I was looking for a vet for my two cats and so I found this place. In moving into my new apartment, my cats somehow got fleas and so I went to this vet to talk about options.They recommended that I us... Read More
I was looking for a vet for my two cats and so I found this place. In moving into my new apartment, my cats somehow got fleas and so I went to this vet to talk about options.They recommended that I use a very safe medication (that did not require an exam) for each of my cats in order to rid them of fleas. The staff was friendly and helpful and so I thanked them and went home.That weekend, I had my apartment bombed and I gave both of my cats the medication.One of my cats had a horrible reaction to the medication and actually ended up dying, which really hurt me. In an effort to not let his death be in vain, I wanted to let the vets know what happened....but let me first say that... I do not blame this hospital AT ALL because I was the person who administered the medication.My intention in going to the vet was:(1) to schedule an health exam for my other cat, just to be sure that he was healthy and (2) to let them know what happened so (a) if they have to keep statistics on the reactions of pets to certain drugs, they can note the reaction and (b) to let them know to encourage other pet owners to have their animals have exams before adminstering medications. I am unsure if I could've saved my cat if I had had an exam, but it could've been a help. When I arrived, the receptionist was friendly (I believe her name was Anne) and so we started talking. I then went on to explain the reason for my visit. I started to explain the reaction that my cat had to the medication and that I wanted to schedule a visit for my other cat. Before I was able to finish explaining that I wanted to schedule a visit, she assumed that I was going to blame the hospital and immediately became defensive, argumentative, and raised her voice. She started talking over me and blamed me for killing my cat (which was not very tactful), stating that I must've exposed him to the fumigation fumes because the medication would never have killed my cat and that it is not the fault of the hospital. I then explained to her that (1) my cat had never come in contact with the fumes...as they would've harmed us both and (2) I was not here to blame the hospital. If i felt that the hospital was neglient, I wouldn't then trust them enough to schedule a visit for my now, only cat. She appeared to not have heard what I was saying because she continued to tell me that they were not at fault and it must've been something I had done.I became emotional and explained to her that I did not come in to blame them at all. I explained that I already felt guilty and was grieving for my cat and felt attacked by her tone of voice, choice of words, and her behavior. Eventually, she calmed down and understood that I was not blaming the hospital and that my intention was to schedule a visit for my other cat. However, that experience with her was very jarring and made me realize that if something HAD been their fault, her attitude would be to attack the customer before listening to see if there is a possible solution that we could arrive at. I know that this is the day and age of everyone suing everyone and so I am sure that her behavior is just because she does not want her hospital to be sued for something that is not their fault. Which is totally understandable, I wouldn't want that for them either. However, customers want to feel as if they are being heard. If the receptionist had simply waited to hear what I was saying, there would've been no argument or uncomfortable feelings. Although I was planning to stay with this hospital, I decided against it because of the receptionist's behavior. They lost my business because I now doubted that if they did do something wrong, they would be willing to take responsibility and work collaboratively in order to find solutions. At the end of the day, I wouldn't recommed this hospital simply due to the intensity of how angry and rude the receptionist became towards me at a time when I was already feeling very sad. Read Less