THIS VET DOES NOT HANDLE EMERGENCIES. It is a Christmas miracle our pup was handled well (at another vet) but the time we wasted here when they refused to see her only added to our fear and a delay in... Read More
THIS VET DOES NOT HANDLE EMERGENCIES. It is a Christmas miracle our pup was handled well (at another vet) but the time we wasted here when they refused to see her only added to our fear and a delay in maximizing our dog's health and well-being. We usually see Dr. Fillip--an incredible,incredible vet who has handled our very health-impacted dog, Pebbles, who has had numerous small but mighty problems with her skin and with her teeth, among some other things. We have been patients here for over 20 years, and as we have three dogs, they see plenty of us! Unfortunately, in the last 6 hours, they have proven to not only let down their most loyal customers--they have let down every single one of the animals they see. This afternoon, our 11 year old dog Pebbles lost complete motor function within 30 minutes. She went from running around, to tripping over her own feet, and eventually she laid down on her side because she couldn't stand up on her own. We called and scheduled a 5 o'clock appointment, but then our dog wouldn't move. So we called again and told them we were coming right away. We rushed her there. Dr Fiillip was not there. We explained the situation to them, and they took Pebbles, who was unable to walk or stand on her own, back to the room. And promptly returned her five minutes later saying her gums were pink and she seemed "stable" and we had to wait to see the doctor until 5-which was hours away. We begged to see the doctor and they refused to send the doctor out for even a minute to help out or talk to us. We then rushed her to another vet and found out she had a CLOT that was impacting her motor functions. The doctors at the new vet diagnosed our pup within an hour. We are shocked and disgusted at the lack of professionalism and bedside manner of this clinic, especially given our dog was essentially flailing around on the floor of their lobby with three crying pet owners. If they do not accept emergencies--that is FINE, but that needs to be a hard-ruled policy that is enforced and mentioned on phone calls, in their office, and on their website. But no, when our dog had an awful medical emergency, they told us to come in and then refused to treat our dog as an emergency, even though it turned out to be serious. Luckily, our pup will be around and healthy for Christmas--but it is not because of Animal Healthcare Center. And because of that, we will move to a vet that cares about the wellbeing of our 3 dogs Read Less