Wilmington Animal Hospital

I refuse to go anywhere else. Staff and Vets are the best around. They are not only courteous but also seem to truly care about their patients. They never peddle needless shots or medications for my dogs. Because of that I believe they are healthier than most of my friend's canines AND my wallet stays fatter as well. Win/Win. Read Less

First timer and the experience was absolutely wonderful! From the receptionist to the technician all the way to the doctor. Hands down the best appointment we've had. They were so caring and gentle to our Harley girl. Highly recommend! Pricing wasn't terrible either. Read Less

Wilmington Animal Hospital is the best place to take your pet. I've been taking all of my dogs there for 17 years I wouldn't trust anybody else to help me with my babies. I have 3 golden retrieve rs and they love going to the vet. 2 weeks ago I had an emergency with my middle dog her name is J Low she got one of her nails stuck on something outside it was bleeding all over. Wilmington Animal Hospital took us right away and took very great and gentle care of my J Low the staff was wonderful. My dogs and I love them. Read Less

Switched from another vet and am absolutely thrilled I did!   Dr Epstein is a joy to work with.  She explained everything to us clearly and professionally.   I feel she is thorough in investigating our pets health problems.   I am glad we made the switch! Read Less

When we got our dog from the pound they gave us a free vet exam so we called WAH and I was on the phone with the front desk girl for close to 30 mins on speakerphone along with my bf asking what to expect from this first visit. I told her about the kennel cough ( she had when we first got her), the scooting her butt on the floor, and that we were transitioning her food. (We transitioned then had to transition back to her old food cause she wouldn't eat the new food). I asked the girl a few times how much would any additional service outside of the free exam would be. She kept saying we would discuss when we got to the appointment. When we arrived I asked again how much would today's visit be? I knew we had the free visit but I also knew she needed a few other check ups that may cost. She told me the vet would tell me, which was strange because docs never talk finance only treatment. I take our dog to the appointment and ask when we check in how much will today's visit be? The young girl at the counter says again the Vet will tell me and rushes us into an exam room. The vet expressed my dogs glands, checked her over, gave her a preventative, talked to me about antibiotics, and asked for urine and stool samples for labs. It was a pretty pleasant exam. I was bothered when the doc made a joke about my dog being smarter than me when needing to go to the bathroom, the joke was a little tongue in cheek, but Iaughed it off. So when we go to check out an older lady is at the counter and tells me it's going to be a $165 visit! I was livid! This is something I should have known upfront. I tell her how I kept asking and no-one would tell me. She basically called me a liar and went to ask the other receptionists in the back if they remembered the conversation. If course they said no. Frustrated I asked for a bill for the expression which was 40 bucks. I left out of there so angry. They also set up a prescription for the nexguard and when I went to fill it the company wrote me back that it was denied! I will never take her back there cause they were so shady. And the bad part is that they did the exam, expression, and gave her her monthly flea and tick and another preventative so I had to pay for services rendered. Thankfully they only asked that I pay the 40 for the expression. The older lady at the counter was frustrating because she condceningly asked me, "When you go to the doctor they make you pay for labs too" I told her my insurance covers my labs. She shugged and said well mine doesn't. The attitude was thick with her. Again I held mg tongue and asked for the bill and a list of what I needed to have done on my next visit (which won't be there). She was reluctant to give me an invoice and I had to ask twice for my dogs records. Very annoying...I couldn't understand why she was being so snotty when everyone else had been so nice? It was a clear mistake on their part-why be a meanie about it? I don't care for bait and switch,which I feel like this was. Im hurt because I asked twice and got no answer on payment estimate. I am just because the receptionist was a tad rude. And most importantly I have to take my pup to another vet and start the process over again. We understand that some stuff is hard to price until they see the dog. But a lot of stuff can be estimated when the dog owner ready knows what's needed. For example if I said she was scooting then most likely she would need her anal glands expressed at the very least outside of anything major-tell me that price. Smh We are on the hunt for a new vet whose more upfront about cost. Read Less

