I dont like to write bad reviews. I dont believe that the staff is wonderful, they talk to you like you are a retard. The place is no very clean, especially the rooms where they ask you to wait, you c... Read More
I dont like to write bad reviews. I dont believe that the staff is wonderful, they talk to you like you are a retard. The place is no very clean, especially the rooms where they ask you to wait, you can see rolls of furs in the hallway through the glass door like in the sierra nevada!. As it is an hospital , you expect to have clean floors and tables right? Then the bills. I asked for a simple health certificate before to travel, they insisted over the phone to do an International certificate to be stamped at the agricultural dept in Miami. My dog is a 9 pounds chihuahua and I always travel with her vaccinations proofs which is never asked for. So I refused to do that. Because they dont communicate with you their cost, upfront, now I know why, they charged me 166 dollars for 6 pages of papers that I did not ask for. I bring my blank form but the answer was, we have our own....After an hour waiting I got all these papers and a credit card charge of 166....When I came back home I called 2 different vets who said they charge 100 and 120 for the same thing. Do I have to tell you that when I asked for a refund of 40 dollars which was fair, they fought on the phone and refused.They lied and said that the cost was disclosed upfront, never it was of course!... So I will never go back again as I dont trust liars and unfriendly people to be good for my dog. This and the fact it is dirty, the blond girl at the desk had a runny nose and was weeping it with the back of her hand, nice....I will drive to Bayshore Clinic 140th and Biscayne instead. I had to click on a star to post this, but I am so upset that even a star is too good. Read Less