Colonial Animal Hospital

I have been with Dr. Martin for over 15yrs. Dr. Martin and his staff have always gone above and beyond to make sure my dogs have been taken care of. His staff is extremely professional, and always have a pleasant demeanor. Dr. Martin and his staff have made me part of their family. I always know I am trusting my dogs lives with the most trustworthy and highly educated and experienced professionals in the veterinary business. My dogs are my children, my life. Colonial Animal Hospital and staff are the only people I trust for the well being of my dogs. ( my children). Read Less

I cannot attest to the quality of the animal services provided at this hospital; however, I can say that any young person interested in looking for an internship here should WALK AWAY RIGHT NOW. This place is a joke. I have been jerked around for the past 2 months. I was told that the company DOES NOT do internships, but a part-time position was open for me. I submitted my resume, called and spoke to Randi on and off for months before the summer. I then arrive in Boynton Beach ready to work and call to schedule my job interview. Randi tells me that she's "confused" because she thought I was being hired for an INTERNSHIP which she told me is "MUCH different than a job since internships are UNPAID." I explain that while I would love to spend an entire summer unpaid, I do have to pay for college, so that won't be possible. She tells me that she will try to find me a job and ASURES me that she will call me the next day. She does not. I try calling her two days after that and she does not return my call. FINALLY, a WEEK later she calls me to say that they are not willing to hire me since they would have to train me and I would only be around for the summer. I explain how frustrated I am because of all the miscommunication and she hangs up on me. If this is how this practice treats their people, I can only imagine how it treats it's animals. I am extremely disappointed. Read Less

I cannot attest to the quality of the animal services provided at this hospital; however, I can say that any young person interested in looking for an internship here should WALK AWAY RIGHT NOW. This place is a joke. I have been jerked around for the past 2 months. I was told that the company DOES NOT do internships, but a part-time position was open for me. I submitted my resume, called and spoke to Randi on and off for months before the summer. I then arrive in Boynton Beach ready to work and call to schedule my job interview. Randi tells me that she's "confused" because she thought I was being hired for an INTERNSHIP which she told me is "MUCH different than a job since internships are UNPAID." I explain that while I would love to spend an entire summer unpaid, I do have to pay for college, so that won't be possible. She tells me that she will try to find me a job and ASURES me that she will call me the next day. She does not. I try calling her two days after that and she does not return my call. FINALLY, a WEEK later she calls me to say that they are not willing to hire me since they would have to train me and I would only be around for the summer. I explain how frustrated I am because of all the miscommunication and she hangs up on me. If this is how this practice treats their people, I can only imagine how it treats it's animals. I am extremely disappointed. Read Less

Best vet I've been to in the area. My cat was ill and it would have cost much more to bring her to an emergency vet, but they agreed to see me 20 mins before closing, which saved her life as she was feverish with an abscess in her leg. If it weren't for the kindness of the people at this office, I might have lost her.... Read Less

I wrote this letter to them and they chose to ignore it!. Now I have to bring a civil suit against them. Don't bring your animal here if you love your dog or cat. They are all about the money and don't care for your pet! I am writing to you because I had been taking my dog Marley to you since October 2017, with complaints of labored breathing, lack of energy, lose stool with blood in her stool and blood shot eyes. I even brought you pictures and a video. You did blood work and gave me medicine that would make Marley feel better for a few days and then she would relapse. After seeing three doctors at your practice, and four months later I finally took her to another veterinarian, within about 5 minutes, he looked at the blood results your office had done on two occasions and noticed that her Thyroid was extremely low and that her eyes were very dry, when I described her symptoms he stated it sounds like she needs to have her thyroid checked. He asked if he could do a completed thyroid panel. He also said that her eyes were dry which was a symptom of low Thyroid, in addition to her labored breathing. All three of you got it wrong. The fact that every time I bring my dog in and she was seen by a different doctor is also something that is inexcusable. How are you supposed to get to know a dog if she always sees a different doctor? In addition, some records are at one office and some are at another and your systems are not linked, which is archaic. Your office blamed her lack of energy and labored breathing on her age, and you completely missed her low Thyroid. See attached results of Thyroid Panel where her level is .04. My dog was ill for months and your office treated her for everything except what was making her sick. I am furious and wasted hundreds of dollars and months of concern that she would pass away. She just kept getting sicker and sicker. This should have been diagnosed in October 2017. I am demanding that you return $1221.10 to me. This is for the 2 laser visits I have left over and the visits to your office from October to February. I should charge you for the Thyroid test done by the other vet and the Trypsin, Cobalamin and Folate test also, since you were negligent in reading her blood labs correctly. I am applauded at the incompetence and am using restraint to not publicize on social media what has happened here assuming you will do the right thing! Any correspondence on this matter should be in writing. I expect a check by March 15, 2018 or I will refer this matter to an attorney. Read Less

