Veterinary Emergency Clinic
Leesburg, Florida
General Info
Over 160 local veterinarians in the central Florida area operate the Veterinary Emergency Clinic. The Clinic is open when other veterinary hospitals are closed - nights, weekends and holidays. It is staffed by full time veterinarians and veterinarians from participating hospitals and are assisted by trained veterinary nurses. There is always a licensed veterinarian in each of the three locations during operating hours.
Reviews
jenn sky
6 Jun 2022
REPORT
I took my cat in they immediately took him to the back, we waited in our car for about 2 hours before a room was ready. I was told I couldn't see him till after testing, I was given a quote on blood w...
I took my cat in they immediately took him to the back, we waited in our car for about 2 hours before a room was ready. I was told I couldn't see him till after testing, I was given a quote on blood work and x-rays ($675) when I questioned the amount and if we could try only one test I was told if you can't afford to get tests how can you afford treatment, then the vet came in claimed he had been in the incubator since he was taken to the back , they had used a catheter on him he had improved but basically said that there was no hope but I could leave him there for a few days to try but I would be looking at at least $7,000 "but he was not a show cat only those cats should seek treatment." Still hadn't been allowed to see him yet. They finally brought him in his ears were ice cold his tongue was sticking out and blue, he was heartbreaking then we noticed he had a huge knot by his bladder (so never catheterized, no incubator) his condition deteriorated 100% since I had brought him in, I wouldn't have agreed to the tests if I knew he was that bad off. Someone came in to get him so he could cauterize him and took him. Then they tried to pressure me into spending an additional 3-500 on a urn that if I didn't he would be returned in a "Ziploc bag" . I feel like I was lied to, pressured into signing for what turned out to be almost $1000 and still had to put my baby down. They were only interested in how much money they could take from me. She looked down on me treated us the situation horribly. Truth be told if she could have guaranteed my she could have saved him I would have paid what ever I needed to. I also overheard them telling the same things to another person.
I don't recommend at all unless you want the same horrific things to happen to you that did us and many others.
I'm completely disgusted with this vet, staff and situation.
Kit Kitsune
13 Jul 2018
REPORT
Yall killed my dog all because of money. Yall wouldn't even work with me. And for shame on yall for not letting me say goodbye to such a cherished loved one. Yall have no heart!
patrick baize
20 May 2018
REPORT
Very nice hours all evening to early morning hours. It rubbed me the wrong way when they said 18 to 2000 dollars and we will save your baby, when we said we couldn't afford it the next thing we here ...
Very nice hours all evening to early morning hours. It rubbed me the wrong way when they said 18 to 2000 dollars and we will save your baby, when we said we couldn't afford it the next thing we here is that probablywon't work anyway , we can put him down for 168
Sid Van Landingham
6 May 2018
REPORT
It was with deep sadness when my wife and I rushed our 9-year-old yellow lab to the Veterinary Emergency Clinic of Central Florida. Bear-Bear died on the way. He was suffering from a cancerous tumor...
It was with deep sadness when my wife and I rushed our 9-year-old yellow lab to the Veterinary Emergency Clinic of Central Florida. Bear-Bear died on the way. He was suffering from a cancerous tumor. So sad. The on-duty vet and assistant exhibited empathy and compassion after examining Bear-Bear, taking the time to explain what happened. Cost? Zero. Thank you. Death is so final. Love everyone and every pet while you can. Life is so fragile and so short before it is snuffed out.
Kathy Lee
5 Feb 2018
REPORT
So glad this clinic is in our area. Dr. and staff are caring and professional. Pricing very reasonable for the service they provide. I thank them.
ReichBall
20 Jan 2018
REPORT
Totally a wonderful place and took care and love at 3 am when we had to put our dog down. Not expensive for everything they did and an urn for his ashes. Will use again when our other dog needs ER. RI...
Totally a wonderful place and took care and love at 3 am when we had to put our dog down. Not expensive for everything they did and an urn for his ashes. Will use again when our other dog needs ER. RIP Sam Ramos ♥️♥️
Kenneth Fuller
27 Nov 2017
REPORT
Had to bring in my cat at 4 am on thanksgiving eve. The staff was very polite and helpful. The doctor was every knowledgeable and took excellent care of my cat. They were very helpful and let me know ...
Had to bring in my cat at 4 am on thanksgiving eve. The staff was very polite and helpful. The doctor was every knowledgeable and took excellent care of my cat. They were very helpful and let me know if I had questions or if he didn’t improve to contact them. The cost is not cheap but at 4:00 am I was glad someone could see him.
Melissa Tomlin.Designs
27 Sep 2017
REPORT
We brought our sweet baby to be euthanized. She had been diagnosed with cancer by another veterinarian that morning and rapidly declined. It was devastating. We were told by the other vet that she cou...
We brought our sweet baby to be euthanized. She had been diagnosed with cancer by another veterinarian that morning and rapidly declined. It was devastating. We were told by the other vet that she could live for up to 2 years... "you just never know with cancer." We brought her to Dr. Roberts and she took a look at X-rays and explained that our baby was too old at 16 for any radical treatment and that even the oxygen tank was not helping. She was honest with us and so incredibly sympathetic to our pain. She helped us come to terms and made the process as painless as possible for our family. Thank you Dr. Roberts for being an angel to us when we needed it most!
Lisa Turley
14 Aug 2017
REPORT
I did not expect to have such a great experience at an emergency vet facility. When we called them regarding our dog they were extremely helpful over the phone getting us answers we needed to ease ou...
