Where do I begin? I have an 80 lb German Shepherd that is petrified of the vet. When I walked in to Jacaranda Animal Hospital, I was greeted by two friendly women at the front desk. I immediately e... Read More
Where do I begin? I have an 80 lb German Shepherd that is petrified of the vet. When I walked in to Jacaranda Animal Hospital, I was greeted by two friendly women at the front desk. I immediately explained my dog's fear and need for a muzzle. I asked that we wait until necessary for the muzzle, since I was hoping for a good experience (but prepared for the worst). Instead of dragging my dog out of the room and holding him down for shots, fecal, blood work, etc., they ask...ed me if I thought it would be better if they did everything in the room, since my dog was clearly petrified. I knew it would be best, but no other vet ever gave me that option! The staff was simply amazing! Every person we came into contact with clearly loves animals and cared about my dog's individual needs and experience (three people total, this office gives you a family feel vs. an over-crowded clinic). The staff and vet, Dr. Mendy, took into consideration what I said went wrong at prior visits (which were not for yearly shots) and made sure to make this experience different for my dog. They did everything right because they care and it is evident! Dr. Mendy took the time to comfort my dog before shots, and allow my dog time to adjust (i.e., try to fit onto my lap) before simple things like listening to his heart and looking in his ears. Dr. Mendy knelt down on the floor with my dog to comfort him when I put the muzzle on him and he started to panic. Dr. Mendy was amazing with my dog, who actually took a treat after the exam, yearly shots, and blood draw! Dr. Mendy took time to advise me about breed specific issues, allergies, ear infections, and signs that should cause concern. I can honestly say Dr. Mendy and his staff go above and beyond to make sure that you and your pet have a great experience. I am truly amazed at the time he took with my dog, and I can say that I will be taking both of my dogs to Jacaranda Animal Hospital from now on! I have already given Jacaranda Animal Hospital/Dr. Mendy's information to two people I know who asked me for a good vet in the area. I drove a distance to this office, and I'm VERY happy that I did! See more Read Less