I wrote this letter to them and they chose to ignore it!. Now I have to bring a civil suit against them. Don't bring your animal here if you love your dog or cat. They are all about the money and don't care for your pet!I am writing to you because I had been taking my dog Marley to you since October 2017, with complaints of labored breathing, lack of energy, lose stool with blood in her stool and blood shot eyes. I even brought you pictures and a video.You did blood work and gave me medicine that would make Marley feel better for a few days and then she would relapse. After seeing three doctors at your practice, and four months later I finally took her to another veterinarian, within about 5 minutes, he looked at the blood results your office had done on two occasions and noticed that her Thyroid was extremely low and that her eyes were very dry, when I described her symptoms he stated it sounds like she needs to have her thyroid checked. He asked if he could do a completed thyroid panel. He also said that her eyes were dry which was a symptom of low Thyroid, in addition to her labored breathing. All three of you got it wrong.  The fact that every time I bring my dog in and she was seen by a different doctor is also something that is inexcusable. How are you supposed to get to know a dog if she always sees a different doctor? In addition, some records are at one office and some are at another and your systems are not linked, which is archaic.Your office blamed her lack of energy and labored breathing on her age, and you completely missed her low Thyroid. See attached results of Thyroid Panel where her level is .04.My dog was ill for months and your office treated her for everything except what was making her sick.I am furious and wasted hundreds of dollars and months of concern that she would pass away. She just kept getting sicker and sicker. This should have been diagnosed in October 2017.I am demanding that you return $1221.10 to me. This is for the 2 laser visits I have left over and the visits to your office from October to February.  I should charge you for the Thyroid test done by the other vet and the Trypsin, Cobalamin and Folate test also, since you were negligent in reading her blood labs correctly.I am applauded at the incompetence and am using restraint to not publicize on social media what has happened here assuming you will do the right thing!Any correspondence on this matter should be in writing. I expect a check by March 15, 2018 or I will refer this matter to an attorney. Read Less

Dr. Rob Martin and his team are incredible. I took my cat in for what I thought was stinky breath and she turned out to have stomatitis and need to have a lot of teeth extracted. They were so kind in walking me through the entire process. Dr. Martin spoke to me on the phone in length about the procedure and answered every single question I had making me feel at ease with the procedure that was going to take place. His genuine care and concern for my animal could be felt and it meant a lot. His staff always was friendly and helpful on the phone to me, we really felt a part of their family. My sweet kitty had her surgery and he did a great job. The aftercare and thoroughness was also top notch. I am so happy we stumbled upon this practice with such a loving and caring vet who loves what he does and really wants to help the animals. I definitely recommend this hospital to you and your fur babies! Read Less

I took my cat in for the first time. I made an appt at 12 and then waited over an hour! My cat ended up getting nervous because we waited for so long. Also, they wanted to put him under anesthesia just to take a quick X-ray. Anesthesia is very dangerous, especially for animals and should be used only when absolutely necessary. The Spanish Doctor didn't even get a temperature on him nor was he able to located a lump under my cats armpit. They never called to check up on my cat. I'm so disappointed:( Read Less

This office came suggested through some people on Facebook so I gave it a shot and here is what I have to say: - dirty office - Dr. Seemed very pushy regarding changing my dogs heartworm meds - NO discussion of cost was discussed until I got to the counter. - I did not like that they took my dog in the back to weigh him and then called for backup because he was figgity ... Get a scale in the exam room. - They staff had the DOB incorrect on the paperwork I JUST filled out when I got there saying he was 3 1/2 years old rather than 1 1/2. - Even after telling the dr. we show my dog he wasn't aware that my dog was NOT neutered and never checked his testicles during the exam. I will say he came out while I was checking out and checked him but again doesn't feel comfortable. All in all I would not feel comfortable going back. I would like to see Dr. Adam's and see what his thoughts are. Read Less