Very rude! All they care about is money. Did not give a rats ass about my dog! The vet was clueless to what was going on with my dog but wanting to charge thousands of dollars For possibilities. The whole time I was there,  all I heard from the receptionist and the vet was Money, Money, Money!  Money draining vet. NEVER again! I'm forced to give this one star!  They don't deserve that! I shed a tear every time I think of the event. Read Less

Today was a very sad day as one of our dogs, Shadow, had to be put to sleep. It's not the first pet that we've had put to sleep nor will it be the last. However it was our first here in NC. All of the staff at Wilmington Animal Healthcare went above and beyond to be compassionate and loving and patient. They explained the process thoroughly and gave us all the time needed to say our goodbyes. Can't say enough good things about them. Thanks to them Shadow's passing was peaceful and comfortable and we are very very grateful. Read Less

First time client.Today I brought my 14 year old beagle to be checked out due to a bloated stomach. Unfortunately her prognosis was poor. I had to make the decision for euthanisation. It was a decision I have never had to make. They practically held my hand through the entire process and made a poor situation bearable. I will now take my other pets to this animal hospital from now on. Not only were they sympathetic to my situation, their prices were beyond reasonable! Thank you wilmington animal hospital. Dr Werkiser and your team are amazing. Thank you. Read Less

Dr. Epstein is wonderful! The staff was very nice as well. It's a small space, but there is a separate cat and dog waiting room. I had a consultation with Dr. Epstein about holistic care and she was knowledgeable and thorough. The only negative thing would be the location of the practice. It's right off of a major road and you have to back your car onto it to get out. Other than that, it was a great experience. Read Less

Place is not comfortable for animals. Shiny floors and slippery cold tables. The auxiliary staff are fairly polite and competent but the vet herself (Werkiser) looks like she could do with her own personal hygiene lesson and was abrupt when I turned down the myriads of tests that she wanted to do on my healthy dog who has never been ill in 8 years. All this for a prescription for a mild sedative to relieve his thunderstorm anguish. $100 later she prescribed Trazadone. Read Less

If zero stars was possible, rating would be much more accurate.  Deceptive rip-off pricing with no apologies as to said deception.  Left for a more honest vet after letting WAH rip us off for 10 years.  Hindsight, should have left sooner.  If I can prevent one person from getting ripped off by posting an honest review, Maybe I can feel better about my naivety. Read Less

I take my pets to WAH and it's always a great experience. WAH was critical with helping me bring two rescue cats back to good health (urinary blockage and malnourished) and provided excellent direction on how to continue to provide quality care.  The near fact that WAH was instrumental with saving two of my boys is enough to warrant more than five stars. I will be a loyal customer of their's for as long as I live in northern Delaware. Read Less

I love WAH, especially Dr. Jankowski (although I have seen Drs. Werkiser and Green as well and had great experiences across the board). I have 5 cats that all go to WAH. On my most recent visit, I brought two kitties in as new patients to WAH and it was hands down the best vet experience I've ever had. Dr. Jankowski and Erika (nurse) spent over an hour with me and my two kitties, were both extremely professional and friendly, and really put me and my cats at ease. They explained what they were doing to my cats throughout the exam, talked about best practices at home (and took time to listen as I described my household), and didn't discredit me when I told them I just had a feeling that something wasn't right with my one kitty. Seriously, I left the appointment thinking my cats got a better visit than I usually get at my own doctor. Any time I've had diagnostic tests done on my pets at WAH, the doctor has personally called to give me the results and explain what they mean. I also am thankful to have found a vet that doesn't push medication right away, but also doesn't deliberately avoid it either (if that makes sense). I've had animals my whole life, I foster for a rescue, and have even worked in veterinary pharmacy, so I have interacted with many vets over the years. I trust my pets with Wilmington Animal Hospital. Read Less

