St Charles Veterinary Hospital

Dr Jamie Nenezian is the worst vet I’ve ever met in my life. I own a 501c3 nonprofit animal rescue and sanctuary in Plant City, Fl and have dealt with many different vets for domestic and exotic animals. She takes the cake for worst and most unethical. Report her to the Fl Dept. of Business and Professional Regulation. I only went to an “emergency” facility because it was a weekend and my regular vet didn’t have an opening. It wasn’t because my animal had any observable physical injuries or was in an acute condition. With the animal rescue and sanctuary that I own, I do almost all the vet care myself…so I went to the vet to get antibiotics since my vet couldn’t see me until later the following week. We brought him to Dr N less than 24 hours after we noticed sickness. Just like we do with every other sick animal. She took him back and after 10 minutes told me he needed to be euthanized! I was shocked! How can you make that determination so quickly without blood work, cultures, x-rays or literally ANY diagnostic test other than your “gut feeling?” She gave me two options from there. Spend thousands by leaving him at her facility (but he will probably die because, according to her, his situation was so dire that she just recommended euthanasia). The other option was euthanize him and she could do a necropsy to figure out what was wrong with him. There was no third option and she literally told me that it would be unethical for me to take him home and “she wouldn’t be able to sleep tonight.” Again, I’m shocked….did this vet just tell me to euthanize an animal after doing ZERO diagnostic tests (other than vitals/weight) and then follow up by telling me I’m unethical if I don’t comply? I’ll pause there to add backstory on another patient that was in front of me when I arrived. Lady comes in with a cat. Cat goes back…Dr N comes out minutes later to tell lady that cat needs to be euthanized and it would be unethical not to. Okay, cool…not my cat, not my problem. Maybe the cat needed to be euthanized? Back to my story…my animal definitely did not need to be euthanized. You don’t put an animal down at the first sign of sickness. If we did, why even have veterinary medicine at all? So, after only having been at the vet’s office for 30 minutes at this point and hearing Dr N push two people to euthanize, I was speechless. Once Dr N left the room, I looked up her reviews to see if I’m just crazy or if this is a regular thing…well it’s her thing!! She uses euthanasia as a primary solution instead of a last resort. Look through the other reviews and you’ll notice the pattern. She tells people that “ethically,” you need to either spend thousands at the facility that she owns (so she obviously has a vested interest in bringing in profits), and if you don’t want to you need to at least spend hundreds on euthanasia, necropsy, and cremation. Then, she tops it all off with emotional manipulation…she literally tells you that you’re unethical if you don’t comply! Dr N called me unethical for telling her I wouldn’t euthanize my animal and I was leaving. She then threatened to call the FWC on me for animal abuse! Wow, the irony. This woman resorted to threats to get me to comply with her “orders.” I’m a former Marine officer, so good luck trying to intimidate me with “orders.” Wrapping up…I took my little cockatiel, Peanut, to an awesome vet on Monday and she DID NOT recommend euthanasia!! Can you believe that she actually thought it best to try to save the animal?? What?! Crazy. She sent me home with antibiotics and a food supplement. Will Peanut live? I don’t know, but I’m sure as heck going to give him his best shot! I can’t say the same for the cat though…unfortunately, the cat was euthanized (I heard the owner agree to it—reluctantly and in tears of course). I’m happy to be called unethical by Dr N for not being emotionally manipulated into euthanasia…because Peanut still has a chance at life! Read Less

