San Jose Beauclerc Animal Hospital

They are always kind and accommodating. When we had to say goodbye to our friend we ended up keeping them an hour past closing. They were extremely understanding and caring throughout the whole process. Read Less

I brought in my poor baby kitty that had hurt herself yesterday by falling/jumping from a 2 story balcony after she got out and they saw her immediately. The whole staff was compassionate, comforting and reassuring throughout the entire process. I've never felt more welcome or at ease in a vet's office. I thank the entire staff for their fantastic efforts in helping my cat in her time of need. Read Less

I brought in my poor baby kitty that had hurt herself yesterday by falling/jumping from a 2 story balcony after she got out and they saw her immediately. The whole staff was compassionate, comforting and reassuring throughout the entire process. I've never felt more welcome or at ease in a vet's office. I thank the entire staff for their fantastic efforts in helping my cat in her time of need. Read Less

I've been taking my dog here for over 5 years and although I've been to other vets, this is the only one I trust to take care of my fur baby. Dr McMillan and the staff are always friendly and take care of my pup. I also appreciate that although they're always slammed with appointments, if my dog is sick, they fit me in without hesitation. The only negative I have with them is the cost. Every appointment I have comes in right around $200, so be prepared to shell out some cash, but I'd rather pay more if I know my dog is being attended to properly and fixed up when needed Read Less

One star to a Four star... The Dr called me after another off putting call with Sheri. I can say his customer service is above par to the rest of the office, they should try to follow his lead. He listened, cared, and understood the issue and made it right! I really appreciated him reaching out to me at 8:30am. He really made me feel cared for and understood. What was more upsetting then the over charge was how Sheri and the rest of the office handled it with zero concern, empathy, care, they honesty lacked any gumption to want to make it right or at least make me feel like they wanted to make it right. I hope that the staff doesn't continue to ruin this offices reputation with experiences like this, as the Doctor seemed quite talented and caring. Still undecided if I will make it for a 2nd visit here. (Update from last post whom I thought was the Office Manager was actually just the Receptionist. I believe that she and Sheri might be better off working with animals then people :) ) --------- ------- ------- I was over charged by $350, not given a receipt and sent on my way all the while they new there was an error on their end when the processed my payment! VERY SNEAKY, instead of advising me of the over charge at the time by pulling me to the side and letting me know what I will see on my bank transaction they just tried to cancel it on there end. Maybe hoping I wouldn't notice? This was the Office Manager who made the error, if they can't be forthcoming about a billing error how forthcoming are the about your pets care? After I was home and their office was closed I realized I didn't get a receipt so I checked my bank account to see their transaction had taken ALL the funds out of my checking account! There was no one to call as it was Friday after 6pm and they are closed. My only option is to call the next morning a Saturday at 7:30 am. I reached out to them only to get tons of ATTITUDE from Sheri, as if I was an inconvenience to her by calling about the overcharge. Ten minutes into the call it was uncovered that she was under the impression I was told what happened at the time and that I was just calling to be mad at her?? No, I was calling for just an explanation as I hadn't spoken to anyone from their office about this!? Even after that realization Sheri was extremely rude wouldn't even let me finish a sentence and kept interrupting me saying that "she doesn't know anything and she doesn't know what to do. Does not know when/how/if I will get my funds back... that the office Manager knew what happened at the time and that she has no idea why she didn't let me know I was way overcharged". I can appreciate and understand that Sheri didn't know anything about this however she could have just offered, an explanation of how this happened, been somewhat apologetic she had absolutely zero empathy and was a brute if not a bully about the situation. I wonder if she has the same care for pets as she does people? After 15 minutes of being put on hold, interrupted, over talked, not cared for Sheri hung the phone up on me and telling me the Dr would be in at 9. I will update this review depending on how the Dr handles this and gets my funds back to me. As of right now I (and Sheri) apparently have no idea still if/when/or how I will be paid back. Awful 1st time experience here that is for sure. Read Less

I have been coming here for 15yrs for my babies..Pierre & Lola. Dr. Nash and Dr. McMillian are the best. My prayers are with Dr.Nash and his family....have a wonderful retirement....you will be missed€ Read Less

Love these guys. The staff is wonderful and accommodating from the minute you walk through the door until the minute you leave. I can't say enough about how great all three vets are. I have two large dogs, each with their own set of issues but these guys are great with them. Most of all, I trust them. Read Less

My family has used this vet clinic for years. The vets are honest and will tell things to you how it is, but it is obvious just how much they care for the animals and the owners. I am applying to vet schools and made an appointment with one of the vets just to talk about the good and bad of being a vet. He cared enough to take time out of his day when he could have had a paying client to talk with a concerned vet school applicant. Read Less

The staff are very pleasant and patient. The rooms are always clean. Dr. McMillan takes special tenderness with our dogs dealing with painful and difficult issues. He also patiently answers my questions Thank you Read Less

