We were absolutely heartbroken the way we were treated by Dr. Cole's office manager today. We've been clients of Dr. Cole personally for many, many years. Today, Elise, the office manager, broke our h... Read More
We were absolutely heartbroken the way we were treated by Dr. Cole's office manager today. We've been clients of Dr. Cole personally for many, many years. Today, Elise, the office manager, broke our hearts. Dr. Cole personally took care of our beloved cat Amadeus and was there in his last moments. Today, we're shocked by how capitalist and cold the enterprise has become under Elise. In our hearts, we can no longer recommend Cole Animal Clinic.If you're an elderly person, you can't trust the clinic to not gouge you to the maximum extent possible. We expected a $100 bill and we received a $300 bill. When it was disputed, Elise hung up on us at least 4 times, and only after calling back the 5th time, did she consider reducing the bill. Is this the way that people should be treated, not just long-time clients, but any individual who has a choice of veterinary practices in Boca Raton, but chooses time and again to return to the same practice? We're devastated. Please avoid this clinic. Dr. Cole, we're sorry, but we're extremely shocked at your management, which we imagine is how most people experience your facility now. Read Less