Very caring and professional. Moved here from NJ. Happy to have found them. They also have a pet resort attached to them. If my dog Lucy needed something while there, the doctor or technician would be able to help her. Read Less

100% satisfied with the service. They were able to give me a last minute appointment for my puppies. The staff is nice, friendly and attentive. I would definitely recommend this place and I will he coming back. Their prices are also reasonable unlike other pet hospitals in the area. My dogs were given attention right away not much of a wait time on a Friday morning. Read Less

Wow, my dog has bad allergies and I can tell when she needs help. I was immediately worked in, Dr. Keyes saw the red on my dog, gave my dog a shot and within 5 minutes her ears and body were no longer red. Heart of Florida Animal Hospital and Pet Resort is incredible! Incredible staff and Doctors. I wouldn't take my animals any where else! Read Less

I have been taking my animals to the vet there for going on year and have had the Best treatment. I went to another vet in Davenport for Six years paid a Fortune. When I had a emergency and called they said they were booked up and couldn't help. Called Heart of Florida they worked me in. Great Doctors and Staff!!!Read Less

My dog Dale hurt his shoulder on a Saturday morning. I didn't have an appointment or anything but the front staff was so very nice they were able to fit him in and the doctor was so good with dale while he was in pain. I would recommend this office to anyone that are an amazing team.Read Less

We moved to Florida 3 years ago and up until then, our German Sheppard never spent a night in a kennel. We always had family stay with her when we went away.  Once settling into Florida we wanted to explore the state which meant finding someone we trusted to take care of Lucy. Heart of Florida Animal Pet Resort was highly recommended to us by a family member who had used HOFPR for years until they moved to the east coast. We met with the owners, Kim & Mary, and was guided thru the facility. We felt confident leaving Lucy there overnight. Well, 3 years later, whenever we leave the area, Lucy goes for 'sleep overs' to HOFPR. She's not happy, but she's safe, loved, given her daily diet and medicine, and looked over from the moment we drop her off until we pick her up. She gets a bath before we pick her up and is ready to go when we walk in. We are so happy with HOFPR, we recommended them to our niece who lives in Del Ray. She has a big dog with high energy and was worried about who to leave him with. She brought Reggie to our home and we checked him into the resort. Now, whenever she leaves the area and if we can't take care of Reggie, she brings him to the resort and is as happy as we are with the care and attention he gets. Yes, Reggie is a handful, but Kim and Mary have a wonderful relationship with him. He, like Lucy, are not happy staying, but he is safe and cared for. Thank you Kim and Mary for being here. Read Less

The receptionist is unfriendly. She doesn't speak directly to you. She doesn't speak clearly. Arrived early being first time, to fill out one sheet of paperwork. But still waited to be seen. Pour customer service! The doctors where ok. The exam took 2 minutes, didn't seem thorough at all. Was given two shots to my puppy and that really was it. Will be looking elsewhere for future services for my puppy. Sad! Read Less

Moved here about a year and a half ago. Been bringing our cats Reegan and Madison ever since the move and couldn't be happier!  Great people! Madison got groomed today! She looks awesome! Thanks everyone! Read Less

This placed used to be excellent but after wilkinson retired or only does surgeries; You are stock seeing others (inept vets). We lost one dog to Cancer after being diagnosed with Allergies at this office. Now out of loyalty, We almost lost another one with misdiagnosis AGAIN. We end up in vet hospital and they are currently in the process of saving our dog's life... From a life threaten condition that heart of florida just gave us antibiotic for. Of course,  after some serious charges  for testing...  ONE must wonder if they actually run the test!  ****If you love your pet, stay away from here!!!*** Read Less

Bedside manner is very important to me and I truly appreciated Dr. Wilkinson's frank and informative manner. I didn't get the answers I wanted, the ones I expected... just not the ones I wanted. I found the staff to be very friendly and compassionate. Dr. gave me several options and the information I needed to research my choices... we are losing our Buster but I am confident in my choices thanks to the information provided to me. I will be back. I have been in the dog "business" for over 50 years, my reputation is important to me... I've trained, showed, bred, run a Petco daycare and now I paint dogs for a living... I would not hesitate to recommend these folks.Read Less

I have been with this vet for 6 years and have had nothing but excellent care and customer service for my animals, and up until this week, I have had 6 animals, (3 dogs, and 3 cats). This week I had to have 2 of my dogs put to sleep. They were both almost 14 yrs old, which is very old for large dogs as they were. They both had multiple age related problems, and could barely get around anymore. The vet and staff all agreed it was the humane thing to do. Four years ago I had 4 cats. One of them developed a blood clot in the large abdominal artery and it paralyzed her back end. The vet said they could do surgery, but did not recommend it because she was developing clots due to low cardiac output, which is congenital. I am a registered nurse, and asked about blood thinners,and the vet said it doesn't work the same in cats as it does in humans. They could have strung me along for a lot of money in surgery and meds, but they didn't. In fact when I asked the vet what he thought, he flat out said the humane thing to do was to let her go. This week when I had to go through the same with my dogs, they cried right along with me. On the way to the vet for their final visit, one of my dogs defecated in the car on the way there. She was sitting in it, so it was smashed all into the cloth seat. One of the techs came out with a roll of paper towels and bleach spray, and cleaned the seat. He got it all! Now that is customer service!Read Less

I was very unhappy with the care they gave to my pets. They almost killed my cat by keeping him on IV therapy overnight with the IV not properly inserted into the vein. They said that my cat would be monitored throughout the night but that could not have happened because the next morning, all the fluid had seeped into my cats stomach and rotted out all his skin...which they said was exactly what happened. Eventually his entire body had lost all fur and skin! It looked like a gruesome horror movie and all because he was not watched properly during therapy. Was extremely upsetting. I have since changed vets and am very happy with my new vet. As a registered nurse myself, I was very unhappy about the the way both I and my pets were treated. Very overpriced, they require testing that is not necessary (and I am one to go above and beyond with my pets), and they seem to be more about the money than the care of the animals (I will pay top dollar for the best care, but this was not the best care). I usually don't post negative comments in reviews, this is my first negative review actually, but I felt the need to do so after what happened with my cat. I hope they have improved since this horrible event happened. Read Less

Dr. Keyes is so incredible. I love the entire staff, especially Kellie & her husband (I feel horrible that I can't recall his name right now), Beverly, Cheryl & all of the vet techs. I've been a client for over 20 years & will never go anywhere else. They are so warm & wonderful! Read Less

We spend six months here in Haines City and had been looking for a vet and a kennel for our pampered pet Max. Called made an appointment to have Max seen and was surprised that I could go in that afternoon. Met the entire staff and they were all very professional and friendly. I inquired about the kennel next door and they right away said I could go over and check it out. I did just that. When I walked in I was greeted with a smile and they showed me around. This kennel was very, very clean! The prices are super you cannot get this type of service anywhere else. I would highly recommend Heart of Florida Animal Hospital and Pet Resort.Read Less