I did not expect to have such a great experience at an emergency vet facility. When we called them regarding our dog they were extremely helpful over the phone getting us answers we needed to ease our concern. They were also very forthcoming with costs we may incur if we chose to bring our dog in vs waiting to take him to his regular vet in the morning. We decided to take him in that night so we didn't have to worry until the next morning. When we arrived, we immediately noticed the clinic was extremely clean! We were greeted and immediately taken back and put in a room. As we filled out the paperwork one of the techs took our dog back to talk a closer look at his toenail (which was twisted upside down and bleeding). She said we could wait for the vet, or a tech could take care of it, it was up to us. We told her we didn't care one way or the other...if the tech was comfortable and able to take care of him that was fine, but if she thought we needed to wait for the vet, that was fine too. The tech took care of him (clipped the toenail off and stopped the bleeding) and he is doing great. AND THEY DIDN'T CHARGE US A DIME!!! We were shocked!!!! If you have ever need an emergency vet, this is the place to go! Kind, honest and caring people!!!!! THANK YOU FOR TAKING SUCH GOOD CARE OF RICK!!!!
James Padgett
28 May 2017
REPORT
Only cared about money. My dog had a hip dislocation, and the surgery cost 600 dollars. They were unsuccesful so it was pointless. 2 vets contradicted themselves. One promised it was urgdnt pressuring...
Only cared about money. My dog had a hip dislocation, and the surgery cost 600 dollars. They were unsuccesful so it was pointless. 2 vets contradicted themselves. One promised it was urgdnt pressuring us to pay the money immediately. Shifts changed at 8, and then 2nd vet after failing the surgery said it was not immediate it could even be put off a week while my dog is suffering. Kept pushing to amputate, which my father refused although i was for it so my dog could be saved. He could not bare seeing our puppy in anymore suffering and refused to get the amputation. Now my dog of 10 years that i grew up with will most likely be put down. At the end they were saying we owed 131 more dollars after 600 we paid earlier was supposed to cover the surgery, medication, and sedation. No sympathy towards my dog or family. No money no dog they said. They were going to send my dog which is my family member to me to the humane society. I was enraged at this point and had to leave before i became violent towards the piss poor staff and receptionist who might have some oral skills but not communication or telephone related. A miserable place thats all about their money. Theu dont care about the animals here.
Patti Robinson
23 Feb 2017
REPORT
I took my mini dachshund to the Veterinary Emergency Clinic in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, exp...
I took my mini dachshund to the Veterinary Emergency Clinic in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, explained their limitations and told me to take her to my regular vet asap. I did and my vet agreed with all that the emergency vets did and medicines prescribed. This place was a relief to have when you know your animal would have suffered for hours if they weren't there. Absolutely no complaints-- only praise and thankfulness.
Pea R.
22 Feb 2017
REPORT
I took my mini dachshund to the Emergency Vet in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, explained their l...
I took my mini dachshund to the Emergency Vet in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, explained their limitations and told me to take her to my regular vet asap. I did and my vet agreed with all that the emergency vets did and medicines prescribed. This place was a relief to have when you know your animal would have suffered for hours if they weren't there. Absolutely no complaints-- only praise and thankfulness.
Wendi Martin
15 Feb 2017
REPORT
I have taken our handicapped cat to this clinic twice and both times these people were wonderful. The 1st time they literally saved his life and the second time they took care of the problem and sent...
I have taken our handicapped cat to this clinic twice and both times these people were wonderful. The 1st time they literally saved his life and the second time they took care of the problem and sent him home with me with antibiotics and pain med for a bladder infection. Yes, it's a little pricey, but it's like an ER. You go in expecting to have to pay more for emergency care. And I would've been glad to pay whatever was needed to ensure the care and comfort of my loved pet was accomplished. If you need emergency care for a pet, I wouldn't hesitate to go back. Thank you and your staff for the caring nature that you all have given to me and my Peanut.
Zina Klkl
29 Dec 2016
REPORT
11011 Lake Underhill Rd. Veterinary Emergency Clinic Waterford. I wish they had 5+ unlimited stars. The staff is amazing!!! Recently I brought my cat with a broken jaw (he was hit by a car) and Dr. Br...
11011 Lake Underhill Rd. Veterinary Emergency Clinic Waterford. I wish they had 5+ unlimited stars. The staff is amazing!!! Recently I brought my cat with a broken jaw (he was hit by a car) and Dr. Brotherson with nurse Becky were awesome!!! I was impressed and touched when I learn that Dr. Brotherson provided more services and care for my cat that I was told and expected. Dr. Brotherson, nurse Becky and staff were so understandable, helpful and caring. And I thank all of them from the bottom of my heart.
Bryan Fisher
29 Dec 2016
REPORT
They take such good care of all the pets brought to them. The admin staff and all the med staff are amazing.
Rose Klein
20 Dec 2016
REPORT
It is comforting knowing the emergency clinic is available. I was anxious to figure out what was wrong with my dog. Xrays were done as well as lab work. Trying to figure out why there was a fever and...
It is comforting knowing the emergency clinic is available. I was anxious to figure out what was wrong with my dog. Xrays were done as well as lab work. Trying to figure out why there was a fever and why panting. I was presented with an estimate and all I could say is Wow! I would do anything for my dog but this is after hours prices for sure. I was just glad Charlie went home comfortable. The next day half way thru thru the day Charlie started panting again. Decided to take him to his regular vet. After looking at the xrays I was told the xrays was not done very well. Several other things should have been addressed which was not.
Keren Castellucci
24 Nov 2016
REPORT
Dr. Lori and the Team at VEC are wonderful! We are so thankful that the office was open this holiday and able to provide such exceptional emergency care for dog. Thank you so much!
Susan Lingamfelter Sackett
6 Nov 2016
REPORT
VEC Casselberry took exceptional care of my Great Dane who had a pancreatitis attack. Reviewing their notes, they kept track of her vitals/stats as well as any "human" hospital does. Very impressed ...
VEC Casselberry took exceptional care of my Great Dane who had a pancreatitis attack. Reviewing their notes, they kept track of her vitals/stats as well as any "human" hospital does. Very impressed and my little girl was able to come home after only one night. Their bedside manner was quite compassionate and took time to answer all of my questions. Thank you VEC!