Dr Jamie Nenezian is the worst vet I’ve ever met in my life. I own a 501c3 nonprofit animal rescue and sanctuary in Plant City, Fl and have dealt with many different vets for domestic and exotic animals. She takes the cake for worst and most unethical. Report her to the Fl Dept. of Business and Professional Regulation. I only went to her faculty because it was a weekend and my regular vet didn’t have an opening. It wasn’t because my animal had any observable physical injuries. He was just sick so I wanted him to be seen. We noticed signs of lethargy and brought him to Dr N less than 24 hours after we noticed sickness. Just like we do with every other sick animal. She took him back and after maybe 10 minutes came in and told me he needed to be euthanized!! I was shocked! How can you make that determination so quickly without blood work, cultures, x-rays or literally ANY diagnostic test other than your “gut feeling?” I still haven’t figured that one out. She gave me two options from there. Spend thousands by leaving him at her facility for no less than three days, but he will probably not live because, according to her, his situation was so dire that she just recommended euthanasia. The other option was euthanize him and she can do a necropsy to figure out what was wrong with him. There was no third option and she literally told me that it would be unethical for me to take him home and “she wouldn’t be able to sleep tonight.” Again, I’m shocked….did this vet just tell me to euthanize an animal after doing ZERO diagnostic tests and then she followed up by telling me I’m unethical if I don’t euthanize him? I’ll pause there to add some backstory on another patient that was right in front of me when I arrived. Lady comes in with a cat. Dr N takes cat back and comes out minutes later to tell lady that cat needs to be euthanized and it would be unethical not to. So here I am, just arrived to hear Dr N tell a lady to put down her cat after just a couple minutes of looking at it….and then told the lady it would be unethical if she didn’t do it. Okay, cool…not my cat, not my problem. Maybe the cat needed to be euthanized. Now back to my story…my animal definitely did not need to be euthanized right then. You don’t put an animal down at the first sign of sickness. If we did, why even have veterinary medicine at all? So…after only having been at the vet’s office for 30 minutes at this point and hearing Dr N push two people to euthanize, I was speechless (which is rare for me, trust me). Once Dr N left the room, I thought I’d look up her reviews to see if I’m just crazy or if this is a regular thing…well it’s her thing!! She uses euthanasia as a primary solution instead of a last resort. Look through the other reviews and you’ll notice the pattern. She tells people that “ethically,” you need to either spend thousands at the facility that she owns (so she obviously has a vested interest in bringing in profits), and if you don’t want to, you need to at least spend hundreds on euthanasia, necropsy, and cremation. Then, she tops it all off with emotional manipulation…she literally tells you that you’re unethical if you don’t do what she says! Dr N called me unethical for telling her I wouldn’t euthanize my animal and that she’s literally the worst vet I’ve ever met. What did she do? She called the FWC on me for animal abuse! Wow. Don’t worry, we passed that inspection with flying colors. We also passed our USDA inspection with flying colors, but nice try Dr N. Wrapping up…I took my little Peanut cockatiel to an awesome vet on Monday and she DID NOT recommend euthanasia!! Can you believe that she actually thought it best to try to save the animal?? What?! Crazy. She sent me home with antibiotics and a food supplement. Will Peanut live? I don’t know, but I’m sure as heck going to give him his best shot! I can’t say the same for the cat though…unfortunately, the cat was euthanized by Dr N. I’m happy to be called unethical by Dr N for not being emotionally manipulated into euthanasia…because Peanut still has a chance at life! Read Less

My rabbit suddenly got very sick and they were the only emergency vet open at 3 am available to take in exotic pets. Despite having to pay $165 before anything was even done, the take in process was very easy and the woman working the front desk was extremely sweet but that was our last positive moment there. I brought my rabbit in because of suspected GI stasis/obstruction that had taken a very quick turn for the worse. My rabbit had only gone through triage to get his vitals taken and be stabilized - he was NOT examined - but the vet was determined he had suffered a spinal injury (which was extremely unlikely) since he wouldn't move his legs, so they immediately recommended euthanasia. I pushed for X-rays and bloodwork and instead they gave me an ultimatum of $2k+ in additional diagnostics, not including treatment, or euthanasia for $95 + $230 for a PAPER coffin or communal cremation + an urn with maybe some of my rabbits remains. Ultimately I decided to take my rabbit back home so he could be surrounded by those who loved him. When I told them that I decided to take my rabbit home, the same rabbit I had given to them cradled in blankets was returned to us being supported with just one arm leaving his entire lower half hanging - not the way you would carry an animal with an alleged spinal injury right? Before releasing him, they did administer some pain medication and hydration injections, 3 hours after arriving, which I was extremely grateful for but that means they left him in pain and severely dehydrated in an incubator for THREE HOURS. However, they also gave us Critical Care to feed him every few hours - although I appreciated the gesture, if he did have GI blockage giving him more food would only aggravate the situation but since they refused to perform just an x-ray we didn't know for sure. I took my rabbit home and I will admit he was in a very weakened state but he was stable and even moving his legs again, clearly his spine was fine. He unfortunately passed away after we attempted to feed him. Aside from getting tunnel vision with their approach to my rabbits care, since there are countless TREATABLE conditions that could've caused this, they were extremely curt and unempathetic. The whole time it felt like they were criticizing us as caregivers and discouraging us from going through diagnostics by throwing around large numbers and were pushing for euthanasia - it just felt like they wanted to take our money. Before leaving they made us sign a "Refusal of Advice" form which made us feel even more guilty (every parent of a sick pet already feels guilty) and was grossly reductive. We wanted treatment but they were inflexible!! It was either $2k+ or nothing. I'm not sure that my rabbit could have been saved but this vet didn't even try. Read Less

Drove 45 minutes to St Charles Veterinary to the emergency room for my cat. They said the visit would cost $130 but at arrival they charged us $500 for testing (x-ray, emergency stabilization, etc) They wouldn’t do anything with the cat until we gave them the money, and after assuring them that we would pay (using PayPal) they immediately began treating him. It was a gut wrenching feeling, and I didn’t trust they were going to help him. They put me in a examination room for an hour, and I was not able to leave the room, literally. I asked if I could leave because I share the responsibility of the cat, and the Doctor said no, and I would have to speak to my sister/mother on speaker over cellphone to make decisions for his care. After reviewing his X-ray they still couldn’t tell me exactly what was wrong, but wouldn’t send a blood test until we paid $3,200. Not being able to afford it, they pressed us to put the cat down. We still would have to pay $200 and then bring the cat home dead.. because cremation was too expensive. Horrific experience. We were not leaving our cat with them. They gave us one single dose of Lasik after leaving for an extra $20. It was all about money, and the pressure coming from these doctors and nurses was telling. They don’t care if your pet is dying, because they will take advantage of your vulnerability during a difficult time. They have no problem pressing you into a corner to put your pet down. Don’t bring your animals here, ever. This place needs to be investigated for how they take advantage of people. They will not help your pet unless you pay lots of money and do very little to help the pet. Please reconsider taking your pet here and go somewhere else. Read Less

