This is a great vet and staff! Professional and compassionate. I know they care about my dogs and are very good at explaining what’s going on and are very upfront about the costs which are quite affordable! Read Less

The staff here are very professional and quite knowing. The manager, "Kat" was so gracious and compassionate when I discovered my Chihuahua had cancer. She coordinated an outside professional ultrasound technician and eventually a Surgeon Specialist for my dog's surgery as she knew the need for such a person instead of what some may do and try such techniques themselves. Unfortunately the cancer was too advanced, but we tried. The condolences were greatly appreciated from all involved, including possible references for the sake of grieving. I found such knowledge and offerings to be amazing and all part of this professional staff. My new Chihuahua is a current patient and welcomed with great smiles. Read Less

i think this animal hospital is very cruel and only wants money we have a dog that is very sick and we have no money shes got a blockage in her bowels and possibly cancer in her stomache thevets wont put her down they just want us to watch her die and put her in a cage because we have no money i think this place is cruel to make an elderly person watch their animal die right before there eyes at home just shut up behind bars i say the vet is cruel to animals Read Less

They used to have (past tense) Dr. Brown who was not only good but genuinely caring. Brown left and NOT one word about it. When confronted, 'they' said it was up to Brown tell customers, not them. Like we're supposed to be mind readers?They actually wanted us to drop off our beloved pet (dental examine). I can only imagine how freaked out pup would be in some cage.No thanks, we'll take our business elsewhere Read Less

I have been using North Polk Animal Hospital and Dr. Walker about five years. Mitzy had to be put to sleep and cross the rainbow bridge May 16, 2017. Dr. Walker and entire staff made this difficult experience easier on me. Read Less

Not a good experience....this clinic is all about the money and they over charge for services, lack of professional services and care. The vet does not care about your pet...they care about how much money they can squeeze out of you and when you question the fees they guilt you into services. Once you pay their fees... and want a second opinion they still charge you for the records...that you just paid for. Ridiculous! It truly is a shame as I have been a client of their other clinic Kathleen Animal for over 17 years and they just lost my business because of greed. Read Less

Please do not take your animal here. I spend a lot of money on an exam and X-ray for my dog. Dr. Walker gave us a long drawn out story about our dog's pain being from arthritis in her back. Sold us an anti-inflammatory charged us for X-ray and office visit. We were on our way out of town with our dog and she continued to be in pain and winning. We took her to another vet out of town and immediately he found that she had a cyst in anal area. It is cancerous. Wish Dr. Walker had found it on one of the previous visits to her. I WILL NEVER TAKE MY DOG OR CAT THERE! BEWARE!! Read Less

I would give all zeros for this rating if I could. If you want to order your Fur Baby's medication through PetMeds and the medication needs approval from a vet then be prepared to pay a $15 charge from North Polk Animal Hospital. This establishment will not let you order medication or any other products through PetMeds that need vet approval unless you pay them $15 first. I tried talking to the manager Danielle (they have 5 locations) the Outback location about it but she literally hung the phone up on me. I called around to several other vets in my area to find out if this is done by other vets and they literally are the only office that does this. I will no longer be doing business with them because they want to charge/punish me for wanting to use an outside source to fill my Fur Baby's prescription. The office part of this establishment seems to be more concerned with getting money from you than your Fur Babies getting their medication. A doctor doesn't charge you to fill your prescription at the pharmacy why should they? These people have lost their mind!!! Read Less

