I have both my dogs on the wellness plan and have been bringing them there for almost a year . This place is run by the most incompetent people , they cancel appointments for shecduled check-ups all the time . My male Aussie was in there for a check-up and swallowed a pill that was dropped on the floor in the examination room and they had to induce vomiting and had the nerve to try and charge us for the procedure . Once there plan is done, (60 more days) we will never step foot in that place or PetSmart EVER AGAIN . They are just in it for the money and nothing else . Good luck . Read Less

We took in Layla. The kitten we found here in the rv park where we live. She was sick and having problems with her balance. We nursed her and was helping her. But she needed help. Animal control recommend them. They were awesome with her and worked with us on what we could afford at the moment. Thank yall so much. She is doing better already. And yall will become our vet. Thanks again from Layla and the Barber family!!! Read Less

So I guess I should honestly be writing two reviews. One giving this place 5 STARS and another giving one of the vets a 1 STAR. But for the purposes of this doctor I am going to give it a 1. I take my puppy here and am on a wellness plan and I have enjoyed it so far. The doctor I normally see, Dr. Olsen is great. She is such a sweet lady and very caring of my puppy. My dog was feeling ill the past couple of days and I had decided to use my "unlimited doctor" visits a go and get my dog checked out. They were able to see me pretty quick and the staff were very nice to me and my dog. Once we go into the exam room is when I started to feel uncomfortable. My doctor came in and he sat down on his wheelie chair and my puppy started to shy away from him. Mason (my puppy) is a little scared of things that roll so I told the vet that he doesn't like that and is scared and he still stayed seated in it. So I am explaining to the vet the symptoms of Mason and he immediately throws out the idea of an X-RAY with his only reasoning being that "we had a dog come in earlier today that we took an x-ray of and we found christmas ornaments in it".... Mason was not having these same symptoms as he stated the other dog was having so I didn't feel like it was necessary to spend $160 extra dollars on top of my plans for this treatment when the symptoms I am describing don't even match up. So I decide to just to just get a fecal sample and test done to see if they can find anything. HE STILL ON HIS ROLLY CHAIR AT THIS POINT!!!!!! So I am trying to help Mason seems more comfortable at this point since the vet obviously is not. So I stand in front of Mason so they can do that and Mason squeals and whimpers. The vet then says we should put a muzzle on him. IS MY DOG TRYING TO STRIKE YOU, I DON"T THINK SO. He is scared because you are on your rollie chair and not trying to keep him calm when he is a calm dog already and is perfectly fine with everyone else in this hospital except you. So I was like "No, I will just give him a treat and you can finish getting the sample". We get the sample and then the rest is history. Basically my point of this is, Dr. Olsen and the rest of Banfield Hospital is GREAT!!!! Go to them they are fantastic! and Dr. Calvin LeClear who is apparently Chief of Staff WILL NOT be seeing me or any of my pets ever again. Read Less

They are awful. So Alachua County Animal Shelter has a list of approved vets for first time wellness exams and Banfield made an agreement to serve as one of these vets. I went in to there saying "Hello I just adopted and I am here for the Wellness exam I believe my new puppy has kennel cough" which is doggy flu and I presented the folder with the information of the wellness exam which the receptionist read over. Once the vet examined the dog they tried to charge us $600 to do an X-ray, blood work, and then the vet tech started spitting out acronyms for exams knowing very well that we are not medical experts and trying to sound like she knows what she is talking about. Unfortunately for her we are pre-med and knew exactly how unnecessary this overcharge was. They then tried to not honor the free initial wellness exam and I had to call the animal shelter right in front of them telling the animal shelter they should call in Banfield for not honoring their agreement to take them off the list and remove all Banfield ads from the shelter. Suddenly the receptionist started listening apparently because she had been there the whole time and reacted by speaking to the vet tech and telling her we do honor those exams. They then tried to take a coupon I brought up for my following visit saying the coupon was only for first time visits, but when I told them that's not true at all and they better honor the animal shelter free wellness exam and leave me with my coupon for the follow-on visit she tried to read the small print. She was proven wrong, the coupon applied for a free exam, any exam at anytime, full stop, period, and not "first exams". She then told the vet tech to put the exam under a coupon exam, and when I said she better not since it is not a coupon exam it is a waived wellness exam they said they could not guarantee the coupon would be honored on our follow-on exam because a follow-up is a "less expensive exam". So essentially they are saying the coupon applies for a full physical and a follow-up is not a full-physical which is again a lie according to the coupon again it applies to ANY exams. So, I again got irritated and told them "so you are going to charge me instead of taking my coupon on a follow-up exam because the exam is cheaper than the exam the coupon applies for which is ANY exam?" At which point another pet owner told them they are being ridiculous and she really hopes Banfield doesn't treat everyone like this, at which point they started apologizing and saying the coupon could be honored and they would put this first exam as a wellness exam as it should be. WORST VET EXPERIENCE EVER. Impersonal and greedy. Read Less