This used to be a great practice. Once Dr. Parrot retired the place went woke. How dare a pet owner question anything about their pet's care? They will separate you from the practice if they perceive you might question or complain or question why it is necessary to be put in the poor position of waiting outside in a car with a sick pet, in Florida heat for over 4 hours! These woke Lillith women have a high opinion of themselves, however they are not adept at diagnosing simple ailments. They love to reccomend euthanasia if you are unable to pay their ego centric prices. I highly recommend that if you love your pets steer clear from this so called practice. Once in awhile, a miracle occurs & you can catch them in a good mood, & your pet gets lucky that visit. This practice has the worst reviews; with reason. Covid19 restrictions accelerated their bad behaviour & fueled their power trip.Interestingly, they say it is so soul crushing for the entire staff when they receive bad reviews. 😆 Proof their true concern is not for your pets, but their tender egos. DO NOT GO THERE IF YOU LOVE YOUR PETS. Read Less

Our cat was not feeling well and they where able to see her same day at the 24hr hospital. They were very attentive and took a great history. Every time they called to update me on her status everyone was very professional and super nice. Read Less

I had brought my cat here 2 years ago and was told she most likely had cancer and the price started at $3000, I could not afford that so the next day when my vet was open I brought her there - she needed her teeth removed and she has been great ever since- only $800. I had another emergency with my other cat and brought him here at 830pm- I am just now getting an estimate at 1145pm- my cats eye is bleeding and bulging from his head and just now is anything being done! I wanted him to have pain medication but nothing yet. They only want to prioritize your animal if you can overpay and complete all sorts of unnecessary testing and extra fees- they quoted me $2500 for an eye removal- I called two other emergency locations in central Florida and they said they charge $800-$1200. I don’t mind waiting and I understand other cases come in and need to be evaluated but have a heart and at least give these animals pain medication. I should not have made the mistake again of bringing my animal here but I was hoping the first time was a fluke. If you brought your animal here then you were seriously overcharged- Haines City Pet Hospital is the only place I’m taking my loved pets! Also- they had time order take out food during all the “emergencies” but no time to get a quote that takes 10 min or give a pain medication injection. Read Less

This hospital is awesome they take care my princess Daisy so good I know they are complaints about time but let me ask if you go to a hospital emergency room you know you have to wait a lot with the animals is the same so I wait and patience and I very happy my dog is so happy with them and iam too thanks so much and yes I will bring my dog back you guys rocks 🎸. Read Less

Our 7 year old yorkie had been sick for several months and was being treated by a different vet. One night he took a turn for the worst. Our vet was closed so we needed to find a place to have him put down. We called St. Charles and they were very helpful and understanding on the phone. So we drove there as fast as we could. They set the room up very comfortably and allowed us to stay with our baby as long as we wanted. They were very professional and compassionate. It made the whole experience much more tolerable. We felt our baby was being taken care of with loving hands and that made us feel much better. We really appreciate all the help from the whole staff. Read Less

On Sunday morning May3,2020 my companion Jack (dog) was shaking his head violently and he yelped when his ears were touched. I called St. Charles Vet and was given an appointment to come right in. Due to the pandemic I was told to park in a space in front and call that I was there. In short order Jack was taken in and looked at. He had a bad infection and was taken care of. Not being from this area I’m very happy to have found such a well run and professional group. This was my second time with them and I’m very satisfied and certainly recommend them. Jack is recovering well. Thank you to Dr. May, Nati and Daylin! Read Less

