The vet tech (Sky) was VERY gentle and compassionate both with us and my service dog. Prior to our visit, over the phone the vet tech who was on midnight duty (Jamie) was also VERY kind, amiable and u... Read More
The vet tech (Sky) was VERY gentle and compassionate both with us and my service dog. Prior to our visit, over the phone the vet tech who was on midnight duty (Jamie) was also VERY kind, amiable and understanding. When we innitially called, the veterinarian wasn't in, but Jamie told us he could be there in 30 minutes. My husband and I decided to bring our girl in at 8:30 am (Sunday). When we arrived, the doctor was already there. Since no other clients were present at the moment, our dog was seen and cared for immediately. We had to leave our girl on observation with IV fluids and meds. About 3 to 4 hours later, another vet tech (we didn't catch his name) called us to give us an update, which we appreciated GREATLY. Will try to update this review once we pick-up our girl tomorrow (Monday). Up to now, we give 4 stars and not 5, because this place is COSTLY. Luckily for us, we have Trupanion Pet Insurance, so we will be reimbursed for 90% of the approved expenses. Were it not for this, we wouldn't have been able to afford it. (Side note: Since this is mainly an emergency clinic and these people don't know you from Adam, they require 50% down payment when you leave your pet in their care. I find this REASONABLE and FAIR, since MANY people bring an animal to an emergency facility out of pity, BUT NEVER bother to return for it. It happens A LOT MORE than you think.) Read Less