My Pets Animal Hospital

Dr. Dixton is absolutely amazing. Having an exotic bird it can be hard to find a knowledgeable vet. Dr. Dixton is extremely friendly, great with my bird and clearly sincerely cares about animals. The staff is always extremely friendly. I never wait more than 5 minutes for my appointment to begin. The prices are pretty reasonable for the quality of work. The rooms are always very clean and well maintained. My bird does not get upset with this vet. At a previous doctor's office my bird tried bitting the techs. However with Dr. Dixton her approach is so gentle my bird stays calm during the appointment. I highly recommend bringing your pet here! Read Less

My Pets cares for my two Senior Citizens, and I couldn't be more pleased. Dr. Rockroth is the best vet we've ever had the pleasure of knowing. If you're looking for a new vet for your precious family member, you will be happy choosing My Pets. Read Less

While we received grim news about our fur baby the staff is super friendly and eager to assist. They greet you when you walk in and seem genuine in their desire to help and support. They list your options and are happy to explain them with as much detail as they can give. Read Less

My Pets is one of the best clinics around for my pets... I see what they did there :) My only wish is that they had 24 emergency service. I have taken multiple animals here from animals I have found and rescued looking for their forever home (or be re-released into the wild), to my lovable family pets. I primarily see Dr. Donna, but also see others when she is out of office. I would like to note they are all kind, have a great demeanor, and genuinely care about animals. The staff there knows my dog Gypsy on a first name basis, loves to treat her with respect and care and give her much love and praise she craves. Read Less

We have been going to My Pet's Animal Hospital for years now. They have taken excellent care of our animals. They are very caring. Love going there. Have gotten several of my family members and friends to switch to there and they love going there also. Read Less

My experience with Dr. Donna McWilliams was ABSOLUTELY DISTURBING. Yesterday afternoon I brought my dog in to see a vet because he developed an eye infection. Within three minutes of being in the room with my dog, Dr. Donna concluded that he was a vicious, out of control, and needed to wear a muzzle in order for her to exam his eye. After I was unable to put the muzzle on my dog quickly enough, Dr. Donna pinned him to the ground and forced the muzzle on him (he has never worn a muzzle, I explained this to her, and, of course, wearing a muzzle is a skill dogs must be taught to do). At the sight of this brash and violent treatment of my dog, I became emotionally distraught – I felt my hands start shaking and the tears welling up in my eyes. She completed the exam and left the room to get his medication. When she returned she started lecturing me about my dog’s “wrong” behavior. I then tried to explain to her that he was afraid and that our energy was making him more anxious and stressed out. Donna then condescendingly asked me “Well, what would you have me do?” I replied honestly – “I’m not sure but something about your approach seems off.” She started harping on my dog’s negative reaction to her again. I could tell that she was getting very angry and defensive so I told her ‘I don’t think this is a good time to have this conversation. I’d like the medication so I can just leave.” She got up and stormed out of the room and said over her shoulder “He needs to come back for a checkup in ten days.” Dr. Donna, I’ve had some time to think about what I would have had you do differently: 1. My dog is about a smart as a toddler. He does not have language to express himself. When he is experiencing pain in his eye and you, a complete stranger, try to stick your finger in said eye, of course he is going to react in a defensive manner. HE IS AFRAID! Have some compassion! There are grown adult humans who have real, diagnosed phobias of doctors yet you expect my one year old dog to be a perfect patient for you. 2. Do not begin your working relationship with clients by curling your lip up in disgust and criticizing them. If you expect the pet parent to work with you during the exam, do not speak to them like they are an idiotic child. There are strategies you can use to deliver unpleasant news/ information/ insights to your clients in a respectful and professional manner. 3. Be respectful to your clients. I have been bringing my dog to My Pets since he was two/three months old and I’ve been bringing my cat to My Pet for 7/8 years. I have spent a lot of my money at My Pets. I have recommended friends and family to this vet. When you have upset a client (especially a loyal, long standing client) to the point of tears, your response shouldn’t be to rudely storm out of the room as if they have done something wrong. Remember, we don’t have to bring our pets to you. The privilege is yours. 4. Keep the promises you make to your clients. Your homepage reads “We are committed to providing the best veterinary care to your pet always. We also understand how important your pet is in being a member of your family.” You didn’t seem very committed when you spent three minutes getting to know my dog and you didn’t seem to understand that my dog is like my child when you were ugly to me. 5. BE HONEST!!! TELL YOUR CLIENTS IN A TRANSPARENT MANNER THAT YOU ONLY WANT TO SERVICE SMALL BREED DOGS (one sentence on your homepage is not enough). Don’t take on medium and large size breeds as clients if you’re not comfortable working with them. YOU’D BE SAVING US ALL A LOT OF TIME AND MONEY THAT WAY. Dr. Donna, I implore you to consider these points and to honestly reflect on them. Read Less

