I am devastated! We finally made the decision to put our beloved baby girl that is 15 1/2 years old to sleep. It was very tough to even get in the car to take her! When the tech came in the room she asked if there was a treatment available, would we like to take that option, we said no. Our baby has been deaf blind and failing in her health for almost a year now, she is showing signs of being in pain, and we just wanted it to be over for her. Well then the vet came in and said all she needed was dental treatment and she would be fine. We didn't even take her in for that! He stated if we didn't do the dental treatment then it would be best to put her down! So we are thinking this is a ploy to get money which we don't have a problem with the money, it is the fact that our baby is suffering from other ailments. Fast forward to the actual part where we think they are going to euthanize her, they will not let us be with her when it happens. I am sorry but this baby girl has been with us since day one and we want to be with her when she takes her last breath. Shame on you Banfield you are a disgrace. Read Less

I normally don't like to give bad reviews, but this is merrited. We had to send our Shih Tzu to Heaven May 11th and were told her cremated remains would be returned within two weeks. I called the second one, and she still wasn't back. I was told that I would be called when she returned and that it could be up to 3-4 weeks before she came back. Fast forward to yesterday (5/28), still no call. I ended up calling the crematorium they use to learn my baby had been returned 5/24! When I went to get her today, I was informed that I had been called one time and my voicemail wasn't set up. I didn't see any missed calls in my log. The reason I'm livid: I was told several times I would be called, so I stopped calling. The fact my baby has been back for 4 days and they were open every day since but no one tried calling me again infuriates me. They were so adamant on, "we will call you". Did they really think I would keep calling them if they nicely told me to stop? I trusted them! The empathetic thing to do would have been trying to call me again! Also, having been told it could take up to a month, would she have just hung out there until I called? There needs to be more effective communication with this company and their customers. Consistent answers need to be given instead of varying ones. In this time of grief, the last thing needed is anger and the lack of empathy and effort. Go somewhere local that you can physically pick your baby up from without them being sent away. Don't go here for this service. Read Less

Staff was very friendly and helpful with my dumbo rats. The nurse cusomized our brown paper bag that our medication came in because as she said "everyone forgets about the little ones". It was very cute. They even went out of their way to fill up all the syringes that we would need to administer to them (24 of them to be exact) just to make it easier for me. We will definitely be back if we have anymore illnesses in the future! Read Less

I've used this vet for about 4 years. They are always friendly & make a fuss over my fur-baby. I love that I can drop her off in the morning and pick her up in the afternoon....makes life easy when you work. Price wise, I'd say they are fairly comparable to other vets. I have Sadie on the wellness program, so I can afford to have her teeth cleaned yearly & keep her in check. Read Less

Got my cat spayed and before the surgery they didn't tell us we would need a collar to keep her from digging. When we picked her up they asked if I had one and I said no (didn't tell me I needed one). They then told me I would need to watch her continuously. I did but she still got to her stitches so now I have to pay more money to get it fixed and to get a collar. And the lady argued with me saying she told me I needed one. Read Less

The staff here is great and very sweet. I only had a brief conversation with the vet but seamed knowledgeable and professional. Only downside was my pup wasn't very excited to see me pick him up from there (normal he is pretty stoked when he sees me; I guess he was having too much fun). I have no problem using this location in the future. Read Less

I WILL NEVER USE THIS HOSPITAL AGAIN. I DID OWE THEM MONEY FROM ME HAVING TO KEEP TAKING HER BACK BECAUSE WHATEVER THE HELL THEY DID TO FIX MY DOGS TAIL NEVER WORKED. I TOOK HER IN THIS MORNING TO SHOW THEM HOW MUCH PAIN SHE WAS IN AND THE SNOTTY GIRL BROOKE BEHIND THE COUNTER WAS SO NASTY AND TOLD ME BECAUSE OF AN OUTSTANDING BALANCE THEY REFUSE TO SEE MY DOG. WELL TOOK HER TO NO MORE HOMELESS PETS AND THEY WERE ABLE TO GIVE HER SOMETHING FOR PAIN BUT HER TAIL HAS TO BE AMPUTATED. DO NOT TAKE YOUR DOG THERE. THEY SHOULD BE LABELED ANIMAL CRUELTY CLINIC THEY DO NOT CARE ABOUT YOUR DOG THEY CARE ABOUT MONEY. WE USED DR CALDWELL........... Read Less