I love WAH, especially Dr. Jankowski (although I have seen Drs. Werkiser and Green as well and had great experiences across the board). I have 5 cats that all go to WAH. On my most recent visit, I brought two kitties in as new patients to WAH and it was hands down the best vet experience I've ever had. Dr. Jankowski and Erika (nurse) spent over an hour with me and my two kitties, were both extremely professional and friendly, and really put me and my cats at ease. They explained what they were doing to my cats throughout the exam, talked about best practices at home (and took time to listen as I described my household), and didn't discredit me when I told them I just had a feeling that something wasn't right with my one kitty. Seriously, I left the appointment thinking my cats got a better visit than I usually get at my own doctor. Any time I've had diagnostic tests done on my pets at WAH, the doctor has personally called to give me the results and explain what they mean. I also am thankful to have found a vet that doesn't push medication right away, but also doesn't deliberately avoid it either (if that makes sense). I've had animals my whole life, I foster for a rescue, and have even worked in veterinary pharmacy, so I have interacted with many vets over the years. I trust my pets with Wilmington Animal Hospital. Read Less

My family has been a client here for about 18 years and so, when I got a dog of my own (not a family dog), it was a no-brainer to choose WAH as my vet. In fact, I loved it there so much I ended up getting a part time job as a tech! Now that I am behind the scenes, my love and respect for this practice has grown. Every single person that works here puts the needs of the animals first. They truly offer a variety of types of care including: traditional, homeopathic, acupuncture, and chiropractic. I have been to other practices, and I have never found a place that tries so hard to give the animal a good experience. As both a client and an employee I can say that the team at WAH gives every animal the best care they can, and they do so with love! Read Less

Dropped my dog on Friday and was told to pick him up on Saturday at before 2pm. Drove back from Jersey came back at 1:45pm only to find out that they close at 1pm on saturday. Picked up my dog on Sunday charged for 2 days thankfully not 3 and he has canine cough. So I got charged for 2 days and got a sick dog in return... Read Less

Dropped my dog on Friday and was told to pick him up on Saturday at before 2pm. Drove back from Jersey came back at 1:45pm only to find out that they close at 1pm on saturday. Picked up my dog on Sunday charged for 2 days thankfully not 3 and he has canine cough. So I got charged for 2 days and got a sick dog in return... Read Less

WAH is the Best and Dr Epstein is Awesome. I live in NJ and i take the drive to take my cat there because of the excellent care he gets. My baby is not the easiest to deal with at times, he just does not like going to the Vet. Dr Epstein knows that and i appreciate so much the time and effort she and the techs put in taking care of my Cat. She is so patient with him and cares. She always answers all my questions and calls me the next day with lab results. My Cat has also been seen by Dr Ladman, another great caring Dr!!  I would highly recommend for anyone to take their Cat/Dog to WAH. Read Less

Very Unprofessional and Incompetent Staff!!!!!!!!!I took my dog to this vet on 1/6/15 because she was urinating in the house.  The vet I saw, Dr. W (something), was a cranky, old, rude woman with no bedside manner.  She didn't introduce herself to me that's why I don't know her name.   She was impatient and she refused to answer my follow-up questions after I left the examination room. The front desk was incompetent and rude.  Another cranky old woman yelled at me when I asked why she would not view my smart phone to see my dog's records.  I previously emailed my dog's records to the office and they lost them.  They are so behind the time AND NOT tech savvy.  I was charged $99 for a urine analysis.  However, the staff was too incompetent to collect a urine sample.  When I suggested that they give my dog water to facilitate the sample, an obnoxious blond woman snapped at me.I requested a refund for the analysis and I did receive it. Read Less

This was our family vet as a child so I came back with my pup as an adult. I don't feel like the care of the dog is the most important thing anymore. We are being faced with choosing if we can afford the repeated test and physicals or put our dog up for adoption. That would kill our kids :( Read Less

We've been seeing the vets at Wilmington Animal Hospital for 5 years for both our dogs and cats.  One of our cats has had a chronic condition and has been seen repeatedly over the past couple of months.  The kindness, respect, and intelligence shown by the vets- especially Dr. Werkheiser, has impressed us.  I especially appreciate all the research she has done on my cat's condition and that she is willing to call on weekends to check in on him.  I'd recommend them to anyone! Read Less