First off I want everybody to know this is not against Dr. Walker. I can't say enough good things about Dr. Walker. This has to do with office help and management. I ordered Bravecto, a three month flea and tick prevention that Dr. Walker put my Dixie on, from PetMeds as I have done 2 times before with no problems prior. This particular time I get a phone call from North Polk Animal Hospital saying that in order to process the prescription I would have to pay $15. I asked the office help,  Makayla, why? She told me it was because they carry this particular product and also that it was their policy, that in order for us to approve this preventative product I would have to pay the $15. I tried to get this particular medication at North Polk Animal Hospital after the first initial dose three months later they didn't have the right dosage. This rings true with several other products that I've needed to pick up for my Dixie as far as medicine and other products go that Dr. Walker put her on. They always tell me they need to order it or I can pick it up at a different location. Very rare do they ever have what I need. Very inconvenient. That's why I called Pet Meds. This is where I also found out it's cheaper to order through PetMeds, which is probably the reason they charge the fee, just my opinion on that. I tried talking to the manager at the Outback location about my concerns, her name was Danielle, she was extremely rude and didn't care if she lost my business and hung up on me. I called around to several vets today to see if they also charged this ridiculous fee to process medications through PetMeds. Every place that I called does not practice this policy. There are several reasons why using Pet Meds worked for me... it's convenient, they always have what I need, it's affordable and there's no hassle on their end. Some people can't afford that extra $15 and need to save money by using Pet Meds. To me, charging this fee is all about the money and not about the care and health of the animal. I am by no means promoting Pet Meds with this complaint. I'm simply saying if they had the product in stock, I wouldn't have had to call Pet Meds. But, I can promise you they are not concerned with my time  or gas money trying to hunt down my girls medicine they said she needed to be on. It's a shame, Dr. Walker ROCKS but they have just lost my business over their ridiculous $15 fee!!! A doctor does not charge you to take a prescription to a pharmacy...why should they? We will be going to Garden Grove Animal Hospital in Winter Haven...they have awesome reviews and when I talked to Connie on the phone, she welcomed us with open arms and addressed all my concerns with GREAT customer concern. Read Less

We just moved here and hadn't had time to find a vet, but my dog had an injury and was crying in a lot of pain. North Polk Animal Hospital got us in quickly and were very thorough with finding out the problem. I could tell that the staff and Doctor really cared about him. I'm very happy with the whole experience. Thank you! Read Less

Treat my pup like family. Always courteous and explain everything before any kind of treatments. I highly recommend if your looking for reasonable prices and an extremely knowledgeable and friendly staff. Read Less

He was very helpful to us with our pygmy goat, even though it didn't seem normal to them to have someone bring a goat into the office. They were a little apprehensive at first, but very amused with the way the goat nuzzled up to the doctor as we were talking to him. He was very knowledgable and very insistent that we follow his instructions exactly. We did what he said and the goat is doing very well. His follow up instructions were critical to saving the goat's life and he made sure we understood that. His prices were very reasonable for what he did and he made sure we understood the cost before he started the procedure. Read Less

I started bringing my cats here recently.  I have found Dr Walker to be very thorough in her assessment and diligent in follow through.   I can tell she puts a lot of thought into the cases outside of the appointment times.  Her accuracy has resulted in quick resolution with some unusual but serious problems my cat has had for a long time.  Charges are very reasonable and I don't feel like I am oversold products and services as with other Veterinarians.  The support staff is very friendly and welcoming when you walk in the door. Read Less

I have taken my dog and now a kitten to this clinic. My husband took my dog and was pleased with their service. Then I took in two kittens, one of which passed away. Concerned, I took the other one to North Polk. The vet, I didn't catch her name. Was very nice and took good care of her. And answered all my questions. Her and the vet tech ensured I knew how to deliver the medicine. I am so greatful to this clinic and their staff. Read Less

