Banfield Pet Hospital
Altamonte Springs, Florida
Reviews
Sonja R.
6 May 2019
REPORT
IF YOU LOVE YOUR PET DO NOT USE BANFIELD. I just had the most horrifying experience with the evil Dr. Hefflen, what a disgusting monster!!! Keep in mind that I have been a client of this Banfield fo...
IF YOU LOVE YOUR PET DO NOT USE BANFIELD. I just had the most horrifying experience with the evil Dr. Hefflen, what a disgusting monster!!! Keep in mind that I have been a client of this Banfield for over 10 years and trusted them with my pets who I love with all my heart. And even though I usually schedule an appointment my poor sweet little 5lb chihuahua who loves everyone and is an angel on earth was in terrible pain from an ear infection that wasn't improving after following instructions to clean them every couple of days. Her ears were totally red and she couldn't leave them alone. I checked to make sure I could still come in as a walk in and when that was confirmed I arrived 30 minutes before closing and was told to wait and they would see me as soon as they could. After being left to sit there for over 2 hours with my sweet little dog sitting in my lap trembling in pain the whole time, I was told Dr. Hefflen wanted to go home because it was after 6 so I needed to come back in the morning. i could not believe any human, much less a veterinarian, would be so cruel since she had seen my dog in the lobby suffering in pain several times as she greeted and checked out other clients. I begged her, if she wasn't willing to take10 minutes to help this poor innocent little animal in pain to please at least give her the usual ear drops in her ears that had always been prescribed for her chronic ear problems so that she could feel some relief tonight from the terrible pain overnight since I had run out of her prescribed surolan drops. Even if her ear pain required different drops the single dose of surolan would not hurt and it could help immensely. So she said she would only help my dog if I gave her an extra $50, this is besides the cost of the office visit and medication. I WAS DUMBFOUNDED, not only was this heartless excuse for a human being as a veterinarian REFUSING TO HELP AN ANIMAL IN PAIN who only need 10 minutes of her time or even just 30 seconds and 3 drops in each ear. She wasn't even willing to help her unless I lined her pockets. What kind of monster takes advantage of vulnerable people and refuses to help a small animal who is suffering in pain unless she gets an extra $50? She will certainly go to the same place in hell where people who charge $50 for a gallon of water after a hurricane. Praying on the vulnerable and suffering to line her pockets is beyond disgusting. She said she was fleecing me because it was an after hours visit, which is a total lie because I was there 30 minutes before the last appointment time. Dr. Hefflen is an evil monster praying on the vulnerable and betraying her oath as a veterinarian, letting small innocent animals suffer needlessly. DO NOT TAKE YOUR ANIMALS HERE, DR. HEFFLEN IS A MONSTER WHO WILL DENY YOUR PET CARE WHEN IT IS SUFFERING IN PAIN UNLESS YOU PAY HER EXTRA, SHE IS EVIL AND HEARTLESS AND SHOULD NOT BE ALLOWED AROUND INNOCENT ANIMALS. THERE IS A SPECIAL PLACE IN HELL FOR THE KIND OF EVIL THAT DR. HEFFLEN DOES IN THIS WORLD. DR. HEFFLEN IS A MONSTER AND NEEDS TO HAVE HER LICENSE REVOLKED. SHE IS SCAM ARTIST AND BELONGS IN PRISON. DR. HEFFELN IS AN EVIL MONSTER AND A CRIMINAL!!!!!!!!!!!!!!!!!! KEEP YOUR PETS SAFE, TAKE THEM ANYWHERE ELSE!!!!!!!!!
Blessed And U.
18 Mar 2019
REPORT
We had a great experience at this location. The doctor and the aide gave my dog treats and water, explained the process in grave detail, answered all of my questions, and delivered white glove custome...
We had a great experience at this location. The doctor and the aide gave my dog treats and water, explained the process in grave detail, answered all of my questions, and delivered white glove customer service! Thank you 4 all that you do!
Jordan Matthews
4 Jul 2018
REPORT
Don't come here often but when I do it's always a good experience
Debbie Jordan
2 May 2018
REPORT
Keeps my Fur Baby happy and healthy.
Barry Nolan
29 Apr 2018
REPORT
The staff is very kind and caring to put car. I will go back if needed.
Deborah Banks
25 Nov 2017
REPORT
Took my four year old dog for what was to be a mere rabies vaccination at 10 am . Supposed to be totally covered by her wellness plan. After four return same day trips and $100 later we end up in ...
Took my four year old dog for what was to be a mere rabies vaccination at 10 am . Supposed to be totally covered by her wellness plan. After four return same day trips and $100 later we end up in emergency vet clinic . Well documented allergic reaction from same vaccine 3 years ago at same Banfield Pet Hospital. $200 plus additional dollars and 12 hours later my emotional service animal is home and stable. Emotional trauma to my pet and the owner due to total incompetence. Each time she was brought back within hours of her vaccination they charged more for what they did. Will be finding new vet and waiting out the end of wellness plan. Will post on social media. Yes adopt a pet but not through pet smart or Banfield. Other posts explain why but the trauma to our family will take months to undue and restabilize . Thank you Casselberry Emergency Vet Clinic for saving my angels life and restoring some hope and security to this little family. Shame on you Banfield Pet Hospital and this is not over. We will not let this be swept under the carpet like you have done to sop many other clients
Dawn S
15 Oct 2017
REPORT
Brought a prescription into petsmart for my dog food and had to get a prescription card from banfield vet and the lady at the desk gave me attitude because she had to fill one out the card and "couldn...
Brought a prescription into petsmart for my dog food and had to get a prescription card from banfield vet and the lady at the desk gave me attitude because she had to fill one out the card and "couldn't understand why vets can't keep the food in stock". I brought the prescription to petsmart because they were cheaper then my vet. When i finally got the card and went back to the cashier to purchase the food, i told the cashier that the lady was very rude and was told that they here that a lot but the vet is not part of petsmart and there was nothing they could do. Which is why im writing this review Instead of talking to the manager.
Kim Chamberlain
2 Oct 2017
REPORT
After misdiagnosis on our kitten who was four months old, is now dead thanks to you, and after reading more reviews you should really be closed down and lisences taken away!! Death of human or animal ...
