South Trail Animal Hospital

I cannot say enough about how pleased we are with this practice. I was introduced to them through a rescue group that I had adopted a Pom from. The staff is fantastic. They are friendly, efficient, and very professional. Dr. Gillaspie makes me feel very reassured that we are doing the absolute best for our pets. I do not feel they are a revenue generating machine, like I have experienced in the past with other practices. While there are many Vet practices in the area, we choose to drive an hour from our home for our animal care needs. They are that good. We are very happy to say we have found our pet care home with South Trail Animal Hospital. Read Less

My dog is almost 16, blind, has ambulatory issues, and some might say he is spoiled (lol).  He is full of mischief, drama, barking for absolutely no reason, and now that he is a senior, he goes to the potty when and where he feels like it.  Good times!  The South Trail Team takes SUCH good care of him when he boards.  I know that he must bark a lot and that he is a real handful, yet they seem to take this in stride and love him anyway.  Dr. Georgia Calloway, our vet, is knowledgeable, kind, and so very loving to my little dog.  She is just so nice, I want to hug her every time we see her.  She recently resolved a very uncomfortable problem our dog had for years that 3 other vets saw and did not treat successfully.  I so wish I had found Dr. Calloway and South Trail sooner.  Bonus: when you take your pet in for a visit, they call a day or two later to check on your pet and report back to the vet.  I just love that.  They are open 6 days per week and have extended hours M-F from 8 am to 8:30 pm so you don't have to take time off from work.  Again, I just wish I had found them sooner!!! Read Less

Was new to the area. Took my dog here. Dr Shannon Adams came in and was terrified to even examine my dog. He is a great pyrnees. She didn't even make friends with him and proceeded to tell me and  my husband should have muzzled the dog before we entered the veterinary hospitalI then proceeded to take my dog to VCA Coral Animal Hospital where he and we were treated with dignity and kindness and There were NO issues. Imagine that I was new to the area and looking for a great vet but I wouldn't take any animal to this veterinary clinic. Sad place and disgusting the way they treated us Read Less

If I have a favorite place to go for my pet it's here!! They are truly loving and caring for pets and thier humans.they saved my lil guy goober.go see dr.noah or Dr Georgia or any of them and they will do everything they can for your furbaby Read Less

I have been a customer for 3 years and find the office staff to be difficult to work with.  The were not willing to work with me to purchase my pet meds from another source and made things very difficult.  I have boarded my dog here as well and found things to be harsh and not professional Read Less

I took a minute or two video of my cat to see if it was cause for alarm. the person watching this video, after 15 seconds or so, and before it got to the bad part said that oh yes i should bring him in, with no explanation of why. This person was clearly interested in my money..er cat. very disheartening. I will never go back. Read Less

I've been a client at STAH for 5 years and they've seen all of our fury friends (4 cats and 3 dogs) and a few of our scaly friends as well! Prior to my most recent experience I would refer all and everyone to this family vet. I loved this Vet and it breaks my heart to leave a 1* review. However in my most recent visit I had to take one of our beloved cats in for a dental exam  to determine wether our cat just needed a cleaning or would also require a tooth extraction. In 2013 this Feline had a dental cleaning and had two teeth extracted. The bill totaled out around $420.00 not so bad considering everything. I understand that billing and prices must go up with the times all of that is well and good. However upon receiving the estimate for only a dental cleaning the low range more than doubled at a whopping $850 and the high range was in the low $1200 range PLUS extractions!? I found this to be extremely expensive for this sort of procedure. Further more for my visit / exam just to see wether the cat needed a dental cleaning and / or extraction the poor fella was a bit anxious coming out of the cat carrier. The technician or vet Assistant left the room for about twenty minutes and came back with a small cat toy to "coax" the cat out of the carrier. At this point the cat was already out and on the table hanging out with his owners. the assistant left the toy in the room and then unbeknownst to us had the gall to charge $1.50 for a pet toy. I've had cats that've had dental cleanings, dogs that have come in for upset stomach, and a dog that had her CCL surgery performed by this vet. I've always trusted them until now. This charge for a cat toy and more than doubling their prices in the past few years have forced me to find another vet. Great veterinarian but they've priced themselves right up and out of my price range. Read Less

There are soo many animal clinics in this area...LOOK around. I have had horrible experiences here from inexperienced TECHS that can't draw blood from a misdiagnosis from one of the senior Vets. They rip you off on any RX medicine.....so much cheaper elsewhere. This is after they clip you on VET fees...... If they look at your animal, talk to it, there will be a charge ! No doubt this place never heard of Karma !! Their actions will come back and bite them! All young girls who have no clue......always someone new when you go there and they are always looking for help. They must pay these TECHS peanuts,,,,,and their work ethic shows it. Very disappointed that this crew of doctors state they care ........they care only about the dollars and cents! Read Less