PET OWNERS, BE AWARE! Do not use this vet clinic/hospital! I had been taken my dogs here for YEARS, and on 7/20/2019, my pit/boxer 2 y/o was given Carprofen Chewable tablets for an inflamed joint. First dose given the following day (the 21st) as it had to be given with food. 5 days later, my dog had an epileptic seizure! I looked online and learned that one of the side effects of this medicine was seizures so we stopped giving him the medication. A week later, we took him back to the clinic for follow up and was seen by the same doctor who prescribed the medication, Dr. Jamie Nenezian, DVM. My husband told the doctor about the seizures and about the medicine's side effect that his wife (me) had found online. The doctor told my husband that there was no such side effect and that when "your wife gets her DVM she can say what medication works or not." She was rude and told my husband that she gave that medicine to her own dogs and they never had a problem. Well, any medicine, for human or animal, does not work the same on every other human or animal, and this is a fact! My husband came home and said that we would never again go to that clinic. However, and this is the horror of this place, last night my pup had another, really bad seizure. It took me for ever to be able to get him in the car to take him to their Emergency Clinic. First things first, I had to pay $500, but the transaction was cancelled. Needless to say, I was a nervous wreck, crying and worried sick about my dog. One of the ladies came from the back and asked me to sit down that they needed to check something. A couple of minutes later, she comes out with a very bad attitude and told me that we had received a certified letter from Dr. Parrot stating that WE HAD BEEN FIRED FROM THE CLINIC AND THEY WOULD NO LONGER SEE NONE OF OUR PETS! They accused my husband of being "combatant" (her words), and that the medicine that my dog was given did not cause any seizures, and was actually going to show me this website on her phone that talked about the medication, which by the way she said had been Gabapentin, when it was Carprofen. At that moment I was in such a state of shock that no words came out of me except, "WHAT?". She just said, you will have to leave. "We can give you directions for another vet hospital, if you want." That's what she said. I was speechless! My dog is still in bad shape. Will be taking him to another vet, of course. But it is possible that their negligence in denying him treatment could result in permanent damage to my dog. PLEASE, PLEASE, PLEASE, DON'T GO TO ST. CHARLES VETERINARY CLINIC OR EMERGENCY CENTER! They DO NOT care about your pet or their parents! A human being cannot be denied emergency care in any hospital, regardless! And here I was, at an emergency clinic, and they denied my dog the treatment that he needed! They only care about the bottom line, how much money they can get! This used to be a good clinic but they now have more money and moved to a new location and it has gone downhill in service and care. For your pets' sake, please look for other clinic before going here. Read Less

Our loved Abyssinian Cat got ahold of lilies and was caught chewing on the petals. We suspect he may have also ingested toxic pollen as well. We called St Charles Veterinary Hospital and were informed of the life threatening danger right away. Our cat was immediately admitted to the emergency room and hospitalized for 3 days to ensure full recovery. We have done thorough research and now understand that great staff and wonderful doctors of the clinic most likely saved our kitten’s life. Hospital Staff was very proactive, informative and allowed us to visit our cat on the daily bases. Every time we would call the clinic they would provide detailed feedback on the cats current condition. Doctors and nurses were performing hourly check ups and we would get daily calls from the doctor on duty as well. Because of the hospital care our baby cat is home now - happy and healthy. We highly recommend St Charles Veterinary Hospital for any emergency or if looking for professional routine care for your pet. They are knowledgeable, professional, friendly and they care for each little life they save! Read Less

Our loved Abyssinian Cat got ahold of lilies and was caught chewing on the petals. We suspect he may have also ingested toxic pollen as well. We called St Charles Veterinary Hospital and were informed of the life threatening danger right away. Our cat was immediately admitted to the emergency room and hospitalized for 3 days to ensure full recovery. We have done thorough research and now understand that great staff and wonderful doctors of the clinic most likely saved our kitten's life. Hospital Staff was very proactive, informative and allowed us to visit our cat on the daily bases. Every time we would call the clinic they would provide detailed feedback on the cats current condition. Doctors and nurses were performing hourly check ups and we would get daily calls from the doctor on duty as well. Because of the hospital care our baby cat is home now - happy and healthy. We highly recommend St Charles Veterinary Hospital for any emergency or if looking for professional routine care for your pet. They are knowledgeable, professional, friendly and they care for each little life they save! Read Less

Just moved to the area about a month ago and didn't have the chance to look for a veterinarian when my little one "Trixie" had an small accident with her nail/foot that unfortunately required immediate attention. This hospital came recommended from the facility I used for boarding as well as the neighbors. Since I needed immediate attention, I had to use their emergency service. I was very impressed with the front desk staff for check-in very professional, polite and friendly. The facility itself appears relatively new, very clean and they even have coffee available while waiting. The vet assistants were very thorough and attentive to the injury. The vet was incredible and a "no none sense" approach attending to all of Trixie's needs. They explained all of the treatment she would be getting and went over all of the medications with me. Overall, I recommend this facility and will be making it our regular place. Read Less

Appalling service in an emergency situation they had all the facts before arrival, withheld treatment until we paid for all probable treatments which may or may not have been needed, even after a payment of $500 on arrival. This covered the anti venom needed to save her Heartbroken and furious with the lack of compassion and action in an emergency Reported this case to all relevant departments Read Less

My family suffered a terrible loss totally in an unnecessary traumatic way, they had plenty of time to save our beagle from a snake bite but because questions were asked about the quotes they delayed treating her in a severe emergency Own website states “ your pet will Be stabilized first” utter lies you deserve to struck off and we will do whatever to ensure you cannot treat our babies like this Read Less

Terrible place, called ahead for anti venom for my dog that was bitten by a snake Arrived within 30 mins and waited over an hour for it to be administered due to them wanting payment for all possible procedures upfront even though I had already paid $500 more than enough to cover the cost of the anti venom. My poor baby lost her life because of the money grabbing going on here. They state " your pet will be stabilized first" mine wasn't and died Hate this place Read Less

