These folks have been amazing to our puppy (got her at 4 months). Super thoughtful, methodical and supportive. Great at explaining things to us and answering our questions. Would very much recommend to first time pet owners! Read Less

I got a puppy for outside DC and visited this place on a recommendation from a friend who takes his cat there. I'm so glad I took him up on the recommendation. The staff was excellent and friendly with both me and my puppy. Also, the veterinarian was very knowledgeable and caring towards my puppy. The answered every question I had and also clearly laid out a vaccination schedule and recommendations for my pet.I'm a huge fan. Read Less

Brought my dogs here for the first time and I was very impressed. The staff was friendly and accommodating. We were in and out quickly. The parking lot makes it very convenient to bring my dogs in and out. I also thought the pricing was very fair. We have made CityPaws our new vet. Read Less

My Dog Gizmo had an upset stomach, for about 48 hours. I'm not one to waste time on him . I called at 7 am they got me in at 8 am . Took very good care of him . The Dr. called me the next day the ask how my baby was doing and the following day she called back and told me his test results , they were negative, Gizmo is 11 and it has been recommended that older dogs have blood work done 2 times a year and I'm all about preventive care , I mentioned it to the Dr. she also recommended it , but didn't want to do it that day , because Gizmo wasn't feeling well , she could have easily said yes and taken my $$ , but decided not to, which I really respect & appreciate. I live in DC half the time and Kentucky the other half and the two vets work great together. The Dr also did her homework on Gizmo from his records , before she came in the room , I liked that . The office is very clean & very comfortable. The staff is great . They will be Gizmo's vet , while in DC . Definitely recommend. Just a bit pricey. Read Less

I am first time dog mommy and let's just say that CityPaws has made this journey so easy for me. I started taking my puppy here as soon as I got him (4 months ago). Dr. White has been very detailed and helpful about my puppy's needs. Even though this place is expensive, unlike other Clinics around the District, they actually picked up the phone when we called to make that first appointment. The staff was very friendly and answered every question I had. If you want someone reliable, I would definitely recommend this place. I also don't think I can truly say it's expensive for me because I have a healthy puppy. When problems arise, I can see where people would get frustrated with having to swipe their cards at every visit. Great staff, great Doctors, convenient location, and excellent service. I have them a four star because it's a tiny wit pricy ! Read Less

My visits to CityPaws are always pleasant. It's so refreshing for a business to not only be professional, but efficient and friendly as well. People are genuinely happy at CityPaws and therefore, so are our pets. Thank you to the team at CityPaws. My cat and I have a great vet experience with you all! Read Less

I've had my sweet dog for about a year and a half and love City Paws on 14th.  They are easy to book, friendly staff and don't over treat.  The vets and vet techs are kind and understanding.  I prefer this location over the Connecticut Ave location because the staff is much more understanding and don't "dog mom shame me" like the Connecticut Ave location.  I also feel the Connecticut Ave location over treats and is pretty willing to do anything to hike up the bill. Read Less

I brought my 1 year old pup in a month ago for some shots and an exam. The experience itself was a little overwhelming, my dog isn't fully trained, and I felt belittled by one of Assistants with a slick comment she made. "You're going to learn sit today!" He knows sit... if that's the only command he knows... that's it. He needed follow up shots three weeks later, that I attempted to schedule today. I was placed on hold and waited for 10 minutes until I hung up as I had to get back to work. No one bothered to call me back....During the three week period, I was left vm to schedule his neuter, which I made clear to vet i wasn't doing until he was 18months and had fully grown. There was no mention of the follow up shots. The calls were left with a little disdain and attitude which I didn't appreciate. Now I'm probably going to have to do the first round over again as it's getting pretty close the three week period. I'm hoping I can find a place with a better staff... the vet was great but her support team was demeaning and snooty. There loss. ‍ Read Less

