TERRIBLE SERVICE! BEWARE!In December 2013, I dropped off my dog to be boarded, get her vaccisnes and be groomed. When I picked her up, they charged me for everything, however, not only was she was NOT... Read More
TERRIBLE SERVICE! BEWARE!In December 2013, I dropped off my dog to be boarded, get her vaccisnes and be groomed. When I picked her up, they charged me for everything, however, not only was she was NOT grromed, and I was charged for it, but she had crusted on feces on 2 of her legs. She looked neglected! After having a cow, the manager called me to basically tell me it was my fault because if I wanted one-on-one service, maybe I should have taken her to a PET HOTEL! What knd of answer is that???? In April 2014, I receive a citation from Animal Services that my dog did not have the Rabies shot. When I called them, she looked into it and told me that they did ALL her shots EXCEPT that one! After me telling her I should have been told, the rude receptionist told me it was me, because they have NEVER had this problem before.....Bottom line, their service is terrible, their customer service even worse, and to top it off, it is ALWAYS the customer's fault.... If I am paying for a service, I expect that the service be done correclty! I am out! Read Less