One thing I take very seriously as a pet mom is the care provided to her.I came to Monument Road Animal Hospital to get a second opinion for my dog, Luna. We'd been back to our original vet several times regarding an issue that just kept coming back. Dr. November immediately confirmed my suspicions (Luna's itching was probably caused by allergies) which the other doctor repeatedly brushed off.Not only did she accurately diagnose Luna's problem, but she also prescribed medicine that would actually help her. Luna has shown significant improvement in the days since her appointment. I cannot describe how much of a relief it is to see her calm and not constantly itching.I left feeling much more informed and empowered. THANK YOU to Dr. November for providing us all peace of mind. Luna is back to her happy self after months of suffering! Read Less

Yesterday was the first time I have been to Monument animal hospital, it was for an emergency C section for my dog who was in labor. The staff and the vet were so nice and helpful and caring, all the other places I had called we're not friendly or helpful. They were able to get us right in and they kept me updated during her surgery and Dr Wilson called me as soon as her surgery was done he was very caring and I felt safe leaving my baby with them! I am so glad I took her there! I will definitely be taking all my dogs there from now on! Read Less

My dog died a month after receiving a clean bill of health at her annual exam. They did not investigate the symptoms I described. Just brushed it off as "her age". She had a large tumor inside. A competent vet should have discovered it or felt something unusual by palpating my dog, then run additional tests to find out what the strange lump was, especially since cancer and tumors are fairly common in older dogs. They should have thoroughly examined her, including touching her. I may have been able to get her into surgery in time. Read Less

Very friendly and educated staff! Facility was clean and I never felt pressured to buy anything (very reasonable pricing). It was my first time there and they made me and my pup Velma feel so welcomed!! They even called back the next day to check up on her after her shots! Definitely recommend if you’re looking for a veterinarian that loves and cares about our fur babies as much as we do! 10/10 Read Less

I had been using MRAH for a few years. I was slightly concerned that a diabetes diagnosis was missed in my cat, but continued using the hospital. Then earlier this week, my cat became suddenly very ill one morning. I called the vet repeatedly with no answer; the machine said "if this is a daytime emergency, please walk in with your pet." I kept calling on the way and finally someone answered - they told me the vet was busy, they already had an emergency walking in later in the day, and that I just "need to go to another vet." Are you kidding me?! I found another vet... and immediately transferred all my pets over to them as well. What horrible, horrible service. Read Less

Amazing vet! My boyfriend and I have our first English Bulldog together; they are very kind and informative! I can tell that they all thoroughly enjoy their jobs. Nova absolutely adores all the staff, they make her feel very comfortable and welcomed. We will most definitely be taking our little puppy here the rest of the time we are stationed in Jax ❤️ Read Less

The doctors and the staff are some of the most friendly people you will ever meet, and you truly get the sense that they care for your fur babies. They're knowledgeable, and will always try to find the best possible course of action to match your budget. They also work hard to accommodate emergency visits, which really shows their dedication and love for animals. I'm very happy (and lucky) to have swapped to this office! Read Less

The staff is very pleasant and very helpful. I loved the fact that they didn't make me feel embarrassed about not betting able to afford all the treatments for my family's pet. Definitely a TOP NOTCH, REALISTIC, BUSINESS!!! Read Less

We just recently adopted our cat, Lucy and in our search for a vet, we were referred here. Dr. November has been amazing with our Lucy, who ended up having a uri, as well as a few other things from her time at the shelter. She and Chance made us feel comfortable and were both so knowledgeable that it really helped us feel at ease. We love this practice and love the way they've welcomed us and our sweet Lucy into the MRAH family. Read Less

Dr. Wilson and his staff run this practice with your pets' best interest in mind, not the bottom line of the business. I drive all the way from St Augustine beacuse they have been so good to my dogs here. Read Less