Dr. Rob Martin and his staff at Colonial Animal Hospital are kind, caring and considerate.  Rather than trying to prolong the inevitable - while racking up a veterinarian bill - they finally talked some sense into me that it was "okay to let your cat go - you've done all you can do."My family recently said goodbye to Myrtle.  After 14 good years, she joins her sisters Lily and Maxi across the Rainbow Bridge.  Colonial Animal Hospital offered many options regarding Myrtle and after choosing one, they left me alone in the treatment room to say goodbye.A vet tech returned explaining that she was going to take Myrtle to another room and prep her.  Moments later, Myrtle returned with a catheter inserted into the vein of her leg.  Dr. Martin explained that before euthanasia is performed, a port is inserted to make it easy and stress-free to administer the injection.  I'm not a doctor, but think I've explained this correctly.  Basically, the older animals are harder to treat and installing the port helps with the process.I remember finding Myrtle living out of a trash Dumpster at the Davie-Cooper City Chamber of Commerce in 2003. I caught her, fed her, and brought her home. My wife complained as we already had two cats. We now had 3 cats - but no children.  Back when the economy was good, she went to the vet on a regular basis - not so much so when the economy was bad and we couldn't afford it.  My original thought was to have her fixed and remain an outdoor cat. That never worked out. Many years later, Lily and Maxi moved on and two new kittens joined the Lewis household. After they crossed the Rainbow Bridge, my 7-year-old twins Rebecca and William adopted Ash and Frost a few months ago.  My kids love cats.My daughter Rebecca loved Myrtle the most, but it became a quality of life issue.  A quality of life issue that Dr. Martin continued to suggest "the end is here."  I finally took his advice.Sometimes you just have to ask yourself - "where would Myrtle be today if I hadn't rescued her from a trash Dumpster?"  According to Dr. Martin, she never would have made it out of the Dumpster.I've never had a negative experience with Dr. Martin or his staff at Colonial Animal Hospital.  Polite and friendly - they explain every procedure.  From making the appointment, explaining any procedure or test, to the fees being assessed, I was fully informed every step of the way.  As a small local practice, I was impressed and never had an unanswered question.  William E. Lewis Jr.Fort Lauderdale, Florida. Read Less

This place started out so great. They were reasonably priced, so good with my puppy! Today I had an appt with them since I'm moving to boston with my pup. I called to have a them cut her nails and get her records. I went there to have them take her in the back and come back and tell me they couldn't cut her nails???? I was so confused and I expressed this to them. They were very very nice about it but I guess I couldn't understand why they couldn't cut her nails.... they said she was too hyper and fighting it. Right. That's why I don't do it myself and bring her to the vet.... they then proceeded to tell me that they could sedate her for $100 but couldn't guarantee it would work. So I'm supposed to pay $100 because you can't do the most basic procedure? I really couldn't believe that they just were not having it and would not cut her nails. I told her thank you have a good day and I'll figure it out somewhere else. Great place until today. Just didn't make sense. Maybe it was the nurse? Read Less

Dr. Martin is a knowledgeable, compassionate and caring veterinarian. He takes the time to review each case and all alternatives. I was very thankful for his expertise at a recent time of need for my 13 and 14 years old dogs. His staff is very caring and go above and beyond the call of duty. The staff provided good follow-up after our case. I was impressed by the level of attention received. Read Less

I had a really good experience with Colonial. I had a late night emergency with my cat. The vet assistant Laurie called me back right away (11:45PM!!) and gave me great advice. Subsequently, they fit an appointment in for us quickly and Dr. Martin was kind and proactive with my cat's care. The concern and follow up, especially Laurie's, was amazing. Thank you Colonial! Read Less

I had a really good experience with Colonial. I had a late night emergency with my cat. The vet assistant Laurie called me back right away (11:45PM!!) and gave me great advice. Subsequently, they fit an appointment in for us quickly and Dr. Martin was kind and proactive with my cat's care. The concern and follow up, especially Laurie's, was amazing. Thank you Colonial! Read Less

