Mueller Animal Hospital

The staff was extremely unprofessional, the exact words were "you can never bring your dog here again". Again, very unprofessional and unethical. We have never been told such statement. Definitely DO NOT recommend, clearly not an animal loving place, they are only interested in the money not the animal's best interest. Read Less

I was extremely happy with my experience here. From the moment I called, the receptionist treated me with kindness and I was able to get an appointment the same day. Going to a new vet for the first time I was very nervous because of course as anyone else feels, our pets are part of our family and we want the best for them. Me and my dog were seen by Dr. Emilio and he was very kind to both of us and treated my dog carefully and with love. I also felt he was very thorough, honest, and personable. The wait while I was there for the appointment did take longer than I would have liked, but it was because they had a dog come in needing multiple emergency stitches and both the Vet and staff at the desk apologized to me for the wait, so in my book this is perfectly acceptable and appreciated. I would recommend Dr. Emilio and am grateful for the staffs kindness and service to me and my dog. Read Less

I've been going to this veterinarian for over 20 years and even when I moved to Broward once, I still took the 40 mile trip to see her to save my cat, Frankie, from a serious sinus infection... I thought for sure he wasn't going to make it but she worked, what I can only describe as magic, and here he is 5 years later, healthy as can be  Her prices are reasonable, but anyway what kind of price would be too high to make SURE your dog or cat comes home with you.. all better. Sigh Read Less

BEST veterinarian in the world! Every pet I've had, dogs & cats, have been treated with serious respect & professionalism. Reasonable prices, but can you put a price on your pet's life? She is the Best... She has compassion and an enormous heart. Read Less

Decided to do a review before the service received. Because I believe that an appointment should be time honored. Usually they tell you to never wait more than 20 minutes for an interview or a meeting. What makes medical professionals think their clients time is not valuable to the client. And to add injury to insult they charge you an arm and leg. Been waiting for an hour and a half so far and not sure who's next because there does not seem to be any protocol I accordance with arrivals. On top of that they obviously overbook, an appointment every 15 minutes. I hope I don't have to come back. Read Less

Been coming here for years and my most recent experience have been better then ever... they care for the animals they treat and really want to help will always bring my dogs here!! The vet is amazing and she really gives them a lot of care and compassion. Read Less

Very sad to say , been taking my dog for many years to this place. Recently I went because my dog was not eating and was lethargic. I was quickly turned way , doc never came out to see my dog . Was just told me receptionist that I needed to go to the other facilities they recommend in the case my dog needed 24 hour care with IV. How can u determine what he needs without seeing him or checking him out. Sadly my dog passed away. I just feel like No compassion was given and they say they are an animal hospital. Read Less

Very happy experience. 1rst time in this office but deffinetly not my last. As long as i have pets will continue bringing them to Dr Emilio. He showed lots of care & treated my cat like i do. My son and I were very impressed and mostly about his honesty. He will dedicate time into helping your pet and answers all your questions without rushing you. Will recommend my friends. Read Less

I have been taking my dogs to this Hospital for over 30 years. I am extremely happy with the care and love they give to the animals. And I specially love Dr. Emilio Zouain. The best of the best. Do recommend him highly. Read Less

I’m so disappointed if I could leave no stars I would I went here because my puppy was extremely ill he was only 10months and I found out he had an enlarged heart and he was suffering and the best thing would be to euthanize him so I went through with it and I was hysterical when I left I walked out to a packed lobby with a lot of people staring at me and she asked me if I wanted the paw print and I said yes and paid for it that was 11/29/17 today is 12/27/17 and she called me to let me know the crematory did not follow through and didn’t make the paw print this to me is the worse thing they could of done that’s all I had left of my dog I was depending on this to make my kids a collage and put it on their wall now what and all she could say is things happen and just refund me $21 that the paw print cost this is the worst experience ever I wouldn’t advise nobody to go there! They should be more on top of things like this it’s like cremating a person and losing their ashes. Read Less

The place was recommended by a friend as good. I called and explained over the phone what was wrong with my dog. They told mr to bring my dog in for an appointment. After 1 1/2 in traffic with a very sick dog, they told me, "the doctor leaves in an hour, we can't treat your dog. Go find an emergency clinic that is open late." They refused treatment and send me away. I was 30 minutes earlier for my appointment. If I could give it 0 stars I would. Worst place ever. Review done 13 Dec 2017. JoséSTAY AWAY FROM THIS PLACE IF YOU CARE ABOUT YOUR PET Read Less

Great experience every time we walking with our doghter, amazing and friendly staff. Both doctor are great, and Sonia is exceptional. Thank you for all your help and support Connie & Paula (Ezy's moms) Read Less

I left my dog for boarding here for a week and they did a great job . My dog is like a family member to us and let me tell you I was very impressed in how clean she was when I got her and she wasn't even shaking like she has done in the past in other boarding places . Price is great as well very well recommended . Read Less

