Dr. Orlando Diaz is the best vet in Orlando as far as I'm concerned. I have always had unconventional pets--rabbits, guinea pigs, a chinchilla. To find a vet to properly assess a guinea is a challenge. In January, one of my sons Truffles was sick and I brought him in to Dr. Diaz. After a full evaluation and X-rays, it was decided that compassionately putting him down would be our best option. He was so thorough and did everything possible to make me feel comfortable. Wednesday, my son Latte started showing signs of distress and I took him in Thursday afternoon as a walk in and was accommodated right away. Dr.Diaz did a very very thorough exam and educated me on the best plan of treatment. Unfortunately, my son passed this afternoon. When his staff called to check on him, I informed them and Dr. Diaz reached out on his personal phone to offer condolences within the hour. Such a compassionate doctor, and so incredibly skilled! I recommend him to everyone. Read Less

I have always taken my dog there. Nancy and Dr.Perez are the best at animal care. They are so good that I wish I had them for my own health care. Sometimes I feel my dog gets treated better at her vet clinic than when I go to my on physician and pay with my insurance. I love this animal clinic. They are very knowledable on animal medicine and they will adjust treatment according to your concerns. They listen to you and they will always remember everything you tell them. Read Less

My 11 years old dog needed his teeth cleaned / extracted. I was very hesitant and worried putting him through this experience. Dr Perez explained to me the procedure in great detail and made me feel comfortable about it. When Max woke up from anesthesia, she called me right away to let me know he was awake and doing good. He had his teeth cleaned and four were extracted. It’s day three after the surgery and Max is doing great. He is eating, playing and enjoying his walks. Thank you dr Perez, Lisa and Nancy! Read Less

The staff is knowledgeable and friendly. They have a vet specifically for reptiles and exotics and Dr Diaz knows his business. Great vet and would recommend to anyone looking for a decent vet. They are hard to find. Read Less

Great animal clinic and I was able to get my sick dog in the same day. Dr Perez was wonderful with our dog, and the staff was kind and knowledgeable. I found their prices to be inexpensive for the level of care they are providing and will bring my dog here any time she needs care in the future! Read Less

We've been clients since Drs Perez and Diaz took over the practice. Over the years they have treated all of our nine dogs and three birds. We could not possibly be more pleased and grateful. The Drs are very skilled, professional and compassionate. Yes they are able to show clinical professionalism and compassion at the same time. We have had six major dog surgeries done there with the best possible outcomes. The staff is great. A few years ago I arrived on their door step one morning before opening with a dog who was nearly dead. Nancy got her hocked up to oxygen and kept her going till surgery could be done. We had that dog another two good happy years. Thanks again Nancy. Lake Howell Clinic is great. Read Less

I went to this vet about a year ago, and the service was so great I still can't get over it. I went in for my guinea pig, I'd been to many vets and they had been charging me for unnesecary treatments. After going to this vet, he was able to tell me in great detail what was going on and tell me treatment routes. Unfortunately, we ended up putting Luxor down. What really touched my heart was how kind and caring the whole staff was during that hard time, and I even received a hand written letter in the mail about how sorry they were for our loss. Hands down the most educated and caring staff. Read Less

Funny I tried to pst a negative review and it wouldn't post it. I called on a Saturday morning at 8am because I had an emergency. My Hedgehog stopped walking the night before. We had established a relationship with this office just for something like this. The uncaring girl who answers the phone said "sorry we simply can't get you in today". I ended up taking him to Winter Park vet hospital who will never turn away an emergency. I called back on Monday to make a follow up appt but once again the girl said that they had no appts. I said " do you guys not like to do exotics anymore and she very defensively said it's not that they take 1 hour per visit so they don't book a lot of them. She said I could come in as a walk in but she couldn't guarantee me how long it would take. That it could be a long time.It's too bad I liked Dr Diaz but I have to assume this is his policy and he trains them to do this. I couldn't believe they turned me away in an emergency. I would not recommend a vet who does this. This is the time you need them themost! Read Less

Dr. Diaz and his staff are very experienced with exotic animals and are willing to help with wild ones as well, especially turtles and tortoises. They work closely with Turtles USA (a turtle rescue) and have helped with snakes as well. They are gentle with the animals and always have the animal's best interest at heart. Read Less