I had just recently been reassigned to DC for my job. Leaving our trusted long time vet was quite a wrench. This was the closest veterinarian to my new apartment and a neighbor had recommended them.  My dog has Cushing's and needs to be fairly closely monitored.  The vet (Dr. Power) was wonderful.  They gave me an estimate so there were no financial surprises and did the tests I'd expected them to do (I'm an old hand at this point.)  I'm very relieved to know that my little old guy is in such good hands. They let me stay with him throughout the exam and while they drew his blood. They did take him to the back to get his urine, but that is the usual practice. The techs were really sweet and gentle with him and the front desk was very caring, yet professional.  His medication was less expensive here, which was a happy surprise.  The practice itself has a very comfortable atmosphere and was very neat and tidy. Read Less

If I could give less than One Star I would. I have been going to City Paws for over 6 years since my dog was less than a year old and we adopted him from Lucky Dog. My friend who is a vet in Virginia recommended Dr. Dan Teich so we went to see him and he was incredible. After our dogs first 1.5 years or so, Dr. Teich left to open his own practice and we have spent the last 4.5 years being passed around from new vet to new vet. It's literally a rotating door. It's never been the same person twice. Our dog has epilepsy and separation anxiety and has to take multiple prescriptions to control these ailments. It is an almost constant struggle to get refills as the desk is woefully under trained and has the attitude of "we are on 14th and don't need to treat our clients well" I have routinely been lied to, been told it's my fault, and dismissed. My dog has seen the owner Dr. Sarah Bowman once (in 6 years) for teeth extractions and was perfectly lovely though a little apathetic. I do feel the staffs attitude starts with her and believe the front desk has a serious lack of systems in place. The office manager Larry and the other staff member Andrew are most of he issue and have zero customer service skills and lack empathy and could care less about you, your dog, or your needs. They simply have too much business and don't have to care about treating people and their pets right. We recently tried to switch vets because we were tired of the headache. Despite living off 14th St, we chose a vet in Brookland. I was sent my client file in order for my dog to be seen by the new vet and the notes in the file show how terribly they viewed myself and my husband and our dog and how dismissive they are of our needs. The way they spoke of us for being impatient about it taking over a week for refills of medication that keeps our dog alive was insulting and rude and showed a deep lack of care for our dog. It was indicative of how little they care for the pets they serve as it typically took over a week to get refills of his pills after numerous calls and leaving countless voicemails. No matter how much you implored them, they did things on their time and on their schedule. This is the MOST expensive vet in town and they make you do unnecessary testing and hold needed medications hostage in order to get you to take unnecessary tests. I have been told by other vets that these tests are not required but rather a way for the clinic to make money. City Paws isn't a place to take your animal for care but rather a place that takes your money and has little regard for you or your pet. If you are able to, I'd highly recommend you go anywhere else as the only thing this vet has going for it is the locations Read Less

This facility does not have the ability to treat a very sick animal, but they sure will bring you in and run every test they have before they send you to one who does. A year ago, my dog presented with some concerning numbers on her liver in a blood test. The doctor recommended a ton of tests of urine and feces to get to th bottom of it, then suggested we do an ultrasound. They said they have a cheaper in-house option or I could go to a specialist for about $800 or more. I trust their services and opt for the in-house option. Results of blood tests are closer to normal, and maybe her gallbladder looks a little big but nothing to worry about before her next checkup in a year. Changing her diet to a Salmon based protein probably helped, they think. Literally just shy of a year and a month later, my dog comes down with what I think is a stomach flu because she is vomiting and won't eat. She starts moaning in pain, so we go to Friendship Hospital for Animals. They think she has gas and send us home with some meds. I opt to not traumatize her and do blood tests until we can get back to her trusted doctors at city paws. The next day she is doing fine, but then the day after she has a seizure so I rush her to city paws. They proceed with an x-ray, even though they think she will need an ultrasound. And keep her for blood tests. I am then told I need to rush her back to Friendship Hospital because they can't monitor overnight or do ultrasounds. Hours later I am told my nine year old dog has to be put down due to her gallbladder bursting, as the result of a very common condition. Gone untreated, there are no real medical options left. Not only did I have to put my dog down, but I also had to pay separate bills every time I bounced back and forth. They proved they couldn't even properly diagnose the real issue, and I lost my dog as a result. This facility does not have the capacity to properly treat these animals, and I had to suffer for it. Read Less