Our family loves this animal hospital. They really care about each and every animal and do their best to love and care for them. They keep your animals healthy and up to date with helpful reminders. They care for them as they would their own. Read Less

Genuine care for your animals. He truly wants your animal in optimal health and goes above and beyond to ensure that can happen. He's thorough suggests specialists when needed. Grateful we found him! Read Less

We have been a patient of Dr. Wilson at Monument Road Animal Hospital for several years and can say hands down that we receive the best care of any vet in North Florida. Dr. Wilson is very thorough, HONEST and trustworthy. If meds don't work you can return them for a refund. He will go to bat for second opinions if needed and he is well networked with world renowned specialists that are quick to respond to Dr. Wilson when he needs them. I have sent my grandparents, parents, aunt and two friends to this vet and everyone absolutely loves it here. I would go here for my own medical treatment if I could, before any hospital in Jax. Read Less

We love it here! Our older dog is almost 14 and we've been to two other vets in his lifetime, which were fine. My friend recommended Monument Road Animal Hospital and we've been so pleased with their competence, compassion, and true caring about our dogs. The doctors are awesome - knowledgeable, down to earth and they take the time to address any concern. The entire staff is also extremely attentive and friendly. We highly recommend them. Read Less

MRAH is an awesome place for all your Furbabies!! All the wonderful staff treat your babies like they were their own—very caring and attentive to your babies needs!!! You will be so Happy and Grateful when you become a Client at MRAH!! It’s a win-win for you and your Furbabies!!! Read Less

There are not enough words to describe the loving care Dr. Wilson and his staff give to their fur patients. Our beloved Jazmen was a patient for almost her entire life, and after being diagnosed with renal failure, we were very pleased with their bedside manner during our fur babe’s vet visits. When we lost her 3 years after being diagnosed, their sympathy and love for our sweet cat became very apparent. One of the hardest days of our lives, was bittersweet knowing we did everything we could do and always made sure she had the best care possible. We will always use MRAH for our pet care needs, and in Jazmen’s honor we will be adopting a new feline from a shelter, just as we did her on October 1, 2005. <3 Read Less

Thank you to everyone for the genuine care of Jo Dee during our short time with you all. The entire staff was extremely caring and professional, it certainly made the decision of what to do about the diagnosis of cancer and Jo Dee's quality of life easier. Thank you all very much for your assistance with helping Jo Dee cross that bridge with peace and dignity.Read Less

They are absolutely amazing, no body else has been able to get my little boy feeling better but Matt and Dr. barren are dedicated to figuring out what is wrong with Dinky and how to treat him. I'm extremely grateful for their help and the kindness of the staff Read Less

Right out of the gate, let me say that they are spectacular! We just moved here from Texas and needed to catch our dog up on shots and get him neutered. The office staff was helpful and personable (gave great ideas on things to do in our new city). The nurse took her time to explain everything to us including the bill (more on that below). The vet spent a few minutes with us to make sure we didn't have questions. The cool thing is that he personally called us after the surgery to tell us how it went. Our dog was well cared for and we are so pleased with the overall experience. The price did seem a bit high (perhaps compared to rates we had in West Texas) but the quoted price of $890 ended up being $777 because they did not have to perform some of the quoted procedures during the surgery. Nice to see that they were willing to (without being asked) adjust the price according to what was performed rather than just sticking to the quote.We will be taking our dog and cat to them from now on for sure. Read Less

I absolutely love this veterinarian's office and staff! Dr. Wilson always goes above and beyond to provide the best care to the animals. His knowledge and experience are comforting and I will continue to recommend MRAH to my friends and family. Best there is! Read Less

Great staff and great service.  We really like Dr Wilson. He does a great job.  The staff is very attentive and always remembers our pets and does their best to develops a report with them.  We are always greeted with a courtesy smile and a friendly attitude. I would highly recommend Dr Wilson and his staff to anyone. Read Less