Unreal.   They gave my dog antibiotics,  not enough to last him the 2 weeks.  So they said they would call me.  Well they never called me.  So i called them on his last day left on the antibiotics (ie a Saturday morning). And o yea we just got them in today.  Really!   Tell me another good one.  Don't forget about your patients.  How about that one.  Good docs. Terrible staff. Read Less

I took my cat Vince here when his normal vet couldn't get to him within 3 days. I was grateful that Colonial got him in the same day I called. I was impressed with the level of care he received from nurse Heather and Dr Martin. The doctor explained in great detail and made me feel that my cats health was important. The next morning I received a call from Colonial asking how Vince was doing, and to call if I needed them. I wish I got this level of care from MY GP!! Read Less

The location in 127 E Woolbright Rd is awful. If you have insurance, forget about it. They will not going to submit a claim for you. They said they would, but they never did. Then, when you need the medical records to submit the claim yourself, it is a nightmare to get them. When you get there for the first the play nice, but then, once they got your money and you call because you need something, they are too busy for you. The first time I saw a female doctor. She sounded like she is going to give me lot things for free that my pet did not need at the moment, and I did not asked for. Then, they gave me bill at the front desk. I paid for it. I got back to give them a second chance. This time it was worse. The doctor (a male) is anything but humble. He spent all the time talking about how awful another client was because she did not think he was great. I almost play the song for him "Baby I am worthy." There is not difference between him an aggressive used car salesman. Save yourself a headache, do not go there. After that I went to see  another vet. Such a difference like day and night!!! Read Less

I would never recommend this place! They are all about the money! I spent nearly $2000 on my dog and she still wasn't well. I took her to Woolbright Vet clinic and Dr. Rananathan cured her with diet and probiotics. Colonial never even called to check to see how she was doing!! Horrible!! Read Less

I had a negative experience at this vet office. I am new to the area and had not established a vet yet, and this was the closest one to my home. I brought my cat in for an ear infection, so I had to come to the office four or five times in a row. The main lady at the front desk would barely acknowledge me and was directly rude a few times. The vets themselves are nice, tho they have Five Different Ones (I saw three over my time there), and there was no consistency in who I would see. Each vet had very different opinions of how to treat my cats ear, and apparently took poor notes after each visit, so when I would see the new vet at the next visit, they wouldn't even know what the previous vet had prescribed/how they changed the dosage of her medications, which was very annoying. The last time I made an appointment I asked if I could schedule with the same vet because it was ridiculous that I kept getting passed around. They did it, tho they acted like it was a strange request and a hassle to accomplish.I was also Never told how much I was to be charged for Anything! It was always a mystery what my total would be when it was time to check out. When I asked a front desk worker to explain to me how they charged for follow up appointments she told me "ITS A GREY AREA AND DIFFICULT TO EXPLAIN"!!!! Are you telling me they don't have a payment structure in place for their business???Needless to say, as soon as my cat's ear was better I got out of there and am finding a new vet. On a side note, their office smells incredibly offensive. I have never been in a vet's office that smells so horrible. Read Less

Absolutely fabulous care & service. I brought my pregnant Yorkie named Gucci to see Dr. Whyte and was very pleased with the care & attention Gucci received. Dr. Whyte called me after her initial exam of Gucci  to review her current health & go over all proposed treatments. The doctor was very thorough in explaining the various treatment options available & the cost associated with everything. I appreciated how knowledgeable the doctor was  because I was very concerned about giving any medicines or treatments to my pregnant dog! The office was so flexible, I work full time & they were able to accommodate my schedule. They allowed me to drop Gucci off before her appointment & then pick her up later in the day. I also thought it was super nice that the office called me a few days later just to check in on Gucci & make sure there were no problems. Read Less

Absolutely horrible hospital. Poor standard of care. Dr whyte refused to provide her license information. Yelled at me, hung up on me and refused to discuss the care of my dog after taking $$$$. Told me I abused my dog! Dog was being seen for a skin infection which the groomer said was common and normal. Went to another vet and said her claims were slanderous. Got it in writing and filing complaint with board. She shouldn't be working in this field or with people in need. Read Less