We think Dr. Saylor is very good vet - we have been bring our pets to him for 14 years, so it is disturbing to read some of the over-the-top comments posted here portraying him as a cheap & heartless animal doctor. Yes, he can be a little brusque at times, has been with me, but I've noticed it is when I haven't done what he instructed me to do or I wasn't listening when he was instructing - same as our pediatrician used to do when our kids were small . He obviously loves animals, is certainly not doing it for the money - few vets are - , and I think it is the people who annoy him, especially people who wait until the pet is seriously in trouble before bringing it in - same as a pediatrician who treats children whose parents have waited too long to bring them in. Like a pediatrician, he is trying to help the helpless who have no voice & doesn't really much like people who violate the trust of those who depend on humans for their survival, and he probably sees this type of person a lot. Then to top it off, these people can't or won't pay. Says right on the door "Payment is required when services are rendered" - just like your doc or dentist. And, sometimes, like all of us, he is having a bad day; cut him some slack. He is always nice to us, and we come prepared to pay because we know we will have to & it won't be cheap - no doctor is. Try forgetting your debit card at your local hospital when you go in - bet you don't see a doctor. Medicine is a business, pets are expensive (no such thing as a free dog), and to get bent out of shape because the man wants to be paid is unreasonable. He has been burned and knows when the client walks out that door owing money, odds are he will never see what is owed to him. I think the staff is wonderful & caring to animals - they certainly aren't there for the money. Some of the staff have been there for years, which says a lot for how the clinic is run. Dr. Saylor is a good, knowledgeable, caring vet who knows his business. If you are looking for a "Foo Foo" vet, with trendy decor in the clinic, one who has you fill out a form asking: "on a scale of 1-5, how much are you willing to spend on this animal" (had this happen once), don't go to Northside. You will get good, matter-of-fact, no-nonsense care for your pet from a good vet & staff at what we consider a reasonable fee, which you should be prepared to gladly pay. I apologize in advance if this offends the reviewers on this page - I don't know both sides of the story and some of these people are obviously upset with the service they got, justifiably so or not. Just feel we needed to present our views and experience in defense of a clinic that has never been anything but kind, caring & professional to our pets and to us. Read Less

I had accidentally injured one of our sweet cats. I had tried to personally snip off one of his mats. I inturn cut him and caused a laceration that in a matter of hours was infected. I have been taking all of my cats to this clinic since I became a cat owner. I have not had any problems with prior treatments for my animals. The office staff in very personable and courteous. But on this occasion, the economic woes have taken over. My income is not as such as it used to be. I took my INJURED cat named "Herbie" to be treated. I explained my situation. I could either make my vehicle payment or have my cat treated. I opted the cat is family and more important. I explained my situation to the doctor/s, and told them how much money I had to my name, and asked to please treat "Herbie". Their response to me, remember, I have been taking ALL of my animals there for procedures and health care needs since I became a cat owner, was that they couldn't accept what I had in my pocket to treat what they called an "EMERGENCY" situation. I told them I would make up the difference when I received my next pay check. They stated that wasn't good enough and turned me out the door. The procedure would have cost $396 plus office visit of $42. I had $250 cash, and that was all the money I had to my name until pay day. They would have let my cat die, knowing the seriousness of the injury, infection had already set in and he had a fever. I wasn't looking for a hand out, I would have paid the difference. Knowing what I know now, I will NEVER take ANY of my animals to be seen or treated by this doctor ever again, who is only concerned about lining his pockets, not the care of the animals. Makes me wonder how he treats the animals when owners aren't there to watch their every move. I inturn, did find treatment for "Herbie" and his injury is being mended and infection taken care of. The cost is no where near the price Northside Animal Clinic quoted me, and if it was, they were willing to work with me. They are truly concerned about the animal, not the lining of the pockets. In a real emergency, pet owners don't ever consider where I took "Herbie" and that was the SPCA. When I mentioned I was taking "Herbie" to the SPCA, the clinic made reference to they would not take care of my animal properly. The SPCA can not exist on their reputation around the United States if this were to be true. I have full faith in the SPCA because they truly were concerned about treating my cat and not measuring me up for how much money I could pay. As I was in the waiting room with "Herbie", once I signed the paper work giving permission, the representative wisked "Herbie" away and were going to perform emergency surgery. My thanks to the SPCA and my condolences to the Northside Animal Clinic who would of let "Herbie" die. Read Less