The weekend we moved here from out of state, both of my dogs got sick. After looking up a different vet online and then having a horrible experience, one of our new neighbors recommended My Pet's. What a difference! From the moment we walked in, everyone was so kind. After our first time meeting Dr. Rothrock who spent time loving on and talking with our dogs throughout their whole examination, putting all of us at ease. The vets (and two years later we've seen all of them!) are so amazing with our dogs and always take the time to listen to our concerns and answer any questions we have. Having the boarding, grooming, and daycare options are great because one of our dogs suffers from anxiety. He knows the building and all of the staff so time here is never stressful for him! We LOVE My Pet's!! Read Less

A few months ago I unfortunately had to have my dog put down. they had a nice little room for us to go into and the staff was very nice to us. made the whole thing just a little easier. what I really appreciated was receiving a card from them a week or so later. I really feel like they went that extra mile. I will also be using them for my new dog. I highly recommend them! Read Less

Our Petey has been a patient and boarding client for several years of Dr. Donna and her staff. Our experience has always been professional and courteous, giving me plenty of time to discuss his ongoing hip problems. Dr. Donna always gives me all my options, and I never feel pressured toward any type of solution. Also, when I pick him up from boarding, he doesn't want to leave! Petey and I love it here! Read Less

I was with Kathleen Animal Hospital before I came to My Pet's. The transition was absolutely amazing. Smudge and Sampson usually complain going but aren't shy when they see the staff. I have never seen this much customer service be so great. I love getting a check up call for the cats. Smudge had to get a microchip done & hearing that he didn't move made me feel so happy that he was comfortable getting such a procedure done at an older age. Sampson will be iffy but the vets made him comfortable. Thank you My Pet's for everything. Read Less

"Ohana means family. Family means nobody gets left behind or forgotten. I left a home that was no longer safe. I didn't know how I was going to manage 2 Lab puppies (who I might add, weighed 90 and 40 lbs) on top of working full time, and pulling myself together. But Ohana...we were going to make this work. I felt horrible, I was rushing home during my lunch break to let the dogs out, and stressing every time I had to work late. It was not fair to them to be kept in a kennel so I could work. I was driving to work one morning crying my eyes out, and I asked God to direct me and to give me a sign as to how I could make this work. I will tell you that his sign could not have been more obvious. The sign read, "My Pet's Animal Hospital" I called as soon as I got to work, and I asked about doggy daycare. I had to ask 3 times if the price was correct for both the dogs. I could afford this! This was going work!! Our first day :) I remember both dogs trying to bum rush the lobby as I was trying to get them in the front door... and I was met with such warm smiles as two staff members helped me untangle 2 leashes from my legs as they reassured me that this happens all the time. With tears in my eyes as I type this, I can't begin to express my heartfelt thanks to everyone who works there, for all the smiles, encouragement, the love and attention you gave to Bella and Bowie. You all truly have made a difference in my life...and I am forever grateful.Read Less

Best pet care in lakeland my bella been going their since she was 8 weeks they saved her life she goes to my pets for every thing we love all of u for taking care of bella thanks a bunch for all u do Read Less

Earlier this month I took my bearded dragon to this office. Unfortunately, she didn't make it but the entire time the doctor kept her they were very patient with me calling them every couple of minutes and they answered all of my questions three days in a row (that's how long they were able to keep her alive before she passed). The vet called me after they closed just to give an update. They were always kind and amazing, I can't wait to take my other reptiles to them for regular check-ups. I also received a "farewell" card for my bearded dragon that had passed from everyone in the office. It really touched my heart. Read Less

I love this group - the staff truly care about animals, and they have been wonderful with Rascal and Duchess, my cats. I'm truly grateful for finally finding a solution for Rascal's digestive issues (who would have thought of IBS?) without subjecting her to invasive, painful procedures. She's back to her active, "annoying" self and I couldn't be happier. Read Less