I highly recommend this veterinary office. The Doctors are great!! I drive from NJ to take my Kittie there and its worth it, they treat my. Baby so well. Dr Epstein and Dr Ladman are wonderful!!! ! Keep up the great work!!! Read Less

Have been taking our family pets to WAH for 50 years. Professional, caring & friendly doctors & staff. Always receive that personal attention & time to answer questions & receive valuable advice. They are also very sympathetic when you had to let a furry loved one go. I love this place! Read Less

We have never been to a doctor's office where EVERYONE was so helpful, considerate, understanding, efficient, competent, patient and kind.  The doctor's are extremely learned and well versed.  They offer and wide spectrum of treatment options, specifically suited for the needs of your pet  (and family).  They are responsive, and return your calls promptly.It is obvious that the doctor's and staff adore animals.  We are so glad that they have been our family vet for over a decade. Read Less

I have been taking my 3 yr old yorkie to WAH since I got him!  they are great!  except the last time I took him, we had Dr. Shelley Epstein.  She was the WORST vet we have even had and will never be recommending her or asking to see her again.  She had a clear fear of little dogs and would barely check mine.  I had an issue to ask her about, and she seemed to not care.  I will come back and continue to use WAH, but will request to never have this particular vet again. Read Less

FINALLY!! A vet that actually CARES about your dog and not just the business your dog bring them.  Been searching for a good vet in this area for 2 years and after going to one vet that was just cold and extremely overpriced, i made the switch.  GLAD I DID.  I think everyone in the place pet my dog and the doctor took 30 minutes to THOROUGHLY give us our moneys worth and answer all our questions.  They also have almost every service you could possibly need with the excpetion of being open 24 hours.  Best vet in Wilmington! Read Less

One of the receptionists at this clinic has used her position to get my personal information. She has been using this information to harass me. I've attempted to contact the clinic. However, as a receptionist, she answers the phone and hangs up whenever I call. Vet records contain a lot of personal information, including your contact information, home address, sometimes even a social security number. Receptionists also have access to your credit card information. I would be very wary of willingly giving any of that information to this clinic until the employee can be dealt with.Update:I have since been contacted by a supervisor. If the matter is dealt with, I will remove this review. Read Less

As a local dog walker, I am frequently asked by clients who I would recommend to treat their pets & provide boarding services. -And my response each & every time is "The Wilmington Animal Hospital.". The doctors, technicians & staff are not only skilled, efficient & knowledgable. But they care for each animal as if they were their very own! Our three Labrador retrievers, have been patients for many years, and now consider the "Wilmington Animal Hospital" to be their home away from home. The minute we pull into the parking lot, they are overcome with excitement, because they know they be treated like "royalty" the minute they walk through those doors. The facility offers numerous services, such as medical care, grooming, dentistry, boarding accommodations & products. What's more, they have flexible office hours to accommodate the working pet owner. My husband & I have nothing but praise for the Wilmington Animal Hospital" & give it a 5 Star Rating!Douglas & Emily Kook Read Less

WE (my many cats and 3 dogs) have been  patients at WAH since 2008 and I wouldn't dream of ever changing vets! I am completely thrilled with the blend of traditional and homeopathic care. And I find all the staff there (including front desk) to be a delight.  Once there was a slight misunderstanding about the procedure deposit and gosh I must have received at least 3 phone calls explaining the policy and apologizing and I wasn't even the slightest upset.  I adopted one of my cats in 2008 - he was seen by vets at two shelters AND at other practices and always given a clean bill of health.  The first time Dr. E saw him, she diagnosed a congenital diaphragmatic hernia that had been missed by everyone else.  Ozzy now leads a full and healthy life thanks to the corrective surgery. I have been to at least 3 other practices in this area and have finally found the best! Appointment scheduling great, waiting time in office great, surgical care great, routine and homeopathic care great,  and love the web site and Pet Portal for keeping up with everyone.  Cannot recommend highly enough Read Less

