Pet House Animal Clinic

Stay away. I didn't ever end up taking my dog here because they were so rude and unprofessional on the phone. I tried calling about 10 times before anyone finally picked up the phone. I had also emailed on their website, but never heard back. When I finally did reach someone on the phone, she Refused to book me an appointment saying "we are just too busy to make appointments for new clients but you can drop in at anytime"... what?! Then she said again that she was "too busy" to talk right now and asked to call me back within an hour. That was 4 days ago. Just terrible customer service & I'm not taking my baby somewhere where they can't even be bothered to pick up the phone Read Less

Few years taking my two dogs here and I'm very happy: Alejandra is taking care of them as they were her own. One of them had a very serious and difficult to cure skin conditions, but with patience and a great job by The Pet House now everything is normal. Read Less

Rude place!!! They hang up on me !!!! Never called back So i wont trust them with my pet for sure!!!!!I don't recommend at all! Save your money and call someone else !!!!Unprofessional and rude!!Dont go there Read Less

I've been bringing my dog here for about three years now to get a dental cleaning, blood work and I must say the doctor always does a exceptional job the staff is so sweet and caring they are very affordable than most other vets. most importantly they take care of your pet!! I will continue to bring my baby here absolutely love the pet house clinic and I'm writing this review for all other pet owners who are looking for a great vet that won't take your money or advantage of you!!! Alexandra and the dr are an amazing team you won't regret coming here! Read Less

The pet house clinic Oscar Paez , Alexandra Valencia, Eliza and their dedicated staff have proven to provide oustanding service to my pets through out the years. They have treated my pets like family, providing an inviting welcoming environment. Their love for animals is very geniune, which earned my trust. They have proven to provide more accurate diagnosis on my pets, in comparison to other clinics. I'm thankful that Dr. Paez and his staff suggested alternative laser theraphy on my Coco, which had a badly hurt vertabrea instead of open surgery. It worked , and he is doing very well. My recent rescued cat Tony was diagnosed with a very severe diphragmatic hernia. Thanks to his experience and judgement , Tony underwent a very complicated surgery which resulted in very positive results. Tony was never expected to last long after the surgery. But thanks The Pet Clinic, he did. For that reason i thank them and recommend them as your Pet Family Doctor. Read Less

I really like Dr. Castro and have been taking my rescues to him for years. Knowledgable, thorough and everybody at the clinic is very attentive and helpful. Dr. Castro is especially great in surgery and I will never forget the amazing amputation of a kitten's hind limb or the extraction of a dog's mango seed from his intestine (I got to watch the surgery - yay - as I'm a rescuer and this was one of my rescued dogs). I know surgery is Dr. Castro's passion and I do believe he will work with anyone who has a pet that needs surgery. He gets to do what he loves and is great at and you get to save your pet at a very competitive cost. Read Less

The pet house animal clinic is the best in town.They are wonderful caring people who really care about the animals. I am extremely grateful to the staff for everything that was done for my pet. Thank you! Read Less

I have had a great experience with them, I bring my doggie Leslie all the way down from Davie because I dont trust any other Vet with her care, Leslie is 16 years old and diagnosed with cancer about 2 years ago and thought she wouldn't make it but after all the dedication and care given by Alexandra and team, she is making a good recovery. Thank you for everything you have done for Leslie!! Read Less

vet was more interested in making money than efficiently diagnosing my dog. took him to another vet after being overcharged by ALOT and the other vet recognized and solved the issue without trying to charge me a fortune doing every test possible. This vet tried to charge me 300% more for the same medicine than this other vet. Very disappointed that I wasted my money here, there are many good vets in miami that I guess dont have high overhead costs that are passed on to the customers. This vets responses to her criticism google is pathetic, nobody would leave a negative review for no reason why would you say they aren't registered as a patient smh. The fake reviews are these positive ones u have with reviewers that only reviewed one place, yours. Read Less

My husband and I absolutely love this place!! We brought our 10 year old chihuahua yorkie mix here and they were able to assess his health and provide us with immediate xrays to determine why he was having breathing issues. Oscar and his lovely staff handled our little guy with so much care and concern that we will most definitely return again. Read Less

