I had an appointment for early May and i did not receive a call confirming the appointment. When I called in, they could not find any information for the surgery i scheduled 2 months prior. Now, mista... Read More
I had an appointment for early May and i did not receive a call confirming the appointment. When I called in, they could not find any information for the surgery i scheduled 2 months prior. Now, mistakes happen anywhere. The Issue lies in how I was spoken to by a staff member, i do not know the spelling of her name as she refused to provide me with it but is sounded like Sashi. horrible attitude, horrible customer service. She even said something along the lines of , i would be upset if i were you and not want to bring my dog here, when i complained about waitng 2 months for an appointment to be told the next appointment is in another 2 months, she then cut me off and basically said i already told you i cant help you okayyyyyy bye and hung up on me! she did not try to help me get a sooner appointment, she was not nice about the situation, she gave me the vibe of like, oh well too bad, see ya. i could not believe how rude and unprofessional she was, she must be mean to the animals. she's that lady that would! i spoke to a friend of mine who is the one that referred me to this place, and when i told her i had an issue over the phone with a rude employee, she knew exactly who i was talking about and mentioned she has been rude to her as well, and always has a funky attitude in person as well almost like shes bitter and trying to argue... i think the vet will lose prospective patients if Sashi or however you spell her name is providing the customer service, showing face for this company or even answering the phones. She should be bathing the dogs somewhere in the back where people cant see her or have to deal with her. I am not giving up on this place because ive heard the Doctor herself is good, but i will let the doctor know about this lady and i will steer clear when i go there, i might take her a sundae, maybe a lick of ice cream will bring some sweetness to her bitterself. Read Less