Animal Emergency and Referral Center

My Red Nose needed her knee fixed. Was done expertly and with love. Thank u its been over a year and she once again can run with the rabbits. Dr Phillips is a wonderful doc. I would trust her and the staff was on point, caring and compassion was evadent. Read Less

We had a wonderful experience here! My sheltie, injured herself while we were in Fort Pierce, staying in a hotel. She got prompt, wonderful care, was diagnosed quickly, and treated. Our vet was so kind and compassionate and treated Spirit like she was her very own. I wouldn't hesitate to come back here if the need did arise. Read Less

I came in today to have precious looked at and Dr. Lyman was so wonderful with my dog. Been going to a different vet for years and decided to take her somewhere else. Thank god I did. Going to find out what is exactly wrong with my dog. The staff there treat u like family. The doctors are awesome there. Thank you so much for taken care of my baby girl. Read Less

I will recommend this place to anyone. Lovely staff and a doctor on staff 24/7. My pet was in distress and needed immediate care and they were there ready. Thank you for everything you guys have done. You saved my baby. Read Less

While on vacation in Ft. Pierce our dog became ill and we took our little Missy to this vet on July 5th. She had eaten bad dog treats and needed to be treated for poison however the head vet (Dr. Lyman) refused to offer treatment unless he ran a $5,000. MRI. Once we said this was too expensive and begged to treat her for the poison the head vet lowered the MRI price to $3,000. but still too much money. Then he went to $2,000. for the MRI. Seems he only wanted the money and still refused to treat for poison even when the female vet asked him for permission to do the poison treatment. Instead told he us to get in the car and drive Missy to our vet in Miami. We didn't make it to our vet since our Missy died that night in our arms. I only gave this one star because you can't give 0 stars. Watch out for this place!!!! My father, Mother and family never got over the loss of Missy. Read Less

I will never step foot in this place again. In my opinion their major focus is MONEY!!!!! My very sick dog came in at a very distant second. The minute you walk in they ask for your credit card and charge you $70.00 and ask you to sign forms regarding DNR and CPR with different break downs as to what they charge. Dr. Phillips briefly examined my dog and told me she had to do further tests, blood work and an x-ray. I would have to leave the dog and she would call with the results. It would cost $750.00 and I needed to pay $500.00 before leaving. She called with results and wanted to keep the dog overnight to do an ultrasound and oxygen Iv at an additional $2000.00. I told her I couldn't afford that and I would go pick up my dog. I was asked to sign a form stating I was taking the dog against her medical advice. In my opinion Dr. Phillips was rude and condescending. I took my dog to my amazing vet, Dr. Dan in Vero Beach the next morning. $130.00 my dog is all better! Big difference between $130.00 and $2000.00. Not to mention a whole lot of kindness and compassion at Dr. Dan's! Read Less

This is our German Shepherd's 2nd trip to this fantastic hospital. Both times Dr. Phillips has been able to help our dog and keep her comfortable. The first time was a surgical operation on her rear knee and this last time an infection in her rear end that has been very difficult to get rid of. KOODOS to the whole crew they are wonderful. Read Less

About 3 months ago, My French Bulldog tried to jump into my friends SUV and severely injured her back and cut herself on something in the process. She was unable to use her back legs, so we rushed her in to the emergency center. The Dr. gave us our options, and we decided to leave her there for treatments. After a few weeks, she was getting better, stronger, and more able to move. We brought her home, then took her back and forth to Dr. Lyman and Dr. Phillips for outpatient hyperbaric, laser, and water treadmill therapy treatments. We followed their rehab advice at home, and she continued to improve. 3 months later, she is doing so well and getting better every weeks. You would hardly know she had injured herself! Thank you to all of the staff at Animal Emergency and Referral Center! Read Less

I have been bringing all my cats to the Animal Emergency and Referral Center for years. The veterinarians and the staff are very caring and great with my pets. In emergency situations they will take pets in immediately. Read Less

We had a wonderful experience at AERC; everyone was so compassionate and concerned while Kona was being treated for an inflamed foot back in February. It was heartbreaking for us to see her like that and not know what happened to cause her to limp and have so much swelling. We were passing through on our way to Key West in our RV and only in the area for 2 days. What a relieve that we found you! The day after Kona's laser and hyperbaric oxygen treatment, we saw much improvement. She could put some weight on her foot and the swelling was starting to go down. I can't say that we weren't worried as we continued down to the Keys, but in a few days we knew it would all turn around. Thank you Dr. Lyman, Dr. DeRoin and all the rest of the vet staff...Thank you for making Kona well and saving our vacation. Photo #1 is Kona with her laser goggles on. Photo #2 is Kona's foot 1 week later. Read Less

