Reply To Owner: The only person who discredited your name, was your EXTREMELY rude staff member(whom is mentioned in original review) , who misinformed me on the information. I called to get the info... Read More
Reply To Owner: The only person who discredited your name, was your EXTREMELY rude staff member(whom is mentioned in original review) , who misinformed me on the information. I called to get the information, after I was recommended to your hospital, and was greeted by a staff member who huffed and puffed, and made me feel as though I was wasting her time. I suggest the executive director sit down with this young lady, and not only inform her on some customer service skills, and how to treat people when they call your hospital for information, but also the CORRECT information on your foundation. If your staff member had taken the time to inform me on the correct information, after I went out of my way to call, then this review would not exist. Your unprofessional reply on how I was treated by your staff when I called your hospital, is a reflection on what kind of treatment my dog Maggie and I would have received, had we come to this hospital. Anyone who reads this, and or your reply will see that as well.
WARNING- DO NOT DONATE YOUR MONEY TO THIS CLINIC- I believe its a scam! A friend of mine recommended me to this Vet office. She has been going to this office for quite some time, and stated to me that this office has an animal foundation(which she said she has donated too multiple times), that will help you with emergencies if you financially need it. I called this afternoon to inquire about the financial help, and what I needed to bring with me, and to see if I could come in today, and spoke to a young lady named Sarah, I inquired about this "Foundation", and stated I had financial strain as my husband recently passed away, but my dog Maggie possibly needed stitches. Not only was she EXTREMELY rude, and made me feel like I was wasting her time, but she stated to me that the "foundation" does not help with something small like stitches, only major issues, and I needed to be an existing patient there, and that nothing could be done today anyway, as it was too late. I called around 3:45pm, and my friend had stated to me they will take walk-ins, and they don't close until 5:00pm. After hanging up the phone, I immediately called my friend back to tell her how badly I was treated, she was extremely embarrassed and told me to call back and speak to the office manager. I called back , and was immediately placed on hold for several minutes, at which point I hung up. I called Lemon Bay and they were more then happy to see my Maggie, and helped with my financial stain, they stated to me that they have heard this before from other people about this hospitals 'Foundation". I urge you not to donate to this clinic, and do not waste your time calling, you will be greeted with rude staff!!! Read Less