Giving them a 1 star rating is being generous. Because they clearly showed me if you are not physically in front of them - they don't care about your pet. No one can help you unless It's the Vet - with anything!! And they overload the Vets schedule so much with visits surgeries etc if you have an issue it can't be resolved even within the same day. Which is a scary situation when your pet relies on certain daily medications to feel well. Go to the university pkwy location!! Read Less

We had a very bad experience last week when I stopped in to check out this location since we recently moved, to possibly make an appointment, and to get meds for my cat, who has a Wellness Plan & has been with Banfield (different location) for many years. We have been to many Banfield's also, while travelling & moving, and the one person at the desk with who we talked to was very different from any other employee weve dealt with at Banfield, had no customer service ability, was extremely unhelpful & unknowledgible, and seemed to be the only person there. Based on this experience, I did not make an appt. for my pet, as if they allow someone like that to work there, I am scared to let them even touch my pet, based on how she acted & her ridiculous answers to my questions, and how very non-helpful she was. I could not find a medication in the store, so I asked her about it since I wanted to posdibly make an appt. for my cat, too. She said the med was on a card which I had to bring to cashier to get - I already knew that, but could not find the card in the section she said - her reply was, "they're all over the store", as she sat there with nothing to do, hand on her cheek, elbow on the desk like she was bored. Found out later, after asking a PetSmart cashier, that there were no cards for this med, but she had the med at her register. While talking with this young lady about why I was needing to make appt for my cat other than just a check up, I was shocked at how little she knew about basic pet care, and she flat out told me that there are no options for flea meds anymore for cats, that none of them work anymore. (My cat's meds were not working). She knew nothing about why they might not be working, except for saying that none of them worked anymore due to fleas becoming immune to meds, and when I realized how unknowledgible & unhelpful she was, just for kicks, I asked her, "Then what do you suggest?" She put her hand on her cheek again, and shrugged her shoulders, without a verbal reply. She did not offer to ask someone else, or to get me an appt. with the vet, and did not even suggest natural ways of controlling fleas like using a flea comb, etc. She did not care to help me, or to find someone who could. I expect employees of pet hospitals to at the very least have a little bit of knowledge about pets, like as much as the average pet owner would, but she did not, and some of what she said in our conversation made me feel like staying as far away from that place as I could - I would ndver want this person to have anything to do with the care of my cat - even if she was just a vet tech, or even if she only answered phones & made appointments, as someone like that cannot be trusted with even basic parts of my cat's care. If my cat was a patient there, and I called with an emergency, would this person get me through to someone who could help, or would she pass on important information to the vet that greatly affected my cat? No thanks - problems I do not need. What's most upsetting is the fact that someone like this is actually employed by Banfield, which makes me distrust the company's hiring practices - how will other Banfield locations treat my pet? And to feel safe in taking my loved one to Banfield as a patient, will I have to be leary of every dmployee at any Banfield? We had 1 other bad experience with a Banfield Veternarian in another state, so this makes me wonder. At the other Banfield, when the vet gave us her opinion on our previous cat, my husband said to me, "Let's get out of here now!" Read Less

I have called to cancel my plan for my cat and have still been stuck paying a year later for a cat I don't have anymore. I just tried to switch over to another animal and they refuse and say that would be a different plan. Ughhh..easy to sign up hard to cancel. Read Less