I won't return there worst Veterinary practice. Second time I have gotten disappointed seems like they money hungry been to a different Vca (in Hawaii) and their prices weren't that high. Wouldn't recommend this place Definitely looking for a new vet Read Less

Our pets have been cared for by VCA Briarcliff for around 15 years after having been referred to them by the Animal ER off Southside BLVD. I can't say enough about Dr. Ridinger and the staff at VCA. The staff in the front office know me by sight and the names of our three cats despite having a very busy practice. The level of care down to how they handle the animals for exams and the level of follow-up and communication is excellent and reassuring. Whenever I've called for status or results I always get Dr. Ridinger unless she is handling an emergency and I never have to wait long for the return call. The techs are well trained, know how to handle animals, and are great communicators. They are more about asking questions than trying to tell you what they may think is wrong. Please give this practice a chance to care for your pet. Read Less

Took my dog here. They were quick to get us into a room and my dog examined. Unfortunately he was quite ill. The vet discussed my options with me and what it would cost. With how sick he was, I unfortunately had to put him down. The vets were sympathetic. We were put into a nice private room where I said my final goodbye. Thank you so much. Read Less

Never had a bad experience in 5 years. The staff are friendly and care for your pet as if it were their own. They have fit me in because of an emergency with little to no notice on multiple occasions. The doctors even called ME when they found out I had taken my pet to the emergency ER the day prior. They never push products or services on you. Instead they show you a care plan which specifyies what they feel is necessary and what would be good to include. Recommend them to any pet owner. Read Less

WORST VCA! I previously lived in another city and went to a VCA there. It was amazing. My dog has bad seperation anxiety. They saw me, gave me medication. And sent me on my way. It costs 65 dollars for the visit and medication combined. The medication worked amazing. I move to jacksonville and visit this vca to continue treatment. They refused to put my dog on her previous medication, and tried to get me to pay 1,200 DOLLARS to put her on a new medication and a whole bunch of other things. That is ridiculous and i would never recommend this place. Read Less

Wonderful caring people from Receptionist to Vet Techs to Veterinarians. Everyone was kind, compassionate and knowledgeable. They did the softpaws for my new cat & they stayed on a long time. When my older cat passed away they were wonderful, allowing me all the time I needed to say goodbye, and every singe person stopped in, respectfully, and listened to stories about her. They treated me as though they were losing a pet of their own. Again... kind, compassionate and caring from beginning to end and from top to bottom in their organization. Highly recommend them. Read Less

This place has been a life saver. We recently adopted two kitties, one from outside on our back porch when we moved into a new condo (she came with the condo, I guess) one from an animal shelter; both are now inside kitties. The animal shelter kitty (Thumper) picked up an upper respiratory infection from the shelter before we got him, and was unable/unwilling to eat for days. Since we were new to the area, we went to VCA at the recommendation of our Landlords, who go there for their dogs. We ended up working with Dr. Severidt, who took a personal interest in our sickly cat; he even went as far as to text me each day to see how Thumper was doing during the peak of the illness, give advice, and even came in and opened the clinic late on a Sunday afternoon (they were going to be closed for a holiday Monday) when he found out Thumper had continued to refuse to eat. With his help, we were able to beat the infection and now have a healthy (and destructive...) cat running around happily. I can't comment on the costs, as I don't really have a basis to compare their costs to other places, but I can say that they I didn't feel ripped off or overcharged in any way. We had to go in multiple times for this infection, and a followup infection in his eye, and they worked with us to make it pretty affordable all around. Anyhow, I definitely recommend these guys. They are a pretty awesome place, the doctors seem to genuinely care, and they are usually pretty quick about getting you in/out of the door! This will be my go to vet for the foreseeable future. :) Read Less

Took my Pom to them before they became a corporation. The whole staff was friendly with exceptional vets. For over 7 years my pup went there, for just his annual check-ups and vaccinations, from minor ailments to his fatal diagnosis of renal failure. Once a corporation, prices soared. The last few months of my "baby's" life, I took him to a vet who was a friend of mine from dog park days for a 2nd opinion. He passed away under her care, but it was inevitable. A few weeks later, I received sympathy cards from his last vet of only 4 months and his groomer. Although I notified Briar Cliff of his demise, I heard nothing. What's worse is I had to return the unopened box of combo flea and heart worm meds (since I didn't think I should give it to him because of his kidney failure). I was told that corporate would send me a check...it's been almost a month and still waiting. Not to be unfair, I did eventually get the check. I got a call informing that it was returned because they did not have the full address (strange, because like I said, I had been taking my pets there since probably 2000 starting with my cat, Bentley). Through it all, Cammie was great. She followed up with everything until I received the refund. I do wish though that Briar Cliff would cut back on their fees. The price of being a corporation isn't conducive to what the "average Joe" can afford. I know a lot of my retired friends who moved their pets elsewhere because they just couldn't afford the rates. Read Less

Dr. Ridenger is an awesome vet and a great person, I am glad that she takes care of our two cats and our puppy. They are always up front about the pricing. They are a bit more expensive but the service is incredible, Dr Ridenger will call us on evenings and give us her personal attention when we call in. We very much appreciate her and because of her we will not go anywhere else. Read Less