Took my toy poodle Mimi in for a routine bordatella update and was pleasantly surprised to have Dr. McWilliams check Mimi out and then spend some time playing with her and answering my questions regarding Mimi's diet and daily activities.  I've always had a very positive experience during each visit, and really appreciate the entire staff's friendly and caring attitude toward both of us. I would recommend this practice to anyone who has a pet they love and want to provide the best level of care for. Read Less

We adopted a dog from the aspca and i tried to make an appointment on the 10th day for a wellness exam and they were booked. They let me make an appt two days later and still let it be complimentary. They sre super nice here and very knowledgeable. All my pets will be coming here. Read Less

Pixie and I love it here! Dr.Rothrock is awesome! Since we've seen Dr.Rothrock, Pixie, a once spicy and grumpy hedgie is now social and I can hold her without prickling me! We love MPAH and will continue to use them :) Staff is very sweet also! Read Less

Just wanted to give a huge shout out to Dr. Rock on how she handled the situation with my Ziggy today. I love this vet. Even a bad situation is fixed professionally and I love how Dr. Rock is so incredible with my blue and gold macaw. Ziggy is a patient for life! Thank you!!! Read Less

I highly recommend this animal hospital. I took my puppy here and Dr. McWilliams and her team were professional, friendly and caring. They made sure the visit was stress-free and answered all my questions. Read Less

I was new to the area and got right in here when my baby had a UTI. I highly recommend them. They are attentive and care about your pet and not just pushing services on you for more money. All the girls are nice too. Read Less

I have conflicted feelings about this veterinary clinic. I brought my dog here many months ago when our regular vet could not accurately treat an ear  infection that she had ongoing. It did take some testing but the appropriate treatment was determined and it did correctly fix my dog's problem. This was great and I thought I had found the answer to all my vet needs.  But then more recently I left the dog for a short weekend in boarding. She became sick during her stay and the care for that treatment was quite expensive and no cause was ever determined; she basically got better when I took her home. Upon picking her up the vet gave instructions through the tech and did not speak to me even though she came out to talk with other owners.Several of the staff are awesome, but others appear disinterested.... Overall some good/some bad. Read Less

We took my daughters rabbit there, Doctor Sherlock Crowley, and felt good about the office as soon as I walked in and saw his name on the welcome board!  We were brought in on time, all issues were explained throughly to us and I felt good about bringing my daughters best friend there when I left. I felt so good about it, I'm going to start bringing all our pets there starting with my service dog prospect, Samantha, where we will meet Doctor Donna... I wonder if she's even been in a TARDIS? Read Less

Wonderful facility for alternative therapy. Was referred to come here by another vet for Acupuncture. Once we began coming here, we liked the staff so much we decided to use them for all our pets. Front desk staff is always welcoming, Read Less

Our dogs look forward to each and every visit, their tails start going as soon as we pull in. That says something. It is apprent that the staff really loves their jobs, and that is not apparent at every vet hospital we've been to since we are snowbirds and travel a lot. Thanks for the great care you give our kids! Read Less

After being to more pet hospitals than I can count-it finally makes sense that YOU GET WHAT YOU PAY FOR! If you go to a pet hospital where they are giving away coupons, then you are going to get coupon service! This hospital is fantastic, very thorough, precise and knowledgeable. They go the extra mile to make sure the medicine they practice is excellent in every way. All precautions are taken with every procedure and they were explained to me in detail. The staff is the best-after losing a pet to discount procedures, I will never bargain shop for my pets again. This is my veterinarian-they are safe and I feel comfortable with everything they do. Read Less

DR. ERIN is our vet of choice for sure. She provided detailed exams, prioritized our Mini Schnauzer's illness cause. She was honest, direct, calm, caring and we trusted her 100%.She saved our 4 legged child and kept in touch with us the entire time. Glad to have found her! Our new puppy addition is going to her, no question! Read Less