My chihuahua Angel has gone to MRAH for most of her life (she's almost 13). She's developed major medical issues over the last year. Dr Nelson has not only met any expectations I could've set as Angel's doctor but exceeded them. She genuinely cares about the well being of her patients. She goes above and beyond. She works with you to find a solution. She's proactive. It's been an honor to have her as Angel's doctor. I trust her.Read Less

All the staff were super nice and took care of our fur babies for their first official checkups. They kept them calm thru the whole exams, even Penny, our skittish one. We would highly recommend to our friends . We will be back :) Read Less

I will never take my animals anywhere else. The staff is amazing and I adore Dr. Wilson. I will never forget the love they gave me when I had to put down my yellow lab. Now I bring my two rescue dogs to them any time I need a vet. Read Less

Thru Good times and Bad, this team is the absolute BEST! Thank you guys for the love and care you showed both me, my wife and most of all, my beloved, 15 year old dog, Oscar. Thank you for the thoughtful care you provided on his final day. We appreciate it! Read Less

MJ and family have been coming for nearly 10 years, the good ole days with Jack O'Malley, now Miss Lacey. Excellent All Round. Welcoming Attentive Staff, Very Clean and Professional, Caring Veterinarian Dr. Matthew Wilson is a must see. Read Less

We thought my puppy had broken his leg so we went to the nearest veterinarian with the highest rating. We got there about an hour until closing time, but they got me right in and were very nice, even though they knew they were going to be there after closing time. The techs/nurses were incredibly caring and nice. They did xrays and it looked like a really bad break, but they referred me to a specialist so it could be looked at by a doctor that could see if he needed surgery. I was a bit panicky because I didn't want him to have to have surgery or be completely put under. All I could think about was if he was going to be able to be himself again. The whole group was amazing. I think they liked Pee Wee just a little :) Read Less

Let me start by saying I never leave Yelp reviews, but after my experience with Dr. Wilson, I felt I had to! I was nervous about taking my cat to a new vet after recently moving to Jacksonville, but these guys are as good as it gets! Honestly, much better than my last vet (shh!) Dr. Wilson was so gentle and kind to my very scared kitty, and explained everything he was doing along the way. The staff were all amazing, and didn't push for any extra or unnecessary treatments. Can't say enough positive things about this place! Read Less

I've had to take my cat in for what I thought was something terrible - ended up being a flea allergy! My cat is half feral, hates other people, but these guys handled him cheerfully, claws and hisses and all. I've never seen a place so professional and kind to cranky cats before. Thank you! Read Less

We've been taking our fur babies to MRAH for years now. The staff and Dr. Wilson are great and have taken care of our pets during both the good and bad times. Wonderful vet and would recommend to everyone. Read Less

I've take my cat here over a dozen times. It's always a great experience, and they ALWAYS call to check on her after her visits. All the staff are sweet and knowledgeable. The Doctors seem very genuine and caring.Read Less

I've take my cat here over a dozen times. It's always a great experience, and they ALWAYS call to check on her after her visits. All the staff are sweet and knowledgeable. The Doctors seem very genuine and caring.Read Less

I loved this place. From the moment I opened the door till I left. Everything was very organized and clean. The staff was very nice as was the Doctor. The prices are reasonable and I like that they were very clear of what are my dog needs for the moment and the early future. Finally I found a place I can trust with my dog.Read Less

Dr. C and the staff are awesome! They have been working very patiently with me and my feisty kitty battling some upper respiratory inflammation. We are able to schedule appointments to be seen right away, quick and easy access by phone when I have questions or concerns, we are in and out of the office in a very timely manner at time of our appointment, they treat my cat as if she were their own and she is actually comfortable going there! I would highly recommend monument road animal hospital. Read Less

