Excellent boarding. They met with my pets beforehand, and made sure paperwork was completed, and all tests and vaccinations accounted for. A receptionist did not find the paperwork at first when I was... Read More
Excellent boarding. They met with my pets beforehand, and made sure paperwork was completed, and all tests and vaccinations accounted for. A receptionist did not find the paperwork at first when I was dropping them off, but there is good teamwork there, and it was found. The vets are nice. The care was perfect, my pets looked well when I picked them up. They are trustworthy, and extremely caring, warm.
UPDATE 5/30/18:
Called for more summer boarding, but the receptionist was very rude. Said that we could not board. Vague, and rude. (A week after the above review.) Finally, she said that we could not board because of the paperwork they lost right before my long drive down to Miami to catch my plane to Iceland last year. I had jumped through their hoops with obligatory exams prior to leaving them to arrange boarding, until the day of the trip, and the girl up front misplaced all the paperwork making me late for my trip, STRESSFUL. She is not organized, and she lacks customer service skills, callous.
The other girl was later nicer, she said my pets could board.... after being kept on hold, on the phone for 20 minutes...
They had sent me emails requesting a positive Google review of the service they provided. What I left was an honest one above. Then I was told they don’t want our boarding business a week later. It is a circus there. They don’t communicate well. It’s too bad because I did enjoy the vets at the time, and the vet techs that cared for my pets. They were nice last year. Everything had been great when I picked up my pets, they were happy. One girl at the front can be very disorganized and rude. The front office is unprofessional. Disorganized.
Like she said, there are several other boarding places to choose from. Take her advise. Read Less