After misdiagnosis on our kitten who was four months old, is now dead thanks to you, and after reading more reviews you should really be closed down and lisences taken away!! Death of human or animal is still murder!! I hope you read this and feel how you have made us feel, just remember god and karma are watching.
Theresa Nead
7 Sep 2017
REPORT
The two associates working the front desk today are very rude. This is the second time I spoke with the one lady and it's the same experience. Listen, if I ask a question you do not have to act like I...
The two associates working the front desk today are very rude. This is the second time I spoke with the one lady and it's the same experience. Listen, if I ask a question you do not have to act like I'm a nobody. Especially when all your doing is standing there gossiping. Even if you ask a Petsmart question they are quick to tell you they don't work for Petsmart. Whatever happened to customer service. Do you or better not shouldn't you know where puppy milk would be. In your store nobody smiles, greets the customers or in general is even pleasant on the phone. Your Dr. today even had the nerve to ask me who I was when I asked a simple question. Who I am is irrelevant. I will never be back for any care from your staff. I asked for simple syringes without the needle in it to feed small baby animals. After your young lady told me you had none without a needle I asked, "Well can you tell me how you give liquid medicine to small animals then?" I was willing to pay for them and polite about it. Horrid staff!!!!
Bobbie B.
23 Jun 2017
REPORT
I see why this has the overall rating of 2 Stars. Please heed this advice:If you AT ALL care about your pet, DO NOT TAKE THEM HERE!!!It all started when Banfield prescribed a medicine via a pharmacy t...
I see why this has the overall rating of 2 Stars. Please heed this advice:If you AT ALL care about your pet, DO NOT TAKE THEM HERE!!!It all started when Banfield prescribed a medicine via a pharmacy that was nearly FOUR TIMES the amount a small breed should ingest. After my dog got worse and began throwing up and became lethargic I called Banfield to which they advised me this was normal. I then, called back and spoke with someone else at this location who was SHOCKED that my dog was taking this dose. It was a complete mess up on the Vet and Pharmacy. Moving forward, the Manager at this location put me in contact with the Pharmacy to get the monies back on the prescribed medicine as well he informed me that we could get blood work done in a few months to ensure that there was not permanent damage done with my pet! When I came into this location for the follow-up the Office notified me that they would not be doing the bloodwork on my pet as he appeared fine and it was unneeded. Because of THIS Vet, my pet has had to visit the emergency pet hospital and my pet's New Veterinarian found a heart murmur.When I made a formal complaint to Corporate, the Manager of this location called me and yelled at me...not once but TWICE!I have since canceled my monthly plan with them and relocated to a new vet in the area.Fast Forward a Year:I pull my credit and unbeknownst to me, Banfield had put me into collections on a bill that they ALMOST killed my dog on. It was like some kind of sick joke.I have contacted several member of corporate and no-one will return a phone call. I am appalled, disgusted and disappointed with the Actions of Banfield. I had been with them for nearly 10 Years with no problems and now this!Please heed this advice, there are plenty of great vets in the area and plenty of pet insurances if you are worried about cost, as I once was.
Megan Dufour
28 May 2017
REPORT
Now that you've killed my dog and yet made us keep paying the monthly plan for seven months afterward, maybe you could stop ripping our hearts out by continuing to send us vaccination reminders for ou...
Now that you've killed my dog and yet made us keep paying the monthly plan for seven months afterward, maybe you could stop ripping our hearts out by continuing to send us vaccination reminders for our dead dog. Repeated calls don't seem to help. Heartless.
Kane Potter
24 Apr 2017
REPORT
The Banfield in Altamonte is always amazing. We have taken our pups Tink and Tank there since they were born. The techs always are very friendly, the Veterinarians have always been overly pleasant, ...
The Banfield in Altamonte is always amazing. We have taken our pups Tink and Tank there since they were born. The techs always are very friendly, the Veterinarians have always been overly pleasant, and complete as thorough if not more thorough exams than other private vets. We have never been charged for anything not needed. Our dogs are prone to cherry eye. When they were young id bring them in and they would fix it. No cost for the visit, and they showed me how to fix it so I did not need to continually bring them in. They do the pups shots and teeth cleaning regularly. Very happy.
Adam Alexander Vernier
10 Mar 2017
REPORT
There is a reason this place has such a low customer rating! They see your pet for something as simple a check up and s suddenly they call you telling you that if you don't do this procedure out that...
There is a reason this place has such a low customer rating! They see your pet for something as simple a check up and s suddenly they call you telling you that if you don't do this procedure out that procedure, your pet will be in huge health danger. $300 later, your pet is as fine as they were better they got there! Scam? And if you have the Wellness Plan, these people will find SOMETHING can charge you for that isn't covered... Every time!! Do NOT keep them in business.
Michelle W.
19 Feb 2017
REPORT
We love this location and their staff! They are always very caring and loving to our 2 dogs. Due to the wellness plan and Dr. Howe's thorough exams, we were able to find a cancer early enough to succe...
We love this location and their staff! They are always very caring and loving to our 2 dogs. Due to the wellness plan and Dr. Howe's thorough exams, we were able to find a cancer early enough to successfully treat it! Our other dog has issues with reflux, swallowing issues, and severe allergies and the staff there always sit and discuss our concerns and go over our options. The staff are very caring and treat my babies like family. Even though we moved out of the area, we still go out of our way to go to this office! I can't recommend this office enough!!
John Smith
23 Oct 2016
REPORT
After reading the reviews I was undersure if I was going to try Banfield pet hospital out. I decided to give it a shot, I feel Banfield pet hospital really cares about all pets and there well being. I...
After reading the reviews I was undersure if I was going to try Banfield pet hospital out. I decided to give it a shot, I feel Banfield pet hospital really cares about all pets and there well being. I highly recommend this office and doctors.
Aja Jacobson
1 Aug 2016
REPORT
I won't be bringing my pets back to Banfield.
I had scheduled an appointment for 2 p.m. to update my cat's vaccines and chose Banfield over another vet because they had a coupon to waive the fee for...
I won't be bringing my pets back to Banfield.
I had scheduled an appointment for 2 p.m. to update my cat's vaccines and chose Banfield over another vet because they had a coupon to waive the fee for the office visit. First, I showed up for the appointment at 1:45 and they refused to let me even sign in until exactly 2 p.m. Once I was signed in they didn't even take the cat until 3:15.