My dog died yesterday from a snake bite, called ahead asked to have anti venom ready for us arrived in 30minutes Firstly asked to take a seat! Insisted to be seen taken in a back room, had to wait for my mum to arrive to pay $500 then they still didn’t treat her until payment for treatment was discussed An hour later she received care to which was too late If she had been treated immediately maybe she would still be here but this place only wanted my money all upfront $2200 before doing anything for her Will be seeking legal advice as this practice needs to be shut down I lost my baby and had to listen to the vet with other clients talk about our case in a derogatory manner I am appalled Read Less

We are snowbirds. Took my fur baby to the Veternary before we left for shots, exam and heart worm test. Have proof of her rabies and shot history. She was in great shape but forgot to have her nails trimmed. Got here to Florida and called the closest one to us and they wouldn't trim her nails without an exam. That's ridiculous. On a fixed income every penny counts. A Veterinary that looks at the bottom line before helping people won't get my business. Read Less

Quick set up: my dogs were playing, there was an accident and one got a cut on her chest/arm, you could see muscle, my normal vet is in another state.     So I was in a bit of a panic but my Dixie seemed fine and it wasn't bleeding. A friend recommended St. Charles so I took her in as soon as they opened and let me tell you.... WONDERFUL. They were super nice and helpful, and took her immediately. Yes there was a fee of $99 for an emergency visit but I didnt mind because she was being taken care of. They examined her, explained everything in detail, were compassionate that we were worried about her and very understanding when we got emotional. They explained how they would have to put her under to clean, drain and stitch the wound and took their time with our questions. We had to leave her there for a few hours but they put us at ease saying we could call anytime as often as we wanted to check in. When we went to pick her up they didn't just hand her to us, they brought us to a room, explained how to care for her with her meds and what to expect from it healing. They told us if we had questions to call or email or stop in and they would help. They even called a few days later to check in!! I see some people say they are too expensive, and yes it did cost $500 total, HOWEVER you get what your paying for. They even refunded $75 when it cost less than the estimate!! And they care SOOOOO much about your pet that they have a candle in their waiting area, that if lit you know someone is there saying goodbye to their pet forever.... so respectful and sweet! I would visit this place again in a heart beat! And would highly recommend. If your pets are like your babies this place is for you! Oh oh and I forgot when they had her asleep hey even cut her nails!!! I know that's small but it meant a lot:) Thank you!! Read Less

I gave 1 star cause this place is one of the worst place I have ever seen! Took my dog there cause another dog bit him in the neck before they would get the doctor to even look at my dog they want to make sure I had money to pay them the concern was not my dog but money from the start next they pushed paper on me while I was so up set with out even giving me any time to think they laughed at my family and I while we were so up set about situation they acted as if it was a joke! Never did they offer me as the owner any help with finances they said they need all the money up front and would not take payments even when I offered to pay more then half at the time and the rest on monthly installments they refused!! they were more then happy to kill my dog then to save his life!! My dog had a chance to live but cause I didn't have a few thousand dollars right on the spot this place said it would be best if they killed him all cause of money Instat of saving a poor inacent life all over money!!! I can't believe This! there are no kill shelters that believe every pet deserves a chance and other veterinarians that feel the same if a pet can be saved why not give them a second chance at life! This veterinarian did think that way! this veterinarian and the staff only thought about $$$$ they are greedy,ingorent and very selfish! Please don't bring your pet there if you want your pet to have a fighting chance to live. Read Less

We had to take the most difficult decision and put our baby to sleep after 14 yrs because of medical problems and let me tell you Dr. Parrot and her staff took care of us and our baby like we were family. They walked us through the process with much respect, understanding our suffering and respecting our time with him. We were able to be with him until the end with the kids in the room. The staff is AMAZING and so nurturing. Definetly recommend them. Read Less

My dog was ill and we ended up in their ER and my pup was treated by Dr. Parrot. While she may be a good veterinarian, at the time I realized that she’s not a “people” person. Nonetheless, my dog was okay and I was grateful. We took our yorkie to see her as well and because we were hesitant to allow her to do $800 worth of test and asked her what we could do AT THIS MOMENT, she threatened to file a complaint on us for animal abuse. We explained that we wntd to take him to another vet we thought was a bit more practical for our budget and she continued with the threats. However, we realized that it was not a threat because we received a notice from Animal Control from an “anonymous” tip (Cuz she thinks we’re stupid enough to think it wasn’t her *rolls eyes*) If Dr. Parrot had followed up she would’ve known that before the sun went down on the day she saw our yorkie, another appointment had been set for him to see a vet... Now we are on watch by animal control. I can’t stop people from bringing their pets to her but I know me and mine will NEVER set foot in that place again. And after reading the reviews, she seems to be nice to those individuals who’s skin color matches hers. While we do not want to see anyone fail at what they do, we will be boisterous in voicing our experience with Dr. Parrot on every platform we have available. Read Less

