I boarded my dog there for 10 days and I knew it would be complicated because my dog has never been with anyone but my son and myself. I started taking my dog there for doggie daycare a couple months prior to the trip. It went pretty well considering my female dog also doesn't like men. I would board her there again BUT i wouldn't take anything that has sentimental value. I thought I was doing the right thing by taking a couple of her toys and a beach size towel she likes to fluff up in her bed. That's where the problem is. I'm still bothered that someone stole her towel. The towel was a milkbone I love my pet towel that I got for my first pet that has since died. Suzy was a sheltie chow mix that was like my baby. I am actually sick over it. I asked where it was the day I picked her up, someone was suppose to look for it. No one called so I called and asked about it again and told them the sentimental value, no one has still called. There wasn't a need to even take it out her bed. Go figure, some people will steal anything. The towel was frayed on one end, my current dog knew when she saw me taking it in the bathroom she was going to get a bath and she would run to her cage. After writing this review the towel was found(20 days later). I am grateful to have it back BUT it was ruined. Someone bleached it and ruined the colors. The dog bones and paws were black and the writing was in red. Know it’s just a muddy weird color. Read Less

I have been bringing my dogs to Dr Mitchell since 2002. I love how hands-on she is with the exams -- she really gets in there and has no fear of being bitten or anything. She is very knowledgeable, experienced, and competent. I have used other vets from time to time when living in other areas, and I feel the most confident with Dr Mitchell, especially if something like surgery is needed. Granted there can be a wait, and they may not be the least expensive, but having a top notch vet is what's most important to me. Also should mention, Sharon the groomer is terrific, as are Kim and Emmanuel. Read Less

Very disappointing to say the least! Made an appointment for my dog at 5:45pm, and they finally saw us around 7:30pm. Super slow service, and the staff was not friendly at all (except for the checkout lady). I should be the one in a bad mood, ladies. I used to go VCA in MD, and the folks were outstanding! Never waited more than 15 minutes, and the vet was super comfortable examining the dogs. VCA Aventura needs some serious training!!! Whatever process you are following, is completely inefficient. What was supposed to be a fun first puppy visit to the vet, turned into a stressful waste of time. Never going back. Read Less

This place is awesome! My pup goes for daycare services. The staff is friendly, welcoming and very professional. There are a lot of new people so I am sorry that I don't recall their names but Emmanuel is fantastic! Erica, Stephanie at the desk, Moe and the entire crew really take care of my pup. I've used their vet services and grooming services as well. It may not be the least expensive (monthly daycare gets expensive) but it's worth it. There is always room for improvement however, the people here are the reason why I keep coming back. They are genuine, treat my pup like family and are very knowledgeable. Not to mention they have a world of patience... my little pup can be a handful sometimes. P.S. They can get very busy at times but that's because they are so great! Read Less

My experience at Aventura Animal Hospital was surprisingly excellent! The reason I was surprised was because after 30 years of using Hollywood Animal Hospital I said I would never use a corporate owned hospital (VCA type) again. But, since AAH is so nearby, we took our dog there. Our visit started out well, Moe, the Vet Tech was very professional and pleasant and was able to calm our little 17 year chihuahua down. The Vet we used, DR. NEWMAN was superb! She was thorough, kind and caring. I would highly recommend Dr. Newman and VCA should commend her on providing excellent service with a genuine concern about the animal's welfare. For this reason, we will continue to go to Dr. Newman. I hope VCA considers more of individual pet care VS a corporate business attitude, if so they will succeed. Thank you Dr. Newman! Read Less

I was in the area and saw VCA at the end of the plaza by Bed Bath & Beyond. Figured I might as well pick up some dog and cat food. I've never entered any VCA business before. I was greeted by Stephanie as soon as I walked in and both Sara and Stephanie were quite knowledgeable about the type of food I should buy given their different health issues. Ended up buying food I don't normally buy but my pets love the food and they even seem healthier. Although I'm not normally in the Aventura area (hate the traffic), I will definitely stop by soon to stock up some more. It's worth the drive! MAJOR PLUS: I noticed they have some pet-friendly candles that smelled just as great, if not better, than what I can find at Yankee Candle. Never knew of pet-friendly candles before my visit here. Thanks Sara and Stephanie! Read Less