Run don't walk.  The vets are too busy to give your dog the proper care.  They basically killed my dog and if I could sue for malpractice I would.  If you love your pet do not trust their care with this vet.  My dog was a patient of Dr. Lopez for years.  She was finally diagnosed with cushing's disease this past November which is a treatable disease, if treated properly.  Upon diagnosis. Dr. Lopez prescribed 10 mg of vetoryl to be given once a day and sent us on our way.  At no point did she explain how dangerous the medication was, that the medication could be fatal, that medicine was not necessarily a cure but just for maintenance.  Just here give her this, she will get better.  My dog died from the medication which the doctor and her office kept dispensing every month without a follow up or additional bloodwork.  The hospital I took her to when she was dying told me that in order to dispense that medication bloodwork has to be done every two weeks, then once a month and then every three months.  It is almost as poisonous and strong as putting your dog on chemo.  Mueller animal hospital did not follow the proper protocol in dispensing and monitoring the medication and my dog died.  Go somewhere else where the vets have more time to thoroughly and properly treat your pet and have knowledge of the dangerous medications thy are prescribing.  I called the manufacturer of the medication who stated that in no way should this medicine be prescribed without follow up bloodwork as it can kill your dog and it did.  They prescribed it like it was an antibiotic.  Complete and utter negligence. Read Less

So far, very good. It is a bit out of the way for me but having built a trust with Dr. Emilio Zouain who I believe has an amazing amount of experience with animals. He has been very kind to my kitty and has worked with me through kitty urinary tract issues. Thank you Dr. Zouain!! Read Less

I am giving a 2 because the previous time that I went in there I had a great experience with Dr. Emilio. The second time... I can't say the same. 1st of all... they started off very willing to help. Mind you, I come here often with other dogs because I work with many rescues. These people quoted me 300$ to figure out what my dog had. Upon figuring out the multiple things wrong with my dog... they quoted me FOUR THOUSAND DOLLARS. I explained that it was outside my budget and that to please give me a few minutes to figure this out because letting my dog die, WAS NOT an option. After about 30 minutes they came and told me that they couldn't keep my dog because he was in critical condition and needed around the clock care. From there I got my dog and took him to my family vet. They didn't hesitate to still charge me 310$. They drugged my dog up. I took him in walking and left with him being unable to move. For lack of compassion and willingness to have no issue charging to then send the client and patient on their way- I will NEVER go there again... unless it's an extreme emergency! Even then, I doubt it. Read Less

Request Emilio, he's amazing. The other vet, Adriana Martinez-Lopez, she is awful. Over charged me for the same thing Emilio always does. Who is personable and develops a relationship with his clients. I do not recommend Adriana Martinez. The wait was also incredible. My appointment was at 10:30, I got out at 12P, where all they did was give my cat two shots. Payment took forever, checking in as well. Read Less

I've been going to Mueller for almost a year now and at first, I was very pleased. I rushed my dog in and turned out she needed a surgery. The surgery went well and my dog recovered great. However, it wasn't until now that I realized what kind of service they really provide.They do not tell you how serious your dog's condition really is. In February, my 12-year-old dog was diagnosed with bronchitis, which is livable as long as it's managed with diet and medications. A few months later, her cough came back really bad and they gave her a shot and gave me meds and sent me off. My dog did get better until a few weeks ago that her cough came back even stronger despite medicine, putting on a vick's humidifier for my dog all night, etc. On 9/20, I again  had to rush my dog in and after performing x-rays, they told me she has a collapsed trachea (in really, really nice terms basically) and that "with medicine, it will open naturally and to give it 2-3 days for it to start opening" and that "she will need to be on medication the rest of her life, that it's livable and that the medication over time will help as long as I don't ever stop medication because then it will be a crisis." I specifically asked if there's anything else I can do other than the medicine and the humidifier and she said "no, that was it." I asked how long she can live with this condition and she said my dog already passed the typical age for her breed but did not tell me exactly how much life my dog has left!A week later (9/27) I go back for my follow up, I tell them the cough is a little better (which it was) and she said okay, continue the medicine. Again, I am under the impression my dog's condition just needs time and medicine. Then 3 days later the cough comes back even worse! She's on 4 pills a day, 2 every 12 hours how is that possible? It only got even progressively worse and I don't understand how if the vet told me she would get even better. Sunday night (10/02) (12 days since I took her to mueller), I rush my dog to a 24/7 animal hospital and they performed digital x-ray (Mueller still has outdated version) and told me my dog's trachea is really collapsed and that I have to face the fact I will need to put her down really soon or she will suffocate due to the collapsed trachea. They gave me stronger medicine to help alleviate the pain and make her comfortable before I must put her down. They gave me much more advice on her to alleviate her symptoms and other things I can do. They even told me the medicine Mueller gave me is the equivalent of Robitussin, so I wasn't even getting the strongest medicine possible for my dog!I don't understand why Mueller wouldn't tell me how serious the matter really was. They write in their charts "prognosis is poor" but to your face it's not. I just wish I knew over 2 weeks ago just how bad my dog's condition really was and why they would lie and say meds will open it up when the vet at the animal hospital said medicine will not open it up and but only alleviate it. Why they didn't give me better advice or anything. Either the vet is not aware of the condition that well (which I doubt) or they just don't want to tell you how bad your pet's condition really is and I don't know why. Just don't bother going to them and go somewhere else so you don't need to waste extra money getting a second opinion and lose time you could spend with your pet before having to deal with the idea of putting them down.Because in 12 days I went from "medicine will help, give it time" to "you need to put her down" and I don't think that's right.* The vet was Martinez. STAY AWAY! Read Less