This past weekend we needed to lay it beloved dog Gomez to rest. After 6 years with 2 chronic illnesses, his body became exhausted. While it was the most painful decision to make, Southtrail Animal Hospital carried our family. We can't be more grateful to Dr. Calloway (excellent), Dr. Noah and Tiffany at the front desk. Their symphony of coordination for our final visit with Gomez was outstanding. The way we were able to compassionately say goodbye as Gomez drifted to a pain free land across rainbow bridge will be something we treasure. Thank you all at STAH for all that you are! Cheri and Gary Read Less

Dr. Calloway treated our kitten Bubba on short notice last week when he had a 103 degree fever and a upper respiratory infection. He's doing great and was so happy to have received not only a Welcome card from the staff, but a Get Well card today. Bubba is back to normal...and as we say, he's a runner! Thank you South Trail Staff and Doctors. Read Less

Thanks Dr Cooke for the amazing care at last minute you provided for sumo the guinea pig! You seriously made our day. As for our tech (sry I forgot your name mommy brain here) you rock! Your receptionist was amazing as well. You guys really have it together and I will be calling soon to make appt for out cat and horse! Thanks again! For being so awesome! Read Less

I've taken my animals here for years. I have never had anything but good service. When our regular vet, Dr. DeMonarco (love her!), isn't available on something urgent (usually she's in surgery at those times) there is always someone available to see us. The follow up is great too. They really care about their clients. Read Less

If you want to be taken advantage of, then this practice fits the criteria. A dental cleaning for my 13 year old toy poodle was estimated to be a high of 530$ I understand that was without extractions. Bye the way, his teeth were cleaned here in 2013 , and because I scheduled2 weeks past the 30 day time frame (during Christmas) they refused the 10 percent discount that was quoted. About 50$ on a 500$ bill(max quote). Left practice after taking my dogs to Dr Demonarco( who I like) after many years because of their horrible customer service. Returned for my 13 year old poodles teeth cleaning because I trust Dr DeMonarco, given a quote of a high of 530$ That became 983$ upon pick up. I understand he had teeth pulled, but once again with a bill of close to$1000 they said the 10 percent discount would be 32$( not off total bill)so for a difference of about60$, they refused to budge, said they would only release dog to us WITHOUT his antibiotic and pain medicine if we wanted the 10 percent discount! Guess his well being was not so important to them as that extra60$ on the bill of almost 1000$. They ( the staff and Dr Demonarco) said they have to do what the office manager Cindy says, no exceptions! This place is more interested in screwing the customer and making the most money possible. Don't go there unless you want to be scammed! Read Less

I am writing this review because after 24 years of all of my pets being patients at this hospital, I have become extremely disappointed.  Gathered my pets files and will be reporting Dr. Calloway as well as this hospital!  One of my kitties has worms from ingesting a flea.  I contacted the hospital to get deworming meds.  I explained how very tight money is for me..."no worries, come in and we will get you a pill then you can get another one in 3 weeks.  $75.00 charge."  Says Tiffany!  I get there yesterday and because my kitty hadn't been seen in a year, they REFUSED to give me medicine.  Said "bring him in and let us give him an exam and we can give you the medicine."  Mind you...this kitty is mainly indoors...goes on my lanai but not outside my fenced in lanai!  I asked why..."well, we just want to be sure nothing has changed, like his weight"  SERIOUSLY!?  He MAY be 1-2 pounds heavier.  Good Lord!  I begged them to please give him this medicine so the parasite doesn't make him more sick!!!  They said "NO!  Sorry, doctor said absolutely not"  WOW!!!  My reply "So this "doctor" would rather see my cat get more sick than to help him right now?!"  I offered to bring him in for a full exam when money got better in a few weeks.  Still  NO...sorry.  This makes me SICK !  To think this so called doctor for animals is REFUSING to help him get better!  Besides all this, they over charge tremendously but I continued to bring my pets there!  However, not after this!  NO WAY!!!  I have also had the rest of my family pull their pets files and will not be going back to this pathetic place.  Friends as well!  Because of my love of animals, I will continue to push for folks to NOT GO HERE!  OVERPRICED AND HEARTLESS!  It's very sad...And by the way...the "doctor" never even came out to talk to me.  Had her sad receptionists tell me.  I do know this...I understand state laws with vets, however, they told me it would be ok to come up and get the medicine!  So clearly Tiffany does not understand! Read Less

The entire facility is to be commended for the caliber of the staff, the expertise of the doctors, the ambiance, the services, the cleanliness & the optima kindness of the employees towards the patients & their parents. Thank you! Read Less