I'm so grateful with the service provided by all the staff. I came without knowing the place before and trusted them to leave my cat for one night due to a domestic emergency. They were really nice and understanding about our situation. Dr Oscar is definitely going to be our vet for now on. Read Less

My pets and I have been patients at the Pet House Clinic since the doors first opened. They have always been amazing. Not just good vets, but above and beyond in diligence, keeping up to date on conventional and "alternative" (i.e., non-western) medical advances and maintaining an amazing level of compassion. When my dog Rosie got poisoned shortly before Hurricane Irma, the Pet House Clinic never failed to call (even without power) and help me and my pet when we had evacuated. Now, she is still being treated, but the progress she's made has been amazing to everyone. Proof to me? Now, when we get to the clinic, she wags her little knuckle because she's happy to see her friends. The best. Read Less

This is the best place when you have an emergency in Miami Beach with your pet @thepethouseclinic yesterday they did a surgery to our little baby. Oscar is the best veterinarian , Alexandra and Elisa are super friendly and professional too. I loved this place. I’m appreciate your help and professionalism. I loved. 100% recommended. Thanks you a lot. Read Less

Pet House is our vet of choice that we bring our rescue pups to. Also, our volunteers in the Miami area use Pethouse for their personal pets. Pethouse staff, go over and beyond the call of duty to make every rescue pet we bring there, comfortable, happy and healthy! Alex, Elisa, Umberto, Dr. Oscar, And Maxine(volunteer), do more that called for at a vets office. Just recently just after hurricane Irma, our volunteer was in distress with her several dogs. Pethouse regained power and the staff went there to meet our volunteer to bring her dogs to safety and air and treat them, and boarded. They did not have to go back at 10:30pm to do this. This is the quality and care the staff and owners of Pethouse give! Elisa and Maxine took home 2 of our dogs during the hurricane. They did not have to do this. This vet clinic's care about your pet goes much further than their health. They deeply care about all pets. We will always go to Pethouse for our South Florida vet care. Thank you to all.. Read Less

I just picked up my dog Nico today from dental surgery. He had terrible teeth needed extractions. The staff is so loving and professional. They called me and sent me videos of my dog in surgery to show me how many extractions he needed, which was 5. I gave the ok and picked up my baby and he is doing great. They gave me antibiotics and pain medication for him. Truly found a vet that I like for the first time. Thank you to you all!! Read Less

I looked on google to find a vet that was open Saturday since my dog was limping and I didn't want to wait to get X-rays. They took X-rays and my dog had shattered his knee and needed surgery. My dog Marley also had a breathing problem and Dr Oscar figured out what was wrong with him. Dr. Oscar was so friendly and found something that no other vet thought of as the reason for my dogs snorting and breathing problem. They did a double surgery and my dog is healing really well. Elise was also very sweet and always has a smile on took care of us and was so kind. I will continue to go back there for all my pet needs and health concerns. Thanks for being such a great vet and staff. Read Less

The people of The Pet House saved my dog's life. Many times. He was a rescue and was being boarded there, and then went home to a foster family. The dog got into something (I'm assuming one of those poisonous frogs) and was rushed to The Pet House in the middle of the night having seizures and extremely high fevers. They stayed with him all night and saved his life. He was boarded there by the rescue for months and received so much love and attention. He has had several surgeries done at The Pet House by Dr. Oscar, and Dr Oscar gave him his sight and hearing and ability to walk back after being born with severe birth defects and being neglected for so long. When my dog got bit by another dog after hours, they met me at the clinic and immediately cared for his wound and stitched him up, reducing the risk of infection by being able to treat it so quickly. Knowing my vet is available 24/7 if needed for emergency makes me feel so much better. i don't have to bring my pets to a strange emergency clinic that charges $300 just to walk in the door and has no idea who my pets are or what their history is. The amount of love and care given to my dog by Alex, Elisa, Remberto, and Dr. Oscar could never be appreciated or thanked for enough. They're family to us now because of all of the time I have spent there with my special needs rescue. I have seen the ins and outs of the place and been throughout the office and it is always so clean and so well kept. All of the animals get so much love when they have to stay there overnight. I have had pets for my whole life and have never had a vet's office where everyone was so genuine, loving, and caring to both me and my dog. I really can't say enough amazing things about this place and the people that work there. Sometimes it takes a while to get in and out, but it's worth it for the individual time and attention my pets receive when we are there. I couldn't recommend The Pet House any more. Read Less