We can't say enough good things about Dr. Wilson, Dr. C and their staff. The doctors and staff truly are compassionate professionals. One of our dogs recently experienced an emergency. We were heartbroken. But Dr. C, Dr. Wilson and their staff went to work and provided amazing and life saving care. The staff answered all our questions during a very stressful time, helping to ease our minds. Thankfully, our sweet boy is fine now because of the outstanding care he received at MRAH. We look forward to many years of routine care for our guys with the great doctors and staff at MRAH. Thanks for all you do! Read Less

Today was my first visit here and I am so pleased with the whole experience. My dog is very nervous at the vet and the staff knew exactly how to deal with her and how to make her comfortable. I was seen right around our scheduled appointment, which is greatly appreciated, they made me feel like my time was valuable. Dr. Wilson was quick and thorough. Great visit! Read Less

Outstanding staff , Dr Wilson himself a wonderful individual who is passionate about his line of work . The facility is senior pet friendly with textured floors to prevent older pets from slipping and injuring themselves . One of the few vet facilities I have ever seen do this and feel more places should follow their example . The staff is very helpful and take pride in their work . Will do follow up phone calls to make sure everything is going well regardless if it's a simple check up or something serious . Can't praise them enough and would give 10 stars if I could . Read Less

This place was great! Luckily my little girl didn't have anything serious but man did they treat us and her so well. The staff was so friendly and the vet was as well. I especially loved that she didn't push unnecessary tests to be done. I was expecting to pay much more and at the end I did but only because I had asked for regular prevention testing and some prevention meds. Will definitely be making this place our go to. She will be needing a few extractions and finally feel I found a vet I'm comfortable with and trust with my little one. Read Less

In Jamuary 2016 our elderly Maltese Maggie Mae got sick while visiting my son in Jacksonville. We're from New York. My son's dogs go to Monument. Mike called and Maggie was seen by Dr Wilson that afternoon. Diagnosed her issue and treatment prescribed. Dr Wilson and his staff called to follow up on her several times. Such a caring doctor and amazing staff. Definitely a five star facility. They went above and beyond. Most veterinary hospitals would tell you to go to the local Animal Emergency Hospital if you are from out of town. My son is lucky to have them for his three dogs. Read Less

On Wednesday I had to put down my 17 year old cat that I had raised since she was a baby. Her turn for the worse was very sudden and I needed a same day appointment. This Hospital took Minnie and me in that morning and put my sweet girl to rest. I was an absolute mess the entire time and the staff was incredibly comforting. Dr. Wilson was very kind and reassuring. I'm so thankful you guys could take care of us. And thank you for the lovely card. Read Less

Dr. Wilson and staff are amazing. I can walk in and they always know my name and my dogs name. They absolutely adore my dog and always go out of their way to help with any issues. Dr. Wilson has continued to care and look after my dog after a surgery she had when she was 8 weeks at jax humane. He has always given me pointers or other contacts he has for other issues. Best veterinary clinic! Read Less

Great animal hospital & veterinary clinic! The Dr. Is very knowledgeable & experienced and the girls on their staff are caring, friendly & love animals. We've been bringing 3 dogs here for years, one since birth, & they have been healthy & happy. All health problems or medications were successful. The facility is large & always very clean. Worth the money to take care of your dog, cat or other animals. Read Less

You can tell that Monument Road Animal Clinic truly cares about your pet, from their calming demeanor upon arrival to remembering your pet's quirks and accommodating them. My wife and I used to bring our previous pup here for care and boarding when we lived in the Regency area. After making a move to the beach, we go to another clinic for check ups and medication only as a result of limited time and proximity. If we're heading out of town though, we trust no one but Monument Road to take care of our little guy when we're away.Read Less

I am so impressed with this Vet - he explains everything in detail and takes the time to listen. My dogs are very comfortable around him and you can see how much he loves helping. Their prices are very reasonable and I would highly recommend them. Read Less