We've been using Banfield for years now, specifically the Gainesville location for the last 3 years, and I can honestly say that our pets have been in the best hands since! All of the staff is absolutely amazing; however, for us, Dr Osborne has felt almost like extended family with the care and concern she has shown them! Our dogs are not always fans of going to the vet, understandably so since they don't understand the need for all the exams and procedures, but with Dr Osborne they've always been excited and happy to be there! We HIGHLY recommend the Gainesville Banfield!!! Read Less

I have been coming here for years with all my pets. They are friendly, knowledgeable & very compassionate. We had 3 pets that needed to be put down over the years & they accommodated us with the understanding that we just made a very heartbreaking decision & were losing a member of the family. As to the comment about seeing a different doctor every time, I have seen Dr. Price almost every time because I request an appointment when she is on duty - please remember they are open 7 days a week & almost 12 hours a day so there are shifts. Although for last minute or regular checkup appointments any of the vets they have on duty are more than capable. Besides, I think skill, friendliness and compassion are all part of the hiring protocol. Read Less

We had to take our dog in a few days ago. She was experiencing some difficulties and required some immediate care. The veterinary staff provided us with some top notch service. I cannot say enough about how professional and understanding they are. I will continue to do business here and totally trust their work. Read Less

They were extremely helpful for our first time visit, my dog was showing signs of an allergy to fleas, even though she didn't have any at the time, so she needed flea medicine that day. However, going into the appointment I noticed I didn't have my debit card on me and only had $48!! After telling them this they worked with me to give my dog the medicine she needed and only charging me the minimal so I could get it that day! They were very helpful with getting her on the plan that was cheapest and only what she needed. She got very nervous during her fecal sample so they didn't want to make her more nervous than she needed to be, so they just told me to bring a sample from home on our next visit. Very happy we went here!! Read Less

everybody is rude and acts like they have better things to do than care for your animal (which they obviously don't). my puppy went there after being missing in the woods, and she had huge open wounds on both of the backs of her legs and they barely even looked at them. they gave me antibiotics and sent me on my way. they're over priced as well. i took her to gainesville animal hospital and they cleaned my puppy's wounds as banfield should have and gave me this amazing cream for it and told me to come in with no charge for a check up! i will not be going back to banfield Read Less

Recently moved away from the area, but did enjoy coming here. The techs and front desk staff are great and super friendly with your pet. I didn't like how they seem to always have a new doctor every week. For example, every time I went for my appointment it was a new doctor attending me, I never saw the same Doctor twice. Read Less

I forgot to reschedule (my fault) but was in the hospital. I then received a call from the receptionist and the doctor. The doctor told me she set aside 2 whole hours to de-worm my dogs and if it happened again she wouldn't see them. I understand her frustration but a little consideration for my for situation would've been nice. I still wanted to give them a chance even after getting 3 different prices for de-worming. I'm sure they won't miss my business but I'll be taking my dog to another vet one who I feel cares more about the animals. Read Less

