Royal Oaks Veterinary Hospital

Literally the worst vet I have ever in my life been to. They are more worried about over charging for every product and service than the pets. It’s awful how they treat people. I highly recommend finding another vet for your pets!!!! Read Less

I recently brought in my dog. They were amazing. I unfortunately had to put my best friend down, but they made the decision so much easier. It was the hardest thing I ever had to do. About a week after they sent me a hand written card which had his nose and paw print along with a beautiful poem. I really would like to thank everyone at this clinic, you all are amazing at what you do. Read Less

First time to have my dog Bella treated at this facility, and was extremely impressed. All of the staff that we encountered were very courteous, professional, and compassionate. Visit lasted about an hour and a half. This was not due to them being slow or lackadaisical, but the fact that they were so thorough and attentive. Doctor Giangreco's exam was so detail oriented that he spent some time walking around outside with us so that he could observe her gait. Have 3 dogs, and Royal Oaks is definitely our new "Go To" spot for their care. Read Less

First time to have my dog Bella treated at this facility, and was extremely impressed. All of the staff that we encountered were very courteous, professional, and compassionate. Visit lasted about an hour and a half. This was not due to them being slow or lackadaisical, but the fact that they were so thorough and attentive. Doctor Giangreco's exam was so detail oriented that he spent some time walking around outside with us so that he could observe her gait. Have 3 dogs, and Royal Oaks is definitely our new "Go To" spot for their care. Read Less

Great qualified staff, very friendly, but there are other good vets in town, no complaints other than for some services, twice as high as a new vet our neighbors recommended. Good vet, just too expensive. Read Less

Well, I must say that I am a bit disappointed in Royal Oaks. I had been taking my Dog to Royal Oaks since last July, 2016 . My Dog had a Disc problem and Dr. G couldn't really find out totally what the problem was. We spent a large amount of money on my dog, of whom we love very much. To make a long story short, we had to put our beloved Paco down. When I called the Vet last week to tell them this, all they said was sorry. We had been going to Royal Oaks for about almost a year. It's just very heartbreaking that no one called to say anything. I will say Gabby, in the Front Office is very kind and sympathetic. There's also another Lady, I want to say her name is Brianna, I think , who is also kind. I guess some places care and some don't . Read Less

Royal Oak Veterinary Hospital is operated by a truly compassionate and caring  team of doctors and staff.  I received a condolence card for the loss my Luna. In my shock of Luna's diagnosis, they were so patient.  I received a card today with condolences, a lock of her hair and an imprint of her paw and nose.  It touched me that they would think to help preserve her memory with these so very thoughtful gifts.  Such a compassionate team. Read Less

Friendly staff. They care about the animals. Spent time educating on alternatives and ways to make sure our puppy stays healthy. Gives you an estimate of how much it will cost for tests prior to running them.Read Less

Great veterinarians!  Wonderful, small animal hospital with caring staff- and it is family run, not a corporate place.  Child friendly and happy to help you , even if you are from out of town and not a regular client. Thank you for all you do! Read Less

We would like to thank Dr. G and the entire staff of Royal Oaks Veterinary Hospital in Clermont, Florida for their kindness and compassion shown to us after we lost our dog, Toby, on 11/7/16. Dr. G was so thorough in diagnosing his sudden illness, and he was there for us everytime we called with concerns or questions. He was very knowledgeable and explained all our options, but Toby was very sick, so we made a final decision to let him go and not let him suffer anymore. We will always thank Dr. G and his staff for all their assistance during this hard time. Thank you all so much!!! Read Less

