The service here was okay. The staff was friendly enough and the vet was actually good with animals (which is surprisingly not true about every vet). However, the overall experience was negative. I br... Read More
The service here was okay. The staff was friendly enough and the vet was actually good with animals (which is surprisingly not true about every vet). However, the overall experience was negative. I brought my dog here for treatment of an ear infection. The ear infection was treated, but this treatment was incredibly overpriced. The staff was not up-front about the costs that I would incur. The technician took a swab of the dog's ear and tested it to see what type of infection he had. Then the dog was taken to the treatment area to have his ear cleaned and a medication applied. Only after all this was done was I informed that I would be charged separately for each individual step of this process. I was charged $56 for the exam, $44 for the cytology (test of the ear swab sample), $17.50 for the ear cleaning, and $35.50 for the ear medication. In addition to all of this, there was a "biohazard" fee of $5.50 added to my bill without explanation. I understand the charge for the medication, and this being a veterinarian's office, I expected it to be overpriced. However, I think that the $56 exam fee should cover whatever cost is incurred from throwing away a dirty q-tip, in addition to the labor of cleaning an ear, which I could have easily done myself. I also don't agree with the practice of performing a service and then informing the client of the cost after the fact. I believe my approval should have been solicited prior to the service being done. After the services were performed, the technician brought into the room a breakdown of the charges, in addition to the other "suggested" services, for a grand total of $456!!! I agreed to pay for what had already been done, and agreed to a heartworm test because my dog had a gap in heartworm prevention treatment and I thought it was a good idea. Nowhere on this paper was the "biohazard" fee listed. This was listed on the paperwork provided AFTER I already paid.If you need to go here for whatever reason, ask how much each minuscule step will cost BEFORE they whisk your pet away to the back room. AND after that make sure to examine the bill before leaving to dispute anything else they managed to sneak in there. The only good news is hopefully my dog will feel better. I am scheduled for a follow-up appointment, but if my dog's ear is better at that time, I will be cancelling the follow-up. I don't want to give this office any more money than I already have. Read Less