Today was our first initial visit for our Ginger girl, we were getting all her shots & vacs as well as whatever else. The staff there was exceptionally sweet, Sara, Krissy & Dr Cook! We have a large dog (obese) yet healthy who can be a moose to handle & yet they did it quite well lol! They seem to be a very nice clinic, thorough, descriptive & clean. They helped us make up a plan for Ginger to make sure we stayed in our budget and what was the best preventative & healthiest routine for her!! Thank you everyone today, Ginger will see you soon!!Read Less

Dr DeMonarco and staff takes such a personal interest in your animal!!! My first golden went there for his whole life of 14.5 years and my new golden is starting off there. They take such great care and really remember you. Yes, they might be a bit more expensive but you get what you pay for at other vets and any other one I've ever been to is incomparable to South Trail! As long as I'm living here I'll be going there!!! :) -Melissa, Mango, and Winston Read Less

I had a terrible experience. I rescue birds, my parrot hurt himself and was in much pain-the vet examined him and gave me a prescription for pain and inflammation. When I went to pay unbeknownst to me the card was over drawn so I paid the card down but the company said it would take 24 hours to post! I spoke to the office, I was able to put 1/3 of about $300.00 on my card, they took my card, had all my information, and had me sign that I would pay the rest but then took the medicine to relieve the birds suffering! I was appalled-where was the compassion, the commitment to help suffering animals! I immediately went to my bank, paid and left, never to darken their doors again. I am amazed-those who treat sick animals will be the first to encourage you to adopt-so many homeless animals waiting in shelters-yet they are the last to help you and will allow these innocent animals to suffer unless you pay right there and then, even when they have a promise note and hold your credit card for ransom! Shame on those @ South Trail Animal Hospital! Read Less

I have had numerous "bad" experiences at this facility. Relieving your wallet of money is the #1 Objective I have found over years of going here. I am on my last try with this place......if they screw me again the reviews will continue. I was encouraged to have surgeries ( fatty deposit on animal at over a thousand dollars) because they may be CANCER !! They scare you..... My animal suffered for no reason at all. The medicine and RX's are VERY EXPENSIVE compared to outside sources. The reviews will continue with more specificity once I sever my ties with them. The Staff ( Techs? ) are young girls with little knowledge. There is always a high turnover of "techs" and always a HELP WANTED sign in the window,,,,,,Not a good signal being sent to perspective clients... Stay tuned as I review my five years experience with this outfit.....More to follow with the doctors names as well......Read Less

Vets and techs and South Trail are consistently caring and helpful. My elderly kitty, Lucy, has hyperthyroid and many of the problems that go along with it and Dr. DeMonarco-Snell, Dr. Gillaspie, and Dr. Golden have been fantastic in their treatment (I'm sure the rest are great, these are just the 3 I see). They listen to me and are always happy to answer questions. I showed up at their doorstep without an appointment last week when my girl was sick and they got me in, took their time checking over her, and resolved the issue. I'm beyond grateful for their above-and-beyond care of my babies! Read Less

Dr. Demonarco-snell was very nice and attentive to my concerns. The staff was friendly and answered all my questions. When choosing meds i didn't feel like they sold me on a brand, we did pros/cons for each that were appropriate. Don't want to go anywhere else. Read Less

I understand that everybody has to make a buck in order to survive however, South Trail Animal Hospital (S.T.A.H.) charged me $50 for a week supply of piroxicam (6mg a day). My dog has cancer and I needed the medicine to make ME feel good. Like I am doing everything I can to make my dog comfortable and maybe extend her life. So I swiped my card and bang $50 gone. The Next day I called another vet who issued me a RX for my dog and told me to call BCP pharmacy from Texas or something like that. I purchased a month supply of the very same drug for $18. I received the medicine 2 days later, when I noticed that it was the same exact pharmacy that S.T.A.H. uses. HOLY COW! These MFers knew that I would buy the drug at any price and do anything to save my dogs life. They straight up jacked up the price up by $45.50($18 for a 4 week supply = $4.50 a week) I will never take my dog to South Trail Animal Hospital again. On a side note, I also boarded my dog at STAH for Labor Day weekend. This was before I knew how they were screwing me on the cost of the medicine. When I came to pick up my dog, she looked clean and happy to see me. I was happy to see her so we loaded up and got the heck out of there. Later that night I noticed her nose was rubbed raw, like she had some sort of muzzle on her. I cannot say for 100% that they put a muzzle on my dog for the entire weekend, but I do know that her nose was rubbed raw. And the screwed me on the price of the medicine, and I will never take my dog back to South Trail Animal Hospital. Read Less

My fiance took both our cats here, one for a food allergy and one for an insect bite. While I did not see the clinic myself, he had only good things to say about it and the vets there. A couple of days later the vet called to check to see how our fur babies were doing. The next day we got a welcome letter and a 'get well' card addressed to our cats! I am very impressed with the service and followup of this animal hospital and would recommend them to anyone. Read Less