The vet tech was pretty rude about dealing with my cat, and while I understand my cat isn't the easiest animal to work with, there's no call to being rude. When the vet came in he didn't even examine the cat. He just flipped her onto her side, asked me and the vet tech to hold her down and then gave her the vaccines. When I asked about the exam he said "I did, she's fine." So apparently waiving the fee for the exam means you don't get the exam at all.
Finally as the vet tech was wrapping things up she said I was good for one year, and I wanted to clarify because every other vet I spoke to told me the vaccines are good for three years. She said "usually they are, but this time it's only good for one. When you bring your cat in next year then her next vaccines will be good for three."
So now I have to get the cat vaccinated again in a year, and I still have to take the cat elsewhere for a proper exam. I will be looking for a new vet the next time and I will not be coming back to Banfield as they were rude, my appointment time didn't matter, and I feel like I'm being punished for not coming to Banfield previously.
Save yourself the hassle, time, and money and find a better vet in the area.
Vincent J.
20 Jul 2016
REPORT
If I could give this company zero stars I would. Nothing but a corrupt organization that cares only for money and nothing for your pet. My 11 year old boxer had cancer and she was not doing well at al...
If I could give this company zero stars I would. Nothing but a corrupt organization that cares only for money and nothing for your pet. My 11 year old boxer had cancer and she was not doing well at all. Could barely walk and you could tell she was suffering. Me and my mother called them to see how much it would be to put her to sleep because we didn't want her to suffer any longer. They where rude and said that it wasn't our decision to make and the dr would decide. They wanted $150 for a visit and then said it would be $250 to put her to sleep. How dare they say it's not our decision to make? We cared and loved our dog for an amazing 11 years and you just know when it's their time. Don't waste your money going to this vet. All they care about is what's in your wallet and nothing about the well being of your pet. Just go to your local mom and pop vet. I now take my pets to Sheeler Road animal hospital in Apopka and there amazing.
eddy blandon
30 Jan 2016
REPORT
I went to get my dog vaccinated and checked out because he had been limping for some days. The Vet forgot to check his limp and when reminded by the assistant about it did not bother to go back to the...
I went to get my dog vaccinated and checked out because he had been limping for some days. The Vet forgot to check his limp and when reminded by the assistant about it did not bother to go back to the examination room and actually do an assessment. The next day his limp was worse and I took him to another clinic. The Vet there found an inflamed nodule in his paw because he actually did a real assessment and looked at it. The assistant at Banfield was very nice and caring. I recommend Banfield to anyone who wants a caring assistant and an INCOMPETENT Vet.
Lisa McKee
30 Jan 2016
REPORT
Dr. However is awesome! She has cared for my dogs for several years through some very serious conditions. I moved an hour away and still bring my pets to her.
Alexandra Bryant
29 Dec 2015
REPORT
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My t...
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My true gripe with Banfield is the cost, the nearly force you to do their wellness plans which is a contract that there isn't any way to get out of EVEN IF YOUR PETS DIES. That's right, even if Rover passes onto Doggie Heaven you still have to keep paying for his wellness plan until the contract is up. Or the alternative is you can buy out your contract(not a cheap alternative). Should you decide to skip their wellness plan, they are overcharge you for every service, and don't tell you the cost until they've already done the tests on your animal. It seems this is one of the many vets that cares more about money than animals.
Allie Bryant
29 Dec 2015
REPORT
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My t...
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My true gripe with Banfield is the cost, the nearly force you to do their wellness plans which is a contract that there isn't any way to get out of EVEN IF YOUR PETS DIES. That's right, even if Rover passes onto Doggie Heaven you still have to keep paying for his wellness plan until the contract is up. Or the alternative is you can buy out your contract(not a cheap alternative). Should you decide to skip their wellness plan, they are overcharge you for every service, and don't tell you the cost until they've already done the tests on your animal. It seems this is one of the many vets that cares more about money than animals.
Allie Cats Meow
29 Dec 2015
REPORT
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My t...
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My true gripe with Banfield is the cost, the nearly force you to do their wellness plans which is a contract that there isn't any way to get out of EVEN IF YOUR PETS DIES. That's right, even if Rover passes onto Doggie Heaven you still have to keep paying for his wellness plan until the contract is up. Or the alternative is you can buy out your contract(not a cheap alternative). Should you decide to skip their wellness plan, they are overcharge you for every service, and don't tell you the cost until they've already done the tests on your animal. It seems this is one of the many vets that cares more about money than animals.
C R.
2 Oct 2015
REPORT
These people only think about money and not the well being of your pet. Do yourself and your pet a big favor and go elsewhere! My dog is now fighting for her life due to their negligence.
S McG
16 May 2015
REPORT
3 out of the last 4 visits were scheduled wrong...and their response is ALWAYS "well, it;s in our computer that way". And how exactly do appointments get entered into your computer anyway? Oh that's r...
3 out of the last 4 visits were scheduled wrong...and their response is ALWAYS "well, it;s in our computer that way". And how exactly do appointments get entered into your computer anyway? Oh that's right, PEOPLE enter them...and clearly your people are prone to mistakes.
On one occasion I had an 8:00am Saturday appointment and when I got there, she said it was on the schedule, but they made a mistake because the doctor is always in surgery until 2:00...and I would have to come back. So on my way driving back that afternoon, they called me to cancel completely.
Today I had an appt for 2:00, but when I got there they said I was a no=show for Friday @ 3:00. I work Mon-Fri, 8-5...no way I booked a Friday 3:00 appt. The purpose for the appt was my dog's pre-surgery urinalysis, which I mentioned when I scheduled the appointment. And surprise-when I got there they had no idea what the appt was for. Even when I reminded them it was for a simple urinalysis, they kept trying to charge me for other procedures.
The staff does not pay attention and consistently get the details wrong, which is pretty scary considering you are putting you pet's life in their hands.
Correction, WAS putting my pet's life in their hands. No way, no more
Kathleen Nevarez
30 Apr 2015
REPORT
Wow after reading the complaints against Banfield I wonder if we even went to the same place. I've had nothing but positive experiences dealing with Banfield and the staff that works there. Everyone...
Wow after reading the complaints against Banfield I wonder if we even went to the same place. I've had nothing but positive experiences dealing with Banfield and the staff that works there. Everyone has really been friendly and helpful and they seem to really care about my pets needs. I do have my dog on one of their plans and it has saved me tons. So I personally would recommend it.
