Terrible , Kati Hill is a terrible heartless person, my dog was rushed in emergency situation having trouble breathing she is a senior 6 pounds, i was frantic my husband was driving as fast as possibl... Read More
Terrible , Kati Hill is a terrible heartless person, my dog was rushed in emergency situation having trouble breathing she is a senior 6 pounds, i was frantic my husband was driving as fast as possible to see what options we had, or possibly putting her down we just didnt know, i was told to stay in back with my pet to keep her calm , right as i got results heart failure , lung issue dr recommended bariatric oxygen room my husband was coming to go over pricing and check on his beloved bella, i noticed time i said i have to run get my boys they are 8 and 10 school had released them, desk clerk asked for a deposit i said i left in a panic i didnt even grab my wallet that we would pay in full when we got with dr, we have been there previously paid close to 2000, was given a list of fees and options we assumed thats how it was going to work, well we showed up at same time i go to take husband back to where they had me previously keeping dog calm, i was greeted very rudely by Kati Hill manager at all 4 locations very rudely yelling you cant see your dog you left without paying , I left to get my kids from school drove back immediately , my dog was in serious condition i came back to go over treatment options i was frantic to get my kids and get back to my dog, she then called police only after i told her i was calling them to see my pet, she lied said they were afraid for her life which was bull i was frantically crying we just wanted to sit with our dog and go over options to save her life or do humane thing if treatment wasnt a option , she assumed we were gonna run out door with a sick dog meanwhile we had 2 vehicles , 2 children waiting to see their dog, she yelled we were not customers there we have been going for 15 years, its not my fault reception created multiple accounts, they should be aware people love animals and were terrified and to accuse us of snatching our sick dog off oxygen and running is crazy , then she was not going to let us buy heart meds for our dog, or give us xrays even though we paid 300, thankfully the police officer asked and said its only fair, they promised to email xrays 3 hours later i still didnt have them, i had to call police again this time he said were not leaving untill she has email, i requested owner call me he never did they are lying saying this is under investigation with police thats crazy the officer was shocked himself , i am driving a 60,000 car my husband a 45,000 truck, we our local business owners and treated like this, this could happen to anyone under emergency situation , please beware Read Less