My dog has had dental surgery, a visit for illness, and several routine checkups with CityPaws on 14th, and I came in once when it seemed she ate glass. In each encounter everyone has been great to work with. They take time with us and make sure we have what we need. The front desk staff is great about emailing records and invoices. My dog has behavioral problems and cannot be in the waiting area with other dogs; the staff have never shamed us and in fact have been very compassionate. As we wait outside for our turn, my dog gets very excited when she sees a tech coming to call us back. We both love all of the staff here! Read Less

I went to City Paws today with an emergency with my dog. I will always recommend this place! The staff is very dedicated,gentle and professional. Dr. Lui and her assistant Scott were awesome and very caring. We just moved from Florida and are so relieved to have found our new vet!! Five stars all the way!!! Read Less

I have been a CityPaws client ever since they opened and my now-13-year-old Brussels Griffon has been healthy ever since, experiencing only minor ailments now and then over his lifespan. I trust both Dr. Knight and Dr. Bowman completely and highly recommend CityPaws. Read Less

It is very sad the world we live in i have a 2 month old kitten who had a swollen paw. I had 65 dollars and short the 35 dollara to tge emergency pet fee, i was willing to pay the 35 dollars 3 days later. Andrew and the vetinarnary  ( 7am) did not even look at the kitten paw to even see if he was ok. Not even a glance to say if it was life threatening or not. So it is safe to say that this place is ONLY about the money. They could care less about your animals. I had way over half the money and still they wouldnt even take a look. I will never go here ever again. Never. I want to go to a place filled with love and compassion not a place that tries to nickel and dime you, Read Less

I had always had good experiences at CityPaws, but wonder if there has been a change in policies or personnel. My dog had diarrhea for a day or two, as she has had a few times in the past. She was otherwise fine - good appetite, good energy levels, and drinking water normally. This has happened before and other vets just did a test on her stool sample, prescribed an antibiotic and in a day or two she was fine again. This time, however, in addition to the stool sample test, the vet ordered blood tests, an IV for rehydration, X rays, and then suggested very strongly that I bring her back for ultra sound exam ... Why was all this necessary? Just because the vet thought her tummy was a bit distended. This was the first time the vet had ever seen my dog and she had had a full annual check up just a few months ago by a different CityPaws vet and everything was normal. When I said that my dogs tummy has always been like that, the very seemed to stick to her story that what she really needed was another expensive preocedure.So after a bill of over $550, and what would be another $400 for the ultrasound (which will not be happening) I'm left with the conclusion that CityPaws has a new policy of viewing pet owners as just bags of money that they are free to dip into at will.I think it's time to find a new vet who doesn't want to fleece me. Read Less

DR. ALAN POWER at CityPaws Animal Hospital is hands-down THE BEST VET I've ever had and I've seen a lot of vets over the past 20 years. As I know many can relate, my dog suffers from allergies and Dr. Power has proven to be incredibly knowledgable and supportive during this more often than not frustrating period. My dog's physical and emotional health has improved by leaps and bounds since adopting her and I owe that to Dr. Power. If I weren't moving out of state, I might even be a little hesitant to share him with the masses. ;)Not once have I been shocked by my final bill at checkout whereas at so many other places, I've needed the front desk to go over individual charges with me. Read Less