DO NOT GO HERE! All they care about is money! We are first time dog owners, and we were about to spend $500+ for banfield's wellness plan because the vet recommended it to us. She claimed that our puppy was still missing a lot of her shots, and that we would have to come in every couple months so our dog can get them. The vet also stated that our puppy, Luna, might have heart worms. We ended up going to Shores instead, and we only had to pay $100 for her shots and we don't even have to go back until next year! Our puppy Luna is completely fine -with NO heart worms - and we would have definitely been scammed if we listened to the vet at banfield. Read Less

I have had two wellness plans here for the past two years. Dr. Price has been incredible! I have a large German Shepherd and 4lb Chihuahua and they handle them both exactly how they want to be treated. They take as long as they need to make my pets feel comfortable and are extremely gentle and professional. Our wellness plan helps make sure we dont miss anything and makes bringing them in for the unexpected much easier. Read Less

I signed my 12 year old Shih Tzu up for the wellness plan a month ago. I was hesitant due to some of the poor Google reviews. Since signing her up I have taken her in for her routine exam and vaccinations and then again for a dental cleaning and she had 2 teeth removed. Every staff I have come in contact with have been friendly and professional. I dealt with 2 different Doctors and both were top notch. the communication has been great. The follow up communication has been great. The wait time has been good. They have not tried to up charge me for anything that has not been needed. My experience At Banfield has been excellent. My experience has exceeded my expectations. I compared prices with a lot of other vets in the area I think the wellness plan is a great value. Read Less

All of our pets have been going to Banfield since we moved to Gainesville 12 years ago. They have provided excellent care, great wellness plan savings, and have held our hands and been incredibly compassionate through the difficult decisions we've had to make. We're very happy here. Read Less

My Banfield in Matthews NC is GREAT. LUCKILY I do not have to deal with the Gainesville, FL Banfield on a regular basis. They are TERRIBLE. Even with an appointment I waited over an hour past my time. The front staff ignored clients waiting in line. Not a friendly group. Read Less

Dr. Leclare is incredible! He is one of the best vet I have ever met. He is so patient, kind, and caring. He is great at diagnosing and treating underlying issues. Cannot say enough about him and the staff! Read Less

Caring staff willing to take on a new client as a walk in on a Sunday no less. Provided care for my cat quickly and kindly. I will be returning to them in the future. Addendum: They even called to check on my little man the next day. :) Read Less