I just recently got a new kitten and didn't have the first idea about how to take care of him. The Pet House has been like a second family to my new kitten and I couldn't be happier with the care he has received under their loving supervision. Not only did they give him all of his shots and run blood work but whenever I stop by with questions they drop what they are doing and give me their undivided attention. You can tell they really care at Pet House (unlike other animal hospitals I have researched). Read Less

The most amazing and caring people that I have come across. You can see and feel that they truly and genuinely care about your pet. Every time I have come with my dogs, my experience​ at the pet house clinic has been amazing! They definitely are the best place to take your pets!!! Dr Oscar and team have been a blessing for me and my two furry kiddos. Alexandra and Eliza are amazing. I can not thank them enough for taking care of cosita and coco the way they have. Thank you Dr Oscar and team!!! Read Less

MOST OVERCHARGED veterinarian around. They seem like nice people, but will run all kind of test to your pet and give them all kind of things to finally charge you as much as they can. Thanks god I only needed something simple. Read Less

Highly recommend not to go, they don't have any kind of treatment packages just want to get all the money they can from you. They gave a lot of things to my dog he didn't even need or I didn't ask for and then charged me for it. Anywhere else you can get a decent deal 100-150 for all the vaccines. I paid 200 just for the first visit. I'm just going to another vet and getting the rest of it paying for a whole package again. Read Less

I used to go to another vet in the  neighborhood but my dog Bobby got an eye infection and my vet was on holiday. I was so happy to discover this place. oscar the vet, elisa and Alexandra and remberto care so much about the dogs and cats that come in. They go above and beyond. They also treat and foster dogs that we're saved by rescue organizations, and they do it at a reduced rate. I've seen first hand how they treat and care for animals. I can't say enough about how great this place is. Definitely trust them Read Less

Friendly staff but slightly disorganized with the Vet being a bit hasty and not very clear on what he is doing to your pet. Animals seemed to be left unsupervised during the night in their enclosures. Most disappointing was  their obvious effort to try and overcharge on non required procedures. Read Less

The staff is extremely friendly. As soon as I walked in the door they took my dog in without a wait. The vet was able to find out about his stomach problems as soon as he took the first x-ray. They helped my dog with his pain and helped me give him his medicine. Would recommend as a veterinarian in Miami!! Read Less

I came to meet Dr. Oscar and his incredibly helpful staff after I was seeking help for a street kitten that my brother found and brought home. The kitten was very sick and the local animal shelter turned me away with the kitten severely dehydrated. I called two vets asking for guidance and assistance, when I spoke to the woman at the Pet House, I could not believe how incredibly helpful and kind she was. She gave me an appointment right away and once we got there they ran tests, explained all the different reasons why the kitten might be sick. While the costs of such tests are not cheap, Dr. Oscar ran the tests for the most common problems first and even included some other services without charge. I can truthfully state that this facility and the people who work here are dedicated, honest and caring. The kitten is doing so much better. I'm so glad that I found this veterinarian! Read Less

New in town. I went with my baby as an emergency. They saved her!! I can't say enough about how caring and skilled they're. All the latest technology in house helped to save my sweet girl. THANK YOU!! Read Less

The most caring vets you will ever meet. I bring my dog here (after my boyfriend has brought every dog of his here for 10+ years). They let us be with our dog the entire time during any treatment which makes us and our yorkie happy. They squeeze us in with anything we need done for him- routine or emergencies. They are very clean, very responsive and high tech. Not only that, but they are huge helpers in charity. I brought A dog here I found on the streets of Miami, abused and alone. They were happy to take him in (for extremely lowered costs). They completed an emergency blood transfusion and saved this dog's life. They took care of him for over a week to make sure he was healthy enough to leave to be fostered and never second-guessed it. This animal clinic is not very close to me, but I will go out of my way to make sure I never take my dogs anywhere else. I definitely recommend them to anyone who is looking for a new vet in the Miami area. Read Less