Finally found a vet for my cat. I really like what Dr. Perez says about care for him. I totally agree. She is very knowledgeable and caring. I feel I am in good hands. The staff is friendly and easy to communicate with. And furthermore they are just up the road. Read Less

So happy I found Dr. Perez.  My cat is now in very good hands.  She is knowledgeable and caring.  The staff is friendly and great communication.  Thanks Dr. Perez.  We are now part of your practice and am thankful to have found you. Read Less

I took my senior cat here for the first time for her annual check up. I was looking for a compassionate vet with whom I could build a relationship. I found that and more in Dr. Perez. It turns out my cat in the beginning stages of renal failure. Dr. Perez took the time to patiently explain everything to me. She returned my calls in a timely manner. The rest of the staff was great too. Read Less

dr Perez has been the vet for my 3 dogs for over 5 years and I can't say enough good things about her care and the well being she has for my pups. Nancy is also very knowledgeable and wonderful.. she takes the time needed to answer all my questions and gives me the best course of action when they're ill.Read Less

We take our ferret buddies here and the level of care and service has been exceptional. Reasonable rates as well. Pleasant people and quality care for our furry family members, could not ask for more.Read Less

I previously made comments on this vet being priced higher than I thought was appropriate.After further review, they are in line with the majority of vets in the area. When they saw my comment, they immediately reached out to me to explain the fees and what they were for. They definitely care about being communicative to their customers. Long story short. Texas is cheaper for a lot of things and vet bills is one of them. But I cannot take my dogs to Texas every time they need a checkup and Lake Howell is very fair in their pricing compared to the rest of Central Florida and they have done a great job with all 3 of our dogs. Since our dogs are such an important part of my family's life, I am glad to be in good hands with this team. Read Less

Dr. Perez is great with our 10 year old Border Collie (she has been a patient for 8 yrs). The staff is always attentive and we continue to receive thoughtful, expedient, gentle care. Never have we had any health issues that weren't quickly and expertly diagnosed. Thanks to everyone at Lake Howell Animal Clinic!Read Less

I cannot say enough good things about Dr. Perez and her staff.  My pup was incredibly sick after a stomach virus.  It was a similar issue that had taken place before while under the care of another veterinarian.  In years past the same issue took weeks and a number of meds to finally fix it.  I felt like it was more experimental than anything else.  Years later when the same thing happened Dr Perez knew exactly what to do and my pup had a noticeable difference within days.  This kind of knowledge and plan of action mentality is not easily found.  Thank you Dr. Perez and staff. Read Less

Have been going there because my parents board their animals there. We were there for a year, the only reason is because our animals never had any issues. The second our cat has an issue we are given the run around. We were told her bladder was inflamed, when I questioned why it was they said sometimes that just happens. *I don't think so, cause and effect people*. They took a urinalysis and then gave her a shot. For a month she was ok, then we returned when the symptoms came back, we were given another set of instructions, and actual diagnosis, and another shot. After a week passed the symptoms were not getting better we called on a Saturday, never heard back, called again Monday, never heard back, called Tuesday. Heard back, not from the vet but a vet tech. You would think the vet would actually call when someone is that persistent right? We were told that what we were doing now wouldn't fix the problem, which we were not told at the last visit, and that now the cat needed x rays and more pills. ARE YOU KIDDING? Essentially we got the run around for a month with no improvement of our animal. I wonder how they would like it if someone treated their animal like this and then couldn't even be bothered to answer their questions regarding their treatment and timeline for recovery. I was so fed up I had them fax over all of my animals records and will be changing vets. God forbid something else goes majorly wrong with our dog or other cat, we can't afford several hundred dollars every month or so to find out NOTHING. The office staff are loving and friendly. They adored our animals and always chatted with us, I will miss them and if they were the vets there probably wouldn't be an issue. I appreciate their hard work and think they vet techs and other staff were incredible. The treatment of our pets and of us by the vets, not impressed. This clinic specializes in exotics, but it seems they can't take care of the common pets. I would not recommend this clinic to anyone. Read Less

We adopted a Border Collie 7 years ago and have been taking her to Dr. Perez since we brought her home. Dr. Perez has been caring and extremely competent in assisting us with basic health care and any special problems that have arisen. The staff has been helpful, attentive, and kind to our pets. In addition, they provided excellent care to my senior citizen cat. I am certain that the level of care we received through Dr. Perez helped our cat live to be beyond 23 years old. Read Less