I have been taking Leia to this Banfield location for years now. She has always had issues with her ears so having a Wellness plan made sense for her. I signed her up a long time ago and have been OK with my choice. In the past, I have been less then thrilled with my experiences. They always gave her the same medications, even though the didn't solve the problem, and seemed offended when I asked if there were other options. They obviously didn't think I was using the medication correctly and that was why it wasn't working. I came out of that appointment and attempted to cancel my Wellness plan, only to find out it had renewed the month prior. Leia's most recent appointment was a totally different experience. The tech was super nice, and helpful. She walked us through the prices for everything and gave us all of our options and what their costs would be. I advised her that my pup does better for the exam if she is in the back, and not in the room with me or my boyfriend (she is a wuss and wants us to rescue her) and she took her to the back, did the exam and vaccines, and brought her right back. Dr. Price came in a few minutes later, talked to us about Leia, explained why she thinks her ears are a constant problem and gave us some NEW meds to try as well as recommending we try to tackle what is probably an underlying allergy. It was the first time I felt like someone was looking at MY dog and considering her specific situation instead of just prescribing the standard medication that had not worked so many times before. She also had us schedule I follow up for 10 days in the future, so they could take another look and make sure the meds are working. THIS HAS NEVER HAPPENED BEFORE. Usually, they charge us for the meds, hand us some vague instructions and send us away. This definitely made me feel like Dr. Price wanted to help Leia get better, and not just sell medications.Dr. Price also suggested we get Leia's teeth cleaned in the near future. Every other vet we have seen has suggested we schedule her cleaning ASAP and made it sound like she would be very sick if it didn't happen in the next 2 weeks. I know this is not true, so I never scheduled her cleaning (they are expensive). This time, it was suggested that when her plan renews in a few months, I move her up to the next tier, save some money on the procedure and schedule it then. I appreciated that the staff considered the financial side of owning a pet and understands that it can get very expensive very quick. Additionally, upon checking out, they asked if we wanted to schedule again with the same vet. YES! Previously, we would schedule and get whatever vet was there that day, meaning that it was never the same vet twice. I love the option of having Leia have one vet that knows her and her situation. It really seems like the people from Banfield have been reading their negative reviews and taking into consideration their not-so-great reputation and trying to make some real changes. I really hope my excellent experience this time was not a fluke, and they continue to show such care in the future.Side note on Wellness plans: When you sign up for a plan, you pay a standard fee up front, then a monthly fee. If you are on a plan, use Banfield services, then decide to cancel the plan, you are expected to pay for the services that you previously had not paid for because of the plan. They are not charging you $300 to cancel the plan, they are charging you $300, because that is the cost of the services you already used. Example: I sign up for the plan in January. Pay the $100 initial set up, and $25 a month. Then have $425 worth of tests and vaccines done on my dog. I decide to cancel in February. They are going the charge you the $300  when you try to end your plan, since you used $300 in services you had not yet paid for (and would have if you stayed on the plan for the year). Basically, the Wellness plans help you pay for the services incrementally throughout the year instead of paying hundreds at a time. Read Less

Today was my second visit to Banefield in Gainesville . Same doctor ,Dr. Price and her assistant Amanda are both fantastic to say the least. Gave Katy (my cat) a thorough follow-up exam. Gave me all my options. Very sage and honest advice.They both spent a total of close to 30 minutes with me. My bill? $30. I added a comfortis pill and paid a total of $45 for all that they did. Checked her heart, her skin allergy , her ears, eyes , teeth, throat. Checked a growth on her neck. And more.Tests are expensive no matter where you go and I don't expect Banefield to be that much less. The people that work there have to get paid like anyone else . So it's a business like everything else. I'm surprised at the reviews here.I've had high priced vets in the past and I consider the treatment that we got today a gift. Last visit was also 5 stars or I would not have returned. I like the people that are there. I think they really love the animals they treat and I believe they try to help to do the best to fit your budget. Read Less

I have had a great experience with Dr. Rachel Teague.  I took one of my dogs in because she was limping.  Based on my experience with Banfield in California, I expected to be told that Xrays and other tests were necessary.  Dr. Teague palpated her leg and recommended ibuprofen and time. She was absolutely fine after a week.  I was really grateful that she did not do the hard sell add on services.  Then when I had to bring in my older dog to be euthanised, she was completely understanding and sympathetic.  She was very supportive of my decision.  I am so grateful for her kindness and professionalism.  I would highly recommend Dr. Teague.  I haven't had any experience with any of the other vets at Banfield. Read Less

I could not agree more with all of the other reviews. This is a money hungry corporation, nothing more. When I first took one of my pets there, the first thing they had me look at was the wellness plan. I have 3 dogs and 2 cats, so something is always going on with someone, so of course I bit. However, when I told the tech that I was hesitant because being a college student and having a seasonal job, money wasn't always guaranteed, she told me that it wasn't a problem and I could CANCEL AT ANY TIME. What she forgot to mention was that even if I canceled, I would still have to pay the remaining payments. Thanks a lot Banfield for taking advantage of people through their pets. Read Less

This used to be my vet clinic until I got ripped off. They insist on running expensive blood tests when it's not necessary. My dogs are on Comfortis, the flea medicine, and before they prescribe it and every six months when a refill is due, they insist their protocols call for blood tests. No other vet I've ever been to, insists on this. The blood tests are about $150 per dog every six months. This is outrageous. The only good thing is they are open on Sunday and it's much better to go to them than to go to the emergency vet clinic, where their charges are highway robbery. I do like the vets here but they work for a huge conglomerate and have rules to follow which tax the pocketbook. I switched vets and am happy somewhere else, but if something happened on Sunday, I would definitely use them. Read Less