Our pets mean everything in the world to us, and we trust these folks. They are available when we need them, they know their stuff, they are friendly to deal with, and the prices are reasonable. After going there a few years we've come to know the vets and staff and they know us. They do not push services that are not needed, in fact they look for ways to minimize risk and costs while keeping the pets as healthy as possible. I have to admit, it wasn't until after we'd been there a few times that we knew this was the best place for our dogs and for us. Read Less

We love San Jose Animal Hospital! when our dog Sugar had leptospirosis, Dr McMillian took such great care of him! He was truly concerned with his condition, and also the way I was feeling. He is a very caring vet with a wonderful pet bed side manner. We wouldn't trust our pet to anyone else. Read Less

Took my dog in for rabies & 5 in 1 shots and to be de-wormed, paid almost $400 for this. Then when I got my dog home she had a 4" by 2 1/2 abrasion on her neck, please see photo, apparently from them pulling her head back too much when she was scared. Not sure why they did not just sedate her or use a harness instead of the very thin lease and collar they put on her when they took her from me. Horrendous care, I certainly cannot recommend. Read Less

The doctors are wonderful - but the front office staff are rude and condescending. Specifically an employee named sherry. I have been with these vets for years but am leaving due to poor and rude service. Read Less

We love this vet. I moved from Jacksonville to the Daytona Beach area, but bring my big boy up here because these guys are the best. Their staff and docs are amazing. They have guided us through some very tough times and we are so grateful we found them 15+ years ago. They treat your furbabies like family. Read Less

Dr. McMillan is compassionate, kind, thoughtful and very knowledgeable. He takes the time out of his busy day to call and follow up after sick visits, and we are so thankful for that. Thank you for taking great care of our Charley! Read Less

I'm from NH down in FL for the winter. My dog gets massive ear infections. Thank goodness for this office. The front office staff are wonderful, the Vets are the best and for the lady that was complaining about the fees, shoot honey you don't know how good you've got it. I would have paid $178 just to walk into my vet in NH. Here, I paid $195 for exam, cystology, and medication, and $58 for a follow up a week later. Then he ripped of a toenail off. The dr. had to knock him out to cauterize the nail bed, and the whole thing only cost a little over $225.00. In NH it would have been well over $500. So yes a well deserved 5 star rating not just for price, but for great people and puppy skills. Love this place. Read Less

We have been using San Jose Beauclerc Animal Hospital for over 5 years and they are just the best!  Recently we had to take our little dog in because her eye was bothering her. They diagnosed her with a bad cut on her eye and gave her medicine to help heal it. They even called the next day to see how she was doing. We saw  Dr. Nash for the initial visit and then Dr. McMillian for the follow up and were as always very pleased with how they took care of our dog. We recommend them all the time because they are simply the best!  The only downside is being the best they are constantly busy! Read Less

I have been taking two dogs and one cat to San Jose Beauclerc. The front desk staff was nice and the vets were fine. But after a few recent outrageous bills, I have decided to leave. I took my cat in for an exam because he had fleas. $57 for the exam (on a cat!). $173 for a full panel of bloodwork! What?! And $63 for some antibiotic injection. At no time during the $57 visit did the vet mention the hefty costs associated with any of what she was recommending. Same thing has happened in the past with my dogs. It's borderline unethical. The front desk then does not show you the itemized receipt until after you've paid, so it's always a surprise. I have also tried to order medications from 1-800-petmeds and after they sit on the rx request for days and days, they call you and try to dissuade you from using the service. Unacceptable. Unless you feel up for being taken advantage of financially every time your pet has a visit, steer clear.Read Less

I have been taking two dogs and one cat to San Jose Beauclerc. The front desk staff was nice enough and the vets were fine for the most part. But after a few recent outrageous bills, I have decided to leave. I took my cat in for an exam because he had a skin reaction to some flea bites. $57 for the exam (on a cat!). $173 for a full panel of bloodwork! What?! Why? And $63 for some antibiotic injection. At no time during the $57 visit did the vet mention the hefty costs associated with any of what she was recommending. Same thing has happened in the past with my dogs. It's borderline unethical. If you are going to charge me nearly $200 for what you make out to be routine bloodwork, you should disclose that cost before you take the animal back to draw the blood. Same with the injections. The front desk then does not show you the itemized receipt until after you've paid, so it's always a surprise of a few hundred dollars. I have also tried to order medications from 1-800-petmeds and after they sit on the rx request for days and days, they call you and try to dissuade you from using the service. Unacceptable. Unless you feel up for being taken advantage of financially every time your pet has a visit, steer clear. Read Less

Ironically I discovered how amazing this animal hospital was a little over a year ago when my friend had to put his dear dog of 16 years down. This had always been her vet. I went with him and the way they treated my friend and the dog...the vet kneeling with the two of them on the floor with tears in his eyes and allowing her to stay with her master was the most touching and personal experience of this sort I can imagine. Now I take my dog Cammie there...and they are so good to her. She's had a fatty deposit for awhile that's growing we're keeping an eye on and they said, "We would never want to do surgery unnecessarily. Let's keep an eye on it; if it's not bothering her, I don't want to remove it." They know how skittish she is about getting her nails cut and always let me in back when they do it. (I've never had a vet do that) They are great...I've had 3 or 4 vets in Jax and by far San Jose Beauclerc is the best...I go out of my way to take my dog there.Read Less

