HIGHWAY ROBBERY We've been taking our two dogs here for a few years, and they always find a way to bill you for unnecessary things. Most recently, we took our dogs for a regular check up, and they sai... Read More
HIGHWAY ROBBERY We've been taking our two dogs here for a few years, and they always find a way to bill you for unnecessary things. Most recently, we took our dogs for a regular check up, and they said that they needed a Lyme shot, which is fine. After, they told us just to drop in a couple weeks later for the booster shot. When we went in for the booster, they brought us back, and proceeded to do ANOTHER exam. After the visit, they checked us out, and told us we had to pay for that exam, even though we had the same exact exam done a couple weeks before. All they did was take our dogs temperature, check their ears, and weigh them! At the moment, we didn't really think about why the bill was so high for the booster. When we got home, we checked the receipt and realized the bill was for the booster AND the exam. We called and asked why they would charge us for the exam, and the woman said that anytime a technician puts their hands on a dog, it's considered an exam! It was so unnecessary! Our dogs literally had the same exam a couple weeks before. Why would they even need to perform another one? It's absurd! Every time we take our dogs there, it just seems like they are more interested in the money than they are in our pets. Don't get me wrong, they are very qualified vets, but they are too excessive with billing. On another occasion, our dog flipped his stomach and needed emergency surgery. We took him in right away, as time is of the essence when dealing with twisted gut. It can literally kill your dog within muminutes. They wouldn't start surgery until we opened a line of credit to pay for it. Our dog could have died while waiting for us to get finances for the surgery in order. It's just another example of how money hungry they can be. It's unfortunate, because the vets there know what they are talking about. We told the lady on the phone that we were going to take our dog somewhere else, and she didn't even try to keep us. They just seem like really cold people, to be honest. We have been more than happy to take our third dog to Banfiel Animal Hospital. We'll be taking these two their, as well. Read Less