City Paws' motto should be; "If you want to pay a lot for us to treat your pets badly and not call you back to let you know what's wrong with them, we're just right up the street. It's an easy walk." We just took our pup to District Vet for the first time. What a difference. We knew City Paws sucked and we had to find another vet, but we didn't know how bad until switching. Having a vet an easy walk up the street isn't worth it. Get in a Lyft and head to District Vet. Read Less

We adopted our cat from the Humane Rescue Alliance in late April, and about a week later we brought him to CityPaws for his first check up (using the free first visit certificate from HRA), based on a friends' recommendation. We were able to get an 8 am appointment within a few days, and Dr. Lui was great. My boyfriend and I both had a million questions, and she gave us reassuring advice about our cat's FIV infection, flea and tick prevention and everything else we asked about. She was realistic about what we needed to do (saying that we could do a blood panel if we wanted, but that it was absolutely up to us), and we left happy and reassured. Then, about 2 weeks ago, our cat got sick, and we found ourselves at CityPaws again (for a same day appointment). This time we saw Dr. Johnson, who is wonderful. Over the next week, we had to take him in to City Paws 2 more times and ended up having to admit him to Friendship Hospital for an overnight stay - and made several phone calls in between. All along the way, Dr. Johnson and the rest of the staff were incredibly responsive and helpful (and very sweet to our kitty!) We really appreciated how upfront they were with treatment options and letting us know exactly what to watch out for. CityPaws is not cheap certainly, but we have gotten nothing but competent, compassionate care from them. (And honestly, it seems pretty in line with what I would expect vet care to cost in this city.)Our kitty is now on the mend and doing very well, in no small part thanks to CityPaws and their caring staff! Read Less

I love City Paws, I've had nothing but good experiences with Dr. Johnson and the staff. My skittish and scaredy cat dog pulls to go *in* when we pass it on the street, which is even more of an endorsement! Read Less

I've been taking my cat and dog here for almost three years.  The front desk staff are extremely nice and helpful.  The vets are okay as well.  The prices seem a bit high, but it is the most convenient vet to where we live so we kept taking our animals there.  I've never left angry, but our past experience was enough to make me say goodbye for good.  We brought our cat and dog in together, both for separate issues.  Our dog had a growth on his foot that we wanted checked out and our cat was sick.  We were asked to bring in fecal samples for both.  They checked out our dog's growth, but then felt the need to order an advanced Lyme test that we did not ask for and did not want.  After the visit they called to give us the fecal results, but only had results for our dog.  When I asked about the cat's they said, "The vet techs didn't know there was another sample."  Well they should have because we labeled each sample and they were in the same container.  Not to mention the fact that we showed them each sample.  So, we didn't have the results for our cat (who was actually the sick animal).  When I asked if they knew for sure the sample they tested was for our 7 lb cat or our 65 lb dog, they couldn't say.  They allowed us to take in another sample for both our animals free of charge which was nice, but when we got the results back they had LOST our dog's sample this time.  How do you lose stool samples twice!?! Meanwhile our cat is sick and not getting better.  I scheduled an ultrasound with the mobile clinic they use and was very concerned about finding a time in in which I could make sure I was with her.  The vet I worked with helped me find a time in the afternoon, but I soon received an email confirmation saying to show up in the morning.  When I called to clarify when the actual appointment time was they said it was for 2:00 pm but to drop my cat off between 7:00-8:00 am just in case the mobile unit came early.  I certainly understand you can't control when a contracted service actually shows up, but the vet I spoke with knew I wanted to be with my cat and that I didn't want to just drop her off and pick her up.  He never mentioned that I would have to bring her in that early just in case the mobile clinic showed up five hours early. I had to ask myself why I was so concerned about just dropping her off (which most would see as a convenience) and I realized I felt uneasy leaving her there, because after all that had happened I did not feel confident in the care she would receive while there. The unnecessary tests ordered, loss of multiple stool samples, and lack of communication and understanding of all parties involved is enough for me to say goodbye.  It's frustrating to have to deal with all of this, but when your animals are really sick its unbearable.  We will be taking both animals to another vet. Read Less