You couldn't ask for more compassionate and professional care for your furry loved ones than what you will find at San Jose Beauclerc. The doctors are well-informed, up-to-date, and have a wonderful bedside manner. The staff is both friendly and efficient. Our family has visited this clinic for more than thirty years now, and we can't imagine going anywhere else. In fact, we drive almost 70 miles round trip each time we go and pass a dozen clinics on the way. It's more than worth those extra miles. Read Less

(Deerwood, but office Manager at San Jose) I've had a patient there for many years named Merlin. I haven't had any issues with the treatment of my dog,however today, I do not know what is wrong with their office staff. They lied to me about how many visits my pet had and then when they realized they were wrong the particular office person ( I didn't see name tags - Black hair, older woman ) did not apologize for her false information. Basically she was accusing me of being a liar and my pet not having been attended by them. I have tried to get in touch with the San Jose Beauclerc Office staff and apparently she was in a "meeting". I haven't heard back. I don't appreciate being called a liar. I will not have someone disrespect me who is getting my business and in charge of the welfare of my pet when I have him taken care of. I will take my business to another reputable Pet Clinic/Hospital instead of paying people to be rude to me and possibly mistreat my pet. Read Less

They are compassionate,caring, and supportive to both pet(s) and owners. They pay attention and listen to what you tell them. They are great partners in helping you make decisions that are good for you and your furry children. Read Less

This place has the highest quality of staff in each and every department and the Doctors are both so Practical, Educated and Compassionate in giving my several dogs the finest care I've experienced in the 30 years I've been a dog owner. If you love your dog they are in my opinion the best Vet Clinic I have ever used. Read Less

just moved into the jacksonville area and have been happy with these as my new vet, great professional service and a good through check up , so they will be my one port of call for any health care issues that arise (hopefully none) with my 2 dogs, who are sometimes a bit acident prone. i honestly recomend these guys. Read Less

They take excellent care of our three pets. We have never been disappointed in their services in the 10+ years we have been going there. The front office people, vet techs and doctors have been nothing but excellent. The doctors call us personally to give us lab results and to answer any questions we have had. They are amazing and  I highly recommend this vet! Read Less

I used this vet for my pets health care and boarding for the past two years. While they were definately not the cleanest, most modern, or cheapest vet in my area-it was the vet recommended to me when I first moved to Jacksonville. I was never overly impressed with the front desk staff but did not realize until recently the lack of professionalism and integrity that exists on every level of staff within the practice. To make a long story short...if you choose this vet for boarding you MUST ensure that you are ready for them to charge whatever they dream up for brushing your pet after the bath that they REQUIRE you to get. They added a $46.00 charge (along with the $25 bath just for 5 days of boarding!) Grooming includes a haircut and only costs my dog $50 total there so why on earth would I pay $71 with no cut? They demanded I pay for something I never authorized and when I asked to see where in writing this was disclosed they said its not in writing but a fair charge! I ended up getting the $46 charge removed and I will NEVER go back to that place. (It's a shame that I had to threaten to call my attorney for them to remove the charge that I never authorized) They are rude and crooks! Read Less

We come to this location when our primary veterinarian, Dr McMilian, works out of this office.  This facility is older and in need of some interior work and sometimes reception smells of wet dog, but I guess this is standard for most animal clinics.  They have added a little boutique area where customers can get pet accessories and dog food which is nice.Good customer service here is hit and miss, however.  I have stood waiting directly in front of the front desk on several occasions at length only to be seemingly ignored while reception plugs info into their computer.   In that situation, I would expect the front desk worker to put the logistical input on momentary hold while she greeted her next customer. In contrast, I have been to this location and had exceptional customer service as well.Overall the vets, staff and facility are good at this location.  They also have reasonable rates for boarding your animals as well. Read Less

My family and I have been clients of this practice for over 20 yrs. We have moved from Jacksonville and no longer use this practice, much to our dismay. Without a doubt the doctors and staff are compassionate, loving and there for the animal. Dr. Nash and Dr. McMillian have gone far beyond their duties as vets to provide loving and compassionate care for our animals and provide excellent bedside manner to us as humans. They do what is neccessary for the animal but never just to soak more money out of you. These men are fair and absolutely the best animal hospital I have ever dealt with EVER! This is an outstanding practice and you would do very well by your animals to take them to them. Read Less

I've used Dr. Nash's services for several years now and they are terrific. I moved across town to the west side of Jax, but I make the drive across the river a couple of times a year to get what I believe is the best treatment in Jacksonville for my dogs. Read Less

I have used the services of Dr. Nash and the staff at San Jose Beqclerc for several years with over 50 rescue dogs and my own pets, I could not recommend them more highly. The cost of services and medications are reasonable, appointments are easy to make, (often the same day you call), and the setup of the working area leads to a very fast but thorough experience that I have not seen at another vet. Grooming and boarding are also very reasonable. Read Less