I do not recommend this place. The reason I came here was because my dog lost weight quickly and I had to take her to a Veterinarian ASAP. Emilio was the Vet that attended my dog. He found that her heart was enlarged and recommended to get an EKG done. I asked if she was going to be okay and if she was stable, he told me yes. I went ahead and made the appointment for an EKG but my dog was still feeling bad and she didn't want to eat anything. I called the hospital and I told them I wanted to make an appointment later that day to take my dog because she wasn't doing well. When I got home, I noticed my dog wasn't at the door as usual. I was calling her and calling her and I couldn't find her anywhere. My cat was the one who found her and led me to where she was at. Dead in my closet. That's not how she should have gone. I'm sure this vet with 26 years of experience knew exactly what was going to happen but all he cared about was how he could get more money before she died ($450 for an EKG). I wish he was honest and would've told me straight up that my dog was dying. I would have preferred to have put her to sleep right there than let her suffer and die alone. I regret taking my dog to him. Read Less

I do not recommend this place. The reason I came here was because my dog lost weight quickly and I had to take her to a Veterinarian ASAP. Emilio was the Vet that attended my dog. He found that her heart was enlarged and recommended to get an EKG done. I asked if she was going to be okay and if she was stable, he told me yes. I went ahead and made the appointment for an EKG but my dog was still feeling bad and she didn't want to eat anything. I called the hospital and I told them I wanted to make an appointment later that day to take my dog because she wasn't doing well. When I got home, I noticed my dog wasn't at the door as usual. I was calling her and calling her and I couldn't find her anywhere. My cat was the one who found her and led me to where she was at. Dead in my closet. That's not how she should have gone. I'm sure this vet with 26 years of experience knew exactly what was going to happen but all he cared about was how he could get more money before she died ($450 for an EKG). I wish he was honest and would've told me straight up that my dog was dying. I would have preferred to have put her to sleep right there than let her suffer and die alone. I regret taking my dog to him. Read Less

They are amazing doctors Emilio and Adriana! My family has been with them for about 20-years and we would never go anywhere else. They deliver high quality services at affordable prices. Everyone there is very attentive to your pets needs and caring to the owners. Read Less

Dr. Adriana Martinez the very best Dr. you can take the most special member of your family to. Dr. Martinez is an amazing human being. She is kind and loving and makes you feel that your special situation is the most important one to her. I just wish that as a physician she could also treat me. In a blink of an eye I would completely trust her as I trust her to take care of my beautiful Pee-Wee a female cat. The office staff as well as all the technicians are just as wonderful!! Read Less

Wow! I would NEVER recommend this place to anyone. If I could I would give ZERO stars. The place was dirty. However, this place looking dirty is not the main reason I don't recommend it. I honestly felt like I was not welcomed. It is the worst mistake ever. The prices are so high. And I felt like I should have never took my dog here. I feel tremendously dissatisfied with the service. I don't like posting negative reviews but I truly feel that I need to let others know about my experience because it will really help them. I would definitely stay away. In the future, I will avoid taking my pet here. Read Less

I have been taking my dogs here for over a decade, the same doctors working here and almost the same technicians and front desk as well.. Yes they can be a little bit pricey but they are the real deal.. I would pay these prices any day knowing that my dogs are in good hands like at Mueller Hospital.. I had my 13 year old mix breed who passed away from cancer and now left with my 11 year old black lab they know my dog and myself and family members well there is no other place I would take them to.. Read Less

This is the worst experience I have every had. Stay away from this place! It is dirty. I don't know if they care about animals at all because I didn't feel compassion from the professions there! I paid a large amount of money for my dog to have surgery. I honestly felt that they only cared about the money and not my dog because I felt 0 compassion for all the suffering my dog went through. For me the amount was definitely too much but I decided to do it. These people are extremely expensive! They gave me hope that my dog could live. And although my dog made it out of surgery she never recovered. This is not their fault but I didn't have a good experience there . I didn't like the environment at all. Read Less