Florida's Best pet care – I have been brining all of my dogs and cats to this clinic over 12 years. Honestly, the fees or charges seen in here are the best deal compared with others and not to mention the professionalism of each and one of the staff members of the Pet House Clinic. The environment within the clinic could not be better; respect and good treatment, to both, pets and owners are ALWAYS present. In terms of technology, not only are the ultimate machines used for the blood work, but also laser equipment is available to minimize bleeding and other complications during surgical procedures. Dr. Paez also likes to apply natural and traditional medicine as an alternative for various issues that is based on each individual case. The friendly but professional staff has always willing to help or assist customers one way or the other, some of them speaks French, others Italian and all of them Spanish and English!! . Read Less

I took my 6 month old Chinese Crested pup to Oscar and Alexandra for his neutering. They know me well so they allow me to stay with my dog(s) until the surgery. Oscar even let me watch, which eased my fears. The care my little guy got was exceptional and so was his follow up care. The woman and man assistants that help were very kind and compassionate, as well. Thank you for treating Milo like your own. Read Less

I have had all of my fur babies with the Pet House for 10 years and they are like family.  They have taken care of them like they were their own.  The entire group is kind, warm, and caring and all understand that these are my kids!  My dog ate a rug a few months ago and if they hadn't removed it, he would have died.  He was up and around the next day swinging his cone and jumping on me.  No issues with the surgery at all.  I just recently found my cat bleeding from her vagina and they met me at 10 pm for an emergency assessment.  The possibilities were that she was passing stones or had a UTI. They treated her for the UTI, the bleeding totally stopped, and she is fine.  I would not go to any other group.  They are angels. Read Less

I have a cat that after reviewing 3 different vets, the diagnosis was that I was crazy because my cat was perfect on this veterinary I was diagnosed with leukemia and diabetes, two silent diseases, but with vitamins, medication more efforts, today still is with me , standing , playing, beautiful almost 3 years. The studies were needed on each occasion. I am not a veterinarian, I can not measure the need of a doctor to write a prescription. Thank you!. Read Less

Its just animal abuse they grabbed my dog thru her against the counter told me that she was going to die afther i paid $450 dollars in an xray i took her to another vet the same day they only charged me $100 dollars for a shoot and she got better the next day.. please dont go here is animal crueltyRead Less

What a caring group!  We were travelling from Alberta Canada to St Lucia (Caribbean) and had to wait for our flights to the island in Miami.  The staff at The Pet House helped us get the health certificate and the St Lucian authorities' requirements sorted out.  They worked really hard not to miss a beat.  Thank you Pet House! Read Less

Doctor Oscar is a "killer" he injected high amounts of cortisone to my pomeranian to develop a new disease named cushioning disease! BE AWARE BEFORE LETTING HIM TO INJECT THE ANIMALS, HE ONLY WANTS THE DOG SICK TO GET MORE MONEY, HE DOESNT SPEAK THE ENGLISH LANGUAGE FLUENTLY TO HAVE A DOCTOR'S DEGREE IN USA!Read Less

Stay away from here if you need complicated procedures. My dog got surgery here to have a "hematoma" removed a few years ago.At first the doc sounded like he knew what he was talking about.. so we decided to go with it. He was our second opinion. When my BF picked up our dog after the surgery he was walking around the surgery room all alone and unbandaged and UNSUPERVISED! He came home with a very elementary bandage.The doctor didn't place a drain so not once but twice we had to go back there on seperate occasions and have him drain the wound because it was filling up with blood. The second time discharge came out, when I asked the doc what that discharge was he said pus, so i asked why he had that if he was taking antibiotics, he deflected it by saying it was something else. Everytime he charged us for his negligence.After that he made a drain but the wound was so red and irritated that I decided to take him to a real animal hospital to get it checked. Turns out the wound was badly infected. NEVER EVER GOING BACK THERE AND I DO NOT RECOMMEND THIS PLACE TO ANYONE. Read Less

Solid and strong veterinary practice for more than 10 years in the area. Bilingual staff and a veterinary doctor that speakers three languages with a master degree in France. Work experience in south east Asia. Prices affordable based on the tourist located area. Wide knowledge in oriental and occidental medicine. Strongly recommended veterinary practice for Miami beach area. Read Less