Ag F.
31 Jul 2014
REPORT
This hospital seems to have a tendency to "just" run peoples bill up. We have interacted with Dr. Santiago. First off, every one has a bad day. But gee, if yo udon't like your job then look for someth...
This hospital seems to have a tendency to "just" run peoples bill up. We have interacted with Dr. Santiago. First off, every one has a bad day. But gee, if yo udon't like your job then look for something else. Super rude, did not address the concerns I had, was talking mainly about other irregularities that I have addressed not as my main concerns. Added many "treatments" and "medications" to our bill without consulting or asking first! I denied all of it and winded up going to a privatized vet office. Our dog received all needed attention and not just "ok, you need to do this or that". Seriously, with Dr. Santiago at the Banfield you feel like he's on a sales track, make as much commission in selling products and treatments. Booooo, that's not why people come in to a vet's office!!!! Furthermore, I addressed this issue with Banfield headquarters and they were like: "we will address it, but how about you are trying one of the other vet's"? didn't sound like they were taking it seriously. Also, who in the world has time to come several times in the week and sit for a while to wait for the doctor??? Perhaps Banfield needs to have a management/ ceo change!!!Unbelievable!!!
Christie H.
19 Sep 2013
REPORT
I have had mixed experiences with this location, but I have found if you find a good doctor, it can be a very good experience. I HIGHLY recommend Dr. Howe. She was amazing dealing with my and my dog i...
I have had mixed experiences with this location, but I have found if you find a good doctor, it can be a very good experience. I HIGHLY recommend Dr. Howe. She was amazing dealing with my and my dog in the final stages of her cancer. I DO NOT recommend Dr. Santiago. He ran up a very big bill on us without explaining everything clearly when our other dog was having some stomach issues. I felt like he didn't need to order all the tests and meds he did, he was just raising our bill. I've been on one of their wellness plans for years, I don't think they're bad at all. I used to go to a non-corporate/private vet, and my yearly bill from them was higher than what my my monthly payments equate to on the Banfield Wellness Plan. I had the plan when my pet was healthy, but it saved me BIG bucks when she got cancer and we were in there for visits on a regular basis. I think my total savings over her lifetime was $5K or something (according to my final Banfield bill). I also will say Chelsea at the front desk is AMAZING. Once again, I've had some interactions with some bad seeds working the front desk on her days off. I can see why some have bad experiences here, but if you find the right vet, I feel it can be a good experience for a reasonable price.
Christy R.
14 Nov 2011
REPORT
What a joke! We moved and had never taken our pets to the Banfield location by our new house, and hadn't been to a Banfield of any kind in 6 years. They had a new pet coupon, which covered the offic...
What a joke! We moved and had never taken our pets to the Banfield location by our new house, and hadn't been to a Banfield of any kind in 6 years. They had a new pet coupon, which covered the office visit for new customers. I ASSUMED we were new customers to that Banfield, but they said no, you couldn't EVER have gone to any Banfield to be considered a new customer.Whatever. But then, the vet looked at all three of my pets and said they all had ear and eye infections. Then, she sends the tech in to tell me it would cost over $500 JUST TO TELL ME WHAT WAS WRONG (if anything). Really? $500? I can go to my doctor and find out if I have an ear infection for $120 if I pay out of pocket. But my dog and cats are $175 each for the same thing PLUS the office visit I was supposed to get for free? Really ridiculous. Find a vet interested in caring for your pets and not the bottom line. That's my advice. And the wellness plans are a joke too.
Colleen B.
11 Dec 2009
REPORT
Not a fan!I first used this location because of convenience of being attached to PetSmart. What a great place to get shopping, grooming and medical taken care of for my pup Haley. Obviously, this is...
Not a fan!I first used this location because of convenience of being attached to PetSmart. What a great place to get shopping, grooming and medical taken care of for my pup Haley. Obviously, this is too good to be true.The facilities were not impressive from my first visit. Yes, I went 2 times to make sure the first time wasn't just a fluke of a negative experience. If you are looking for a quick stop to throw money at while they just simply weigh your dog then this would be a good shop. However, I have a brand new puppy who I want to be checked over form head to toe each time so I don't let anything slip by.From the moment I sat down in the room the marketing began. You are shown a video of this amazing yearly plan they offer to take special care of your pet so everything is covered. I feel this is a fluke and they just want your money which is sad. The assistant also give you the spiel while she is setting up for the actual veterinarian. When he arrived, I don't think he even said hello. I was concerned about Haley itching her ears and asked if there was anything preventative I could do. The assistant was the one who suggested an ear swab and the vet said, it's not really necessary but you can if you want. I am glad I listened to the assistant because Haley had an ear infection. She is OK now though! I don't think they are affiliated with PetSmart other than they use their facilities so I have no qualms with PetSmart and will continue to shop there when needed.I also have received various phone calls (over 10 within the last month) trying to schedule follow up appointments. I feel like they are stalking me and it's not impressive. I know they are not doing it cause they care, they are doing it for the profit. I even called just to get an estimate and I asked them to remove my future appointment and they ignored that request and called me the day of the apt and said I missed the appointment. That was annoying. All in all, it really seems like this vet is in it for money and not care for your pets - this is sad.
R P.
22 Apr 2006
REPORT
This place is the pits. Over priced rip off. Forget about their very expensive health care plan and uncompassionate vets. Our experience was terrible. First, the vet truly wasn't concerned about o...
This place is the pits. Over priced rip off. Forget about their very expensive health care plan and uncompassionate vets. Our experience was terrible. First, the vet truly wasn't concerned about our pets. Second, our cats were diagnosed as being worm-free, but when we took them to another vet, he found 2 types of worms. Third, the ear cleaning we paid for wasn't performed properly. After we got home, we could see how filthy our cat's ears still were.Aside from their lousy practices, they also put your pet on a cold stainless steel table, and that's a lousy surface for any pet to have to be placed upon for an examination. David's Animal Clinic is just down the road and I highly recommend them over Banfield.