I was referred here because my dog needed platelets, she had zero.  I was met by a vet. C Wasserman.  The first thing they ask for was my credit card and DL, Filed out some paperwork and most offensive was the DNR that was attached to my information.  It started with would you like basic CPR $225 to -$300?, there were about five choices the last over $500.00 for full CPR.After a brief exam of my dog who had internal bleeding, Wasserman said the dog (Lola) would have to stay a least 4 days (and I could not stay with her) and it would be at least $5,000. maybe ten.  I told her my dog was like a service dog to me as I have health problems, she has been with me 24/7 360 days a year for over 8 years and I was not going to leave her with strangers to die alone thinking I deserted her.  I told Wasserman I drove here for a platelet infusion, that Lola was on K1 and wanted to stop the bleed.  No.  Her way or no way.  She placed a little round device on the bed and said I'll give you some time to think about it (interesting behavior) and when you have made up your mind push the button.  That didn't take long.  I pressed her button and said we were leaving.  She then demanded I sign a release against medical advice, I signed without reading ( too bad she couldn't read my mind), then as I headed toward the door with my very sick dog she comes up behind me and said something.  I said I was referred for a platelet infusion and you refused, you are only interested in money.  While I was crying in the exam room with my dog, she starts telling me how her medical co-pay is $16,000. a year!  Was I suppose to say Oh, sure here take ten grand.  She should have her license removed and/or go before the board.  I took Lola back home, but the next day she would not eat or take her meds.  I took her to a real vet on Sat. the 20th and had the love of my life put down with me kissing her head as she passed.  I could not let someone I love so much suffer. Read Less

If I could give them a negative -5 star, that would be appropriate. 1 star is too much. THE WORSE VETERINARIANS, THE WORSE ATTITUDE, HIGHWAY ROBBERY PRICES. Selling antibiotics for everything without any diagnosis. Took my 2 dogs on 4/16/17 because they both had bloody diarrhea.  The young lady vet was very sweet but said she had no capability to do a coccidia test. Charged me $460 to look at them and do a parvo test. Sent the dogs home with antibiotics. On 4/21/17 my dogs started bleeding again. I called them and was told that they DO have capability to do the coccidia test. I arrived there and the old miserable bitch that calls herself a vet should never work with animals or be allowed to speak to humans. She had the worse attitude. As I was trying to explain to her what has happened, She kept on saying that she didn't want to hear about it and didn't care to know what happened.  One of my dogs freaked out there, like never before. She wouldn't let anyone get near her or put a muzzle on. The vet was going to tranquilize her but decided she wasn't going to do it because she was afraid to be bit. Really?  Every other vets office had no problem putting a muzzle on her and didnt she have enough experience with scared, stressed out dogs?   My dog was feeling her negativity and bad vibes. My other dog she was going to do the coccidia test that the other vet on 4/16/17 LIED and said they didn't do it there.  This vet said she couldn't get enough stool and didn't do it, again!!  She had the nerve to ask me why I waited until 11pm to bring the dogs and why didn't I bring them in earlier. Well. This is a 24/7 emergency clinic. Who is she to ask me that?  And why would she? She wants to get paid and not have any animals to treat??   I proceeded to explain to this monster that I worked 2 jobs that day.  I suggested to bring in a stool sample in the morning so they can test for coccidia. She said not to bother because she was not going to accept it and take the dogs to a regular vet while repeating she didn't have time. Really?  We were there for over 2 hrs and there was no one else but us. The place was empty. She wasted 2 hrs of our lives and we were so aggravated by this sub human that calls herself a vet. Bottom line:  THEY WILL OVERCHARGE YOU, TREAT YOU LIKE DIRT AND WILL HAVE NO DIAGNOSIS. DONT JUST WALK AWAY FROM THIS PLACE - RUN!!  The owner should be ashamed of himself to hire these kind of cold hearted employees. everyone on Facebook have been commenting the terrible experience they had with this place and how awful They were treated. Read Less