I rescued a puppy and my first experience with Pet House was vaccinating him. The way the puppy was handled was horrific and I vowed never to go back to this place. I have been a dog owner all my life and never had I seen such a rough handling and total disregard for my girlfriends surprised reaction, not to mention the Dr made inappropriate comments to her that we disregarded to get the whole thing over with. A year later, only because of what we considered an emergency, I took my dog back. Again the treatment was rough, if not cruel, and the diagnosis and medicine given to him were wrong. I had to take him to my regular vet later and he couldnt believe what had happened and did mention it is the third case he has treated coming from Pet House. I never write reviews but I took the time to save someone money and their pet unneccessary suffering. Read Less

I don't have the words to thank Alejandra and Dr. Paez for saving my dog! I went into the office thinking that I was going to lose my Little One. She was so sick and with so many infections. I adopted Lola { 11 years old} from a shelter and she was so sick but I wanted to make her senior years comfortable and happy. It was love at first sight! The day that I brought her to my house, she was very sick. Lola was coughing and did not want to eat. the next day I took Lola To Dr. Paez,s Clinic without an appointment because I was so worried and scared. Alejandra took care of Lola and gave me an appointment to see the doctor. When I went the next day, Dr. Paez took care of Lola and did all the blood tests and X-rays needed. Then he started the treatment and Alejandra called me to follow up on her condition. I cant find the words to thank them. Lola is doing well and I am so lucky to have her. Alejandra Thanks for your words of reassurance! I was not as positive as you. I thought that Lola was not going to make it. Dr. Paez, thank you for taking care of her and making sure that the treatment was working. What a caring and knowledgeable staff! Lola is doing well with the medicines. See you soon!Thanks a Million! Read Less

Stay away. A nightmare. Six wrong incompetent surgeries on my healthy dog. Finally Oscar Castro says my dog has enlarged prostate and prostate cancer. I got 2nd opinion from Gainesville vet school: no cancer, no enlarged prostate, instead bladder obstruction. They did surgery and had to correct the mess of castro's surgeries. Am scared for his other patients: Oscar Castro said by strange coincidence, three cases just like my dog. Castro also owns coral way animal hospital. He should be barred for life from doing any surgery. Read Less

Almost nine years ago, my dachshund woke up very sick on the morning of her fourth birthday.  We got very scared and we took her to the Pet House, where we used to go for shots.  The doctor told us that she had ingested something: he took and X-Ray of her belly, which showed a blurred object (because he dropped some water on it) and told us that he needed to cut her open to removed it and it would cost $1200.  As upset as we were we decided for  second opinion and asked to take the X-Ray with us.  He said he couldn't give it to us (of course, because it was tampered with), but eventually, threatening to call the police, we obtained it.  They extorted a $75 deposit to take it out of the clinic, which is unheard of.Eventually, at the Hollywood Animal Hospital, they told us to leave Dixie without any food and water.  We did and she felt better in two hours..People like The Pet House Clinic shouldn't be in business and it is amazing that they still have a license. Read Less

I thought the staff was professional. They came to the place I was renting for the summer to take care of my pet, Maxine, who is 14 and was sick. They took blood for CBC check up ordered different prescriptions then my home town vet. Given her age and blood disorder Oscar suggested Stem Cell Therpy. The fogginess in her eyes clear up, hearing improved and blood disorder was gone all her CBC came back normal. I hope she will continue to improve especially her arthritis. Read Less

