstand an immense amount of stress, but she wanted out of that building, she screamed at me and wouldn't listen to a single command I knew then something was wrong, she was severely dehydrated (no water or food all day, they told me I should bring some food but they "forgot" to give it to her.) When I got home, she could barely walk, her hindquarters were buckling, I have a deck and she couldn't make it up or down the stairs, when she tried to go to the bathroom, she fell, so I called them, they told me Dr Coogan was busy, and that my dog was just fine, I had other questions and wanted the bloodwork read to me (she is also a breeding dog so knowing she's healthy is important to me and my clients), the next day my dog was still in pain so I took her to a more qualified veterinarian, he gave her a shot for the inflammation/muscle strain. I then called the OFA (Orthopedic Foundation for Animals) to talk to one of their veterinarian specialists and they told that she should not have been in any kind of pain unless she was dysplastic (which she isn't) or the vet pulled and yanked on her legs, I called Dr. Coogan AGAIN to try and get her bloodwork read and my questions answered, they said he was busy and would call back, I tried again the next day, same story the only difference was I was told by the staff that they did not want me to call ever again, her bloodwork wasn't my business and Dr. Coogan doesn't want to speak to me ever and if I ever showed up they would call the police, I was shocked, regardless to my dog being in pain I remained civil....for about a week I tried to get ahold of him, and he avoided me, sounds like guilt to me.If you love your pet.......please don't take them here, it's just not worth the risk, there are many reputable vets around, then there are con artists, just do your homework...many vets, like another post I saw they prescribe unnecessary medication, etc. Anyone reading this doesn't know me, but please trust me, don't go here unless it's for something simple like vaccinations or a fecal, don't go to Windcrest either. Read Less

As an out of state veterinary technician, I was appalled at the service my parents' pets received when I took them in for annual checkups here. Besides the fact that their prices are exorbitant, (just their comprehensive bloodwork panel is almost twice that of other vets in the area who use the same lab company) their lack of knowledge of even the most basic veterinary protocols is alarming. They seem to be completely unaware that veterinary medicine has changed at all in the last 30 years. They attempted to convince me that there was no need for bloodwork on either of our elderly pets due to the fact that they were acting normally, despite the fact that it is well known how well animals, especially cats, hide their symptoms. After taking both animals to another vet, they were both immediately diagnosed with illnesses that showed up on the bloodwork I had requested. It scares me to know that they would never had been diagnosed or received the treatment that they needed had I not been visiting during their exams. While I was there, I also found out that they do not even offer some routine vaccinations that are appropriate for their patients unless the client specifically requests them. When I asked them why my parents' outdoor, male cat who frequently comes home with nicks and scratches, had never received a feline leukemia vaccine, they could not give me an answer. They didn't even ask if we wanted an annual heartworm test for the dog, but were willing to give us prescription heartworm medication that can be FATAL when given to a dog who is already infected. I would NEVER recommend this ""hospital"" to anyone who wants their pets to receive appropriate care. Read Less

I had an appointment this morning to fix my new stray cat, which I had to trap. The office rudely and unappologetically cancelled my appointment at the last minute saying they just got too busy. I tried to reschedule but they kept putting me on hold, for a total of about 30 minutes. When someone finally talked to me I asked them to tell Dr. Coogan that I was very unhappy about the situation. She replied, ""Dr. Coogan says if you are unhappy we will send you your chart."" I had been a customer of his for four years, spent probably a couple thousand dollars with him, and we had always had a amiable relationship. I have never been treated so horribly, it actually made me cry, which I am embarrassed to admit. Read Less

We have three dogs and have been to several vets in the Wilmington area. I was referred to Dr. Coogan's practice from a friend who said Dr. Coogan was the only vet who actually listened to her regarding her suffering 14 year old dog who others wanted to continually operate invasively on. This practice, however, really evaluates the situation, offers advice and options, and even calls to check up on your pet! In the decade I have lived here no human Dr. has yet to do that. I also appreciate the no-frills waiting room - money is spent where it should be - on the service and care. Read Less