I am giving this place two stars and not one because everyone there is very nice and my experience is with ferrets and not dogs/cats. However, I will never bring my ferret here again and do not trust this vet for the following reasons:Price: This place is way too expensive. I called around after being shocked by the prices and found out that the prices are basically the same as Winter Park Veterinary Hospital, which is a much nicer and more prestigious exotic animal vet that has an in house lab along with several qualified vets who see ferrets. 70 dollars just to walk in the door with the ferret and get him examined before the doctor even treats anything is pretty steep. I ended up finding a place (not Banefield, which is awful) that will see my ferret for $46.50, which is even cheaper than the "progress" visit quoted to me by this vet. I get that slimy feeling from this place that I am being ripped off and the vet is trying to find reasons to bring me back in so I can pay up. My ferrets have earmites, which is relatively common in all animals, but especially ferrets. For my two ferrets, between their initial visit, treatment, follow-up visit and second treatment, it would have been close to $350. That's insane. I tried to find a way to treat them myself, since the doctor's treatment involves basically putting drops in their ears. I asked if there was an over the counter medicine. I was told there wasn't. I looked it up. There is. It's admittedly for kittens, but it can work for ferrets and many ferret users have reported success with it. Furthermore, other vets I talked to on the phone would allow me to buy the bottle of medicine they use on my ferrets and take it home with me. These guys wanted me to come back, probably to pay for the visit again ($48/ferret).Facility: The facility is run-down and crappy looking. That's okay with me if it translates to cheaper prices, but it doesn't. Like I said, the prices are the same as Winter Park Vet's state of the art facility. Diagnosis: The doctor's solution to my concern that my ferret possibly has insulinoma was to to do full panel blood test, at the steep price of around 180 (plus whatever exam fee they have). This test would have to be sent to a lab because they don't have one in house. After that they could do simple glucose tests, similar to those for people with diabetes. It didn't make sense why they had to do the expensive test first, but whatever. The whole thing seemed to me to be a slightly inappropriate way to test according to all the reading I did on insulinoma (multiple articles written by vets). I'm not a vet, but if you want to test insulin and glucose levels, you should test throughout the day because they fluctuate. One test will probably not give enough information. When I talked to another vet to get a price quote, that is what I was told they would do. They will keep my ferret all day, conduct multiple tests, and only charge me around $70.  Makes a lot more sense. All in all, I do not feel comfortable with this business. I know everyone has to make money, and vets make less money than other professionals with the same education level, but they do seem more interested in making money than actually caring for my pet. Good ferret vets are hard to find. If they're going to charge those prices, I might as well go to the Winter Park Vet. Read Less

We LOVE this clinic! We been taking our dogs and parrot to them for well over a year. They are always professional with both the pups and our Macaw. We like the knowledge of both Dr.Diaz and Dr.Perez so much- we moved from another clinic we had been with for ten years. I highly recommend them both.Also, they have the greatest staff ever. They are never too busy to help or get an answer to a question we might have. Always pleasant and helpful.We would not trust our kids to anyone else! Read Less

Dr. Diaz is the best! I have 2 baby cockatiels that I hand feed and one got very sick, unfortunately, when I called the office Dr. Diaz was not in so I had to take her to another vet. My baby bird died 4 days later :(. I took the other bird to Dr. Diaz to make sure she was okay; he is very knowledgeable, helped me understand how feeding process works and what I needed to do to avoid any fatal situation. He really is the best and you can tell that he loves what he do and cares about these little pets. Highly recommended!Read Less