Having just moved to Jacksonville we were worried about finding a really good vet for our two dogs but we needn't have worried. I did a lot of research and finally decided to try Dr Wilson and I am so glad I did. The staff are exceptionally friendly and helpful from the moment you walk in the door. They follow up your visit with a phone call to check if your furbabies are doing okay and if you have any questions you forgot to ask. Dr Wilson is wonderful with the dogs - taking his time and really giving them a thorough checkup. He makes sure to answer all you questions and listens to you carefully. I am very impressed that the charges here are very reasonable and certainly worth it for the service you get. We will be regulars from now on. Read Less

Dr. Wilson and the staff at Monument Road Animal hospital are awesome. I have been taking my dog here since we moved to the Arlington area. Dr. Wilson doesn't try to up sell you on your pet's illness. He presents you with the options to treat your pet, the price, then let's you decide which route to go. Read Less

Luci was a very healthy, happy mini schnauzer for 9/1/2 yrs; then suddenly seizures began for no apparent reason. Dr. Matthew Wilson, Amanda, Leilani and all the rest of the staff at MRAH have been a blessing. They've known Luci since she was 8 weeks old and I've always felt like they take care of her like she is their own. Luci loves, loves loves going there; she greets the staff when we arrive and happily goes with staff to have the "prodding" tests done (fecal exam, temp, etc). With the excellent care and medical expertise of Dr. Wilson, Luci's seizures are 98% controlled (they are never 100%). I was happy Dr Wilson & MRAH were Luci's healthcare providers before the seizures. Now I'm eternally thankful I chose this facility. Read Less

I would like to thank Dr. Wilson and his amazing staff at MRAH. They took such good care of my Pug and also my sister's dog when she had surgery. I have been to many animal hospitals over the years and this place is by far the best. They go out of their way to make sure you and your pets are taken care of and it's easy to see that everyone there genuinely cares about animals. I can honestly say that when I take my pets there they are in the best care possible and I recommend MRAH to everyone I know. Read Less

I have used MRAH for over 12 years, and I have been so impressed with Dr. Wilson and his staff that I always recommend MRAH to anyone buying puppies from me. The staff is and Dr. Wilson are fantastic. They call after seeing your pets to see how they are doing. I would never allow my dogs or puppies to go anywhere other than MRAH. They are the best and there is nobody better. I have never ever had a bad experience with MRAH, and I trust them completely. Read Less

I initially went to MRAH when my dog suddenly became very ill. After an emergency surgery, my dog recovered and lived many happy healthy years after. I have continued to go to MRAH where my dog and cat receive outstanding care. The staff is happy to provide an up front estimate for services and will always call to follow up after a visit. The doctor and staff are among the most friendly, compassionate people you'll find to care for your beloved four legged family members. I would recommend them without hesitation. Read Less

I've been using MRAH since I was 4. My family began taking our animals there and I've continued to use them after our pets died of old age and I moved out and got married. They are knowledgeable, caring, and understanding! They always answer my questions and I never leave unhappy. :) Read Less

This Hospital is great, the people that work there so compassionate, you can tell they care!!! I have been going there for years, my pets love going and the doctor and staff are so informative they give you answers and or options. I have never seen any one there unhappy about the services or staff- try them when you are looking for a vet- you won't be sorry!!! Read Less

We trusted them with the care of our 2 small dogs while we were out of town. We had used this vet a couple times for shots and they seemed fine. When we picked them up after our trip they both had bad rashes and when we got them home they seemed sick. It turned out they got Kennel Cough and our Daschund had an injured back. When I called up there a lady treated me as if I was lying. Then she refused to have the doctor call me. I sent emails to the doctor and never heard back. The ONLY thing they would even do was have me pay for a visit to see the doctor and that was the only way I was going to see or talk to the vet. I refused to give them any more money since they had caused this trauma to my pets. They refused to see me without paying, so I sought care from another vet. I am very happy with the new one. Good Riddance to the unprofessionalism and harmful care we recieved from Monument Road Animal Hospital. I am also filing a complaint with the state regulatory board. You have been warned! Read Less