Hi!! Here's my experience at Cypress Wood VCA.I had adopted a 2nd puppy, for my puppy to have a friend, from the humane society a few days before my visit and when you adopt there, they give you a $25... Read More
Hi!! Here's my experience at Cypress Wood VCA.I had adopted a 2nd puppy, for my puppy to have a friend, from the humane society a few days before my visit and when you adopt there, they give you a $250 coverage on your pet for the first exam.When I first went in, the girl at front desk was friendly and easy to talk. When I FINALLY as brought back into an exam room, (45 minutes after my scheduled appointment time, even though they were empty there) I had a technician come in named Ashley who seemed that she would rather be doing ANYTHING else then be there helping me and asked me why my dog was there. So I told her. When she walked out, the door was open on one side of the exam room and I was able to hear a 2-3 woman talking negatively about a different client in a room which was very uncomfortable and very nonprofessional in my opinion! A while later, a blonde doctor came in, quickly checked out my new baby and said she would be right back. 10 minutes later a technician came in for me to sign some bogus $896.43 plan for my dog...I learned then that the $250 only covered his rabies shot and the office exam. Before I know it they are trying to push insurance for my dog on me which I clearly stated I did not want! Then a second person, Abby, came in and attempted AGAIN to push this insurance plan on me!! When I initially called, I was quoted about $280 for the vaccines he needed. Where did almost $900 come from!! I told them that I thought that was ridiculous and not what I was told. So they did shots and a fecal check. I was told I would receive a call by the next day with the results..... More then 2 weeks later I FINALLY got a phone call back from a male doctor ( I was unable to catch his name) I personally think the only reason I got a call back was because I called 4-5 times and left messages requesting the results. The receptionist told me she couldn't give them to me. I believe if I didn't call so much I probably wouldn't have gotten the results at all! My dog was positive for worms and needed medication which he should have been able to start at least a week earlier then he did!I personally would NOT recommend this veterinary practice to anyone or take either of my puppy's there again. They lied about the prices, were unfriendly once they got me and my dog into a room and kept trying get me to sign up to a plan I CLEARLY did not want! I have to say... I have had some recent bad experiences with veterinary clinics, but this one took the cake. If you care about your furry friends... Go somewhere else! If you know of a good vet in the area.. Please let me know!! Thank you so much. Read Less