I have Read the other reviews and I have to say I do agree that in the past the customer service has been terrible and the front desk staff has been extremely rude. The last two times I was there though everybody was really nice it was a refreshing surprise. I asked what happened to the other staff and apparently they have been moved. Hopefully it’s a town in the right direction. We love Dr. George and Dr. Hawkins those are the only two doctors that we see they are caring attentive and I have the health plan for my dog so we always walk out of there not spending too much. I would say give Banfield Turtle Creek another try. B your appointment with Dr. Hawkins and you won’t be disappointed things are looking up at Banfield at Turtlecreek. Read Less

I understand why this Banfield location has such bad reviews I would never recommend anyone going there I called and spoke with someone on a Thursday that gave me inaccurate information and then when I came to the Banfield no one was willing to help me the customer service there is outrageously bad and I will never walk foot in that Banfield again. The people are not only rude but incompetent as well. Read Less

I started the wellness plan for 2 of my dogs. Last 4 times I had an appointment for shots I came in to bring my dogs in and they said I never had an appointment to begin with. Staff at the front desk were very rude each time and unprofessional. I spend a lot of money at Petsmart and will be taking them somewhere else. I know sometimes people may be busy or make mistakes with scheduling but times is ridiculous.I hope this post this helps others. I hate to complain and make a bad review but don't want this to happen to others. Read Less

Sorry for the graphic photos but I want people to know and see how bad these people are here. I wish I was able to put less than 1 star because they don't even deserve 1. Photo 1: when we picked him up after surgeryPhoto 2: after the stitches ripped off at the top, before the staples. Notice how everything other than the hole looks pretty good and like it's healing. And then look at the third photo. How the doctor sent my dog home. Photo 3: how the doctor sent my dog home after the stitches came off a second time.My parents and I have been taking my now 10 year old dog to Banfield pretty much since we got him and we've had pretty good experiences there up until recently. Kody (my dachshund) recently had an anal gland abscess so I called different locations to see who could take him the soonest to fix it and the one that had that was able to was this location but we had to drop him off at 7:30am which was fine with us. My mom dropped him off and we were expecting the doctor to just clean it out and let us know when we can pick him up because he had the same issue a few years back and that's what happened, but not this time. This time, the doctor called my mom and told her that it was a really bad case and they had to do surgery. This was surprising to us because from what we saw, the previous case was worse than this one. When they were done with the surgery, which took 3 hours, we were told we could pick him up. When my mom and I saw my dog, we couldn't help but cry. He had a drain put in from the top of his butt to the bottom with stitches underneath. We were not prepared for that whatsoever. The doctor also mentioned that Kody might have gangrene and it looks really bad and his skin might die so you can imagine how worried and confused we were. We spent about $300 including medicine and that's because we had the insurance. A week later we had to go for a follow up, they took out the drain and left the stitches and said they didn't know how well it will heal, if at all... so reassuring! Also, one of the dog groomers saw Kody and saw his butt and asked what happened to him and after I explained, she looked at me extremely confused and proceeded to tell me that she has been a groomer for a long time and has never seen them put a drain in for this situation... even more reassuring, right? A couple days later, a part of the stitches at the top came off and Kody had a little hole that you could clearly see through so I called banfield to see if they could take him and they were too busy so I wound up taking him to another banfield location and the doctor there put staples in. So at this point Kody has two staples at the top of his butt and stitches underneath. A few days after that, Kody's stitches ripped off so I had to bring him back but this time I brought him to the original location. Even though the stitches came off again, it looked as if just the top layer of skin had come off, there was no hole when I brought him in. We saw the same doctor from before (not the one who did the surgery) and a tech came out to tell me that they have to put staples in again, so I was obviously upset because my poor dog has had a surgery, stitches, staples, and now I find out he needs more staples. Finally, the doctor brings me back in the room and she tells me that she doesn't want to put the staples in anymore after really looking at this situation. The doctor sends me home with a massive hole in my dogs butt. I called my mom hysterical because my dog looked worse than he did when I brought him in and she called an animal hospital in boca for me to bring him there. I go to the animal hospital and the doctor there tells me that the original doctor should have NEVER done the surgery as what he did goes 100% AGAINST what they do for an anal gland abscess. The doctor proceeds to show me how deep the hole is in my dogs butt and shows me that Kody's skin isn't even attaching to the tissue because of the drain that was there before AND Kody might need a SECOND SURGERY to try to fix what had been done. So after spending an extra $300 at the animal hospital, we finally got the correct medicine and treatment and Kody is finally okay and can walk around and be a normal dog without having a cone around his neck and doctors poking and stapling his butt. DO NOT trust these people with your pets! Read Less