Dr. Coogan and his wonderful staff have provided compassionate, competent care to our pets for nearly two decades.   His cottage-sized veterinary hospital is often busy with many satisfied families.  He is a devoted teaching veterinarian and trains countless numbers of students to prepare themselves for careers working with animals.  Yet Dr. Coogan always takes appropriate time, in the hospital or out in the community, to check on the health and well-being of our dogs.  In addition, he pays special attention to the feelings and well-being of animals' owners.  Both of our dogs developed difficult and unusual medical conditions but Dr. Coogan did a great deal to keep them living healthy, long, and happy lives.  And that made me happy too. Read Less

Absolutely shocked at the lack of professionalism, service and PRICE!We've taken our puppy here over the last year, only a couple of visits prior to this past week. The staff is generally very friendly and helpful, but it is the Veterinarian himself who stuns me with both his price gouging and lack of attention.On Friday, October 23 I took the dog in to be checked-out for what appears to be a small cyst on his lip. After walking into the exam room, having him weighed by the vet tech, Dr. Coogan came in; without examining the dog or even touching him, immediately tells me "yeah that could be a cyst or a little folliculitis. Just watch it for a while and bring him back in two weeks..." then turns to walk away. I quickly said "I have a couple more questions for you.." so he stops. And I told him the large bump had been there a couple of weeks already, actually longer. He again tells me to just watch it and come back. I quickly asked about the dog's weight and if it was okay, and he tells me the dog should weight two pounds less.My entire visit was less that one minute... MAYBE slightly over 60 seconds.. The fee?  OVER $60 !!!!!   $61 to be exact.I was stunned. The receptionist even glanced at my chart again before giving me the cost, she was apparently shocked herself.This is hands-down the most callous, uncaring, shockingly bad excuse for veterinary medicine I have ever encountered.. And I'll say here that I have worked for a series of veterinarians during high school and college and have had dogs since I was a kid.I'm stunned, offended and shocked at the lack of service here and the price which came with it.**NOTE:  Kentmere Veterinary Clinic also charges a whopping $15 to trim your dog's nail.. Even for a small dog..  It's $9 at Pet Smart and free if you can get one of the coupons.. Stay away from this place. Read Less

On my first visit to Dr. Coogan with my dog, he listened to her symptoms, listened to her heart, and prescribed me (unnecessary) pills that cost $75, plus the office visit charge, of course. When she couldn't take the pills he gave her (she took one), they refused to credit my account. He then recommended a chest x-ray, which diagnosed her heart disease. That was the good part. However, when I dealt with his staff, they were unfriendly, unprofessional and unhelpful. After spending $500 for one office visit, the pills, a chest x-ray, and bloodwork, I could not ask the doctor any questions about her condition. I asked the lady at the front desk to have him call me and her response was: ""He's in surgery now, has appointments all day and I don't know when he'd be able to call you."" Then, when I went in the following day, Saturday, to pick up the one med he did prescribe (after requesting 5 minutes of his time during said phone call the day before), I was treated rudely, heard the office staff saying (in disgusted tones): ""I don't know -- she has questions for him or something,"" and left sitting there for 15 minutes, before I just decided to leave and find another vet. There was no ""he'll be with you in a couple minutes,"" or ""he'll see you between appointments."" I just sat there, feeling like an intrusive idiot! Also, during the infamous phone call, the lady actually said (in response to me saying I wanted to ask the doc why he isn't putting her on heart meds): ""It's going to get worse anyway, no matter what he does."" Nice. Read Less

This small and unassuming practice KNOWS animals and their owners. They are practical, conservative, and offer the most individual care to pets. Animals needing hospitalization are cared for wonderfully, and the staff really gets to know your pet. Prices are more than competitive, and appointments have been very easy to get. They are also more than willing to give you phone advice if your animal's issue doesn't warrant a visit. Our main dealings have been with Dr. Coogan, who is simply terrific. This vet is located near the Augustine Cutoff and across from the restaurant Gallucios. Read Less