I was seeking a large animal vet to replace my last large animals vet when they sold out to a large vet service. I called Atlantic Vet based on a referral. Wow....why would anyone take this kind of ... Read More
I was seeking a large animal vet to replace my last large animals vet when they sold out to a large vet service. I called Atlantic Vet based on a referral. Wow....why would anyone take this kind of over prideful attitude from a vet? I tried for over a month to get an appointment, I had to push the snotty ambiguous vague receptionist that displayed an air of hubris beyond the norm when speaking to me. Treating me as if I were stupid or didn't understand English and didn't have a grasp of horse ownership....Really, I thought to myself, but continued because I needed vet care. Sadly, I had to prod with multiple calls and requests to get an appointment commitment from her to have a vet come out and care for my 4 horses, and BTW I was willing to pay an additional fee for travel time, Coggins, shots, teeth floating and shipping papers. What I got was nothing but a bunch of bunk. The receptionist finally confirmed an appointment after I had to pin her to an actual time and date and the day they were to arrive to do the work....THEY CANCELLED without a single phone call except on the day of arrival. She insisted that "we called you multiple times," however, my phone never picked up the number, hence, I wasn't called at all. Suffice to say after another uncomfortable combative conversation we rescheduled. Well, she was so put off when I had to cancel the second appointment based on a torrential rain fall that would have left the vet standing in 3-4 inches of standing water on the farm to do the work on 4 horses. I thought it best to cancel. I didn't want my horses being drugged or getting multiple shots under such harsh conditions -- I call that good husbandry, she thought I was awful for asking to reschedule. Great....Here we go again.....Receptionist met this with nasty attitude. Her attitude was "how dare I change the appointment." Well today was the icing on the cake! I called again to reschedule and was met such an attitude of arrogance I simply couldn't handle it again. She was going out of her way for me...No, she hated speaking with me because I held her feet to the fire and had to push for good vet care. I told her "How dare you treat customers with such contempt. Customers that are willing to pay, but have to endure lies about availability and an awful attitude of disrespect for a customer." Well, I'm sick to death of businesses and corporations that don't have a clue that we keep them in business. Good luck. I hope you can revive your awful attitude and change it to gratitude?? (I doubt that she's been working their too long--that's the problem). I know I never want to work that hard to get an appointment from a "gatekeeper" to have my horses looked at. Get this Patty....My horses are worth than your annual payroll. How dare you disrespect me and my animals for your unhappy life situation. You're awful and why people tolerate this behavior is beyond me. Read Less