Cindy Sonne
4 Nov 2016
REPORT
Dr Roberts was amazing with my dog after a terrible bite from a pitbull. A great doctor who did an amazing job putting my baby back together again. He has special needs to begin with being an epil...
Dr Roberts was amazing with my dog after a terrible bite from a pitbull. A great doctor who did an amazing job putting my baby back together again. He has special needs to begin with being an epileptic. The staff and nurse were so awesome. Thank goodness they were there when we needed them. Thank you so much I truly appreciate all of you!
Katie Shapiro
23 Oct 2016
REPORT
We have had to use the clinic in middle of the night emergencies a few times. Last night was the last , as our dog Chip was met with an end of life decision. We were treated kindly and professionally....
We have had to use the clinic in middle of the night emergencies a few times. Last night was the last , as our dog Chip was met with an end of life decision. We were treated kindly and professionally. We will never forget saying goodbye to Chip and how humanely we were all treated. Thank you from the bottom of our hearts.
Heather W.
16 Oct 2016
REPORT
I took my 1 year old chorkie there last night because he escaped and ran in the road. He ended up getting hit and I rushed him there and they took my baby back right away to examine him. They were ext...
I took my 1 year old chorkie there last night because he escaped and ran in the road. He ended up getting hit and I rushed him there and they took my baby back right away to examine him. They were extremely compassionate when I started crying. Very professional place with Drs that love their patients. My baby loves the dr he had. That spoke volumes bc he's like my child! Thank you all for the great work you do.
Felicia Goodell
10 Oct 2016
REPORT
The staff at the Waterford Clinic was amazing! Dr. Jin stayed until 1:30am to perform her surgery (he was supposed to leave at 8pm) just to make sure it went well given her low platelet count. One emp...
The staff at the Waterford Clinic was amazing! Dr. Jin stayed until 1:30am to perform her surgery (he was supposed to leave at 8pm) just to make sure it went well given her low platelet count. One employee even brought their pet in as a blood donor for my little poodle! They go above and beyond and I couldn't be more thankful to all the staff for being so caring and compassionate.
Randy Cardwell
27 Aug 2016
REPORT
By far the best experience i have ever had at an emergency clinic! Very helpful and understanding! A+++
Vazquez Melissa
15 Jul 2016
REPORT
I don't have an exact complaint for the emergency vet location in Casselberry, but certainly for the one in downtown and the people (third party; board members) who administer all locations. On Dec 24...
I don't have an exact complaint for the emergency vet location in Casselberry, but certainly for the one in downtown and the people (third party; board members) who administer all locations. On Dec 24, our cocker spaniel was bleeding. We were not sure what was wrong with her, so at 10:30 pm my husband, sister and daughter rushed her to the emergency vet in the downtown area because the Casselberry office was very busy that night. After charging my husband $400+ on visit and LOTS of different medicines, our Lola was sent home with a urinary tract infection. On Dec 26, sadly we had to put her down. When she woke up that morning yelping in pain and not being able to stand much less walk, we knew something was terribly wrong. The vet at the Casselberry office diagnosed her with renal failure. We paid an additional $295. In two days TWO different diagnosis. I spoke to the head vet, who in return investigated the matter. Dr. Martin felt something was not right and stated he would take my case to the board end of March, and asked that I call him back with the findings. I've called on FOUR separate occasions. He seems to never be in the office, and never returns my calls, even though I leave detailed messages. Yesterday when I called, the receptionist was extremely rude and even hung up on me. I am now considering taking this matter higher up. The lack of courtesy, professionalism and care is frustrating. Very, very disappointed.
Jaime Candelori
14 Jul 2016
REPORT
Dr Schoeppner and the amazing team at VEC saved our dog's life last week - he was bleeding internally and they worked tirelessly to get his blood pressure up so he could have emergency surgery to stop...
Dr Schoeppner and the amazing team at VEC saved our dog's life last week - he was bleeding internally and they worked tirelessly to get his blood pressure up so he could have emergency surgery to stop the bleeding. Everyone was kind and patient with us as we thought we were saying goodbye to our first baby. After performing heroic measures to save him, he made a miraculous recovery and will be with us a bit longer. Though he still has cancer, we are enjoying this "bonus" time we get to have with him, and for now he is back to his old bouncy self and we are showing him as much live as possible. We cannot thank you enough!
Richard Lee
12 Jul 2016
REPORT
VEC saved my dog's life. Thank you Dr. Hamilton. Thank you to Becky and the rest of the staff who treated Peanut as their own. Thank you for giving me my baby back so we can go about our lives again....
VEC saved my dog's life. Thank you Dr. Hamilton. Thank you to Becky and the rest of the staff who treated Peanut as their own. Thank you for giving me my baby back so we can go about our lives again. Thank you all.
Chelsea Anschutz
4 Jul 2016
REPORT
Its hit or miss whether you'll get good vet advice. Always a different vet. I've had both great and horrible experiences here. We've had *several* severe misdiagnoses, but 2 instances of extreme compa...
Its hit or miss whether you'll get good vet advice. Always a different vet. I've had both great and horrible experiences here. We've had *several* severe misdiagnoses, but 2 instances of extreme compassion and good help. Will avoid at all costs unless its my only option... then I will just pray that the good vet is working that night and hope I can afford the costly expenses.
Joanna M.
3 Sep 2015
REPORT
I would give them zero stars if possible. They are cold and have no compassion. Only care about money. I took my dog in there when he was hit by a car and they didn't do anything for him other than ta...