Do you want a sketchy practitioner more interested in aggressively and dishonestly lining his pockets than even displaying the most cursory interest in the health of your pet? Then you've found the right place.Having just moved to Miami, I was looking forward to finding a vet in my neighborhood for my two cats, especially after one, for the first time in 14 years, became afflicted with fleas. When I showed up at the clinic, the doctor looked at the cat for perhaps 20 seconds and immediately declared that a battery of expensive tests and medicine were the order of the day. He hadn't even taken so much as a blood test. When I asked whether or not a treatment such as Revolution anti-flea or such would be in order, he acted offended and stormed off without another word.I then went to the front desk where the attendant insisted that my cat had already been given a flea treatment spray with Frontline (he had not) and insisted on trying to charge me for a service not provided. When the truth of the matter became clear, she hurriedly rushed us to the (rather unsanitary and poorly-maintained) examination room where she yanked my cat out of its cage and urgently applied the liquid to his coat in a rather haphazard fashion. Upon returning home, their were still live fleas on him (!). I called to explain this and was told that it must be the cat's "environment" even though he had just been taking out of his cage. Subsequently I called and left a message regarding my cat's health that was not returned. Fortunately, I found a more reputable vet in Coral Gables who examined my cat thoroughly and agreed with me on a course of action and, in doing so, revealed virtually everything that "Doctor" Oscar at Pet House Animal Clinic had said to be false.In short, these people are just in it for the money and to gouge gullible North Beach residents for as much as they can (I have heard similar stories). Avoid. Read Less

Since I moved to Miami in 2004 I have been going to the Pet House clinic with all my cats and dogs for their annual vaccinations and any kind of small or big emergencies. Dr. Oscar, Alexandra and their team are great, and everybody at the clinic really cares about the pets they treat. Thanks for everything! Read Less

Good morning,My experience with Oscar and his team has been one of the best in my life as dog lover. My family has a huge sense of gratitude with such professionals. One of our babies was really sick the last year (2011), with a mast cell tumor in the perianal zone (the worst of the worst). Previously he was operated in Venezuela because a hernia in that place (perianal zone), but unfortunately in that time his vet had left one of the gland and the surgery was not successful (he was operated twice). The Venezuelan team is very good and all about this case have been associated complications. As consequence, a malign tumor was growing, which endangered his life. After an emergency surgery (it was taken out a big ball of tumoral tissue), Oscar was too conservative about the results, since the multiple complications linked to this kind of disease. He has recommended different medications and therapy for healing all the wounds and stopping possible scenarios with the malign cells. Also, he detected other affected tissues and proceeded to take them out. More than 6 months after those critical moments, our dog is healthy and we are keeping a following up of the disease and we can affirm, no doubt, that intervention has been a science miracle and the best example of dedication and professionalism to solve a very difficult case. Read Less

I'm new in town. My dog got very sick and someone mentioned this place. Small and clean, they helped me with my baby. She ate something that make her very ill. I had to leave her for 2 days, but i knew that she was in good hands. Fair prices for the services (it's not my first dog) nice equipments and warm attention. Read Less

I have been in different veterinary clinics around this area. Honestly, the fees or charges seen in here are the best deal compared with others and not to mention the professionalism of each and one of the staff members of the Pet House Clinic. The environment within the clinic could not be better; respect and good treatment, to both, pets and owners are ALWAYS present. The patient care or treatment has always been humane to each and one of the animals every single time that i visited the facilities. Therefore is not difficult to see many animals staying just for boarding, regular baths or grooming. In terms of technology, not only are the ultimate machines used for the blood work, but also laser equipment is available to minimize bleeding and other complications during surgical procedures. Dr. Paez also likes to apply natural and traditional medicine as an alternative for various issues that is based on each individual case. Not to forget the X-Ray services provided in house that makes the clinic highly equipped in terms of technology that usually only found at a hospital level. The friendly but professional staff has always willing to help or assist customers one way or the other, some of them speaks French, others Italian and all of them Spanish and English!! . I guess there is much more to say, but to stop by for a visit and experience the service for your self. THANKS ALL for such a GREAT JOB, my dogs says thanks for all the services provided, and the excellent services that you guys provide to the local community in the Miami Beach area. SEE YA!! Read Less

It was late at night when suddenly my dog become very ill. I found their name in the Internet. I called several vets and nobody wamt tp pick up the phone. When I finally got in contact with Oscar Paez (The vet) he told me that they will be there in 20 minutes. He arrived in time and within half hour we have a diagnosis. It was Acute Congested Heart Disease. This disease can be fatal. In 24 hours my dog was back to normal, even if need to take medication for live. Read Less