I take my pets to this Hospital, they are conveniently located inside a Pet Smart store, the personnel has treat me and my cats well, if I need to cancel an appointment they are understanding, but most importantly they have taken good care of my pets. Thank you! Read Less

I took my dog here through out his entire life to every single wellness checkup. I did everything right. So I was shocked to find out from an emergency vet somewhere else that my dog had a huge tumor growing in his stomach that the vet should have detected since it was so big. No vet at Banfield ever detected it and my dog died in pain on the exam table at an emergency vet hospital. Don't go here. The vets don't know what they are doing and I am still paying for my wellness plan of a dog that has died because it's more expensive to cancel it then it is to finish the payments. Read Less

The doctors are okay but the staff up front needsto work on customer service. Every time I call or bring my dog, they are always very rude. I only go to this location as it is extremely convenient for me. If they can treat the person that pays the bills this poorly.....god only knows how they treat my dog behind closed doors. My dog will not be returning to this location. Read Less

This Banfield is only concerned with making money. My dog needed a refill for his heartworm prevention which I buy from 1800 petmeds. The first time I tried to get my order, they said that the doctor who saw my dog before is no longer there, and he has to make an appointment to see a new doctor before they will fill the prescription. I understood even though it is inconvenient and expensive to go there. In May of this year I tried refill his prescription. They would not do it because he had to come in for a heartworm test. So I had to pay the $60 exam fee plus the test again.. Today I tried to reorder and they said they couldn't do it because the doctor he saw in May no longer works, as he was a temporary doctor, there and "no other doctor there has seen him before". My dog would have to come in again for another $60 visit and how every much for the heartworm test, just to get his meds! Now, I know this is bull because the same doctor he had seen my dog the first time I tried to order, Dr. George, is still there and could have easily refilled the prescription. My issue with this is, why did you make the appointment with a temporary doctor when you know the only reason I am bringing him in is to order medication. This means they set up this appointment, knowing the doctor would leave, and I would have to come back to see a new doctor next time I want to refill his medication. It is completely unnecessary to waste my money and time to come in for a second exam this year, just to refill medication my dog has been on for over six years! I will never bring my dog here again. There are numerous veterinary offices that provide better service for half the price. Besides this, I've had to wait 30 mins to over an hour each time I came. The staff always seems confused  and flustered, and they just do not care about the animals.These people really need to get it together... Read Less

I would just like to say that my husband, as I type this, is currently waiting on hold to pay off our last payment on our sheisty, horrific wellness plan.I joined because I hoped to save a little bit of money when it came time to spay my two kittens. When their procedure was finished I paid over $200 out of pocket for "blood work" while the wellness plan picked up the rest of the tab. Imagine my chagrin when my best friend paid $25 per cat at the humane society for spaying and neutering their three kittens.At the end of my contract I called customer service to cancel both cats wellness plan. Unfortunately, and might I add conveniently, only one cat's plan was cancelled. 11 months later, when I finally called again to cancel the second plan, I was told that since it is a yearly contract I would have to pay my final month before they could cancel my account.Let me repeat. I paid 11 MONTHS more than I wanted to pay. So, in my desire to be done with them I paid the account balance over the phone.Two months later I received a bill stating I had a balance remaining and needed to pay $20.95. When my husband called to remind them that I had paid previously, they not only told him we owe $41.90 but that we had to call a different number to cancel the account.I'm done. I hope your awful company goes bankrupt. You are taking advantage of people and using awful business practices to cheat people out of their hard earned money.I have nothing against the wonderful veterinarians that have taken care of my kitties, I sincerely hope they are able to find better jobs at more reputable hospitals once this horrible company goes out of business. Read Less