I'm so grateful to the staff for being so caring and especially to Dr. Basto! I have a Frenchie named Gus, he's 1.5 and for a little over six months he's has squirts with blood. I had taken him to 5 different vets in south Florida and orlando did all the tests available and no answer as to what was causing this. We've also had him on a variety of different diets and nothing! When Dr. Basto saw me she knew I was at my wits end!! Gus was lethargic... at the appointment she gave me something to remedy him for a little bit but promised me to look into it further so I was not spending a bunch of money on unnecessary tests.... later on that night I get a text that she found what it could possibly be and a possible cure. Well not only was she right but this is the longest Gus has had no issues and his stool is solid with no abnormalities. I couldn't be happier with them and that Gus is better!!! Read Less

I came in as an emergency with my dog tootsie. I can't speak highly enough of the kindness, professionalism and level of care given to my dog and me! Dr Sandrine Mccubbin was the most patient doctor I have ever dealt with. She was knowledgeable, kind, caring and patient. She took her time to answer ALL of my questions thoroughly and was very kind and knowledgeable! The staff Genesis the technician, Marjorie the receptionist and Jennifer the manager were all absolutely amazing, kind, patient and caring!! I highly recommend and would give 10 stars if I could! Thank you, thank you, thank you from both me (Rebecca) and tootsie!! Read Less

I called and was able to bring my pet in at the last minute for an emergency. The staff was ready and waiting for me. They were so kind. The vet (Alexis S.) was AMAZING!!!! My baby is on the road to recovery thanks to them!!! Read Less

This place is horrible!!! please pet lovers do not take your pets to this hospital, they are more concerned about the MONEY than saving your pets life. I just lost my dog at this hospital, they charged me almost 2000 dollars and made very little effort to save her, all they did was put her in an oxygen cage and she died the same night. I am deeply hurt and sad over losing her, please don't make the same mistake I did, if you love your pet please stay away from this place. Read Less

They only care about making money and not really your dog health. I took my dog for a checkout because he was coughing and even showed video of his symptoms. Doctor said it was a back pain and gave him medication which caused him to have a heart attack and next morning at 8am he died. I took my dog to them in tears asking why they gave the wrong diagnostic and to provide him CPR and what it caused me more frustration is that they asked me for $600 for them to proceed with the CPR! I can understand that people make mistakes and giving wrong diagnostic is a human mistake but I do not understand how rude and cold they acted when they asked me for $600 when my dog was not breathing and they took 10 minutes to decide what to do! I was in shock I could not believe that they asked me for money when my dog was dying. To make this worse after my dog passed away, the nurse did not even cover him with love he took him like a piece of garbage bag with one arm and carried him to the back like he was nothing. This place is horrible, I was expecting an apologized from the doctor who made the mistake and she never even called me to say she was sorry. I hope your heart tells you which decision you should take if you are thinking in taking your dog here. People and businesses who do wrong and are unethical will never be successful in life or in any business. Read Less

VCA bought the only decent animal hospital in this whole area, the promised to not cut the hours or change anything. They have fired half the staff, stopped the 24 hour emergency services. Brought in new rude ghetto staff. This client of 5 years will be looking for a new vet imidiatly. The owner of VCA hospital motto on his corporate page is "owners will pay anything for their pets". This vile Jewish man makes me sick to call him part of my people, who are Jewish and don't behave this way. He is a bad man and no one should give their money or business to such a selfish, greedy individual Paul Rhodes DigitalPR Read Less

All their staff was very caring and supportive. Dr. Schulman and Dr. Tatiana were extremely helpful and caring. They understood the importance and value that our dog had in our life. They did everything in their power to save my dog and did not take advantage of the situation. We are very grateful for the care that they gave us. Read Less

I am absolutely APPALLED by this facility! I took my dog in as an emergency after accidentally getting hit by a car while my dog-sitter was walking her & this office took everything I explained so lightly. I walked in CRYING & they had the audacity to tell me "we have a staff meeting right now so you can leave her & we will look at her when we get out". Obviously not wanting to leave my dog alone, I waited for them for ONE HOUR after driving from very far just to go there since this is the closest facility to my home. If you are a dog lover & take your pets seriously DO NOT take your time, money, & concerns to this facility because they will honestly not give your pet the attention they DESERVE! ***DO NOT GO TO THIS FACILITY, THEY ARE ANIMAL HATERS!*** Read Less

I love dr. Joel, but why on earth do I have to go through so much just to make an appointment! I've left 2 voicemails, tried scheduling one online and now I sit on hold for 15 minutes! I would switch if I didnt love Dr Joel so much No reason for it to be so difficult to make a simple vaccination appointment! Please fix the process for requesting appointments!!! **UPDATE** They seem to have fixed the issue with the workers at the front desk!Read Less