I've been taking my two sister-cats to a different vet clinic in DC but decided to switch to City Paws only because It's in my neighborhood and so I could walk there. It turned out to be one of the best decisions I've ever made. From the doctors to the assistants to the front desk staff, City Paws is excellent. Patient, kind, detailed, thorough, friendly, accommodating. I can't say enough about how great they are. If you're looking for a vet for your pet, go to City Paws. The only thing you may not like is the wait time, even if you have an appointment, but it's not much worse than the others vet clinics I've been to. The quality of the care your pet will get will be worth it. Read Less

Dr. Alan Power has got to be the greatest vet I have ever visited, and I'm including my childhood nostalgia for Dr. Brumfield way back when. Dr. Power has been treating my two cats, one for a persistent anxiety disorder (she was abused before I rescued her), and one for triaditis. He is always, always available to help me. I get responses by email from him promptly, and he really, genuinely cares for his patients. Maybe it's the luck o' the Irish? He's not just a great heart in there who cares, but also a rigorous scientific mind. Two dear friends of mine are both Medical Doctors, and I shared Dr. Power's extensive write up on my cat's blood work with them. They both looked at me and said "Wow, who is this guy? His science is spot on, and just crazy impressive." I cannot recommend Dr. Power enough. Even though you see vets when things are hitting the fan, Dr. Power has been a kind, soothing, and persistently vigilant care giver to my cats and to my own peace of mind. Thank you Dr. Power. You make what is a hard time with my pets a little easier, a little less scary, and have made me feel like I'm not facing this alone. The care is expensive -- hey, these are seasoned professionals -- but I don't begrudge them the money at all. They are worth it, and Dr. Power certainly proves himself time and again with me. If you need vets, you should see Dr. Power. He's the best of the best. Read Less

This place is more concerned with taking your money than compassion.  I live across the street and although it is quite convenient, I refuse to take my cat here.  Due to their location, their services, which are sub-par, are overpriced.  I had to call for my cat's biopsy results; they said that they were not able to reach me over the course of a month!  However, they had no problem contacting me to tell me how much subsequent procedures would cost.  If you truly care about your pet, PLEASE go somewhere else.  I switched over to Friendship Heights Animal Hospital and they are the greatest, from the receptionist to the veterinarian to the oncologist.  If you're going to pay high prices, why not make it worth it?  Don't be lazy. Read Less

I used to work at an animal clinic that was run exceptionally well, so I'm admittedly extra critical here. The vets were good in all of my experiences here, but other staff were hit or miss. For example, I was getting two medicines for my dog: oral tick prevention and heartworm chewable, an employee in the front handed them to me and as I was walking out, I noticed she mistakenly handed me two heartworm chewables and no tick prevention. If I didn't know any better, I would have given both of them to my dog. Another time, I stood at the front desk for 12 min waiting to pay while both front desk employees chatted, ignoring me; I asked to pay after 5 min. of no one acknowledging that I was obviously standing there, and they said they'd be right with me. Then a puppy came in that they played with and took photos with while I continued to wait to pay. This place is expensive, but I'm sure rent in DC isn't cheap, and I'm happy to pay higher fees to keep a vet office in the neighborhood. And although I had several slightly frustrating experiences, no one has ever been blatantly rude; they are usually very friendly. Like I said, I'm a bit more critical.Read Less

One of the things Ike and I miss most about Washington, DC is City Paws. Well, I miss it, not sure my cat Ike misses it so much. :-) He is quite the terror when it comes to going to the vet and City Paws has always done such a wonderful job of accommodating his "personality." Ike has seen a few different doctors at City Paws, but Dr. Bowman really stands out for us. She always demonstrated such care and concern and was really great about following up -- she is available, informative and genuine. The location is super convenient, as well. Read Less