I no longer use the services at Royal Oaks Vet Hospital as they provided me with false information with regards to the promotional offer when I opened up my Care Credit account to pay for my dog's surgery. I was initially informed by Diana, who works at the front desk of Royal Oaks, that my promotional offer would be 0% interest if the loan was paid in full within 60 months. It turned out that the promotional offer was only good for 6 months, which meant that I had to pay a much higher amount each month to avoid interest, which was not in my budget to do so at the time and why I decided to use the 60-month interest free promotional offer with Care Credit in the first place. The difference in the promotional offer period was only disclosed to me when I received my first statement from Care Credit. As a result, I contacted Care Credit asking them to honor to 60-month interest free promotion which was told to me by Diana and which I duly noted on the receipt Diana gave me to sign. However, Care Credit refused to help me because they said the promotional offers are assigned by the vet hospital and not by Care Credit themselves, which meant that I had to deal directly with Dr. Dwyer to rectify this matter. In my conversation with Dr. Dwyer, she refused to honor the 60-month interest free promotional offer which was told to me by Diana, one of her staff members. Dr. Dwyer insisted that the issue was Care Credit's matter to resolve when Care Credit advised me numerous times that it was not and only the vet hospital can assign such offers. Dr. Dwyer then turned it around and acted like she was the victim in this case because of the money she has to provide to Care Credit for offering their financial services at her vet hospital as she has to pay Care Credit a flat amount for each account that is opened by one of her customers, as well as a certain amount for each promotion that is offered. Frankly, Dr. Dwyer's fiduciary responsibility to Care Credit for the financial services they provide to her clients has no relevance in the matter as that is the cost of her doing business which she must be responsible for absorbing. Dr. Dwyer failed to recognize that it was me, the customer, who was ultimately stuck with the bill and now needed to find a means to pay well over $3,000.00 in medical costs for my dog in 6 months or less to avoid having to pay astronomically high interest rates. I was very disappointed with the way Dr. Dwyer failed to take responsibility for a mistake which was made by one of her staff members and then she acted like the victim in the situation complaining about how much money she had to give out to Care Credit. She had complete apathy towards me as one of her customers as she was not willing to work on a compromise to ameliorate the situation by helping me to find another payment plan which would be reasonably feasible for me. To add insult to injury, I received a condescending letter from the office manager, Yahaira, which basically stated that they were absolved of any responsibility for what had happened despite the fact they it was one of Dr. Dwyer's staff members, Diana, who misinformed me of the length of time the promotion would be valid. Overall, the lack of concern to work with me on another payment plan whereby I could pay Dr. Dwyer directly, or something else which was more reasonable than having to pay the full balance within 6 months and not taking responsibility for misinformation which was given to me by one of her staff members showed how little Dr. Dwyer cares about her customers. It just seemed like Dr. Dwyer cared more about the money than trying to do the right thing for a mistake which her staff member created in the first place. Needless to say, I lost all trust and faith in them to care for my pets. Read Less

I no longer use the services at Royal Oaks Vet Hospital as they provided me with false information regarding a promotional offer when I opened up my Care Credit account to pay for my dog's surgery. I was initially informed by Diana, who works at the front desk, that my promotional offer would be 0% interest if the loan was paid in full within 60 months. It turned out that the promotional offer was only good for 6 months. As a result, I contacted Care Credit asking them to honor to 60-month interest free promotion. However, Care Credit refused to help me because they said the promotional offers are assigned by the vet hospital, which meant that I had to deal directly with Dr. Dwyer to rectify this matter. In my conversation with Dr. Dwyer, she refused to honor the 60-month interest free promotional offer. She acted like the victim in this case because of the money she has to provide to Care Credit for offering their financial services at her vet hospital. Read Less

Vet is OK. But will NEVER board here again. My dogs were totally shell shocked when they came home, and were only there for 3 night's. After we got them home they became sick, I sent them with a full bag of food, and they came home with about the same amount. Their dog bed and toy's had to be thrown away because they smelt like pee. So I can imagine they had to lay in it for all weekend..Read Less

Dr. Dwyer is excellent. Without her expertise, our boy, Cletus would not be here today. We trust her advise and judgment completely. All 7 of our babies go to Royal Oaks. The staff is wonderful as well!! Read Less

Dr Giangreco saved my dogs life, she was suffering from severe autoimmune anemia and needed an emergency blood transfusion. The entire staff truly cares and goes above and beyond! Dr Dwyer did Madison's follow up exams and she is also amazing! As a veterinary team I know I have the best care possible.. Read Less

Love this vet! I've grown up with cats my entire life and have moved at least 20 times around the country. Never have a found a vet that has been so attentive to the needs of my cat(s). Both the Drs and the vet techs here treat my cats like they were their own. They call to follow up when necessary, they fit me in when I have an emergency and love on my cats every time they see them. I couldn't ask for a better vet nor would I ever take my cats anywhere else. ever. Read Less