My initial reaction to this hospital was most likely 5 stars. I took my Lop when extremely I'll with GI stasis. I had recently barrier my mother and brother during that time and I chose this vet not only due to positive reviews and that they treat rabbits but tbh also because they had a coupon for a reduced price first visit. By the time my bunny was done being treated that $35 or so visit had turned into several hundred dollars for sub Q fluids and 4 RXs (2 of which can be purchased on Amazon for a total of $15 including shipping) I couldn't afford this after the expenses associated with the deaths in my family. The office said they had a couple RXs in a donation bin which helped significantly. I am very appreciative for this. My Bun had dealt with this issue off and on since but I catch it early do there hasn't been a need to return to the vet. As mentioned above I found I could purchase these items online. My Bub just got sick again I live 30 mins away and my vehicle is in the shop so I called the office asking for an rx for the antibiotic and/or the pain med(meloxicam). I was told due to it being several months that it wouldn't be possible. I explained that I would bring him in in a few days for follow up after the car was out of the shop. They said no I needed to be seen. I explained I wouldn't want to schedule this appt and would move my bun to another vet closer and more flexible. I explained by 3 days my bun would die. I was out on the phone ,after saying I didn't want to debate this if that's how they felt I didn't need the office manager to just get on the phone to say it again and I was told that was not why I would be speaking to the om that they were going to see what they could do. OM gets on the phone ,on the defensive, telling me exactly the same thing. I explained I would send for records and she replied "I'm sorry you're upset but this is a law for humans and animals" I asked what that law was and I was told that a patient MUST be seen within 3 weeks for rx to be calls in. I clarified it's a law?!?! And she proceeded yes it is. I then explained I was a "people" nurse and that was a blatant lie. I was then told "my doctor won't call things in either " and then " it looks like we gave you medicine for free that should have made you happy" My review is now 1 star. If this is you office "policy " do NOT say it's a law says it's your policy. Nobody wants to be lied to. Also I you do something kind for someone DONT then throw it in their face later. Also if a patient asks not to be put on the phone just to be retold the same thing DONT lie and say no it's to see what we can do to help and have it be exactly what the patient asked NOT to happen. This staff needs to learn to be honest with people but I would venture to guess this won't happen while their manager is exhibiting the same bad behavior for them to follow. My bun is now very close to passing and felt other should be warned about what I found out last min. Absolutely heartbroken!!! Read Less

My pets have been coming to this place for over 3-4 years now. The very first year, I had a huge issue with what they were trying to bill me. I let that pass because people said good things about this place. The second year, I had another HUGE issue with what they were trying to sell me and bill me!!!! I let that pass.... And then today, I brought my pet to get his ears checked out. I suspected he had an ear infection. My appointment was at 2pm. At 3:15pm, I was still there, just waiting. When I told the heavyset lady my grievances, she treated me as if I owed her money and didn't pay her back. Over the years, I've spent thousands at this hospital. Today, I realized, they don't really care about your pet, what they really CARE about is making $$$ and could care less how much you feel about it. For example, they look at my dog's ears and say, "He has an infection. BUT.. we don't know what kind of infection so we have to perform MORE testing. The assistant is going to go over pricing with you. Just sign if you agree." And the doc leaves. ARE you KIDDING ME??? I brought my pet here so he could be properly diagnosed and treated. The doc said there are two medications but without further testing, she didn't know which medication to prescribe (but what she really meant to say was she would not prescribe anything unless I agreed to further testing). And after an hour and fifteen minutes, I'm just sitting there. I told them that I had to go and that I'd just buy both of the medications. They told me they could not sell me any type of medication without the test results. Upsell on the doctor's visit. Upsell on the testing. Upsell on the medication. Kept me waiting for over an hour. That's completely absurd to be kept waiting that long!!!! And treated me like I was worthless!!! Don't come here unless you want to get ripped off and treated like a deadbeat! Read Less

I won't be back. I was told I would get a call back by the end of day for status on medication that was paid for and ordered 30 days prior but didn't come in yet. I never got the call back. When the pet finally did get the injection I was told when I checked out that I would get a call the next day to see how the pet was doing. Never got that call. I'll find another vet. Read Less

The staff of this vet really knows what their doing, I felt welcomed the moment I walked in and the wait was not long at all. I went to this place years ago but the new management has really turned this place around. The doctors are nice and good to my pet and theassistants were knowledgeable and really explained everything, even pricing. They call to check on your pet and are sincere. I have been through the ringer with vets around Polk County but I am staying put, this is where my dogs and cats belong. Read Less

The staff really makes this hospital, they have always been like family to me. Most of the staff there have seen my children grow up. My animals are always comfortable there and look forward to their stays with My Pet's. They always come back clean and well taken care of. I will never take my own pets anywhere else...and I drive a while to get there, but it's peace of mind to me. Read Less