This is not the same clinic it used to be. I don't live near this clinic, but made the drive each time my dogs needed to be seen over the years. Since Dr. Molina is only available part-time, the qual... Read More
This is not the same clinic it used to be. I don't live near this clinic, but made the drive each time my dogs needed to be seen over the years. Since Dr. Molina is only available part-time, the quality of care has suffered. The higher charges and multiple recommendations are one thing, but the lack of expertise and professionalism by Dr. Certa is unacceptable! My dog had blood tests done and after receiving the results which were inconclusive, I received a call that I needed to bring him in for an exam and urinalysis which was quoted under $100 as I had already spent nearly $200 on the bloodwork (and I was informed by Dr. Certa that I should not listen to an assistant because they don't know what they're talking about). It's not the cost I'm upset about, it's the lack of attention and caring that was not received. When I showed up for my appt., I was asked why I was there, so I explained. When we were taken back to the room, I again was asked why I was there. No one seemed to know what I had been told on the phone. Then when I told the vet that my dog was snippy with me, he was not comfortable with him at all and appeared to be afraid he might bite him, even though I reassured him he had never bitten anyone at the clinic before or even attempted to. I have never seen a vet less comfortable with an animal before. Dr. Molina had always been extremely comfortable with him and all of his assistants too (the ones that had been there a long while and were very, very adept and helpful). My dog was even more responsive to them than to me!!! So after a "non-exam" as I call it, because there was no initial check of temperature, eyes, ears, skin, etc. only a quick feel of the abdomen and I was told because the dog was "tense" he couldn't really feel for what he needed to feel for. Long story short, after a long wait for the results (I could have dropped it off!) I told them that I was not paying for an exam my dog didn't receive, only the urinalysis. The vet came back in and we argued back and forth about what had transpired, with him being very rude, unprofessional, and threatening to refuse to tell me the results of the urinalysis stating that he legally didn't have to and began to walk out of the door. So I told him that I legally wasn't paying for a test that he was refusing to give me the results of. He was visibly shaking and out of control and admitted he was extremely upset. He then calmed down and did the exam that should have been done initially and explained the results of the urinalysis to me, recommending even more tests and an ultrasound to "rule out" the possibility of what may have been indicated. So it was a very upsetting and frustrating experience to say the least. I will give him credit for following through finally, but I am not returning to this vet ever! I will only return to Dr. Molina when he is available. I am used to dealing with professionals that know how to handle both pets and customers! I'm looking for a new vet closer to home. Not spending any more of my hard-earned money on this type of care! I will miss the office workers and assistants, but this vet is not anyone I care to have treating my dogs. Read Less