One of the things Ike and I miss most about Washington, DC is City Paws. Well, I miss it, not sure my cat Ike misses it so much. :-) He is quite the terror when it comes to going to the vet and City Paws has always done such a wonderful job of accommodating his "personality." Ike has seen a few different doctors at City Paws, but Dr. Bowman really stands out for us. She always demonstrated such care and concern and was really great about following up -- she is available, informative and genuine. The location is super convenient, as well. Read Less

I love City Paws! The first time I took my cat here was when she has an emergency health situation. They got me an appointment right away, and they were responsive over the phone when I had follow-up questions, and again squeezed me in same-day when her situation continued to decline. It was a very upsetting time, and they did a great job making me feel well taken care of as well as provided excellent care to my kitty (who's back to perfect health!). It is definitely expensive, but I wouldn't expect anything less from this area, especially with the excellent care they provide. I don't have a car and my cat hates being in her carrier for very long, so the cost is worth it to me to be able to travel just a few blocks from my home. Read Less

My husband and I are the owners of a 5 year-old Catahoula, who was rescued from an abusive situation when we got him as a puppy. His history and his breed's inherent nature means that he is typically cautious and dislikes being around too many strangers. We were in the process of searching for another vet who would do house calls (our last one had retired recently) when his health took a sudden and dramatic turn for the worse. We initially picked CityPaws because it was close to us, and because there was at least one female vet (when dealing with strangers, he prefers females). As soon as you walk in the door, the front desk staff goes above and beyond to make you and your pet at ease. They are super sweet, friendly, and understanding, and come out to meet your pet, give treats, and just generally make it seem like your pet is there for something pleasant. On one visit, when we got soaked by a sudden downpour before our arrival, one of the ladies at the front desk brought clean towels over fort us to dry off! Over the course of our several visits, we saw both Drs. Hamilton and Power, both of whom were nothing short of fantastic with our dog. They were clearly very well-versed with how to put skittish animals at ease, and our dog even liked Dr. Power, a man, pretty much right off the bat! I really like the innovative approach they took to treating our dog, which included the usual antibiotics, but also acupuncture to deal with the immediate problem of stress and discomfort (I was astounded by how effective the latter was). All treatment options were discussed with us thoroughly, and we never felt pressured to do anything we didn't want to. Most importantly, our little guy is back to normal. He has his follow-up visit next week, but I'm optimistic all will be well.I've seen some people complain about CityPaws' prices, and it's quite simple: you get what you pay for. There is no other place in DC I would consider bringing my dog to for treatment, and I no longer feel that we need to pay extra for a vet who makes house calls. This place is great. Read Less

I've taken several different dogs here, including my own pup and various foster dogs. We worked with a few of the vets and always had a positive experience with each one.For my sweet pup River, who can be shy with people, we saw Dr. Knight, who did a wonderful job taking the introduction slowly and letting River become comfortable with her before starting the exam. The exam was as gentle as possible, and for the most part, River had no idea it was even happening (she was too busy enjoying her belly rub). Dr. Knight always took the time to answer all of my questions and her calm, warm demeanor is wonderfully soothing for dogs and anxious pup parents alike.Their office staff have always been friendly and professional, and when I moved out of D.C. and needed them to fax our records to my new vet office, they did it within a few minutes of my call. I miss you, CityPaws. Read Less

City Paws is way over priced (like x3 the normal price), and forget about calling them on the phone. They used to have good customer service, but these days, perhaps since the explosion of 14th street, they've really slacked.Every time I call, I'm put on hold for at least 10 minutes without even being asked what I need. The last time, I hung up and called back, And told them I was left on hold. The person responded shortly, "Yeah, well we're really busy! What do you need?" Then she maintained an attitude for the rest of the call. If they don't have a good manner toward their customers, what are they charging so much extra for? Read Less