We were new to the area and were with another practice. Something just didn’t feel right . They were good ,but I did t feel comfortable. We found St. Charles thank goodness. They and I do mean everything in the practice are wonderful caring individuals. The practice is modern and up to date in all aspects of animal care. We have had to use the emergency hours and the care and attention is the same ,unmatched. Read Less

I had an emergency Christmas day. One of my sugar gliders, a neutered male, Ahanu had injured his tail a couple of days prior, but that morning he nearly chewed it off. I called and was told to come right in. They examined him, weighed him, and prepped for a tail amputation. They were extremely caring, knowledgeable and efficient. Dr. Jamie Nenezian and her assistant quickly performed his amputation, gave me detailed instructions and medications. On his follow up 10 days later, I saw Dr. Parrott. She too was extremely knowledgeable, and professional. I have 7 sugar gliders total and a Sun Conure. I will be using this veterinary practice for all of them. Read Less

This is the best experience I have ever had with a vet.  Take the time to read their webpage and the amount of experience Dr. Parrot brings its incredible!Not only do I visit her but so does everyone in my office!  In fact they recommended this office to me.  My dog was very ill in her last few years and the previous vet (banfield) said she would need surgery!  A 14 year old dog and surgery aren't a good mix but she was suffering.  I took her to Dr Parrot and her last few years of life were such a better quality and I could not thank them enough.  We take our current puppy there who doesn't really need more then usual checkups but it is nice to know he is with someone I can trust! Being reasonable and realistic it may not be as inexpensive or convenient as a local banfield (depending on where you live) but they are so much more knowledgeable, family owned and operated, and just an excellent experience. Read Less

We fly with our collie cross internationally very regularly and we found all the vets in our local area to be quite ignorant of the tapeworm medication and documents required in order to fly with an airline . This practice was recommended by the lady in the local pet store in the complex nearby...and hallelujah for her !! Based upon her knowledge she directed us to a veterinary practice that actually knows what it's doing !! Thanks for reassuring us on our visits and being kind/gentle to our retired USAF dog. (We had to score four stars because on our last visit Dr Parrot put the wrong date on Dale's tapeworm stamp in his passport and we only noticed the day before we flew out but on a positive when we called the receptionist saw us immediately without an appointment and resolved the error promptly) Read Less

We adopted a little girl dog from the pound. We took her for her first visit to the vet and I couldn't be happier. Everyone was very friendly, caring, knowledgeable, informative and genuine. Lucy was nervous on the table but ok when she was on the floor, so the staff sat on the floor to examine her, including the vet, this impressed me. It was so nice to find such a warm and welcoming vet.  We will Highly recommend St. Charles veterinary hospital to everyone. Read Less

Any person with multiple pets know that everything happens after 6 at night and on weekends.. I highly highly recommend calling the wonderful veterinarians At St charels vet hospital across from Heart of Florida Hospital on 27 in the Publix Plaza currently Read Less

This location is a little far for me, but it is worth it. The veterinarian and techs took care of my dog when we had an emergency. My dog is shy and the next day when I went to bring her home, she was very happy. Her veterinarian was sweet and loving. I completely trust this hospital with my baby girl and the staff is friendly. I am so grateful for them saving my baby! Read Less

I have been to Dr Parrot many times with my senior dogs and new puppies. She and her staff have always been AMAZING! In emergencies her personal cell helped me with my Akita Maliki. He ended up not making it, however, her staff felt that horrible pain with me. Now we celebrate our new babies and they have ALWAYS been there for any questions or concerns!! I recommend the hospital to all my clients! Mesha Read Less

I moved to Florida last year. I needed a vet and used St Charles.  They are excellent!  I go every 3 to 4 weeks to have my Pug's nails clipped.  We had an emergency over the weekend, the Pug was desperately ill, Dr Parrott went to work, diagnosed him, kept him over night.  He was checked on by Dr Nenezian and the techs.  He got excellent care.  The doctors are through, the technicians are well trained, the receptionists are welcoming.  I trust them 100%. Read Less

We had never been here before and they got us in within a couple of hours. we needed an emergency appointment and I was amazed how accommodating they were. We have been back a couple of times and have had an outstanding experience every time! We will be taking all of our 4 legged love ones to St Charles from now on! Thank you to the staff for taking such good care of our babies! Read Less

Beware! After 2 years using this office, my awesome vet, Dr. Allison, left recently, and my first visit since was less than perfect. They sent a feedback survey and I gave polite responses of constructive criticism (happy to share with any interested party!). St. Charles noted I seemed unhappy, noted our communication seemed broken and asked me to NEVER RETURN with my sweet cat even in an emergency!!! She has never done anything wrong, and never in her life even bit or scratched anyone, ever. Incredibly unprofessional!!! In summary - Solicited feedback they requested was rudely unaccepted. Poor communication. Unknowledgeable about contents of products they prescribe (Lysine is not a vitamin). Inadequate technical skills including blood draws. DO NOT BRING YOUR LOVED ONES HERE. If you are already going here please reconsider there are tons of respectful and knowledgeable practices around the Orlando area!Read Less