OK, I guess I don't quite understand why this place has such horrible reviews. Like almost any veterinarian practice out there, they will almost always try and lure you into running as many tests as possible. However, if you ask enough questions (like I do), you can often avoid a lot of their suggestions. It's not like they pin you down and say, "WE MUST RUN THESE TESTS NOWWWWW!" You, as the owner of your pet, have the right to politely turn down their suggestions. Also, think about if they didn't run tests and your pet suffered as a result; everyone would be pissed and accuse them of being "bad" vets. In my experience, this place is great. The staff is not only friendly, but knowledgeable as well. They have had to run tests, yes, but I, as a good pet owner, do my research before agreeing to anything. So, doing your part and researching is absolutely key. The vets are skilled and always sweet to my dogs. When I expressed concerns about my dogs having horrible allergic reactions to certain vaccines, they took the proper precautions. They gave my dogs Benadryl and then monitored them for a couple hours after the vaccines were administered. In addition, I got my dogs teeth cleaned and they did a fantastic job. I called Banfield every single hour that my dogs were there and they were always friendly and answered all of my questions. To me, this place is great and the Wellness plan is SO worth it. The fact that you have unlimited FREE office visits AND they are open on weekends will save you TONS of money when it comes to pet emergencies. Like I stated earlier, do your research! Don't agree to every single thing that they suggest. After all, they are only suggestions. Read Less

I wish it were possible to give this place zero stars.  The staff is friendly but the hospital is run like any other corporation - it's designed to care as little about you and your pet as possible and to bleed you dry.  I have two cats and have been taking them here for six years.  I stayed at Banfield for this long merely out of cost and convenience, but I have finally decided it's not worth it.  Their philosophy is to over-medicate your pet and sell you as many procedures and products as possible, whether they are necessary or not.  I decided to leave Banfield after a recent experience.  One of my cats started pulling out the fur on his belly and hind legs.  I took him in multiple times for examinations. They put him on 4 different drug treatments, one after another after another.  Nothing was helping and I felt he was being over-medicated.  Around this time, my other cat experienced a day where she could not hold any food down.  I was concerned because I could not find a reason for her vomiting.  So I took her in.  They presented me with a $200 treatment plan which included injections, take home medicines, long term antibiotics, special food and x-rays.  I thought it was absolutely ridiculous and told them to hold off on treatment for both of my cats. I then went to EarthPets and talked with someone there.  They suggested my male cat may have developed a sensitivity to grain, which many adult cats get.  They also suggested my female cat may be vomiting from eating too quickly.  So, I went ahead and tried the least invasive approach.  I put both my cats on grain free food and started serving my girl smaller portions in a larger bowl (spread out).  My female cat immediately stopped vomiting and my male cat is no longer pulling out his fur.  Problem solved.  They're both healthy, happy and haven't had any issues in over a month! I immediately called Banfield to cancel the health plans for both my cats (they sucker you into those pretty quick!)  I was informed that both my plans had already renewed and that If i wanted to cancel, I would have to pay $300 each for the treatments they already received.  I had no choice but to keep them on the plan.  When I hung up, I referenced my paperwork and saw only one plan had renewed and the other did not renew until the following week!  I called back and immediately cancelled the second plan.  A month later, I discover they're still charging me for both plans.  I call again to complain.  They had a record of my cancellation but didn't put it through.  I was then informed that if I wanted to cancel, I would have to pay an extra $300  because when I took my cat in the month prior, they utilized services which renewed my plan "early."  The operator stated I should have been informed of the early renewal at the time of service.  When I told her they had not informed me and I did not give authority to renew my plan early, she replied, "sorry, they should have."  That was it.Yet again, I was presented with the option of keeping both plans or paying $300 each to cancel.  Needless to say, I'm stuck with both plans for another year.  If you truly care about the health and well being of your pet, TAKE THEM ELSEWHERE.  For the sake of your sanity and your pet's health, it's worth paying a little more for an honest and reliable veterinarian. Read Less