I would give them zero stars if possible. They are cold and have no compassion. Only care about money. I took my dog in there when he was hit by a car and they didn't do anything for him other than take x-rays that he didn't need (he didn't have any broken bones, I was worried about internal bleeding) give him pain meds (which they didn't give him enough to even make it through the weekend and refused to give him any more) and tell me to call my regular vet. Never, ever take your pet here. There are much better emergency vet hospitals in Orlando and it's worth the drive (I've used the one in Casselberry and the one in Oviedo several times, with excellent results over the years). I will never bring another animal here. Over $600.00 for nothing.
Bj C.
30 May 2015
REPORT
I'll never use them again!!!
darryn.lilley
3 Jul 2014
REPORT
Well I am over 3 hours on my visit. I brought my kitten in because it had a cut on its leg and it was dragging it. We thought it maybe broken and looked bad. When we got here the situation was explain...
Well I am over 3 hours on my visit. I brought my kitten in because it had a cut on its leg and it was dragging it. We thought it maybe broken and looked bad. When we got here the situation was explained and that it just happened and the cat had just gone outside 4 hours before we got to the vet. We thought maybe it was a snare or a trap somehow that it got caught on. Well after 2 hours of our kitten being in the back and we are waiting the whole time. They came in and told us that they were fixing to look at trying to stitch it back up and xray its foot to see if it is broken. We finally got a look at the cost of the bill which was going to be 960 for an xray and some bandaging on the kitten. This was no splint or anything more. We declined the service only for my mom to later hear one of the ladies working there make a statement that she thinks we were lying about what happened. This place is very unprofessional I dont have to lie to someone on the 4th of july to pay double the price to make sure my cat is okay if I could wait till the next day and take him to my vet that knows what they are doing. We have been here going on 3 hours and officially had the worst service I have ever had and have not seen what the bill is still going to be for nothing done.
Theodora G.
28 Apr 2014
REPORT
I took my dog to this place after a little child had stepped on my dog's back. My dog is a service dog and was 4 years old. When I took my dog to this clinic, she was dragging her back legs in pain. T...
I took my dog to this place after a little child had stepped on my dog's back. My dog is a service dog and was 4 years old. When I took my dog to this clinic, she was dragging her back legs in pain. The clinic gave me pain pills with a hefty bill to boot. I brought my dog home and gave her the pills for two days. After that second day, my dog began to bleed rectally. I immediately took her back to the clinic and they wanted to put her down. I cried and began to call my family for advice. My family advised against the clinic's advice and I brought my dog home. 1 week later, my dog was running around and playing as usual. Now this place told me that there was no hope for my dog. They had previously put down two other pets before I took my dog in the second time. They just want to kill our animals and not do their jobs! Then they had the nerve to want me to pay them! Take me to court you pet killers!!
laurayorkiehenderson
21 Jan 2014
REPORT
My 16 yr old girl dog decided on a late Saturday night that she wanted to say goodbye, She was in pain and so they took her back and helped her go to the rainbow bridge,they knew how much I was hurtin...
My 16 yr old girl dog decided on a late Saturday night that she wanted to say goodbye, She was in pain and so they took her back and helped her go to the rainbow bridge,they knew how much I was hurting and was very kind.The staff put her remains in a nice box and even taped real flowers to the box.I so appreciate all the kindness they showed to her and me..They will be my vet of choice from now on..
redlion158
10 Aug 2011
REPORT
Went in, waited 2 hours before the vet came in to look at dog's ruptured cyst. Cleaned it and put a bandage on it, which took another hour. A 3 hour and 300 dollar ordeal... The dog stopped bleeding b...
Went in, waited 2 hours before the vet came in to look at dog's ruptured cyst. Cleaned it and put a bandage on it, which took another hour. A 3 hour and 300 dollar ordeal... The dog stopped bleeding before he was examined.
LynxTBay
16 May 2011
REPORT
Although they were quite busy the Sunday morning I had to bring him in for emergency care, my 1 year old Maine Coon cat was never-the-less provided with prompt and courteous attention. I found him ear...
Although they were quite busy the Sunday morning I had to bring him in for emergency care, my 1 year old Maine Coon cat was never-the-less provided with prompt and courteous attention. I found him earlier that morning at home dripping small beads of diluted blood and crying out periodically in pain especially when I tried to touch him. Once in their hands, their medical team started their diagnosed and quickly determined the cause of his problem as being a blocked urinary tract. His treatment began immanently beginning with pain killers and relieving his, by then, bloated bladder. I had to leave him there overnight but felt confident that he was in the best of hands. Although I had to bring him to my regular vet the following morning for followup treatment, for all intensive purposes, I could tell that he was well on his way towards a complete and successful recovery when we left. Both their admin and medical staff were top notch and the documentation I received couldn't be more thorough. Its been over a week now without a recurrence and he's still back to his normal self, doing just fine. Its as if nothing happened.
tam6787
3 Jul 2009
REPORT
I took our cat into the clinic on July 4, 2009 and the entire staff was very nice and considerate. Yes, they get estimates together before any treatment and I can understand why. I ended up having to...
I took our cat into the clinic on July 4, 2009 and the entire staff was very nice and considerate. Yes, they get estimates together before any treatment and I can understand why. I ended up having to have our cat put to sleep and they were very caring. Everyone was nice. I will go there again if I have another emergency on the weekends
animalover1
19 Feb 2009
REPORT
My dog had a life threatening illness, and thanks to the staff at the Veterinary Emergency Clinic, he is doing well today. I don't know what I would have done if they weren't there in the middle of th...
My dog had a life threatening illness, and thanks to the staff at the Veterinary Emergency Clinic, he is doing well today. I don't know what I would have done if they weren't there in the middle of the night. They were professional and caring. Thank You!
gardisser721
22 Oct 2008
REPORT
I took my dog into the clinic to fix her eye that had come out of socket. they said that they would redo everything and put it back into the eye. both taking the eye out and doing the reconnective sur...