It's very familiar, they know your name, you are not a number. Well equiped for being small, they were very helpful with my case. I was told that Lucy (mi dog) needed a surgery $$$ to fix her patella, after calling many places i found this one. They gave many options but finally for a better price they helped my baby (vaccines, spay and the patella). It's been over a year, she's great and i don't take my dogs anywhere but this small clinic. I'm glad that i found them! Read Less

I just have to say that the pet house is the best place to take your pet. The staff is very Friendly, and the Doctor is sonice and understanding. He listens to you , The Doctor treats your pet like it was his pet, you will not find that anywhere here on Miami Beach. I just want to thank Doctor OSCAR PAEZ-CASTROand the staff for everything that they have done. THANKS AGAIN YOU GUYS ARE THE BEST STEVE DEPUGH Read Less

The Pet House Animal Clinic will not only treat your pet with negligence, THEY WILL MAKE UP UNNECESARY “TREATMENT PROGRAMS” THAT WILL COST YOU A LOT OF MONEY. We paid a lot of money to the clinic to carefully take care of our beautiful healthy pet after a post-surgery on the paws and ensure the pet was not in pain. When we called, they reassured us the pet was healing, getting better and walking. But during the treatment period, they requested another long period of time and a large amount of money. When we suggested we might take the cat, they then changed their communication and said the cat needed an amputation and implied it shouldn’t leave. Getting suspicious that something was going on, we pulled our suffering pet from the clinic and took the pet to multiple vet specialists who were shocked at the pet’s condition, noting that malpractice had probably occurred. They discovered that the pet was totally dehydrated and needed IV and had a fever. The bandages had been unchanged for days, increasing the risk of infection, and were too tightly wrapped around the pet’s paws, restricting the circulation and destroying the paws. In addition, the pet had not been receiving painkillers as promised and suffered beyond description. We believe the Pet House Animal Clinic DELIBERATELY PROVOKED BAD CONDITIONS ON OUR PET IN ORDER TO OBTAIN ADDITIONAL MONEY WITH MORE TREATMENT AND AMPUTATION . Due to the grossly negligent care and suffering placed on our pet, we had to put her to sleep. The Pet House Animal Clinic has caused our family pain, grief and irreplaceable loss. We will never forget her pain. We love you baby and miss you so much… We are very sorry we put you in the hands of these people!! Read Less

Being a business owner myself, I know how important it is to have great reviews for prospective clients. I understand a business cannot make all its customers happy, but I really can assure you that this place is by far the best in Miami Beach. Before I foud them, I went from hospital to hospital trying to find a place where me and my pets could feel comfortable in. Now I am a regular client of this clinic and I plan to keep taking my pets there. They receive second to none treatment, not only medical but also affectionate and humane. After your first visit, you will be able to tell that these people really love animals and that your pet couldn't be in better hands. I highly recommend them. Read Less

My dog was struck by a car on a Saturday night (last night) and I rushed it to THIS VET (who does not speak English. I speak Spanish; I'm Hispanic...but COME ON!). He was rude, inconsiderate and it took him HALF AN HOUR TO GET TO HIS PLACE OF BUSINESS. I had rushed out so fast that I didn't have shoes on (much less my wallet or checkbook)..and when he took a look at the dog and simply said, "He's dead. Pay me." I had nothing on me. I sent a friend back to get the checkbook. THIS VET calls the cops for "failure to pay" in the 10 minutes it takes for my friend to get back (approximately 15 blocks). Ridiculous. Read Less

I was quoted a price over to the phone to board my 3 dogs. Several weeks later when I arrived at their clinic I was told I had to leave a $200.00 deposit. Good thing I carry credit cards because no one advised me I needed to leave a deposit. After I picked the dogs up I was told I was being charged an extra $60 dollars plus the price to board my dogs because they bathed my dogs. I was never advised there was a fee for this service, and thought this service came with the boarding fee. The manager would not give me the $60 back. I admit I was upset but did not deserve to be called an a**hole behind my back which I overheard by an employee. I was told my dogs had just been taken to use the bathroom when I arrived. (HUGE lie) After my short drive home I took the dogs to use the bathroom and they had to go like no tomorrow! I know my dogs and it had been hours since they had used the bathroom. Thank god I paid with my credit card, Visa refuned me the money back right away. Read Less