I agree with the above reviewers - I would definitely NOT recommend this place. I had almost the exact same experience as Thomas - all I wanted was to get my kitten's ears checked for a possible infection, and before I knew it I get handed a list of procedures totaling over $200. The vet nurse and doctor told me that her vaccines "didn't count" because I hadn't gotten boosters, but I had the vaccine schedule that showed otherwise. Overall, they made me feel like I was a irresponsible pet owner because I hadn't given her a litany of procedures. They also go for the VERY hard sell-pressuring me excessively to sign up for their wellness program, even telling me that the kitten would be "too old" in just a few days to be eligible. They're really going about things in the wrong way, I would have probably given them business if they''d been upfront and didn't pressure me to spend. Never going back. Read Less

Banfield is PetSmart's on-site small-animal veterinary practice. In theory, having a vet clinic at a pet superstore made sound good, but Banfield has been problematic and I've yet to hear of any customer who has been pleased nor of any DVM who would actually recommend Banfield. Because of Banfield's corporate structure, it attracts (especially in Gainesville, home of the state's only college of veterinary medicine) recent DVM graduates and then fails to retain them: in other words, recently-graduated vets work here before moving to greener gardens. That means you have a constant turn-over and it's hard to build up a relationship with "your" veterinarian. Also, as others have stated, Banfield has a nearly-legendary repute for its desire to run every possible test and otherwise try to charge the customer as much as possible. Gainesville, if anything, has a surplus of small-animal vets: we probably have about 20% more practicing DVMs in clinical work (not counting UF faculty or researchers) than the area should be able to support, yet most of them seem to do alright. ANY local practice which is locally-owned and independent is a better choice than Banfield because you're able to get personal care and have a fairly certain chance of seeing the same doctor time and again. From my own experience and the recommendations of friends--including other vets--I would suggest Suburban Animal Hospital, Timberview Pet Clinic, or Millhopper Animal Hospital. The principle owner/vets at both Suburban and Timberview (Drs. Mark Coleman and Cynthia Ice, respectively) have each been in Gainesville for over twenty years; in contrast, the DVM you see at Banfield likely may have graduated UF last year and be gone to Orlando next year. Think about where you wish to entrust your pet's care. Read Less

