I don't have an exact complaint for the emergency vet location in Casselberry, but certainly for the one in downtown and the people (third party; board members) who administer all locations. On Dec 24... Read More
I don't have an exact complaint for the emergency vet location in Casselberry, but certainly for the one in downtown and the people (third party; board members) who administer all locations. On Dec 24, our cocker spaniel was bleeding. We were not sure what was wrong with her, so at 10:30 pm my husband, sister and daughter rushed her to the emergency vet in the downtown area because the Casselberry office was very busy that night. After charging my husband $400+ on visit and LOTS of different medicines, our Lola was sent home with a urinary tract infection. On Dec 26, sadly we had to put her down. When she woke up that morning yelping in pain and not being able to stand much less walk, we knew something was terribly wrong. The vet at the Casselberry office diagnosed her with renal failure. We paid an additional $295. In two days TWO different diagnosis. I spoke to the head vet, who in return investigated the matter. Dr. Martin felt something was not right and stated he would take my case to the board end of March, and asked that I call him back with the findings. I've called on FOUR separate occasions. He seems to never be in the office, and never returns my calls, even though I leave detailed messages. Yesterday when I called, the receptionist was extremely rude and even hung up on me. I am now considering taking this matter higher up. The lack of courtesy, professionalism and care is frustrating. Very, very disappointed.Read Less