Terrible experience and I have to warn EVERYONE about it. Honestly I would give zero stars if that was possible but the only positive was that Dr. Riera and the techs were very friendly and caring wit... Read More
Terrible experience and I have to warn EVERYONE about it. Honestly I would give zero stars if that was possible but the only positive was that Dr. Riera and the techs were very friendly and caring with our puppy. I went there last year because my puppy was accidentally stepped on and started having trouble breathing. This is the only 24 hour clinic near me so we have had no choice. The moment I got there, they took my puppy away and gave me emergency papers I had to sign which said that emergency care would be "up to $400". Now, although I thought this was a lot, I was willing to pay for it. After they finally let us in to talk to the doctor and showed us the estimate, they urged us to sign it so they could start treatment. Mind you, the new estimate was $1800, so much for "up to $400". Apparently the puppy had to stay there 24 hours and would require several treatments. Regardless, I signed the paper because I was scared for my puppy and wanted them to start treatment immediately.After a whole night of calling them to ask for updates, (I admit they were very patient with me), they told me at noon the next day that my puppy would have to say ANOTHER 24 hours. At this point I was ANGRY because I couldn't afford to pay another day (I'm only a college student), and Doctor Scola (worst Doctor ever) told me that it would be a shame if he didn't make it because I couldn't pay...that's what every pet mom wants to hear (fully sarcastic). She then told me I should come over ASAP to talk to her. I get there 20 minutes later and apparently I can't talk to her because she's in a surgery. So we wait a little longer and go see our little pup, and so Doctor Scola comes in, greets us, talks to the tech, and leaves (a total of 2 minutes). After we go back to our room and ask the tech when the doctor is going to talk to us, and she told us that she already did when she greeted us...Thankfully the next day we were able to pick up pup and we were told to come back for a follow up on Friday.A few days later, our puppy started grunting weirdly so we called the clinic and the doctor suggested we try to make an appointment either that day or the next because she was worried the pup might have something else. We called and there were no appointments that day but the person in the front desk told us we could walk in and they would fit us in. Anyhow, as a worried pup mom, we went that day and as we're looking at our estimate, we see that we were charged an $85 WALK IN FEE! Mind you, they never even told us about this walk in fee when I called, and for that I would've made an appointment for the next day or waited until my appointment on Friday.Overall, this place was VERY overpriced and aside from Dr. Riera and a few techs, it's not worth coming over here. It's sad how people will take advantage at the fact that you'll do anything for your puppy. Read Less