I took my dog into the clinic to fix her eye that had come out of socket. they said that they would redo everything and put it back into the eye. both taking the eye out and doing the reconnective surgery were the same price. a week and a half later my regular vet now says that we have to remove the eye. now i have to pay the same price of $500 again!!! never take your love ones to see these liars!
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Veterinary Emergency Clinic
Leesburg, Florida
General Info
Over 160 local veterinarians in the central Florida area operate the Veterinary Emergency Clinic. The Clinic is open when other veterinary hospitals are closed - nights, weekends and holidays. It is staffed by full time veterinarians and veterinarians from participating hospitals and are assisted by trained veterinary nurses. There is always a licensed veterinarian in each of the three locations during operating hours.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Reviews
jenn sky
6 Jun 2022
I took my cat in they immediately took him to the back, we waited in our car for about 2 hours before a room was ready. I was told I couldn't see him till after testing, I was given a quote on blood w...
I took my cat in they immediately took him to the back, we waited in our car for about 2 hours before a room was ready. I was told I couldn't see him till after testing, I was given a quote on blood work and x-rays ($675) when I questioned the amount and if we could try only one test I was told if you can't afford to get tests how can you afford treatment, then the vet came in claimed he had been in the incubator since he was taken to the back , they had used a catheter on him he had improved but basically said that there was no hope but I could leave him there for a few days to try but I would be looking at at least $7,000 "but he was not a show cat only those cats should seek treatment." Still hadn't been allowed to see him yet. They finally brought him in his ears were ice cold his tongue was sticking out and blue, he was heartbreaking then we noticed he had a huge knot by his bladder (so never catheterized, no incubator) his condition deteriorated 100% since I had brought him in, I wouldn't have agreed to the tests if I knew he was that bad off. Someone came in to get him so he could cauterize him and took him. Then they tried to pressure me into spending an additional 3-500 on a urn that if I didn't he would be returned in a "Ziploc bag" . I feel like I was lied to, pressured into signing for what turned out to be almost $1000 and still had to put my baby down. They were only interested in how much money they could take from me. She looked down on me treated us the situation horribly. Truth be told if she could have guaranteed my she could have saved him I would have paid what ever I needed to. I also overheard them telling the same things to another person.
I don't recommend at all unless you want the same horrific things to happen to you that did us and many others.
I'm completely disgusted with this vet, staff and situation.
Kit Kitsune
13 Jul 2018
Yall killed my dog all because of money. Yall wouldn't even work with me. And for shame on yall for not letting me say goodbye to such a cherished loved one. Yall have no heart!
patrick baize
20 May 2018
Very nice hours all evening to early morning hours. It rubbed me the wrong way when they said 18 to 2000 dollars and we will save your baby, when we said we couldn't afford it the next thing we here ...
Very nice hours all evening to early morning hours. It rubbed me the wrong way when they said 18 to 2000 dollars and we will save your baby, when we said we couldn't afford it the next thing we here is that probablywon't work anyway , we can put him down for 168
Sid Van Landingham
6 May 2018
It was with deep sadness when my wife and I rushed our 9-year-old yellow lab to the Veterinary Emergency Clinic of Central Florida. Bear-Bear died on the way. He was suffering from a cancerous tumor...
It was with deep sadness when my wife and I rushed our 9-year-old yellow lab to the Veterinary Emergency Clinic of Central Florida. Bear-Bear died on the way. He was suffering from a cancerous tumor. So sad. The on-duty vet and assistant exhibited empathy and compassion after examining Bear-Bear, taking the time to explain what happened. Cost? Zero. Thank you. Death is so final. Love everyone and every pet while you can. Life is so fragile and so short before it is snuffed out.
Kathy Lee
5 Feb 2018
So glad this clinic is in our area. Dr. and staff are caring and professional. Pricing very reasonable for the service they provide. I thank them.
ReichBall
20 Jan 2018
Totally a wonderful place and took care and love at 3 am when we had to put our dog down. Not expensive for everything they did and an urn for his ashes. Will use again when our other dog needs ER. RI...
Totally a wonderful place and took care and love at 3 am when we had to put our dog down. Not expensive for everything they did and an urn for his ashes. Will use again when our other dog needs ER. RIP Sam Ramos ♥️♥️
Kenneth Fuller
27 Nov 2017
Had to bring in my cat at 4 am on thanksgiving eve. The staff was very polite and helpful. The doctor was every knowledgeable and took excellent care of my cat. They were very helpful and let me know ...
Had to bring in my cat at 4 am on thanksgiving eve. The staff was very polite and helpful. The doctor was every knowledgeable and took excellent care of my cat. They were very helpful and let me know if I had questions or if he didn’t improve to contact them. The cost is not cheap but at 4:00 am I was glad someone could see him.
Melissa Tomlin.Designs
27 Sep 2017
We brought our sweet baby to be euthanized. She had been diagnosed with cancer by another veterinarian that morning and rapidly declined. It was devastating. We were told by the other vet that she cou...
We brought our sweet baby to be euthanized. She had been diagnosed with cancer by another veterinarian that morning and rapidly declined. It was devastating. We were told by the other vet that she could live for up to 2 years... "you just never know with cancer." We brought her to Dr. Roberts and she took a look at X-rays and explained that our baby was too old at 16 for any radical treatment and that even the oxygen tank was not helping. She was honest with us and so incredibly sympathetic to our pain. She helped us come to terms and made the process as painless as possible for our family. Thank you Dr. Roberts for being an angel to us when we needed it most!
Lisa Turley
14 Aug 2017
I did not expect to have such a great experience at an emergency vet facility. When we called them regarding our dog they were extremely helpful over the phone getting us answers we needed to ease ou...