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(407) 786-7122
380 South State Road 434
Altamonte Springs Florida 32714
Business Hours
Monday
Mon
09:00AM-19:00PM
Tuesday
Tue
09:00AM-19:00PM
Wednesday
Wed
09:00AM-19:00PM
Thursday
Thu
09:00AM-19:00PM
Friday
Fri
09:00AM-19:00PM
Saturday
Sat
09:00AM-19:00PM
Sunday
Sun
10:00AM-17:00PM
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Banfield Pet Hospital
Altamonte Springs, Florida
380 South State Road 434
Altamonte Springs Florida 32714
Business Hours
Monday
09:00AM-19:00PM
Tuesday
09:00AM-19:00PM
Wednesday
09:00AM-19:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-19:00PM
Saturday
09:00AM-19:00PM
Sunday
10:00AM-17:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Reviews
Sonja R.
6 May 2019
IF YOU LOVE YOUR PET DO NOT USE BANFIELD. I just had the most horrifying experience with the evil Dr. Hefflen, what a disgusting monster!!! Keep in mind that I have been a client of this Banfield fo...
IF YOU LOVE YOUR PET DO NOT USE BANFIELD. I just had the most horrifying experience with the evil Dr. Hefflen, what a disgusting monster!!! Keep in mind that I have been a client of this Banfield for over 10 years and trusted them with my pets who I love with all my heart. And even though I usually schedule an appointment my poor sweet little 5lb chihuahua who loves everyone and is an angel on earth was in terrible pain from an ear infection that wasn't improving after following instructions to clean them every couple of days. Her ears were totally red and she couldn't leave them alone. I checked to make sure I could still come in as a walk in and when that was confirmed I arrived 30 minutes before closing and was told to wait and they would see me as soon as they could. After being left to sit there for over 2 hours with my sweet little dog sitting in my lap trembling in pain the whole time, I was told Dr. Hefflen wanted to go home because it was after 6 so I needed to come back in the morning. i could not believe any human, much less a veterinarian, would be so cruel since she had seen my dog in the lobby suffering in pain several times as she greeted and checked out other clients. I begged her, if she wasn't willing to take10 minutes to help this poor innocent little animal in pain to please at least give her the usual ear drops in her ears that had always been prescribed for her chronic ear problems so that she could feel some relief tonight from the terrible pain overnight since I had run out of her prescribed surolan drops. Even if her ear pain required different drops the single dose of surolan would not hurt and it could help immensely. So she said she would only help my dog if I gave her an extra $50, this is besides the cost of the office visit and medication. I WAS DUMBFOUNDED, not only was this heartless excuse for a human being as a veterinarian REFUSING TO HELP AN ANIMAL IN PAIN who only need 10 minutes of her time or even just 30 seconds and 3 drops in each ear. She wasn't even willing to help her unless I lined her pockets. What kind of monster takes advantage of vulnerable people and refuses to help a small animal who is suffering in pain unless she gets an extra $50? She will certainly go to the same place in hell where people who charge $50 for a gallon of water after a hurricane. Praying on the vulnerable and suffering to line her pockets is beyond disgusting. She said she was fleecing me because it was an after hours visit, which is a total lie because I was there 30 minutes before the last appointment time. Dr. Hefflen is an evil monster praying on the vulnerable and betraying her oath as a veterinarian, letting small innocent animals suffer needlessly. DO NOT TAKE YOUR ANIMALS HERE, DR. HEFFLEN IS A MONSTER WHO WILL DENY YOUR PET CARE WHEN IT IS SUFFERING IN PAIN UNLESS YOU PAY HER EXTRA, SHE IS EVIL AND HEARTLESS AND SHOULD NOT BE ALLOWED AROUND INNOCENT ANIMALS. THERE IS A SPECIAL PLACE IN HELL FOR THE KIND OF EVIL THAT DR. HEFFLEN DOES IN THIS WORLD. DR. HEFFLEN IS A MONSTER AND NEEDS TO HAVE HER LICENSE REVOLKED. SHE IS SCAM ARTIST AND BELONGS IN PRISON. DR. HEFFELN IS AN EVIL MONSTER AND A CRIMINAL!!!!!!!!!!!!!!!!!! KEEP YOUR PETS SAFE, TAKE THEM ANYWHERE ELSE!!!!!!!!!
Blessed And U.
18 Mar 2019
We had a great experience at this location. The doctor and the aide gave my dog treats and water, explained the process in grave detail, answered all of my questions, and delivered white glove custome...
We had a great experience at this location. The doctor and the aide gave my dog treats and water, explained the process in grave detail, answered all of my questions, and delivered white glove customer service! Thank you 4 all that you do!
Jordan Matthews
4 Jul 2018
Don't come here often but when I do it's always a good experience
Debbie Jordan
2 May 2018
Keeps my Fur Baby happy and healthy.
Barry Nolan
29 Apr 2018
The staff is very kind and caring to put car. I will go back if needed.
Deborah Banks
25 Nov 2017
Took my four year old dog for what was to be a mere rabies vaccination at 10 am . Supposed to be totally covered by her wellness plan. After four return same day trips and $100 later we end up in ...
Took my four year old dog for what was to be a mere rabies vaccination at 10 am . Supposed to be totally covered by her wellness plan. After four return same day trips and $100 later we end up in emergency vet clinic . Well documented allergic reaction from same vaccine 3 years ago at same Banfield Pet Hospital. $200 plus additional dollars and 12 hours later my emotional service animal is home and stable. Emotional trauma to my pet and the owner due to total incompetence. Each time she was brought back within hours of her vaccination they charged more for what they did. Will be finding new vet and waiting out the end of wellness plan. Will post on social media. Yes adopt a pet but not through pet smart or Banfield. Other posts explain why but the trauma to our family will take months to undue and restabilize . Thank you Casselberry Emergency Vet Clinic for saving my angels life and restoring some hope and security to this little family. Shame on you Banfield Pet Hospital and this is not over. We will not let this be swept under the carpet like you have done to sop many other clients
Dawn S
15 Oct 2017
Brought a prescription into petsmart for my dog food and had to get a prescription card from banfield vet and the lady at the desk gave me attitude because she had to fill one out the card and "couldn...
Brought a prescription into petsmart for my dog food and had to get a prescription card from banfield vet and the lady at the desk gave me attitude because she had to fill one out the card and "couldn't understand why vets can't keep the food in stock". I brought the prescription to petsmart because they were cheaper then my vet. When i finally got the card and went back to the cashier to purchase the food, i told the cashier that the lady was very rude and was told that they here that a lot but the vet is not part of petsmart and there was nothing they could do. Which is why im writing this review Instead of talking to the manager.
