Been going to this place for three years, they only care for money. They moment you have an emergency with your dog they wont care if you go an hour before closing since they only want to go home. If ... Read More
Been going to this place for three years, they only care for money. They moment you have an emergency with your dog they wont care if you go an hour before closing since they only want to go home. If you are looking for a vet that will be there for yoir dog, there are not the guys I tell you.
------
You called us on Monday evening at 6:03. You told us you had an emergency as Bandito had been vomiting all day so we told you to come on in. You told us you couldn't arrive until well after we closed so we referred you to a 24 hour hospital. Then, you called us the next day and told us you didn't take Bandito to the emergency hospital the night before, and now he was experiencing shortness of breath. We tried to accommodate you by offering for you to come in right away, but you still were unable to bring in your dog. And this was offered even after you hung up twice on our staff members who were trying to help you and your dog. After all of that, we simply hope Bandito is doing well and received the care that he needed.
-------
To clear any doubts from the response following my review on veterinary service.
IT IS NOT THAT I WAS UNABLE TO TAKE MY DOG nor I HUNG UP TWICE ON STAFF MEMBERS (probably Nicole the staff manager is covering her back).
IT IS TRUE, first time I called it was too late as they were closing in 40 minutes when I started talking and they told me they had an emergency already coming and that I should go somewhere else as they would not see my dog, SECOND TIME NEXT DAY, I spoke with one of their staff. They DID try to accommodate me which we agreed I had to be there in 10 minutes and I stated It was doable and hung up to run as fast to the veterinary with my dog. Their manager NICOLE (First time I spoke with her)called again asking if I REALLY WAS GOING TO GO OR MAKE IT which my response was obviously yes, but she kept reminding me that they did not have the space available and had another client in 30 minutes. IT FELT THAT NICOLE DID NOT WANT ME TO GO AND I EXPRESSED MY DISAPPOINTMENT WITH HER, US BEING CLIENTS WITH THE VET FOR ALMOST 3 YEARS WHICH SHE REALLY DID NOT CARE, SO I ASKED TO BE SENT MY PETS RECORDS RIGHT AWAY AND GO SOMEWHERE ELSE.
ITS been few weeks now and it just happens that I need to travel out of the country in short notice, I DECIDED TO GIVE THEM ANOTHER CHANCE, 3 YEARS BEING MY PETS VET isnt anything right?
So, I called for an appointment and expressed that I just needed a Health certificate. Margie picked up the phone and politely told me to wait till she could find us an appointment. Do you know who picks back up the phone? well look who it is, Its NICOLE. I immediately reminded her that I still was disappointed with them, but that I was giving them another chance since I had this urgency. HER RESPONSE: well, they hope my dog is ok, but since I reviewed them with the TRUE, they did not want business with me.
Dr. Frishman, I liked your veterinary right away the first time since you show how much you care for each pet and explain everything about any procedure, and later when Amanda took on attending Bandido. I hope you see my review as I feel very disappointed as you guys are very good doctors, but staff like Nicole..... Taking my pet somewhere else Read Less