I did not expect to have such a great experience at an emergency vet facility. When we called them regarding our dog they were extremely helpful over the phone getting us answers we needed to ease our concern. They were also very forthcoming with costs we may incur if we chose to bring our dog in vs waiting to take him to his regular vet in the morning. We decided to take him in that night so we didn't have to worry until the next morning. When we arrived, we immediately noticed the clinic was extremely clean! We were greeted and immediately taken back and put in a room. As we filled out the paperwork one of the techs took our dog back to talk a closer look at his toenail (which was twisted upside down and bleeding). She said we could wait for the vet, or a tech could take care of it, it was up to us. We told her we didn't care one way or the other...if the tech was comfortable and able to take care of him that was fine, but if she thought we needed to wait for the vet, that was fine too. The tech took care of him (clipped the toenail off and stopped the bleeding) and he is doing great. AND THEY DIDN'T CHARGE US A DIME!!! We were shocked!!!! If you have ever need an emergency vet, this is the place to go! Kind, honest and caring people!!!!! THANK YOU FOR TAKING SUCH GOOD CARE OF RICK!!!!
James Padgett
28 May 2017
Only cared about money. My dog had a hip dislocation, and the surgery cost 600 dollars. They were unsuccesful so it was pointless. 2 vets contradicted themselves. One promised it was urgdnt pressuring...
Only cared about money. My dog had a hip dislocation, and the surgery cost 600 dollars. They were unsuccesful so it was pointless. 2 vets contradicted themselves. One promised it was urgdnt pressuring us to pay the money immediately. Shifts changed at 8, and then 2nd vet after failing the surgery said it was not immediate it could even be put off a week while my dog is suffering. Kept pushing to amputate, which my father refused although i was for it so my dog could be saved. He could not bare seeing our puppy in anymore suffering and refused to get the amputation. Now my dog of 10 years that i grew up with will most likely be put down. At the end they were saying we owed 131 more dollars after 600 we paid earlier was supposed to cover the surgery, medication, and sedation. No sympathy towards my dog or family. No money no dog they said. They were going to send my dog which is my family member to me to the humane society. I was enraged at this point and had to leave before i became violent towards the piss poor staff and receptionist who might have some oral skills but not communication or telephone related. A miserable place thats all about their money. Theu dont care about the animals here.
Patti Robinson
23 Feb 2017
I took my mini dachshund to the Veterinary Emergency Clinic in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, exp...
I took my mini dachshund to the Veterinary Emergency Clinic in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, explained their limitations and told me to take her to my regular vet asap. I did and my vet agreed with all that the emergency vets did and medicines prescribed. This place was a relief to have when you know your animal would have suffered for hours if they weren't there. Absolutely no complaints-- only praise and thankfulness.
Pea R.
22 Feb 2017
I took my mini dachshund to the Emergency Vet in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, explained their l...
I took my mini dachshund to the Emergency Vet in Leesburg this week because her eye was milky white and she was in a lot of pain. The drs and technicians were extremely professional, explained their limitations and told me to take her to my regular vet asap. I did and my vet agreed with all that the emergency vets did and medicines prescribed. This place was a relief to have when you know your animal would have suffered for hours if they weren't there. Absolutely no complaints-- only praise and thankfulness.
Wendi Martin
15 Feb 2017
I have taken our handicapped cat to this clinic twice and both times these people were wonderful. The 1st time they literally saved his life and the second time they took care of the problem and sent...
I have taken our handicapped cat to this clinic twice and both times these people were wonderful. The 1st time they literally saved his life and the second time they took care of the problem and sent him home with me with antibiotics and pain med for a bladder infection. Yes, it's a little pricey, but it's like an ER. You go in expecting to have to pay more for emergency care. And I would've been glad to pay whatever was needed to ensure the care and comfort of my loved pet was accomplished. If you need emergency care for a pet, I wouldn't hesitate to go back. Thank you and your staff for the caring nature that you all have given to me and my Peanut.
Zina Klkl
29 Dec 2016
11011 Lake Underhill Rd. Veterinary Emergency Clinic Waterford. I wish they had 5+ unlimited stars. The staff is amazing!!! Recently I brought my cat with a broken jaw (he was hit by a car) and Dr. Br...
11011 Lake Underhill Rd. Veterinary Emergency Clinic Waterford. I wish they had 5+ unlimited stars. The staff is amazing!!! Recently I brought my cat with a broken jaw (he was hit by a car) and Dr. Brotherson with nurse Becky were awesome!!! I was impressed and touched when I learn that Dr. Brotherson provided more services and care for my cat that I was told and expected. Dr. Brotherson, nurse Becky and staff were so understandable, helpful and caring. And I thank all of them from the bottom of my heart.
Bryan Fisher
29 Dec 2016
They take such good care of all the pets brought to them. The admin staff and all the med staff are amazing.
Rose Klein
20 Dec 2016
It is comforting knowing the emergency clinic is available. I was anxious to figure out what was wrong with my dog. Xrays were done as well as lab work. Trying to figure out why there was a fever and...
It is comforting knowing the emergency clinic is available. I was anxious to figure out what was wrong with my dog. Xrays were done as well as lab work. Trying to figure out why there was a fever and why panting. I was presented with an estimate and all I could say is Wow! I would do anything for my dog but this is after hours prices for sure. I was just glad Charlie went home comfortable. The next day half way thru thru the day Charlie started panting again. Decided to take him to his regular vet. After looking at the xrays I was told the xrays was not done very well. Several other things should have been addressed which was not.
Keren Castellucci
24 Nov 2016
Dr. Lori and the Team at VEC are wonderful! We are so thankful that the office was open this holiday and able to provide such exceptional emergency care for dog. Thank you so much!
Susan Lingamfelter Sackett
6 Nov 2016
VEC Casselberry took exceptional care of my Great Dane who had a pancreatitis attack. Reviewing their notes, they kept track of her vitals/stats as well as any "human" hospital does. Very impressed ...