I brought my puppy there on an emergency and for some stomach issues. The vet made me wait over 30 minutes to be seen and I paid $100 for the visit and some cans of very expensive food. I called the office twice asking for a recommendation of food for my pup since the one the vet prescribed was very expensive and I never received ANY calls back. Very disappointed and I will never go back! The lack of respect for both myself and my furkid is inexcusable. When I emailed them they said they were having problems with their phones this week Arpil 27th and I responded I called you all over 2 weeks ago. Again very disappointed!!! If I had a chance to give no stars I would!!! Read Less

CityPaws has really gone downhill in the last 1.5 years.  On an operational aspect, the front desk staff is horrible.  What kind of clowns are they hiring?  Yes data entry is incorporated in the role but there has to me more there to effectively run the animal hospital.  They are not on the same page as the vets and there is clearly a lack of communication.  Perhaps there records system is outdated or just do not leave notes for one another.  There printer was not even working and had to wait 10 minutes for an itemized receipt.That was just the beginning...the main reason for this review was the following;I received an email remind me of the annual shots/vacs that my dog needed and then immediately called in to schedule an appointment.  They the front desk supposedly looked up my dogs chart and responded that I did not need an appointment and could just walk on it.  The day I planned out perfectly was on a Saturday, my dog and I woke up early to squeeze a dog park visit in before heading to the vet.  Upon arrival and after checking in, I was told I needed to make an appointment for one of the vaccines.  I was PISSED!  I called weeks in advanced to clarify this matter, no I have to go back again and mess with my weekly schedule.  They mentioned they might be able to squeeze my dog in, but couldn't.  Administering a shot takes all of 30 second...c'mon. They inconvenienced me terrible and they just ticked me off, takes a lot to do so... Read Less

We've taken our very anxious and giant dog to City Paws since the week we adopted him and they are the best. We've seen a couple different vets and they all put our nervous boy at ease and they've successfully and quickly treated him for a number of maladies. They're very responsive making sure to get is appointments within an hour or so of calling, and reminding us when he's due for shots or check-ups. And the staff are just as warm and caring as the vets. We're lucky to have such a good vet so close. Read Less

City Paws is the closest vet clinic to my apartment. One of my two cats was diagnosed with FLUTD and a heart murmur in October after a run to the urgent care at Friendship Heights Anima Hospital. The vet at the hospital told me he will have to live on prescription food for the rest of his life. The hospital does not carry the food, but thankfully, City Paws does. When I showed up to pick up the food after calling in first, the receptionist was super sweet. She even gave me a few free full-size samples of different flavors when I told her my cat is a picky eater. During that visit, I noticed that three different patients (all dogs) were sitting in the reception area. They seemed to be waiting for a while. If there's anything that I hate the most about doctor's appointments, especially vet appointments, it's the waiting. A couple of weeks after my cat recovered from a bladder infection, he started coughing on occasion, a few days off and on. I called City Paws to make an appointment. I was put on hold by two different people. The second person who put me on hold accidentally hung up on me so I called back. The second time around, I was put on hold again and passed to two more people before I was finally even able to ask about making an appointment. I have very limited availability due to a busy work schedule but I wanted to bring my cat in ASAP. The scheduler didn't have any times that fit my schedule, but she said I could make a same-day appointment if I call back the next morning. The other option was to walk in for urgent care which costs more money. I told her I will check with other clinics nearby to see if I could find one that worked better for my schedule. She immediately got on the offensive, asking if I can move my schedule around. Then she asked me for my dog's name. (What dog?! I told her from the beginning that I have a cat.) The conversation was getting pretty ridiculous and I didn't like her pushy attitude, so I tried to say "thanks, but no thanks" and hang up. She continued to push me to make an appointment or go in the next day, so I felt I had no choice and I quickly said bye and hung up. Apparently, the woman didn't like that I got the final word so she called me back to confirm my pet's name which she was able to match to my phone number. And then she hung up on me while I was in mid-sentence. After this experience, I can understand the mixed reviews on here. It really depends on who you interact with even before you meet the doctor! I'm still on the fence about this place. Read Less