I am using this just since April when I adopted a puppy.  So far after 4 visits I am not really satisfied.  The facilities are clean and appealing and all them are gentle in the attention.  But to the real matter as medical attention, I feel is not there 100%The 1st doctor, when asking general questions, asked how much my french bulldog (by then 4 months) was eating (dont remember how much) but he said we can go up to 1 1/2 for the day and we can even give him AS MUCH AS HE WANTS.  Sounded odd to me but I was happy that I didnt have to deny food to that sweet face my puppy does.Then 2nd visit, different doctor, was more interested in questioning and since my puppy was doing some stall with traces of blood they did a different test and found giardia.  We got medication follow the process, when came back for follow up and did another test (this time more expensive since MUST be done in the lab not in house)  they said "No traces of the giardia neither of any eggs"  but the in house test found some "residual of bacteria"  (dont remember the terminology though), so they reccomend half of the medication.  When I went to pick up the medicine I calculated if I paid the 1st medicine 45 this time would be $20.  To my surprise they charged me $42 again and the excuse they said was not exactly half of dose but was "reinforced" and not half of time (1 week instead of 2) but 10 days.  If my dog didnt have the bacteria not any eggs, I dont get it why have to reinforce the medication to the point of paying the same ????Anyway I went back after memorial day since my dog had some stomach problems and loose butt all what they wanted to do is some more tests but didnt ask if he ate too much not even prescribe any ointment for his but since was very irritated with even a laceration since he had been rubbing his but against the floor.I am going back today for the drop off service to see what they come after monitoring him,  My puppy is doing good with the pup no diahrrea but he is leaking some fluids and sometimes with some poop,  The 2nd doctor supposedly said his anal glands are ok.  We'll see.  I am already considering to break up the contract and also asked friends for some old fashion veterinary and will come back with the second opinion I dont mind to spend the money and get an independent professional input. Read Less

Unethical business in my opinion.  They sold us medicine our dog didn't need.  He was being transferred to a facility so that he could get overnight care.  The new vet didn't need the medicine (we were told they did by Banfield). When we finally got our baby home we realized we were still stuck with this overpriced medicine.  They would not take it back.  I'm not sure why they would sell us medicine when our dog was being transferred to a real 24-7 animal hospital.  But it seems like a scam to me.  Will never use them again. Read Less

We always have a great experience here. We love the puppy plan and it has saved us a lot of money. Dr Allison was the best when dealing with a problem caused by the grooming dept next door! Thank you so much Banfield! Read Less

