I have been going to this vet for 30 years with my different dogs. I take my 12 yr old mixed breed Lily here every 4-6 weeks for bath, nail trim etc..She had never had her teeth cleaned and Dr Steele ... Read More
I have been going to this vet for 30 years with my different dogs. I take my 12 yr old mixed breed Lily here every 4-6 weeks for bath, nail trim etc..She had never had her teeth cleaned and Dr Steele recommended I get that done. I agreed. I left her for day and when I picked her up at 4 PM, Dr Steele told me to pay my bill and then see him in exam room so he could give me antibiotics for her. I paid the 334.00 bill with my AMEX and had Lily on a leash. We walked into exam room and started to talk to Dr Steele. I was holding my dog's leash, she was 90% in the room with her head in doorway looking around.Out of nowhere a wild cat jumped on her head and proceeded to try to scratch her eyes out. My mellow, sweet dog just stood there. I hadn't quite figured out what was happening yet. I started to pull her leash into room to dislodge cat, but the cat stayed on her. She was bleeding from around her eyes and mouth. A vet tech managed to get cat off her( I understand she was hurt also).The vet cleaned Lily up. She seemed to be in shock.He said the cat had tried to scratch her eyes out. She had small puncture wounds around eyes and mouth.When I asked Dr Steele what the heck had just happened? His answer was(very non nonchalantly) Oh, that was a "outdoor cat" we are trying to train to be a "indoor) cat. I asked why the hell would you be so irresponsible and negligent to have a "wild" cat loose in here? He said the cat doesn't like dogs, was probably harassed by dogs living outside. He corrected me and said it wasn't a wild cat, but a outdoor cat.I'm not sure what the distinction is, just that it was really stupid. I said what if I had my 2 yr old grandson with me and the cat doesn't like kids either. Told him, if he wanted to train cat to be indoor cat he should have taken it to his house, not let it run around office. I told him I wanted my AMEX credited back to me. He said I would have to talk to Dr Harris, who is the owner. I asked to have him call me to discuss situation. That was a on a Wed 8/18/15. Dr Harris was to come in next day. After all the yrs going there, he didn't have the courtesy to call me. I went in Monday and picked up my records. I put a dispute into my AMEX for the $334.00,it's pending. I have also filed a complaint with the Dept of Business Regulation in Tallahassee. Read Less