Really, I am surprised that there are not more 5 star reviews for this well located city animal hospital with caring staff! We had a very sick kitty and Dr. Knight and staff were just amazing and took great care at nursing our baby back to health! This was our first need for a local vet. We called first thing in the morning and after describing our cat's symptoms they were able to squeeze us in. Our cat wound up staying all day at the animal hospital to monitor a high fever and, to ease a stressful situation, the staff communicated regularly with status updates. They all exhibited such caring attitudes and seemed to go above and beyond. They toured us through the facility at check in and all our options were explained clearly and up front. The facility is very clean and well laid out. We were a little afraid of what the bill would add up to, but, were pleasantly surprised when checking out. Granted, it's still money out of pocket as our animals don't have insurance, but, it was worth every penny for the great care our cat received! We were very thankful we didn't have a frustrating and scary experience at an animal hospital in the middle of the night. However, if round the clock care had been needed, they had several recommendations, as this facility is not staffed 24 hours. We sincerely appreciated the follow up calls after checking out and happily reported our cat was back to normal! We're so grateful and owe a BIG THANKS to Dr. Knight and staff! Keep up the great work! We're glad you're there for us, when needed! Read Less

Being a vet is so hard. You think people are hard to read? Try understanding an animal in pain. I had to come here a handful of times in less than a month due to my very sick cat becoming extremely weak and needing medications and fluids. We were visiting from out of town and City Paws took care of us like we were one of their old time clients. When they could not help my cat any longer, they not only got me the name of a specialist, but got me an appointment for later that day with someone that I was told would take a few weeks to get an appointment with, had I tried to call myself. The front desk staff is very sweet and they will do their best to make you feel better when you are stressed out about your fur-baby.  I saw 2 doctors and both were very nice and quick to return phone calls.I would bring another animal here. Also if you live in the city, you can't beat the convenience of the location. Read Less

This location used to be fabulous, but the service has become extremely disappointing. They have a great beside manner, but have really gotten bad at calling with lab results and ordering prescriptions. I can deal with paying considerably more for service, if the service is good. This no longer appears to be the case.Read Less

I have been taking my two cats to Dr. Bowman for over 5 years now. Dr. Bowman and her team have been exceptionally helpful and responsive. During a recent emergency visit, she and her team really helped put me at ease. I have never once felt like they were trying to gauge me, like other reviewers have stated. They have always explained the treatments and outlined my options. I will certainly continue taking my cats and future pets to CityPaws as they are exceptional at what they do and wonderfully compassionate people. Read Less

The Doctors at City Paws have been nothing short of amazing to me, and more importantly, my dog. She has had a few baffling, and one life threatening, issues that they have been able to help me through. I see several complaints about price gouging, but that has not been my experience. When my girl started having seizures for no apparent reason, they worked through every possibility with me. A few vet friends that don't live in the area immediately shouted to put her on meds (meaning $$$$), but the doctors at City Paws took a different approach. Instead they wanted to find the cause and not just treat the symptoms. Long story short; we were able to identify the trigger (aside: don't use liquid chemical fertilizer on your lawn if you have a small dog) and find a way to eliminate it without resorting to medication that would damage her liver. This save me considerable expense and also solved the problem. I'm so grateful for the care we received and will be a customer for life. Read Less

I am surprised at the low rating for City Paws. I took my pup Watson there from day one til we moved out of the city a year later, but always found the staff helpful and friendly. My dog loved going there and would even pull to go in when we passed by which is saying something.  I can't speak to the cost, Watson being my first dog, but I was more than happy with City Paws. Read Less

City Paws, and Dr. Knight in particular, are amazing. Whenever I read about a new study regarding animal health, Dr. Knight already knows about it and is there to discuss it with me and help me make the best decisions to keep my dog healthy for a very long time. Read Less