for all you animal lovers please read that this vet NOT PROFESSORIAL or COMPASSIONATE all they care about is the money they make . Earlier in the day I was calling several vets researching coming across this vet asking about prices regarding my dog, spoke to this vet on the phone about my dog needing medical attention. They told me $70 (I did not have it at the time, I told them we would have it that night when my son came home from work) they told me to come in when I have the money. As I was monitory my dog threw out the day I notice he urinated on his self, causing me great concern just at that time one of the vets that I called, had called me back an in a panic mode I told her what was going on and she said come in, I went in an she told me it was going to cost me $70 for an exam which I did not have at the time till later on that night , the doctor Cindy Wassermann came in an started giving me a serene about if (because I had no money until later on that night ) if a man came up to me on the street and ask me for money for himself and two children to feed would I give it to him, I said yes I would but that is not the same thing I came to you as a veterinary an a professional to help my sick dog that THEY KNEW was going to pass away , they still YET refused me and I AGAIN LEFT with my very sick , . Again I was refused treatment for my sick dog. As I came home from getting my daughter from work, we noticed Louie was not breathing very well and wanted to bring him back in. My son gave me the $70 to get him exam but as I was driving to the vet my dog pass away in my arms. Rest in peace Louie June 20, 2004 € march 30, 2017 #justiceforlouieRead Less

I am so thankful for the doctors and staff at animal emergency and referral center they took great care of my dog Haze when he was very ill in their hospital and now he is acting like himself again maybe even a little more spunky then before thank you so much doctors and staff for doing such a great job and saving my boy. Read Less

Thanks to the two wonderful ladies who helped me out. I have a diabetic dog who needed his insulin shot, I ran out of syringes and it was late but these ladies helped me out anyway without charging me the regular visit fee of $70. Other places have denied my dog care because of corporate rules and policies. Im glad someone actually cared for once instead of turning me away. Healthcare for people or animals should not be denied because payment isn't available right away. I hope all those corporate people run into their own kind one day and feel what it's like to be told no. Read Less

I HAVE A FRIEND THAT TOOK HER PET TO THE ANIMAL EMERGENCY & REFERRAL CENTER. IT WAS HIT BY A CAR. THE ER DOCTOR ON THAT NIGHT WAS VERY NICE (FOR IT TO BE 12AM IN THE MORNING). WELL SHE TOLD ME THE STAFF IS VERY NICE AND THE DR. WAS GREAT. THEY DID X-RAYS, BLOOD WORK. DID U KNOW THE HAVE AN MRI, HYPERBARIC MACHINE (WHAT EVER THAT IS) THEY AT THERE PLACE. THAT IS CARZY WHY WOULD YOU NOT WONT YOUR ANIMAL TO GO THERE. WELL MY FRIENDS PET IS OK. THANK YOU TO ALL WHO WORK THOSE CRAZY HOURS AT THE ANIMAL EMERGENCY & REFERRAL CENTER. THANKS AGAIN FOR EVERY THING YOU DO THERE!!!! Read Less

Last night was one of the saddest nights of my life. I had to put my sweet baby girl Sophie down after she had an aggressive seizure. She was old and I felt like it was time for her to go peacefully. This hospital was AMAZING from the beginning. I called them at 10pm to rush her there, the hospital was clean and quiet and the staff were simply AMAZING. The Dr. Was very nice and she listened to my concerns and was not judgemental about my descions at all. She gave me a list of options and told me she supported what ever decision I decided to make. This place made a very horrible experience much easier to deal with. Thank you to every one of the staff members at this hospital. Read Less

I brought my 5 month old puppy to the Animal Emergency & Referral Center because he had started limping after playing with one of his litter mates. Dr. Phillips, the orthopedic surgeon, took a couple radiographs and was able to find what was hurting him almost immediately. Thankfully it was only a minor injury and I was able to take my puppy home without him having to undergo surgery. Dr. Phillips placed my pet on an appropriate after care regimen and so far it looks like we are on the right track to getting my puppy to feel as good as new!! I am so appreciative of the Doctors and staff at the AERC for showing me soooo much kindness and always being there for me and my pet when we need them!! Read Less

Dr was very rude after I said I could not do a $5000 treatment and then told me to put my puppy to sleep. I ask well can you do this or that and he said no, it is all or nothing. Then he told me to go back to my regular vet and let them do subpar care and your puppy is still going to die.Read Less

Thank you so very much to Dr. Gallagher and her team for making the transition so peaceful and for working so hard to make this happen. Snickers was my cat she was my baby for 13 long wonderful years and the emergency team at ERC kept her alive until I could SEE her one last time. It was a surprise to all that her illness would take her but I never thought that someone would take the time to acknowledge the love a pet owner has towards their baby. Dr Gallagher is by far the expert and went out of her way (while sick mind you) to do everything in her and science's power to aid us in our time of need. She went above and beyond her duties as a doctor that just met me and my Snickers who is now in a box wonderfully adorned with cards and her print, but my baby is home. . I would expect anyone who loves their pet in their time of need would take them to ERC.Read Less