Dr. Martin is wonderful, caring, knowledgeable veterinarian. He saved my childhood dog's life (about 10 years ago) in a very traumatic, emergency situation at 10 o'clock at night (on a weekend night, no less). He helped her live for a couple more years after her health starting going downhill. I've just moved back to the area and have a 9 year old lab who now sees Dr. Martin, too. When we saw him again I was reminded by his true compassion for animals and thorough knowledge on how to treat our beloved pets. Very thankful to have Dr. Martin as a local veterinarian! Read Less

This idiots don't know anything about cats, DO NOT TAKE YOUR CAT HERE.I made the mistake of bringing my cat here for here yearly checkup because it's close to my new house. The rude woman at the front desk barely acknowledged my existence before putting me in a small room in the center of the building where there's a lot of noise, because cats love nothing more than being brought to a strange place with lots of unfamiliar noises. I waited in this room for 20 minutes and literally watched the anxiety build in my cat.When the vet finally did come in she had absolutely no finesse and it was a rush job even though I'd been waiting for 20 minutes. It's like she'd never been around a cat. They grabbed and pulled and man-handled my cat and because her anxiety levels were through the roof she eventually got off the table and went under the chair where she hissed and growled. My cat has never acted this way at the vet before and I'm afraid going to the vet in the future is going to be a fight now.I'm really afraid this experience will have permanent negative effects on my cat and it really sucks, there's nothing I can do about it now but you can protect your pet by going somewhere else. Read Less

I always used Colonial Animal Hospital and now using Colonial Gateway Veterinary Center since it's more convenient. I was reading some of the reviews and I'm surprised by some of the remarks. I have always felt that the Vets were always professional, caring and knowledgeable. I do agree that sometime the staff appears overwhelmed but I've never known them to be rude, maybe I've just been fortunate. I can't imagine any veterinarian not caring about their patients as was suggested. Read Less

I have been going to the colonial hospital for over ten years, today I had an emergency and was told to go to their new facility on gateway and federal, when I dropped my dog off the secretary was rude and all her main focus was money, they will not work with you on payments, I paid over half my deposit, then asked if I could make payments which I would have them paid within three days, I was told that docs need to be paid along with their staff, and their was no way they would work with me, I felt my dog was being held hostage, so if my dog had to stay longer they would have charged me for boarding, I was able to give them their money at ten till six, then the secretary was making comments that she had to be there late, I would not suggest anybody to go to colonial animal hospital on gateway and federal. Read Less

We found a combination of compassion and capability.  We were on a tight budget and they did everything and only the things that would best help our cat.   Very pleased with the entire team there.Perhaps I should have added that our cat was very ill and they could not save him. Read Less

I can't attest to their medical abilities. I called on a Saturday during business hours for an emergency cat injury and the only thing they were interested in talking about was what they want to charge me for services before they even would see me. And they made sure to tell me that they can't make payment arrangements because the doctor wasn't the owner so, if this EMERGENCY hospital couldn't have payment up front there was nothing they could do for me. The previous comments about them being all about the money was correct. I was coming in with cash. They will never touch my animals.Read Less

I've been bringing my cat here for over 8 years now.  Dr. Martin is kind and an obvious animal lover.  They can usually get you in the same or next day.  I board my cat here whenever I go away and she always comes back well-cared for.  I'm removing one star, though, because their per-day boarding prices have skyrocketed in the last couple of years, and the last time I boarded my baby Muffin they said if I wanted her to have canned food they would have to charge me extra.  Really? I'll continue to patronize them because they are 5 minutes from my house but they need to rethink some of their policies and pricing. Read Less

Last year I "barged" into colonial hospital with my tiny yorkie who had just had a terrible seizure. She seemed close to death. Stopped at colonial because they were closest. Everyone, including dr. Weegee dropped everything else to take care of us. He gave us his cell that first visit and told us to call at any hour. He was also wonderful with the follow up care and when my cocker needed surgery for a tumor months later. I would not hesitate to recommend. Read Less

Dr. Weege doesn't listen, and gets annoyed. Doesn't greet your pet even if he's met him/her before and handles them like things. Angry.Dr. Martin is really nice, and good.. but you have to wonder why he doesn't see the above. Read Less