Kim Chamberlain
2 Oct 2017
After misdiagnosis on our kitten who was four months old, is now dead thanks to you, and after reading more reviews you should really be closed down and lisences taken away!! Death of human or animal ...
After misdiagnosis on our kitten who was four months old, is now dead thanks to you, and after reading more reviews you should really be closed down and lisences taken away!! Death of human or animal is still murder!! I hope you read this and feel how you have made us feel, just remember god and karma are watching.
Theresa Nead
7 Sep 2017
The two associates working the front desk today are very rude. This is the second time I spoke with the one lady and it's the same experience. Listen, if I ask a question you do not have to act like I...
The two associates working the front desk today are very rude. This is the second time I spoke with the one lady and it's the same experience. Listen, if I ask a question you do not have to act like I'm a nobody. Especially when all your doing is standing there gossiping. Even if you ask a Petsmart question they are quick to tell you they don't work for Petsmart. Whatever happened to customer service. Do you or better not shouldn't you know where puppy milk would be. In your store nobody smiles, greets the customers or in general is even pleasant on the phone. Your Dr. today even had the nerve to ask me who I was when I asked a simple question. Who I am is irrelevant. I will never be back for any care from your staff. I asked for simple syringes without the needle in it to feed small baby animals. After your young lady told me you had none without a needle I asked, "Well can you tell me how you give liquid medicine to small animals then?" I was willing to pay for them and polite about it. Horrid staff!!!!
Bobbie B.
23 Jun 2017
I see why this has the overall rating of 2 Stars. Please heed this advice:If you AT ALL care about your pet, DO NOT TAKE THEM HERE!!!It all started when Banfield prescribed a medicine via a pharmacy t...
I see why this has the overall rating of 2 Stars. Please heed this advice:If you AT ALL care about your pet, DO NOT TAKE THEM HERE!!!It all started when Banfield prescribed a medicine via a pharmacy that was nearly FOUR TIMES the amount a small breed should ingest. After my dog got worse and began throwing up and became lethargic I called Banfield to which they advised me this was normal. I then, called back and spoke with someone else at this location who was SHOCKED that my dog was taking this dose. It was a complete mess up on the Vet and Pharmacy. Moving forward, the Manager at this location put me in contact with the Pharmacy to get the monies back on the prescribed medicine as well he informed me that we could get blood work done in a few months to ensure that there was not permanent damage done with my pet! When I came into this location for the follow-up the Office notified me that they would not be doing the bloodwork on my pet as he appeared fine and it was unneeded. Because of THIS Vet, my pet has had to visit the emergency pet hospital and my pet's New Veterinarian found a heart murmur.When I made a formal complaint to Corporate, the Manager of this location called me and yelled at me...not once but TWICE!I have since canceled my monthly plan with them and relocated to a new vet in the area.Fast Forward a Year:I pull my credit and unbeknownst to me, Banfield had put me into collections on a bill that they ALMOST killed my dog on. It was like some kind of sick joke.I have contacted several member of corporate and no-one will return a phone call. I am appalled, disgusted and disappointed with the Actions of Banfield. I had been with them for nearly 10 Years with no problems and now this!Please heed this advice, there are plenty of great vets in the area and plenty of pet insurances if you are worried about cost, as I once was.
Megan Dufour
28 May 2017
Now that you've killed my dog and yet made us keep paying the monthly plan for seven months afterward, maybe you could stop ripping our hearts out by continuing to send us vaccination reminders for ou...
Now that you've killed my dog and yet made us keep paying the monthly plan for seven months afterward, maybe you could stop ripping our hearts out by continuing to send us vaccination reminders for our dead dog. Repeated calls don't seem to help. Heartless.
Kane Potter
24 Apr 2017
The Banfield in Altamonte is always amazing. We have taken our pups Tink and Tank there since they were born. The techs always are very friendly, the Veterinarians have always been overly pleasant, ...
The Banfield in Altamonte is always amazing. We have taken our pups Tink and Tank there since they were born. The techs always are very friendly, the Veterinarians have always been overly pleasant, and complete as thorough if not more thorough exams than other private vets. We have never been charged for anything not needed. Our dogs are prone to cherry eye. When they were young id bring them in and they would fix it. No cost for the visit, and they showed me how to fix it so I did not need to continually bring them in. They do the pups shots and teeth cleaning regularly. Very happy.
Adam Alexander Vernier
10 Mar 2017
There is a reason this place has such a low customer rating! They see your pet for something as simple a check up and s suddenly they call you telling you that if you don't do this procedure out that...
There is a reason this place has such a low customer rating! They see your pet for something as simple a check up and s suddenly they call you telling you that if you don't do this procedure out that procedure, your pet will be in huge health danger. $300 later, your pet is as fine as they were better they got there! Scam? And if you have the Wellness Plan, these people will find SOMETHING can charge you for that isn't covered... Every time!! Do NOT keep them in business.
Michelle W.
19 Feb 2017
We love this location and their staff! They are always very caring and loving to our 2 dogs. Due to the wellness plan and Dr. Howe's thorough exams, we were able to find a cancer early enough to succe...
We love this location and their staff! They are always very caring and loving to our 2 dogs. Due to the wellness plan and Dr. Howe's thorough exams, we were able to find a cancer early enough to successfully treat it! Our other dog has issues with reflux, swallowing issues, and severe allergies and the staff there always sit and discuss our concerns and go over our options. The staff are very caring and treat my babies like family. Even though we moved out of the area, we still go out of our way to go to this office! I can't recommend this office enough!!
John Smith
23 Oct 2016
After reading the reviews I was undersure if I was going to try Banfield pet hospital out. I decided to give it a shot, I feel Banfield pet hospital really cares about all pets and there well being. I...
After reading the reviews I was undersure if I was going to try Banfield pet hospital out. I decided to give it a shot, I feel Banfield pet hospital really cares about all pets and there well being. I highly recommend this office and doctors.
Aja Jacobson
1 Aug 2016
I won't be bringing my pets back to Banfield.
I had scheduled an appointment for 2 p.m. to update my cat's vaccines and chose Banfield over another vet because they had a coupon to waive the fee for...
I won't be bringing my pets back to Banfield.