VEC Casselberry took exceptional care of my Great Dane who had a pancreatitis attack. Reviewing their notes, they kept track of her vitals/stats as well as any "human" hospital does. Very impressed and my little girl was able to come home after only one night. Their bedside manner was quite compassionate and took time to answer all of my questions. Thank you VEC!
Cindy Sonne
4 Nov 2016
Dr Roberts was amazing with my dog after a terrible bite from a pitbull. A great doctor who did an amazing job putting my baby back together again. He has special needs to begin with being an epil...
Dr Roberts was amazing with my dog after a terrible bite from a pitbull. A great doctor who did an amazing job putting my baby back together again. He has special needs to begin with being an epileptic. The staff and nurse were so awesome. Thank goodness they were there when we needed them. Thank you so much I truly appreciate all of you!
Katie Shapiro
23 Oct 2016
We have had to use the clinic in middle of the night emergencies a few times. Last night was the last , as our dog Chip was met with an end of life decision. We were treated kindly and professionally....
We have had to use the clinic in middle of the night emergencies a few times. Last night was the last , as our dog Chip was met with an end of life decision. We were treated kindly and professionally. We will never forget saying goodbye to Chip and how humanely we were all treated. Thank you from the bottom of our hearts.
Heather W.
16 Oct 2016
I took my 1 year old chorkie there last night because he escaped and ran in the road. He ended up getting hit and I rushed him there and they took my baby back right away to examine him. They were ext...
I took my 1 year old chorkie there last night because he escaped and ran in the road. He ended up getting hit and I rushed him there and they took my baby back right away to examine him. They were extremely compassionate when I started crying. Very professional place with Drs that love their patients. My baby loves the dr he had. That spoke volumes bc he's like my child! Thank you all for the great work you do.
Felicia Goodell
10 Oct 2016
The staff at the Waterford Clinic was amazing! Dr. Jin stayed until 1:30am to perform her surgery (he was supposed to leave at 8pm) just to make sure it went well given her low platelet count. One emp...
The staff at the Waterford Clinic was amazing! Dr. Jin stayed until 1:30am to perform her surgery (he was supposed to leave at 8pm) just to make sure it went well given her low platelet count. One employee even brought their pet in as a blood donor for my little poodle! They go above and beyond and I couldn't be more thankful to all the staff for being so caring and compassionate.
Randy Cardwell
27 Aug 2016
By far the best experience i have ever had at an emergency clinic! Very helpful and understanding! A+++
Vazquez Melissa
15 Jul 2016
I don't have an exact complaint for the emergency vet location in Casselberry, but certainly for the one in downtown and the people (third party; board members) who administer all locations. On Dec 24...
I don't have an exact complaint for the emergency vet location in Casselberry, but certainly for the one in downtown and the people (third party; board members) who administer all locations. On Dec 24, our cocker spaniel was bleeding. We were not sure what was wrong with her, so at 10:30 pm my husband, sister and daughter rushed her to the emergency vet in the downtown area because the Casselberry office was very busy that night. After charging my husband $400+ on visit and LOTS of different medicines, our Lola was sent home with a urinary tract infection. On Dec 26, sadly we had to put her down. When she woke up that morning yelping in pain and not being able to stand much less walk, we knew something was terribly wrong. The vet at the Casselberry office diagnosed her with renal failure. We paid an additional $295. In two days TWO different diagnosis. I spoke to the head vet, who in return investigated the matter. Dr. Martin felt something was not right and stated he would take my case to the board end of March, and asked that I call him back with the findings. I've called on FOUR separate occasions. He seems to never be in the office, and never returns my calls, even though I leave detailed messages. Yesterday when I called, the receptionist was extremely rude and even hung up on me. I am now considering taking this matter higher up. The lack of courtesy, professionalism and care is frustrating. Very, very disappointed.
Jaime Candelori
14 Jul 2016
Dr Schoeppner and the amazing team at VEC saved our dog's life last week - he was bleeding internally and they worked tirelessly to get his blood pressure up so he could have emergency surgery to stop...
Dr Schoeppner and the amazing team at VEC saved our dog's life last week - he was bleeding internally and they worked tirelessly to get his blood pressure up so he could have emergency surgery to stop the bleeding. Everyone was kind and patient with us as we thought we were saying goodbye to our first baby. After performing heroic measures to save him, he made a miraculous recovery and will be with us a bit longer. Though he still has cancer, we are enjoying this "bonus" time we get to have with him, and for now he is back to his old bouncy self and we are showing him as much live as possible. We cannot thank you enough!
Richard Lee
12 Jul 2016
VEC saved my dog's life. Thank you Dr. Hamilton. Thank you to Becky and the rest of the staff who treated Peanut as their own. Thank you for giving me my baby back so we can go about our lives again....
VEC saved my dog's life. Thank you Dr. Hamilton. Thank you to Becky and the rest of the staff who treated Peanut as their own. Thank you for giving me my baby back so we can go about our lives again. Thank you all.
Chelsea Anschutz
4 Jul 2016
Its hit or miss whether you'll get good vet advice. Always a different vet. I've had both great and horrible experiences here. We've had *several* severe misdiagnoses, but 2 instances of extreme compa...
Its hit or miss whether you'll get good vet advice. Always a different vet. I've had both great and horrible experiences here. We've had *several* severe misdiagnoses, but 2 instances of extreme compassion and good help. Will avoid at all costs unless its my only option... then I will just pray that the good vet is working that night and hope I can afford the costly expenses.
Joanna M.
3 Sep 2015
I would give them zero stars if possible. They are cold and have no compassion. Only care about money. I took my dog in there when he was hit by a car and they didn't do anything for him other than ta...
I would give them zero stars if possible. They are cold and have no compassion. Only care about money. I took my dog in there when he was hit by a car and they didn't do anything for him other than take x-rays that he didn't need (he didn't have any broken bones, I was worried about internal bleeding) give him pain meds (which they didn't give him enough to even make it through the weekend and refused to give him any more) and tell me to call my regular vet. Never, ever take your pet here. There are much better emergency vet hospitals in Orlando and it's worth the drive (I've used the one in Casselberry and the one in Oviedo several times, with excellent results over the years). I will never bring another animal here. Over $600.00 for nothing.