Beware! After 2 years using this office, my vet - Dr. Allison left recently, and my first visit since was less than perfect. They sent a feedback survey and I gave polite responses of constructive criticism – (happy to share with any interested party!). St. Charle’s noted I seemed unhappy, noted our communication seemed broken and asked me to NEVER RETURN with my sweet cat – even in an emergency!!! She has never done anything wrong, and never in her life even bit or scratched anyone, ever. Incredibly unprofessional!!! In summary - Solicited feedback they requested was rudely unaccepted. Poor communication. Unknowledgeable about contents of products they prescribe. Inadequate technical skills including blood draws. DO NOT BRING YOUR LOVED ONES HERE. If you are already going here – please reconsider – there are tons of respectful and knowledgeable practices around the Orlando area! Read Less

Solicited feedback they requested was rudely unaccepted. Unknowledgeable about contents of products they prescribe and should not be practicing medicine. Inadequate technical skills including blood draws. Dr. Parrott will never see any pets I have or will ever have. DO NOT BRING YOUR LOVED ONES HERE. Read Less

I just switched vets to this place because I was unhappy at my previous one and I loved them! So friendly and they made a fuss over my dog and the vet I had answered all my questions and gave me so many suggestions and very patient. I'd fully recommend this place. Read Less

I can honestly say that this is the best vet I have ever been to. I went into their office after hours with my baby in severe respiratory distress. My baby unfortunately did not make it but the love and compassion Dr. Duffy and her assistant showed me and my family made an unbearable situation better. I truly believe that God led me to these wonderful ladies on that awful night. I have the peace of knowing that my sweet Jeff had two wonderful loving angels looking after him that their only concern was to make sure he was comfortable. They took care of all of us and I will never forget that. Let me add these ladies had never laid eyes on us before but that made no difference to them they acted like Jeff had been their patient his whole life. I am switching vets and I will never take my animals anywhere else. God bless you wonderful ladies !!Read Less

I left my dog outside this Vets to pick up an order next store at Golden Dragon. When I came out from the restaurant, a woman dressed in scrubs asking me if this was my dog. She told me she was about to call animal control on my friendly little Toy Poodle. I was only in Golden Dragon for less than 2 minutes but this Vet felt it was her duty to call animal control on the cutest dog you will ever meet. In fact a woman that was walking by stopped to pet him as I was coming out. It was a hot day so I did not want to leave a dog in the car. Honestly, many stores are now pet friendly, like the Lowe's we just came from. If this is how St. Charles Veterinary treats their animal, I would certainly not patronize their hospital. You would think an animal hospital would have a little more compassion for animals. Read Less

So great!! Staff was great and my three dogs really weren't in least bit scared - Rachelle and the staff treated them like they were their own. So thankful to have such a great practice so close to home! Read Less

Cannot thank this team enough for all they did this past weekend - Christmas weekend. Our cat, Polly, suddenly had potty issues Christmas Eve and it quickly became an obvious emergency for her. Our vet was of course closed until Monday. Thankfully, St Charles was open and nearby. I rushed Polly in and the amazing doctors and techs helped not only Polly, but me too! Polly is older and I was concerned how surgery would affect her. After getting her stable and talking everything through - she ended up having surgery on Christmas Day and came through great!! I am so grateful for everyone at St Charles that dedicated their Christmas to be their for animals in need - you saved my baby girl and that's the best gift I could receive. Read Less

I have no words to describe how thankful I am. You guys are amaizing, you saved tono's life stayed with him day and night until he was feeling better. If you need a great vet and you want to be sure your baby will be treated as if you were the one taking care of him this is the place for you. A million of thanks and hope every person that works here have a wonderful life because you all deserve it. Thank you!!!! Read Less

Thank you to all that helped with our boy Toby. Unfortunately he passed away, but workout the help of the wonderful staff at St.Charles, we would have been lost. I thank my friends everyday for referring us to them. My boy Toby went peacefully because of them. Read Less

We had to say good bye to our boxer honey this past Wednesday. She had been a patient at St. Charles in the past so we called them for an emergency appointment and they didn't hesitate to fit us in. We got there about 45 minutes early and they gave us a room immediately...and they tended to her immediately. They were so kind and caring throughout the entire process...we couldn't have asked for anything more. We would highly recommend them to anyone with any pet needs. Thank you for your caring and kindness! Read Less

Amazing team of pet health care providers!!  They treat my dogs as if they were their own. My dogs actually ENJOY being at the vet. Lauren and Amy up front greet us by name and know our pets. Dr. Polly, Sabrina and Brandon love my pets. They have advanced treatment options including laser pain treatment which is a God send for Dillon's arthritis. They have cared for our dogs for the last 7 years. There is no one I trust more. I highly recommend them. I cannot imagine any place else caring as much as this team. Their pet care is in addition to their non profit care of wildlife. Read Less