WE (my many cats and 3 dogs) have been patients at WAH since 2008 and I wouldn't dream of ever changing vets! I am completely thrilled with the blend of traditional and homeopathic care. And I find all the staff there (including front desk) to be a delight. I adopted one of my cats in 2008 - he was seen by vets at two shelters AND at other practices and always given a clean bill of health. The first time Dr. E saw him, she diagnosed a congenital diaphragmatic hernia that had been missed by everyone else. Ozzy now leads a full and healthy life thanks to the corrective surgery. I have been to at least 3 other practices in this area and have finally found the best! Appointment scheduling great, waiting time in office great, surgical care great, routine and homeopathic care great, and love the web site and Pet Portal for keeping up with everyone. Cannot recommend highly enough... and I do every time I do adoptions for cats from a local shelter. Read Less

I have been taking my dogs to the Wilmington Animal Hospital for years and wouldn't consider going anywhere else even though I live 45 minutes away. It is definitely worth the trip. The staff is friendly and helpful. Several have been at WAH for many years. The veterinarians are so kind not only in how they treat the animal patients but also how they take into consideration the anxiety of the pets' caretakers.I raise my dogs holistically and Dr. Epstein is an EXCELLENT homeopath and supports me in my decision to feed my dogs a species appropriate diet-raw food. Just last month I took my Scottie,Argyle, for a non-anesthetic dental cleaning with Laura who did a phenomenal teeth cleaning job. Argyle's teeth were sparkling and when they were finished half an hour later he said,"Look, Ma! No cavities!" Laura is his new best friend!Please check out the WAH for your dogs. You will not be disappointed! Read Less

Thorough and reliable. Sixteen years ago, during my first visit here, I had a lousy experience with a male vet there. Honestly, that was the one and only bad experience. My cats have seen many of the female veterinarians at WAH and they have been thorough and professional every time. I appreciate the separate waiting area for cats...I just wish there was a way I could check in so they don't forget I'm back there. Dr. Ladman is great. After our original vet moved on, she was very caring and concerned with my cat.   The office staff leave something to be desired at times, but they're not the ones caring for my animals.  I feel my animals are in great hands...and your pets will be too. Read Less

I am amazed that there are any poor reviews for this practice. We used them for years while we were in DE and loved them. I felt my dogs got very good care at every visit. We actually started using them when one dog's paw got hurt. I had never actually been there before, yet they took me right away to examine her. And they were terrific for boarding - even picking up cheeseburgers so my picky little dog would eat something! Read Less

this should be zero stars not one star. don't go to this piece of crap vet. bottom line is they don't listen and they don't prescribe what's best for animal. my cat was given a medication that was pretty severe...while there were better and less harsh options out there. the cat developed a "syndrome" from the medication. the vet should have said that this was a possible side effect and to give us a warning as to what signs to look for...and they didn't. the cat got worse and passed away. they should be ashamed of themselves for what they charge. they are far from a decent animal hospital. just keep driving instead of bringing your animal there. Read Less

I love this place. They may be slightly on the more expensive side, but what you receive in turn is top notch service and a staff that truly cares! The vets work with you, find many ways to alleviate a health issue and treat a client with respect. Best of all, they obviously love what they do and it shows everytime they interact with my dog! Read Less

I have taken my animals there for 13 yrs. with no problems. They staff is very friendly & good with the animals. The cost of good care for your animals is expensive no matter where you go. I love W.A.H Read Less

Do not get any routine shots here. They are way too overpriced because of overhead. They vet we saw (Ladman) also had no personality and didn't even ask me my name when I was bringing my animals in for their first visit there. I can't speak for the other vets there or for the other services they offer but I would hold out getting your shots somewhere like the delaware humane or faithful friends where it is a 1/4 of the price and you know your money is going to a good cause. Read Less