This was my first time visiting the Coral Springs location, I had been going to the Boca Raton location which I haven't had any problems until they called me to say the doctor was leaving early and I could only drop my dog off for the day to be seen for his ear infection..if not I'd have to reschedule which they didn't have available anytime soon. So I decided to call a different location to see my dog because I felt bad for the poor guy and didn't want to make him wait any longer ! So I scheduled at the Coral Springs location, and I was excited because the reviews appeared better than my original location! Boy was I disappointed! First of all, the banfield hospital is in the back and there was horrible construction going on right next to the check in desk where they were ripping the floor up with a giant drill and it was ridiculously loud and obnoxious! My dog is terrified of fireworks and thunder, and I was surprised how well he took this sound because I couldn't take it myself !!! Anyways, 15 minutes after my scheduled time they call me back..of course to the room directly next door to the loud ear piercing construction the doctor was Dr. Allison and she was not very nice from the start. Very assertive and insulting. To start my dog was rather jumpy due to the loud construction, and he was overwhelmed. She goes to take his temperature and my dog just isn't having it. He doesn't like things touching his butt, let alone a thermometer being inserted. He wiggles his way free and avoids the temperature reading, and dr. Allison has the audacity to tell me my dog needs obedience lessons and has to be better trained. Wow was I insulted!!!! My dog is very well trained thank you very much and he has never had a problem. I don't think anyone really enjoys a thermometer in the behind..I tried to explain the noise was bothering him , I could tell, and she continued to tell me he needs to be better trained and learn his commands. Okay. From then on I found everything she said insulting, every time she responded to a question or statement it's like she was insulting my dog. I will never go back to this location, I am actually looking to get an entire new vet all together. They up charge you and always find a way to get 100$ or more out of you every single visit !!! These doctors do not care about your dog!!! They all look like they hate their job and I do not trust them one bit!!!!!!!!!! Read Less

Hi,  I want to say my Chelsea was brought in about 3 yrs ago. I am still tormented with dr. gregs diagnosis.  He is kind and loving, and i really felt he cared about me and Chealsea.  However something was happening to my 11 yr. old maltese   terrible skin allergies,  and odd behavior.  at night she was lunging on me and biting in rappid succession This was always after calling her in from barking.  .  she seemed disoriented.  This went on for r mths.  i read dr. greggs diagnosis and it is tormentiing me.  he wrote dominent agression due to me spoilng her her.  behavior therapist needed.I have tried everything to get over this trauma and cant .    he would never even look at the fact that it could have been medical. Read Less

I've been going to this location for about 3 years, Dr. Cilmau was my dogs vet and I adore him, best doctor ever. But yesterday I look my 65lb English Bulldog to their facility to treat a ear infection and conjunctivitis. The Doctor that saw my dog is Dr. Svndor, she's probably the worst person I've dealt with. First she didn't want to talk to me to explain what was wrong with my dog, not once did she come out to talk to me about what was going on with my dogs health. That has never happened before. Dr. Cilmau always took the time to come to his clients and explain the exams that were being done and how to treat it. She gave me some ear drops and eye drops. Mind you, my dog is 65, in pain and discomfort. He will not let me go near his ear. She didn't prescribe no antibiotics or anti inflammatory. I have no idea how I'm going to treat this infection with ear drops alone when I can't even get him to lay still and let me touch his ear. This Dr. Svndor is a horrible Vet, I'm going back to Dr. Cilmau wherever he is! Never going back there again! Read Less

I took my dog there 06 times (same issue), they couldn't find what cause her ear infection. I had to paid for a lot extra exams (of course). I think they just want your money and the doctors aren't good doctors :( I was so tired of spend a lot money with this place, so, I decided to do a search online to find out answers for my dog ear's infection and finally I found some good reviews about a cream. Decided to give it a try and purchased this cream by Amazon. It's been 03 months and my dog never had any problems anymore. I'm so disappointed with these doctors. Don't waste your money there.Read Less

Dr. Greg is the man!! He is very knowledgable and loving to my dog, anna belle! The staff is wonderful and the standard of care is high! Only downfall is wait time, but I will wait to see this doctor by all means! Read Less

I have taken my dog to this location of Banfield once and few times to other locations across the country. There is something I always know going in, and that is I will be in for at least $100 at the minium. And then they will try to sell you on the idea of spending hundreds. However they did work with my when I said I just wanted to do some and not all. (basically just buying meds, with no medical procedure) And my dog is just fine now. It kinda feels like a bait and switch with Banfield. With being located in a Petsmart with over priced goods you can know that the healthcare is going to be overpriced as well. And that has been my experience with Banfield. With that said they give good care for your pet and if I am in a big pinch I would go there. But I find a mom and pop place(hole in the wall) I get better treatment/healthcare for the dollar. Read Less