Dr Phillips and the staff made a very difficult time much easier. We knew our Missy was well cared for and we were kept informed about her progress everyday. Our little girl needs another surgery and we are confident the outcome will be just as reassuring. Read Less

Dr.Lyman gave me the BEST experience I have ever had at a vet office.All of his vet techs are very professional ! Awesome vet emergency office ! They took very good care of my cat muffin and it's amazing the results we got with the Laser/ Hyperbaric Oxygen Therapy ! Read Less

I NEVER write reviews, but this place has beyond pushed me to do it. I get it, people write the nice reviews because the place saved their dog/cats life, but trust me your dog could be dying and if you don't have the money they won't even see them. It was a Thursday and my dog was dying, I got paid on Friday and NOPE!! Friday morning came and I took my beloved boxer of 11 years to the vet and well needless to say she did not come home with me. She died...she may have survived had they helped her, but I will never know. Here is the thing, it is not the problem of the vet to have saved my dog if I could not afford to pay for it, I get it, BUT the person who spoke to my husband suggested we try the credit, when he replied "I know I won't qualify for that" her response was "well if you really love her you would try" WOW....nice, I was holding my dogs lifeless body, and "if we cared"???? I called the next day after she passed and spoke to the Vet, atleast I'm assuming who that was...and told them what happened...I got very little in response as far as giving a hoot. Ok...whatever, you guys just plain suck....I still didn't write a review though. It's been a few weeks since my baby passed and I have been slightly salty, but today....well today may have pushed me over the limit!!! I also have an African grey and she takes daily medication. Her little 10ml syringe (NO NEEDLE) just the little sucky kind...pardon my lack of medical terminology...well it broke, meaning I could not give her her meds. My husband went to the vet who is about 2 minutes from my house and asked if they had one we could get from them. Welllllll they said NO!!! She isn't a patient there and they didn't know what he was going to do with it?!?! Really????? Please take note there was no needle, I mean come on!!!!! So I had to go to another vet a bit further and asked them, no problem they handed it right over. We had the other one to show it broke. I have NEVER known this kind of careless attitude with people who should be some of the most compassionate kind of people. I promise you this, I will NEVER ask you of anything ever again and I'm sorry I ever did!!Read Less

This is the greatest life saving pet facility ever! To Dr. Wasserman and Dr. Phillips to techs Parker and Marcie and countless others during our 3 week journey, the Trodglen family is beyond grateful for the care our Dexter has received. Dex came into the facility after being attacked and mauled on May 16 after having a complete amputation and was in serious condition when he was transferred 3 days later to Animal Emergency. To the entire team at AERC, words are simply inadequate to express our gratitude, we can't possibly thank you enough for saving our little guys life! Read Less

Our Scottish Terrier has a history of liver problems and she was finally diagnosed with Cushions Disease, but before she was diagnose with the disease she became gravely ill with symptoms of not eating, lethargic and overall not moving, we rushed her to Animal Emergency and Referral Center, and this all happened on a Sunday morning, our Baby (that's her name) was becoming worst by the minute, the vet and his assistance were wonderful with her, they ran test and the vet said that Baby had Pancreatic Disease, and a swollen liver also, she was in so much pain, but they quickly gave her pain meds and honestly told us that she may not make it through the night. I prayed that night for our Baby. The vet ask us if we were willing to have Baby be treated with their Pet Hyperbaric Oxygen Therapy and emergency meds, we agreed, so I called the vet on Monday evening, I was told by the vet to call in the evening so that I could speak to him directly, I was also great full that I didn't get an overnight call that our Baby passed. Well when I spoke to the vet Monday evening he was full of Great News, our Baby was recovering beautifully, he said she was begging for food, sitting up and anxiously wanting to hang out with everyone, we were able to visit Baby and when she came out to see us it truly was a miracle we had our Baby back. (I was a little concern when we visited Baby, because she would have rather hang out with the vet and his assistance ) So, we were finally able to bring Baby home and to follow up with our vet, but honestly, I would have loved if the vet that saved her life could be Baby's vet. Baby is doing well, she on medication for her Cushions Disease, and we will be celebrating her 14th Birthday this August.Read Less