I love this office, Dr. Emilio and all staff are so friendly and professional, they really love to work with animals, great location and very flexible with appointment, I very recommend this clinic for all you dog need. Read Less

Aside from the high costs of tests, teeth cleanings, etc etc. They act like when they are there that they care about the pet and you as the owner. But when you ask questions about terms you dont understand they give you a face like your supposed to know these vet terms. Like this is our career that we practiced if that was the case I would not take my dog there. They are not the type of vets where they will answer each question you have because they give you the drift that they are being annoyed. When I call for information about a procedure or just want a call back from the vet they take the note down but the vet NEVER calls back the person leaving the message. I have left over 4 messages for the vet to call me back considering my family has spent over $5000 in procedures, teeth cleaning, medications, food, etc. that they would be kind and understand we help them make a living but NO its not like that here. I would recommend this place to people who dont care about the interaction or there pet. Because a caring owner would want a facility where they would feel comfortable with their pets life in the vets hand. && honestly I dont feel that comfortable here. As we will be searching for another vet around who is more understanding and caring towards there pets and pet owners.Read Less

Very nice animal hospital, gotta say.  Not crazy about their prices on the heartgard medications, but what can you do.  However, they are cheaper than some other money hungry animal clinics.  So...it could be worse.  The employees in general are nice.  The doctor is very kind to most of the animals as far as I have observed.  The waiting room is a bit small though.  It can get very cramped very fast.  That really needs some attention because sometimes there are just too many animals and not enough space. So, if you get a feisty dog in the room, be prepared to be as patient as you've ever been or ever expect to be.  The parking is very accommodating and the location is pretty accessible from just about anywhere. Read Less

It's far from the snazziest waiting room,  and if you go on a weekend you'll be waiting 2 hours minimum - in dog years.  But if you want a caring, knowledgeable and funny vet do like I did and make an appointment with Dr. Emilio Zouian (I always mess up the spelling, just ask for Dr. Z) for my fur child.After losing my first yorkie due to issues with her vet, I was hesitant where to take my Luna and started coming to this place at the recommendation of the rescue group I got her from. Since that time, he has become her Primary Care doctor in helping us vet her back to health.  In addition to an in house x-ray machine and basic blood work, they also send out doggie allergy tests which helped us find the right food for her.I also appreciate the fact they're open late (until about 7 on weekdays and 1pm Saturday) and don't usually charge boarding if she's being checked. They also do followup calls to see how le four legged infant is feeling. Read Less

First impression - not good. Dirty floor and unorganized waiting room. Then they put you in a small room to wait again. The doctor came and the assistant acted like he has never touched a dog before and was definitely not pet friendly. He would grab the dog to make him scared and when it was time to weight him he wouldn't normally lift him on the scale no he would drag him up and say "that's what harnesses are for" .. Sure keep on believing that. Not with me as a client! Read Less

I drive all the way from South Kendall to Hialeah to bring my dogs and cats to Mueller.  The vets are excellent and so compassionate.  I cannot say not enough good things about them.  I had several sad and difficult situations, one in particular when my dog had to be put to sleep when he was dying, and another when my cat needed surgery for large kidney stones.  I saw Dr. Emilio both times and he was so wonderful.  He is an excellent surgeon.  The prices are very reasonable.  They are very involved with at least one rescue group that I know of, Gulfstream Rottweiler Rescue, which is how I found them, when I adopted two rescued rotties.  These people truly care about animals.  I trust them and would not take mine anywhere else. Read Less

Very experienced vet, friendly staff and they really care for your pet. I even got a call asking hows my dog doing, im very happy with this attention. Very affordable. I recommend this veterinary for you and your pet. Read Less

I was referred to Mueller's by a family friend after horrible service and an extremely bad gut feeling at Panda Animal Clinic. I have a miniature Bull Terrier who had had started getting random symptoms which including vomiting and diarrhea, after horrible experiences at Panda which I won't even discuss I came here and met with Dr. Natalie Gutierrez. She was immediately friendly and caring towards my Bully and she was able to figure out he has IBD and ever since as been an amazing vet to our little boy. Everyone at Mueller's is friendly and helpful. I have no complaints and I'm happy that Jackson, my bully, is receiving the best care. Read Less

My parents have been coming here since Dr. Mueller himself was running the place well over 30 years ago.I have been here for the beginning, and end of many of my pets' lives and trust the opinions of both Adrianna and Emilio.Sometimes they get busy, and you will have to wait. Read Less

I LOVE THIS ANIMAL HOSPITAL, ALL MY PETS LOVE IT. THE DR'S ARE WONDERFUL...SHE (Dr. Adriana) has helped my dog (gunnie) many times, she took great care of my parents dog....This is a wonderful, caring, great prices (she doesn't try to rip you off), she cares alot, Her staff is also the best there is... Read Less