These people really put you through the ringer!The first person to come into the room is vet tech.  She starts entering things into the computer and is mainly focused on running up a very large bill.  They enter all sorts of vaccines (some of which are not even necessary), exams and tests.  She even had the nerve to say, "She (referring to my cat) must have a rabies vaccine before we can treat her".  I'm thinking:  Who do you think you are?  A rabies vaccine?  This is an in-door cat, she never goes outdoors at anytime and never comes in contact with outside animals.  A rabies vaccine is waste of time and money and exposes the cat to unneccessary side effects (some cats can become ill as a side effect of the rabies vaccine).The estimated total for this visit is now $170!Then comes to the hard sell, where they try to ram an over priced "wellness plan" down your throat.  The plan she was pushing costs $24 a month or $288 a year, plus a $69.95 enrollment fee.  Then they offer to discount $30 off the enrollment fee, but only if you sign up right then and there.  Big deal!  It's not insurance and it does not cover procedures, injuries or illnesses.  It gives you two physical exams a year, some other peripheral things (like during a urine test, the urine collection (not the test) is free), office visits and a 10% discount on anything else.  There are real insurance plans available from actual insurance companies, if you're so inclined, that cost about $30 a month and cover most everything you could encounter.  So the wellness plan is a total rip-off.I took my cat in because she had a UTI (urinary infection).  The cost of the visit (Urine test and anti-biotics) was $117.  With their "wellness plan" it would have been $43.  By comparison, when I lived in PA and I had the exact same problem with my other cat.  That vet charged me $65 for the exact same services and the exact same medication.  That vet was located in a very well to do area.As a side note to the "wellness plan":  After I got home, I read the small print, just to see how nasty it really was.  Get this:  You're responsible for the entire year's payments, even if the animal dies or is given to someone else and the plan can't be transferred to someone else.  So, if your animal dies, you still have to pay for the rest of the year's wellness plan, or retract it entirely and pay retail rates for all the services you'd received under the plan!So, after I refused to agree to their prices, she said, "Do you want a couple minutes to think about it?", then poked a few buttons on the computer and leaves the room.Next, in comes the vet.  The vet does not discuss money at all.  She asks about what problems there may be, a few questions about the cats habits, food, symptoms, etc.  She then does the exam and explains why the urine test needs to be done (this part was true and accurate).  Then asks, did the vet tech discuss the pricing with you?  I answer, "Yes and it's way too much".  The vet goes over to the computer and low and behold -- all the unncessary crap was gone and all that was left on the estimate was the urine testing, for a total of $87 (still a rip-off).  Having no alternatives at this point, I agree to the $87.  They then do the testing and confirm the UTI.Now comes the anti-biotic.  $30 for a 14 day supply of Clavamox!  When I went through this in PA, that vet wrote me a written prescription (for the same medication) that I filled at Rite Aid and it cost $14.  These guys?  They don't write prescriptions, you HAVE to buy the anti-biotic from them or go somewhere else (meaning you'd have to go through testing all over again at a different vets office).So, in the end -- the cost for a urine test and 14-days of Clavamox was $117.Then they squirrel you into a "follow-up" appt in two weeks and said, "We can take care of the vaccinations then".Yeah, right!  Like I'm going back...  I think not.So yourself a favor and take your precious little family member to the Small Animal Hispital at UF.  It cheaper and the people there actually care about the animals and interested in helping them, not just in draining money out of you.Note:  The only reason I went to Banfield in the first place was because I could go in at 7 PM, after work.  At UF, the lastest general practice appointment is at 3 PM.  If I had it to do all over again, I'd take the 2 hrs off from work and go to UF. Read Less

HORRIBLE customer care. First and foremost Banfield cares mostly about taking your money. Most of the vets here are straight out of vet school. It seems like Banfield trains these fresh out of school vets to pull as much money out of their clients as possible. Instead of taking the time to diagnose the symptoms, they wanted to run like 8 tests that could or could not have anything to do with what was going on and they knew it. They even brought up flea medication while I was trying to explain the threatening problems that my dog was having (flea meds had absolutely nothing to do with the immediate needs in which I was trying to have diagnosed) It's really sleazy and will rub you the wrong way. With gobbling up your money as their top priority, they hardly focused on my pet's real illness at all. I actually had to repeat myself about my dogs TWO symptoms about 8 times. They weren't even listening. More focused on their prepared way of scheming my out of as much money as possible.   It really is as if they don't give a damn about your pet at all. Just your money. I HATE this place for that. What a crappy way of being a professional. It makes me not even want to shop at Petsmart for being associated with such un-compassionate people.  AVOID THIS PLACE! I am being very sincere and honest. There are way better places to take your pet. I'm sure that just about any other vet in town would do a better job. I feel sick from all of  this. Horrible people who's priorities are backward. Sad to see. Read Less

I have my pet on their wellness plan and I love it. It allows me to pay for her visits with small payments over the year. I had my pet on the basic plan which covers all her shots, office visits, and preventative tests. When she got injured and needed X-rays I was able upgrade to the premium plan which covers X-rays that day without any extra charge other than the increased monthly payments. So I walked out without any money due at the end of the visit. It is a great feeling knowing that if I have to take my pet to the vet I don't have to worry about having $300 on hand just in case. The staff are wonderful and plus, it is very conveniently located in Petsmart. Read Less