PET OWNERS, BE AWARE! Do not use this vet clinic/hospital! I had been taken my dogs here for YEARS, and on 7/20/2019, my pit/boxer 2 y/o was given Carprofen Chewable tablets for an inflamed joint. Fir... Read More
PET OWNERS, BE AWARE! Do not use this vet clinic/hospital! I had been taken my dogs here for YEARS, and on 7/20/2019, my pit/boxer 2 y/o was given Carprofen Chewable tablets for an inflamed joint. First dose given the following day (the 21st) as it had to be given with food. 5 days later, my dog had an epileptic seizure! I looked online and learned that one of the side effects of this medicine was seizures so we stopped giving him the medication. A week later, we took him back to the clinic for follow up and was seen by the same doctor who prescribed the medication, Dr. Jamie Nenezian, DVM. My husband told the doctor about the seizures and about the medicine's side effect that his wife (me) had found online. The doctor told my husband that there was no such side effect and that when "your wife gets her DVM she can say what medication works or not." She was rude and told my husband that she gave that medicine to her own dogs and they never had a problem. Well, any medicine, for human or animal, does not work the same on every other human or animal, and this is a fact! My husband came home and said that we would never again go to that clinic.
However, and this is the horror of this place, last night my pup had another, really bad seizure. It took me for ever to be able to get him in the car to take him to their Emergency Clinic. First things first, I had to pay $500, but the transaction was cancelled. Needless to say, I was a nervous wreck, crying and worried sick about my dog. One of the ladies came from the back and asked me to sit down that they needed to check something. A couple of minutes later, she comes out with a very bad attitude and told me that we had received a certified letter from Dr. Parrot stating that WE HAD BEEN FIRED FROM THE CLINIC AND THEY WOULD NO LONGER SEE NONE OF OUR PETS! They accused my husband of being "combatant" (her words), and that the medicine that my dog was given did not cause any seizures, and was actually going to show me this website on her phone that talked about the medication, which by the way she said had been Gabapentin, when it was Carprofen. At that moment I was in such a state of shock that no words came out of me except, "WHAT?". She just said, you will have to leave. "We can give you directions for another vet hospital, if you want." That's what she said. I was speechless! My dog is still in bad shape. Will be taking him to another vet, of course. But it is possible that their negligence in denying him treatment could result in permanent damage to my dog.
PLEASE, PLEASE, PLEASE, DON'T GO TO ST. CHARLES VETERINARY CLINIC OR EMERGENCY CENTER! They DO NOT care about your pet or their parents! A human being cannot be denied emergency care in any hospital, regardless! And here I was, at an emergency clinic, and they denied my dog the treatment that he needed! They only care about the bottom line, how much money they can get! This used to be a good clinic but they now have more money and moved to a new location and it has gone downhill in service and care. For your pets' sake, please look for other clinic before going here. Read Less