The actual Vet here, he deserves 5 stars but the tech/billing admin, she should go find herself a new career. I took my mini-dachshund there and discussed diagnosis and treatment with the Vet. I made ... Read More
The actual Vet here, he deserves 5 stars but the tech/billing admin, she should go find herself a new career. I took my mini-dachshund there and discussed diagnosis and treatment with the Vet. I made it very clear I was not okay with admitting my fur-baby into the facility on the basis that it was pretty obvious the conditions of the kennel were not ideal and her being abandoned would be more stressful to any dog further agitating the symptoms than treating her at home where I could dedicate the time and attention for the 'aggressive trauma care'. The Vet recommended at minimum to purchase and administer all the medications (IV there and syringe at home). Having had my pup for 9 yrs, I felt fully confident I could provide her with the care she needed and ensure she received her medications. HOWEVER THE TECH/Billing admin, came back with the bill for everything even though we just spoke with the Vet about only the medications, wrote nastily DECLINED on the invoice, and talked to me about a bunch of 'if's and 'maybe's like I was some kind of jackass who didn't love her dog. Oh, I love my dog, but I wasn't going to pay $1000+ a shift for them to do the same thing I can do at home but without the love and comfort I could provide. Her attitude was uncalled for and insulting. She even wrote in the medical records, declined against medical advice, even though the Vet stated otherwise. When we left there was a dog there non-stop crying, not even barking, crying like an infant would. I said "Wow; that dog sure sounds like he isn't doing well." She goes, "Yeah, he's just reeeeally unhappy about being in the cage." I said, "You don't say. That is exactly why I will not leave my pet in your care." Do I really have to mention she was rude the entire time and this is just some small portion of it I am sharing. The Vet is great, so please bring your pet here, but don't let the tech try to manipulate your emotions and treat you like you're a monster. When it comes to administering care, you can do it. Don't leave your dog crying, alone/feeling abandoned, and sleeping on a flat slab in a crate (not a cage btw like the tech referred to it as) when they could be home with you nearby caring for them in the familiar, comfortable, and loving environment ... even if they do pass; would you rather it be in your arms or alone where someone won't even notice until the next check-up time. We paid a touch over $400 total instead of the initial $1000+ just for the first day. My pup is recovering just fine by the way and is now in love with warmed up towels and diluted oil-diffuse. Educate yourself, pepto and pedalyte work wonders just be very careful with dosing adjustments for our much smaller smaller companions ... thank you ... Read Less