Bj C.
30 May 2015
I'll never use them again!!!
darryn.lilley
3 Jul 2014
Well I am over 3 hours on my visit. I brought my kitten in because it had a cut on its leg and it was dragging it. We thought it maybe broken and looked bad. When we got here the situation was explain...
Well I am over 3 hours on my visit. I brought my kitten in because it had a cut on its leg and it was dragging it. We thought it maybe broken and looked bad. When we got here the situation was explained and that it just happened and the cat had just gone outside 4 hours before we got to the vet. We thought maybe it was a snare or a trap somehow that it got caught on. Well after 2 hours of our kitten being in the back and we are waiting the whole time. They came in and told us that they were fixing to look at trying to stitch it back up and xray its foot to see if it is broken. We finally got a look at the cost of the bill which was going to be 960 for an xray and some bandaging on the kitten. This was no splint or anything more. We declined the service only for my mom to later hear one of the ladies working there make a statement that she thinks we were lying about what happened. This place is very unprofessional I dont have to lie to someone on the 4th of july to pay double the price to make sure my cat is okay if I could wait till the next day and take him to my vet that knows what they are doing. We have been here going on 3 hours and officially had the worst service I have ever had and have not seen what the bill is still going to be for nothing done.
Theodora G.
28 Apr 2014
I took my dog to this place after a little child had stepped on my dog's back. My dog is a service dog and was 4 years old. When I took my dog to this clinic, she was dragging her back legs in pain. T...
I took my dog to this place after a little child had stepped on my dog's back. My dog is a service dog and was 4 years old. When I took my dog to this clinic, she was dragging her back legs in pain. The clinic gave me pain pills with a hefty bill to boot. I brought my dog home and gave her the pills for two days. After that second day, my dog began to bleed rectally. I immediately took her back to the clinic and they wanted to put her down. I cried and began to call my family for advice. My family advised against the clinic's advice and I brought my dog home. 1 week later, my dog was running around and playing as usual. Now this place told me that there was no hope for my dog. They had previously put down two other pets before I took my dog in the second time. They just want to kill our animals and not do their jobs! Then they had the nerve to want me to pay them! Take me to court you pet killers!!
laurayorkiehenderson
21 Jan 2014
My 16 yr old girl dog decided on a late Saturday night that she wanted to say goodbye, She was in pain and so they took her back and helped her go to the rainbow bridge,they knew how much I was hurtin...
My 16 yr old girl dog decided on a late Saturday night that she wanted to say goodbye, She was in pain and so they took her back and helped her go to the rainbow bridge,they knew how much I was hurting and was very kind.The staff put her remains in a nice box and even taped real flowers to the box.I so appreciate all the kindness they showed to her and me..They will be my vet of choice from now on..
redlion158
10 Aug 2011
Went in, waited 2 hours before the vet came in to look at dog's ruptured cyst. Cleaned it and put a bandage on it, which took another hour. A 3 hour and 300 dollar ordeal... The dog stopped bleeding b...
Went in, waited 2 hours before the vet came in to look at dog's ruptured cyst. Cleaned it and put a bandage on it, which took another hour. A 3 hour and 300 dollar ordeal... The dog stopped bleeding before he was examined.
LynxTBay
16 May 2011
Although they were quite busy the Sunday morning I had to bring him in for emergency care, my 1 year old Maine Coon cat was never-the-less provided with prompt and courteous attention. I found him ear...
Although they were quite busy the Sunday morning I had to bring him in for emergency care, my 1 year old Maine Coon cat was never-the-less provided with prompt and courteous attention. I found him earlier that morning at home dripping small beads of diluted blood and crying out periodically in pain especially when I tried to touch him. Once in their hands, their medical team started their diagnosed and quickly determined the cause of his problem as being a blocked urinary tract. His treatment began immanently beginning with pain killers and relieving his, by then, bloated bladder. I had to leave him there overnight but felt confident that he was in the best of hands. Although I had to bring him to my regular vet the following morning for followup treatment, for all intensive purposes, I could tell that he was well on his way towards a complete and successful recovery when we left. Both their admin and medical staff were top notch and the documentation I received couldn't be more thorough. Its been over a week now without a recurrence and he's still back to his normal self, doing just fine. Its as if nothing happened.
tam6787
3 Jul 2009
I took our cat into the clinic on July 4, 2009 and the entire staff was very nice and considerate. Yes, they get estimates together before any treatment and I can understand why. I ended up having to...
I took our cat into the clinic on July 4, 2009 and the entire staff was very nice and considerate. Yes, they get estimates together before any treatment and I can understand why. I ended up having to have our cat put to sleep and they were very caring. Everyone was nice. I will go there again if I have another emergency on the weekends
animalover1
19 Feb 2009
My dog had a life threatening illness, and thanks to the staff at the Veterinary Emergency Clinic, he is doing well today. I don't know what I would have done if they weren't there in the middle of th...
My dog had a life threatening illness, and thanks to the staff at the Veterinary Emergency Clinic, he is doing well today. I don't know what I would have done if they weren't there in the middle of the night. They were professional and caring. Thank You!
gardisser721
22 Oct 2008
I took my dog into the clinic to fix her eye that had come out of socket. they said that they would redo everything and put it back into the eye. both taking the eye out and doing the reconnective sur...
I took my dog into the clinic to fix her eye that had come out of socket. they said that they would redo everything and put it back into the eye. both taking the eye out and doing the reconnective surgery were the same price. a week and a half later my regular vet now says that we have to remove the eye. now i have to pay the same price of $500 again!!! never take your love ones to see these liars!
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