I had scheduled an appointment for 2 p.m. to update my cat's vaccines and chose Banfield over another vet because they had a coupon to waive the fee for the office visit. First, I showed up for the appointment at 1:45 and they refused to let me even sign in until exactly 2 p.m. Once I was signed in they didn't even take the cat until 3:15.
The vet tech was pretty rude about dealing with my cat, and while I understand my cat isn't the easiest animal to work with, there's no call to being rude. When the vet came in he didn't even examine the cat. He just flipped her onto her side, asked me and the vet tech to hold her down and then gave her the vaccines. When I asked about the exam he said "I did, she's fine." So apparently waiving the fee for the exam means you don't get the exam at all.
Finally as the vet tech was wrapping things up she said I was good for one year, and I wanted to clarify because every other vet I spoke to told me the vaccines are good for three years. She said "usually they are, but this time it's only good for one. When you bring your cat in next year then her next vaccines will be good for three."
So now I have to get the cat vaccinated again in a year, and I still have to take the cat elsewhere for a proper exam. I will be looking for a new vet the next time and I will not be coming back to Banfield as they were rude, my appointment time didn't matter, and I feel like I'm being punished for not coming to Banfield previously.
Save yourself the hassle, time, and money and find a better vet in the area.
Vincent J.
20 Jul 2016
If I could give this company zero stars I would. Nothing but a corrupt organization that cares only for money and nothing for your pet. My 11 year old boxer had cancer and she was not doing well at al...
If I could give this company zero stars I would. Nothing but a corrupt organization that cares only for money and nothing for your pet. My 11 year old boxer had cancer and she was not doing well at all. Could barely walk and you could tell she was suffering. Me and my mother called them to see how much it would be to put her to sleep because we didn't want her to suffer any longer. They where rude and said that it wasn't our decision to make and the dr would decide. They wanted $150 for a visit and then said it would be $250 to put her to sleep. How dare they say it's not our decision to make? We cared and loved our dog for an amazing 11 years and you just know when it's their time. Don't waste your money going to this vet. All they care about is what's in your wallet and nothing about the well being of your pet. Just go to your local mom and pop vet. I now take my pets to Sheeler Road animal hospital in Apopka and there amazing.
eddy blandon
30 Jan 2016
I went to get my dog vaccinated and checked out because he had been limping for some days. The Vet forgot to check his limp and when reminded by the assistant about it did not bother to go back to the...
I went to get my dog vaccinated and checked out because he had been limping for some days. The Vet forgot to check his limp and when reminded by the assistant about it did not bother to go back to the examination room and actually do an assessment. The next day his limp was worse and I took him to another clinic. The Vet there found an inflamed nodule in his paw because he actually did a real assessment and looked at it. The assistant at Banfield was very nice and caring. I recommend Banfield to anyone who wants a caring assistant and an INCOMPETENT Vet.
Lisa McKee
30 Jan 2016
Dr. However is awesome! She has cared for my dogs for several years through some very serious conditions. I moved an hour away and still bring my pets to her.
Alexandra Bryant
29 Dec 2015
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My t...
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My true gripe with Banfield is the cost, the nearly force you to do their wellness plans which is a contract that there isn't any way to get out of EVEN IF YOUR PETS DIES. That's right, even if Rover passes onto Doggie Heaven you still have to keep paying for his wellness plan until the contract is up. Or the alternative is you can buy out your contract(not a cheap alternative). Should you decide to skip their wellness plan, they are overcharge you for every service, and don't tell you the cost until they've already done the tests on your animal. It seems this is one of the many vets that cares more about money than animals.
Allie Bryant
29 Dec 2015
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My t...
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My true gripe with Banfield is the cost, the nearly force you to do their wellness plans which is a contract that there isn't any way to get out of EVEN IF YOUR PETS DIES. That's right, even if Rover passes onto Doggie Heaven you still have to keep paying for his wellness plan until the contract is up. Or the alternative is you can buy out your contract(not a cheap alternative). Should you decide to skip their wellness plan, they are overcharge you for every service, and don't tell you the cost until they've already done the tests on your animal. It seems this is one of the many vets that cares more about money than animals.
Allie Cats Meow
29 Dec 2015
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My t...
The ONLY reason I give Banfield more than one star is because the vets are very nice, however the technicians never seem to have any clue as to what their doing and most look unhappy to be there. My true gripe with Banfield is the cost, the nearly force you to do their wellness plans which is a contract that there isn't any way to get out of EVEN IF YOUR PETS DIES. That's right, even if Rover passes onto Doggie Heaven you still have to keep paying for his wellness plan until the contract is up. Or the alternative is you can buy out your contract(not a cheap alternative). Should you decide to skip their wellness plan, they are overcharge you for every service, and don't tell you the cost until they've already done the tests on your animal. It seems this is one of the many vets that cares more about money than animals.
C R.
2 Oct 2015
These people only think about money and not the well being of your pet. Do yourself and your pet a big favor and go elsewhere! My dog is now fighting for her life due to their negligence.
S McG
16 May 2015
3 out of the last 4 visits were scheduled wrong...and their response is ALWAYS "well, it;s in our computer that way". And how exactly do appointments get entered into your computer anyway? Oh that's r...
3 out of the last 4 visits were scheduled wrong...and their response is ALWAYS "well, it;s in our computer that way". And how exactly do appointments get entered into your computer anyway? Oh that's right, PEOPLE enter them...and clearly your people are prone to mistakes.
On one occasion I had an 8:00am Saturday appointment and when I got there, she said it was on the schedule, but they made a mistake because the doctor is always in surgery until 2:00...and I would have to come back. So on my way driving back that afternoon, they called me to cancel completely.
Today I had an appt for 2:00, but when I got there they said I was a no=show for Friday @ 3:00. I work Mon-Fri, 8-5...no way I booked a Friday 3:00 appt. The purpose for the appt was my dog's pre-surgery urinalysis, which I mentioned when I scheduled the appointment. And surprise-when I got there they had no idea what the appt was for. Even when I reminded them it was for a simple urinalysis, they kept trying to charge me for other procedures.
The staff does not pay attention and consistently get the details wrong, which is pretty scary considering you are putting you pet's life in their hands.
Correction, WAS putting my pet's life in their hands. No way, no more
Kathleen Nevarez
30 Apr 2015
Wow after reading the complaints against Banfield I wonder if we even went to the same place. I've had nothing but positive experiences dealing with Banfield and the staff that works there. Everyone...