I love these people. They treat my dog like she's their own. My pup gets excited every time we pull into the lot because she knows all of her friends will be there to say hi. All the staff are incredibly friendly and the care is top notch. My dog has incredibly bad skin allergies and every time I have a problem they quickly and efficiently help her get better. They genuinely care about their customers, their customer's pets, and give better service than any other vet I've ever been to. They let you know up front what the treatments will cost, so there is never a surprise bill at the end. I could not recommend them any more highly. If you care about your pet, and want the best treatment around, you really need to give them a try. Read Less

Went to many hospitals near by and no one would work on our sick dying ferret, we were lucky to have been pointed in the direction of st charles hospital, unfortunately we had to put him to sleep , but they took for much care with our Eli, and us aswell , thank you so much for your care and services Read Less

The doctors and staff saved the life of my "Sweetie" who was in critical condition from a bacterial infection. I will be forever grateful. She was taken home with a lovely assistant over night so she would be taken care of. These good people went above and beyond any vet care that I have EVER received. THANK YOU ALL !!!!! Read Less

We've had great experiences with this vet. My "normal" vet cannot see small animals, so we took our new pet rabbit here based on a referral.  The staff is excellent and they offer more services than most vets.  My dog goes to our other vet, but we're bringing him here too for laser treatment for his hips that his other vet doesn't offer. Read Less

Took our boxer for vaccinations. He is a bit hyper- he's a 2 year old boxer. The vet could not give him his shots because of how worked up he was. All they did was get him more worked up.  We never had this problem with our vet in Texas. All she kept saying was "I promise I can give a dog a shot."  Not very confident about that. We will not be back. Read Less

We used St Charles services for our dog over a period of a year or more. After the last visit there I simply questioned over the phone one charge on our bill. I never received a call back regarding the charge. Instead I was issued a written letter from them kindly asking me to take my services elsewhere!!! Unbelievable - whatever happened to common courtesy or helpful assistance? Obviously they do not really care about their customers or about retaining them from my example. I am happily now using another veterinary practice who are very happy to help and explain things to their customers. Read Less

A big and heart filled thank you to Dr. Parrot and Dr. Allison with my old girl, Maggie. I moved from NY a few months ago, and the local vets just weren't giving my girl she respect she needed! All they wanted to do was charge for unnecessary testing, when i had already had it done a month before up north! St. Charles took their time with her, and even met me at the door knowing she was a big dog who had trouble walking! Sadly our loved Maggie passed at home and even with the after care St. Charles was there! A HUGE thank you to the up front staff and Sabrina !!! Read Less

Dr Parrott and her team at St. Charles animal hospital are the best around.Dr Parrott is very accessible and always makes time to answer any questions. I have been to many vets around the country and can honestly say Dr. Parrott and her team deliver fantastic, loving, compassionate care. You owe it to your pet to give St. Charles vet hospital a try. You will not be disappointed.Tom B Read Less

I started taking my yorkie to St Charles because my vet in Celebration closed. The front staff made us feel welcomed as soon as we walked in the door. Dr Allison and staff are very friendly and smart. The prices are reasonable for good quality care. I am so glad that I found a great place that I trust with my animals! Read Less

They are very knowledgeable but they seem to be aloof and not customer oriented. I guess like most businesses these days, they are seemingly more concerned about billing you, and their lack of communication is beyond poor. I think adding additional staff would help and and a focus on customer service would prove very beneficial. I think they need to respect their customers and their opinions. Read Less

I wish I could give 10 stars to Dr. Parrott & her incredible staff at St. Charles Veterinary Hospital! As long as I'm living anywhere in Florida, I will never use any other vet but her! Not only is the level of treatment & medical care beyond excellent, but Dr. Parrott and every member of her staff truly *care* about your pet and you. The atmosphere is so friendly & caring at the clinic. Even outside of an actual office visit, when I had questions or concerns, Dr. Parrott and/or Ryan answered my emails almost immediately & helped out in every way possible. It can be so difficult to find a * knowledgeable* veterinarian when dealing with birds and other animals outside of dogs & cats. I feel so blessed that my little Connor (quaker parrot) and Riley (rat) have such an excellent doctor to take care of them! Of course, St Charles is wonderful for dogs & cats -- but also if you have any type of "exotic pet", this is definitely the clinic to bring them to!! Read Less

Simply the best with simply the best, most polite staff. Dr. Parrot has been my vet of choice for my kitties and birds for years. She's the only avian vet for miles and miles. During those years I've learned... with due respect to the previous reviewer who was trying to be an amateur veterinarian, not to bring my pets in and ask to be shown how to use sophisticated medical equipment that only a licensed veterinarian is qualified to use and only after a proper diagnosis. Sounds like Dr. Parrot 'fired' that customer. A+ for the St. Charles Veterinary Hospital! Read Less