Ic sorry to say I am very disappointed in this business. I have two little dogs and for the past six years had them treated at this store.One thing bothers me about the way they handle their patients.Everyte we go there for a small issue we end up being talked into getting a list of shots and leave over $500 there.The last visit really did it.The vet did not even enter the room when an office help told me that my dog needs his yeay rabies shot which was not even due for another few daysyO told them I choose to go to the pet stores because they are 30% cheaper as I have two dogs.After leaving me in the room by myself for ten minutes, an assistant come and tells me the doctor will still look at my dogs ear but if he gets bitten they will call animal control. I was speechless as I have been a serious customer for both of my dogs for over six years,raving over $7000 with this office.This entire conversation felt to me like a timeshare presentation and obey trap.I left very disappointed with my feelings hurt.I thought they actually cared first and then asked for the money.I will never use them again.Absolutely love Dr Grier But the bet that was there for h today needs to learn how to deal with people.Shame on you. Read Less

My wife and I have been with Royal Oaks Vet Hospital since they first came to Clermont and we had our two dogs and a cat. All three have passed but we've got two new pups and they started immediately with Dr. Dwyer and the team. We have nothing buy high praise for Dr. Dwyer and her vet assistants. Glad they are here and look forward to many, many more years with them. Read Less

Royal Oaks Veterinary Clinic is the place to go for the highest quality of care for your pets. Dr. Dwyer and her team always give my cats the care and kindness they would give their own pets. My 14 year old cat, Belle, was on her deathbed, but Dr. Dwyer worked a miracle and has given Belle a second chance on life. Most would have assumed it was just Belle's time to go to heaven, but Dr. Dwyer never gave up on her. Thanks to Dr. Dwyer's gifted skills, determination, and intuition, years have been turned back on Belle's life. Dr. Dwyer and her team went above and beyond the call of duty, and because of that my Belle is laying here purring as I write this. Words cannot express the appreciation I have for everything they've done and for the care they provide for my cats. The staff understands our pets are much more than just animals, they are our family members, and they treat them accordingly. The office is immaculate and has a warm feeling. The entire staff are professional, friendly, and caring. It shows that they are animal lovers at heart, and that is reflected in the way their patients are treated. Take your pet to Royal Oaks with confidence that you are giving them the best care possible! Read Less

We have 5 beagles and one tabby cat and have been going to Dr. Dwyer since 1999. Recently our oldest beagle (13) fell ill. Due to timing, we rushed her down the street to another local vet, who did an ultrasound and immediately diagnosed her with small nodules on her spleen resulting in hemangiosarcoma, a terminal cancer with no cure. Devasated, we took her to Dr. Dwyer, who was very concerned with the original diagnosis and called in a professional radiologist to conduct a thorough ultrasound. Yes, it was a bit more expensive, but the original "doctor" did not catch the fact that our little girl had a softball size tumor on her spleen. The original doctor said that he would not perform surgery to remove the spleen unless we decided to go through with Chemo and that if we didn't go through with the Chemo that we should go home and make her comfortable as she only had about 2-6 months...he said: we'd be lucky to see 2 months. Dr. Dwyer felt very strongly that she perform the surgery to remove the spleen and the enormous tumor. Albeit, there would be risks. From our many years of working with Dr. Dwyer, we had full confidence in her skill and her commitment to do her very best. Our little girl hemmoraged severely, but by the grace of God guiding Dr. Dwyer in her knowledge of vet medicine, the bleeding stopped. The tumor was sent off to a lab to be biopsied. It came back as a "Hematoma" NON-CANCEROUS!!! Had we not proceeded with the surgery, our little girl would have bled to death from the tumor and nodules already bleeding internally. Due to Dr. Dwyer's incredible talent and quick thinking our little girl is with us today and we have many many more memories to create with her. Be Aware of those who are quick to give a diagnosis simply because of a dogs age and without proper tests. Dr. Dwyer is thorough and very detailed, because she cares and loves animals and has a true concern and devotion to her clients...both human and animal alike! You can be sure she won't ever give up and will always perform at the best of her ability, no matter if you are a new client or one who has been with her for years. A furbaby of one year of age to eighteen+ years of age are always treated with the same genuine and heartfelt compassion and care. Since the removal of the spleen and the tumor, our little girl is a different little girl. Her eyes sparkle and she is more loving than ever before. We can't thank Dr Dwyer and her complete staff enough for giving our little girl a brand new life. Read Less