Avoid Lake Howell Animal Clinic at all costs!  Basically they take an x ray, then send you out the door with some special food. In stark comparison, when I took my pet to another vet they administered pain killers immediately, kept my pet for 3 days hooked up to an IV, and prescribed 12 meds that needed to be given two times per day.  Not to mention the new vet found my pet to have a thyroid condition which was detected through a simple blood test.  Lake Howell Animal Clinic had done a blood test days before, but never detected this.  WHY NOT??? I paid close to $1,000 to Lake Howell Animal Clinic and they sent me out the door thinking the best option for my pet was either a multi thousand dollar operation, or to euthanize it.  Only after I went to a 2nd vet did I find out there was treatment and an operation was an absolute last resort. Lake Howell Animal Clinic prescribed harmful medication to my pet that is not accepted in the vet community.  This medication could have easily caused major organ failure and/or death to my pet.  When I explained to my new vet what Lake Howell Animal Clinic had prescribed, the new vet rolled his eyes many times in dismay.  After returning home I looked up this info on Google to back up this claim.   Lake Howell Animal Clinic never provided any pain meds for my animal.  Even worse the treatment they provided or lack of, caused extensive additional damage resulting in many more meds from the new vet. Lake Howell Animal Clinic NEVER CALLED to see if our animal had recuperated at any point after my visit.  How can Lake Howell Animal Clinic say they care about your pet if they don't do a follow up?   Lake Howell Animal Clinic has horrible incompetent receptionists.  In addition I didn't appreciate the rude attitude I received on the phone when I called to ask for some x rays to be sent over to my new vet, which never happened.  That resulted in me paying unnecessarily for a new set. I called Lake Howell Animal Clinic with some additional questions for the vet, and never received a return phone call.  My pet's condition was declining and time was of the essence.  This caused my pet additional pain and sickness, and caused me additional stress to say the least. Lake Howell Animal Clinic is great at diagnosing what's wrong with your pet and charging you hundreds of dollars, but they offer no solutions or treatment to actually fix the problem.  Lake Howell Animal Clinic made me think there was a very high chance that my pet was going to die. Luckily through this unbelievably stressful mess I found a vet that knows how to treat my pet properly!  Not only that, but when I arrived at the new vet's office they reassured me right away that my pet was going to live... WITHOUT AN OPERATION!  My pet has recovered 100% and is back to normal, which only makes Lake Howell Animal Clinic look worse!  After this nightmare my advice would be to avoid Lake Howell Animal Clinic if you want your pet to live! Read Less

I love both of the doctors. They have treated 4 of my dogs and 3 of my guinea pigs.They are very caring and knowledgable. I feel safe in their hands and they've ALWAYS considered cost when ordering tests.I wouldn't go anywhere else.And I can't say enough about their staff too.They are fabulous - truly! Read Less

Do not go to this place. I ha to put my bunny down because of the pain they put her thru by not noticing the extent on her fracture. Now not only am I 600 dollars in debt but my pet is six feet under thanks to them and their excuses! Read Less

I love this team!  We have guinea pigs that see Dr. Diaz and our 3 dogs see Dr. Perez.  They are so thoughtful - they don't recommend tests that are unnecessary and their staff is fantastic.I really couldnt ask for more. Read Less

They wanted $1000 for surgery on an infection for my bunny. I wasn't able to afford the amount they were asking for so I paid them $268 for antibiotics, pain meds and the exam only to leave broken hearted that my bunny would not survive. Over the next day and a half I called twice to have the doc give me a call to answer a question (3 DAYS LATER) still no call. I went to a different vet who charged me $191 for the surgery and tooth removal, removal of the pus pocket and cleansing, sewing his eyelid shut in the hopes that it could be saved (another consequence of the first vet visit and the reason behind the 2 unreturned phone calls) and her nails clipped. My bunny was eating solid foods and drinking water 4 hours after surgery. Please Please Please do not bring your bunny here I'm not sure how they are with other animals but save you time and emotions and seek someone else!!!!!!!!! Read Less

HELLO, MY NAME IS EDNA AND I HAVE A BLUE AND GOLD MACAW. I WAS RECENTLY IN THIS OFFICE AND I WAS VERY HAPPY WITH THERE SERVICE THE TEAM IS VERY NICE AND CARING. DR. DIAZ IS A GREAT DR. AND HE TOOK THE TIME TO EXPLAIN TO ME WAT IT WAS BEEN PERFORMED AT THE APPOINTMENT. WHEN WE WHERE DONE WITH MY PET NEEDS HE DID SPEND TIME WITH ME ANSWERING ALL MY QUESTIONS AND EDUCATING ME. I FOUND A GREAT VETERINARIAN THAT CARES FOR ME AND MY BIRD AFTER 6 YEAR IN THE LOOKING. SO IF YOU HAVE AN EXOTIC PET AND WHANT TO LORN ABOUT IT AND HAVE A GREAT DR. TO HELP YOU WHIT YOUR NEED THIS IS THE PLACE TO GO. Read Less