My first visit to All Pet Care a few months ago was a kind visit with Dr. Rixford. We discussed my almost 10year old Great Danes health.
I had every reason to expect decent care from the facility & wo... Read More
My first visit to All Pet Care a few months ago was a kind visit with Dr. Rixford. We discussed my almost 10year old Great Danes health.
I had every reason to expect decent care from the facility & workers when i scheduled my pup, Vega, to stay June 31 PM- July 5th AM.
Prior to dropping Vega off, I discussed over the phone and in person with multiple members of the staff at APC the protocol of what they do if Vega has a mess at night. They assured me that they provide bedding for the boarded dogs, & wash them if there is a mess.
I showed up on the evening of June 31st with Vega, & a queen sized comforter she likes to lay on.
I had signed up for the basic program to which i understood to cover potty time, & some interaction.
I arrived back at All Pet Care around 10am on Tuesday July 5th to pick Vega up. My first question being "How did she do? Any incontinence or issues?"
To which the girl at the desk replied that she had been working most the weekend & Vega had no fecal incontinence. I was overjoyed!
They brought Vega out & there was a little light pup-dog excited chaos with an Alaskan Malamute in the waiting area so a new employee helped me get Vega & her things out to my car. The front desk girl did notice Vega had some dried fecal matter on her tail, in all this shuffle, & said outloud 'she must have had an accident this morning'.
I lifted Vega into my CRV and Immediately noticed her rear end was red, raw, bloody. I asked the girl who helped me, what that was, & she went to get someone who was on call over the weekend to come out & look over Vega with me.The girl who came out just said that Vega must have rubbed herself raw on the floor. This seemed unlikely but Vega was hot & miserable looking so we left.
I came home and washed off her tail... under the dried fecal matter she was missing hair with an open wound underneath and on either side of her tail she was red raw and bloody. Her nose was rubbed raw & her foot was cracked red, raw. Among a few other smaller spots of missing hair on her legs.
I took pictures, applied some coconut oil to her affected areas & called APC asking to speak with the office manager.
The O.M. called me back the next day & while i voiced my concerns, she spoke over me without listening, to state that Vega must have scooted all her blankets to one side of the limited space she had & laid on the hard floor rubbing herself raw....that I should have brought more cushions for her.
I asked for the Care Sheets to me sent to me as well as a full refund of the money i spent. Upon receiving the care sheets there is no record of Vega having any incontinence issues or waste mess in her kennel.
I am not sure what is worse...that they neglected to report or that they neglected to notice that my dog, (who was dropped off with no raw wounds), had accumulated them over her stay with them & while in their care.
I can conclude that they provided unclean conditions and neglected to even alert me of her changed condition prior to picking up or upon pick up the morning of July 5th.
Had i been given a phone call asking for additional services to help Vega while i was away, even at additional cost, ...i would have said YES!
Had they given me a heads up to whatever caused her wounds & given me a full report of what they did to help, i would not have been so upset & much more understanding.
A trusted Veterinarian Facility should have been able to notice & attempt to return my dog in the same or better condition then i left her.
I have had this dog her entire life and nothing like this has ever happened to her in my care or anyone else's care.
7.11.16 Update: After an initial offer of $55/$130 boarding cost refunded, i asked for a full refund and it was granted. I do appreciate the refund and hope All Pet Care has learned from this experience on how to communicate better with pet owners and pay closer attention to each pets needs within their trusted care.
Although with my personal experience, I do not recommend boarding your pet at All Pet care. Read Less