My four legged son, Ace, has struggled with frequent ear infections especially over the past couple of years. He's a swimmer with floppy ears and regardless of my care; great dog food, plush dog beds,... Read More
My four legged son, Ace, has struggled with frequent ear infections especially over the past couple of years. He's a swimmer with floppy ears and regardless of my care; great dog food, plush dog beds, treats, thunder jackets, lol...this particular infection appeared worse than ever. They were able to give me an appointment the very same day (with my crazy schedule this was huge) Also, I'm a traveler so naturally I am always nervous about finding a good nail salon, mechanic, but we all know, most importantly a good vet! I've had the best and I've also experienced the worst, walking away feeling taken advantage of financially without feeling like I've received the best treatment. The cost of my treatment was over what I expected, read on, however Lisa (Dr. Matagrano) really listened to me and gave Ace a solution to his recurring problem being a probable food allergy. Starting out traveling, he stayed with my mother, for me, a painstaking year where he looked after her gardening, no doubt cooking, etc and still suffered an ear infection. With Ashley's help, (communication is so vital) Lisa presented me with the solution being a food allergy. Ace has always eaten well, salmon didn't work in his earlier years from intolerable room clearing gas. Lisa continued to listen and presented me with options of food making me feel involved in the solution. Ultimately, I'm a thinker so regardless of their listening I was innately skeptical thinking of some contract agreement with a dog food co. ''Tis the world we live in, can you blame me?! Well I've finished my own research and I'm all aboard. I received an ice pack (it's a little humid here regardless of my A/C functioning well) which I didn't even ask for with a date to remind me of his second and final treatment which must remain refrigerated. They understood my schedule, means to treat him, and I went home with everything I need to take care of him, the dog food with great advice on his transition, the best OTC wash for after his swims and as needed cleanings (whys checked) and I'm finally confident, in two weeks time, he can enjoy swimming and the rest of my days with him without me feeling guilty like I didn't clean enough, or maybe I should cut back on swimming; what he loves most. Final price tag? Priceless. For the record, I expected to pay for a simple culture and treatment. Now I have an indefinite answer. I never write reviews but here's a novel. Sorry, not sorry! Only the best for Ace of Base. We saw the sign Standing ovation all around, thank you! Read Less