The experience at this veterinarian was so absurd that anyone who has heard the story is in disbelief. I found this veterinarian based on reviews and being close to home. My 7 year old Chihuahua had b... Read More
The experience at this veterinarian was so absurd that anyone who has heard the story is in disbelief. I found this veterinarian based on reviews and being close to home. My 7 year old Chihuahua had become sick and was eating little and drinking less than usual. I called and made an appointment, and brought my dog in. I was told by Dr. Rogoff that my dog was very sick and needed immediate surgery for an overwhelming infection with pyometra (a life threatening infection of the uterus). I asked the veterinarian to please call and discuss with my son, as I am 89 years old. My son and I discussed this diagnosis, and specifically why the dog would not have a fever with such overwhelming infection. The answer did not make much sense. The doctor's recommendation was several blood tests, and then immediate surgery. He stated that he "would need to cancel his other appointments" to do immediate surgery. After discussion, my son and I agreed to the blood tests only, and pricing was detailed as I am on a fixed budget. The price was stated $340.00. Dr. Rogoff, who is elderly, kept commenting "that I was a very attractive woman" which was very inappropriate. The blood tests all came back normal, including the WBC which the doctor had previously stated would be severely elevated in this infection. He stated he needed to do surgery anyway. I refused and stated I would get another opinion. (The next day my dog was completely fine. Running around, eating and drinking. It has been fine ever since.)Unrealized by myself, because of the stress at the time, I did not notice that my credit card had been run for $540.00 instead of $340.00. I of course thought this was an entry error, and called. The receptionist started reading the itemized charges, and then became silent and said "you need to speak to Dr. Rogoff." Dr. Rogoff got on the phone and asked if the dog had surgery. I stated that it was better without surgery, to which he replied "that is impossible" and stated that "I was lying." when I reiterated that the dog was fine, I then said that actually I was calling about the credit card being run for $200.00 extra. Dr. Rogoff stated he "charged $200.00 more because it was a very emotional case for him" and that he "was upset for 2 1/2 hours after and that $80.00 per hour for that is very reasonable." It was asked to refund $200.00 of the money as that was blatantly dishonest and abusive. He has flat out refused. There is a coupon online for free exam for new clients also, which he refused to honor. Obviously, other avenues for refund and this behavior will be pursued.If you are subject to this behavior at this office please contact:Florida Division of Consumer Affairsfreshfromflorida.com/Div…Phone 1-800-HELP-FLA (435-7352)Better Business Bureaubbb.org/searchPhone (561) 842-1918Florida Attorney Generalmyfloridalegal.com/pages…Phone Fraud Hotline 1-866-966-7226Florida Board of Veterinarian Medicinefvma.org/resources/flori…(850) 487-1395 Read Less