Wow after reading the complaints against Banfield I wonder if we even went to the same place. I've had nothing but positive experiences dealing with Banfield and the staff that works there. Everyone has really been friendly and helpful and they seem to really care about my pets needs. I do have my dog on one of their plans and it has saved me tons. So I personally would recommend it.
Ag F.
31 Jul 2014
This hospital seems to have a tendency to "just" run peoples bill up. We have interacted with Dr. Santiago. First off, every one has a bad day. But gee, if yo udon't like your job then look for someth...
This hospital seems to have a tendency to "just" run peoples bill up. We have interacted with Dr. Santiago. First off, every one has a bad day. But gee, if yo udon't like your job then look for something else. Super rude, did not address the concerns I had, was talking mainly about other irregularities that I have addressed not as my main concerns. Added many "treatments" and "medications" to our bill without consulting or asking first! I denied all of it and winded up going to a privatized vet office. Our dog received all needed attention and not just "ok, you need to do this or that". Seriously, with Dr. Santiago at the Banfield you feel like he's on a sales track, make as much commission in selling products and treatments. Booooo, that's not why people come in to a vet's office!!!! Furthermore, I addressed this issue with Banfield headquarters and they were like: "we will address it, but how about you are trying one of the other vet's"? didn't sound like they were taking it seriously. Also, who in the world has time to come several times in the week and sit for a while to wait for the doctor??? Perhaps Banfield needs to have a management/ ceo change!!!Unbelievable!!!
Christie H.
19 Sep 2013
I have had mixed experiences with this location, but I have found if you find a good doctor, it can be a very good experience. I HIGHLY recommend Dr. Howe. She was amazing dealing with my and my dog i...
I have had mixed experiences with this location, but I have found if you find a good doctor, it can be a very good experience. I HIGHLY recommend Dr. Howe. She was amazing dealing with my and my dog in the final stages of her cancer. I DO NOT recommend Dr. Santiago. He ran up a very big bill on us without explaining everything clearly when our other dog was having some stomach issues. I felt like he didn't need to order all the tests and meds he did, he was just raising our bill. I've been on one of their wellness plans for years, I don't think they're bad at all. I used to go to a non-corporate/private vet, and my yearly bill from them was higher than what my my monthly payments equate to on the Banfield Wellness Plan. I had the plan when my pet was healthy, but it saved me BIG bucks when she got cancer and we were in there for visits on a regular basis. I think my total savings over her lifetime was $5K or something (according to my final Banfield bill). I also will say Chelsea at the front desk is AMAZING. Once again, I've had some interactions with some bad seeds working the front desk on her days off. I can see why some have bad experiences here, but if you find the right vet, I feel it can be a good experience for a reasonable price.
Christy R.
14 Nov 2011
What a joke! We moved and had never taken our pets to the Banfield location by our new house, and hadn't been to a Banfield of any kind in 6 years. They had a new pet coupon, which covered the offic...
What a joke! We moved and had never taken our pets to the Banfield location by our new house, and hadn't been to a Banfield of any kind in 6 years. They had a new pet coupon, which covered the office visit for new customers. I ASSUMED we were new customers to that Banfield, but they said no, you couldn't EVER have gone to any Banfield to be considered a new customer.Whatever. But then, the vet looked at all three of my pets and said they all had ear and eye infections. Then, she sends the tech in to tell me it would cost over $500 JUST TO TELL ME WHAT WAS WRONG (if anything). Really? $500? I can go to my doctor and find out if I have an ear infection for $120 if I pay out of pocket. But my dog and cats are $175 each for the same thing PLUS the office visit I was supposed to get for free? Really ridiculous. Find a vet interested in caring for your pets and not the bottom line. That's my advice. And the wellness plans are a joke too.
Colleen B.
11 Dec 2009
Not a fan!I first used this location because of convenience of being attached to PetSmart. What a great place to get shopping, grooming and medical taken care of for my pup Haley. Obviously, this is...
Not a fan!I first used this location because of convenience of being attached to PetSmart. What a great place to get shopping, grooming and medical taken care of for my pup Haley. Obviously, this is too good to be true.The facilities were not impressive from my first visit. Yes, I went 2 times to make sure the first time wasn't just a fluke of a negative experience. If you are looking for a quick stop to throw money at while they just simply weigh your dog then this would be a good shop. However, I have a brand new puppy who I want to be checked over form head to toe each time so I don't let anything slip by.From the moment I sat down in the room the marketing began. You are shown a video of this amazing yearly plan they offer to take special care of your pet so everything is covered. I feel this is a fluke and they just want your money which is sad. The assistant also give you the spiel while she is setting up for the actual veterinarian. When he arrived, I don't think he even said hello. I was concerned about Haley itching her ears and asked if there was anything preventative I could do. The assistant was the one who suggested an ear swab and the vet said, it's not really necessary but you can if you want. I am glad I listened to the assistant because Haley had an ear infection. She is OK now though! I don't think they are affiliated with PetSmart other than they use their facilities so I have no qualms with PetSmart and will continue to shop there when needed.I also have received various phone calls (over 10 within the last month) trying to schedule follow up appointments. I feel like they are stalking me and it's not impressive. I know they are not doing it cause they care, they are doing it for the profit. I even called just to get an estimate and I asked them to remove my future appointment and they ignored that request and called me the day of the apt and said I missed the appointment. That was annoying. All in all, it really seems like this vet is in it for money and not care for your pets - this is sad.
R P.
22 Apr 2006
This place is the pits. Over priced rip off. Forget about their very expensive health care plan and uncompassionate vets. Our experience was terrible. First, the vet truly wasn't concerned about o...
This place is the pits. Over priced rip off. Forget about their very expensive health care plan and uncompassionate vets. Our experience was terrible. First, the vet truly wasn't concerned about our pets. Second, our cats were diagnosed as being worm-free, but when we took them to another vet, he found 2 types of worms. Third, the ear cleaning we paid for wasn't performed properly. After we got home, we could see how filthy our cat's ears still were.Aside from their lousy practices, they also put your pet on a cold stainless steel table, and that's a lousy surface for any pet to have to be placed upon for an examination. David's Animal Clinic is just down the road and I highly recommend them over Banfield.
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