Save your time and money and go somewhere else. I have been taking my pets here for 10+ years, we used to be loyal Dr. Bean patients, but in the past 5 years, their quality of care, compassion levels,... Read More
Save your time and money and go somewhere else. I have been taking my pets here for 10+ years, we used to be loyal Dr. Bean patients, but in the past 5 years, their quality of care, compassion levels, and OVERALL business has DRASTICALLY declined! The vets there all seem inexperienced at best, not reviewing pet history or pre-existing conditions.They suggest tests and treatments for me to agree to, only to be utterly shocked at the checkout desk when they say the total is $300+++ almost every time. Now don't get me wrong, I understand that vet care is expensive and I am MORE than willing to pay a high bill to care for my animals, but the level of care should also be high.Their lack of transparency is sickening. They do NOT care about your pets, all they care about is your money. Time after time, I have kept going back, hoping that maybe I caught them on a bad day, but I am now convinced that everyday is a bad day for them. By far the WORST customer service I have ever seen. If you would like to see a taste of it yourselves, take some time to read their Google Reviews and the company responses to disgruntled clients. Most of them are quite rude, instead of trying to mend the relationship that was lost. They said things like "Unfortunately your pet is your responsibility and no one else's," in regards to a boarding issue, and "It is interesting that you had such a bad experience yet you continue to use our services!" And I quote those directly from their Google comments.Word of mouth is an important tool in this world...Save your time and leave this practice!Read Less