I agree that Doctor Caldwell needs to take some course in dealing with customers. I myself will be finding another location. For all my babies. Unfortunately I have the plan for one of them. So I'm stuck taking her to Banfield for next year. But not at the OP location. Hopefully I can use plan at any location. If not I'll just loose the money. Can't use a doctor that isn't willing to look at customer position. I left there today in tears. Although I was there for my cat. Perhaps I shouldn't have brought up my other pet. But it wasn't resolved for me. It was the first time seeing her since. She is very smug and full of herself. That attitude will catch up with her. My dog may have survived the surgery. Original quote should have included, the fact that there would be a per day bandage charge, I should have been told that the quote could go up based of many thing like med's etc. What was originally told to me just under $400.00 ended up being close to $600.00 then follow up stuff put us at more money than we could afford. You were smug stating she is okay. You don't live with her, how do you know? Love Doc Martin, hopefully his colleague can learn from him. Rating is based off Dr. Caldwell's attitude. I do understand a person shouldn't take in pets they can't fix if seriously ill comes up. But Dr. Caldwell what should I have done. Left her on the streets with no claws? I've given her love, food and a safe place to live. Your not the only one that has to live with decisions made. If her life is shortened due to the fact I can't afford to go to a Neurologist at least she is in a safe loving environment.Read Less

On 10-5-15 dr Caldwell called me to check up on my 10 year old chihuahua in replace of dr Rodriguez. I expressed my concerns about a few things my dog was going through, and had gone through, in a very professional yet concerned manner as any dog owner that cared for their baby would. It almost seemed as if Dr Caldwell was very aggravated that her wellness checkup call turned into actual "work" on her end and didn't seem to want to even try to give me her professional opinion about what was going on with my dog. At one point I had to ask her if she was a doctor because I thought I had made an honest mistake and was talking to the receptionist. At no point in this conversation did I raise my voice or curse or anything at all remotely close to such, I was just voicing concern over the wellness of my dog. She in turn found it necessary to tell me she didn't appreciate my attitude (in which I COMPLETELY did not have) and full blown hung up on me. I have never, ever, EVER, been treated with such disrespect from a banfield employee. I am very disappointed that dr Rodriguez is leaving the Jacksonville location, and I really hope Dr Caldwell is not going to be his replacement. I already have the number ready to cancel my wellness plan if so. You just do not flat out hang up on a customer. I have been a very loyal customer and have a wonderful rapport with everyone that works at the Jacksonville location. I am very disappointed that they have a dr in their midst like this one, that has made me want to cancel my wellness plan. At very least, I will DEFINITELY change the location of the banfield that I take my dogs to. Shame on you Dr. Caldwell. Read Less

Severely over priced unless you sign up for the wellness plan. I am new to the area so this is the only vet I knew. After spending hundreds of dollars for allergy tests on my adopted pup I still haven't gotten an official answer to what my dog is allergic to. Also I have received several emails saying my dog is due for in my eyes an unnecessary vaccine, but never got an email saying my dog is due for a heart worm check up so now they are refusing to sell me his flea and heart worm pull until I bring him in to pay over 100$ for the visit, test, and pill. Needless to say we are using a new vet. The staff is always very friendly. The prices are just ridiculous. Read Less

Horrible customer service!!! On 8/20/13 I Paid for my husky to have a heartworm test so I could order his meds through pet meds. The tech didn't enter the information correctly into the computer system (he didn't check the correct box) but he did write in the notes that the test was done and all was clear. - When we tried to order the meds online, the prescription was refused by Banfield saying the test was never done. They said they couldn't correct it manually at the time so I paid for my other dog (goldendoodle) to have a test done and we just used his meds for both dogs until they worked everything out. We've been up there 4 times and have had about 4 long phone calls and  were ASSURED everything was taken care of. Shocker.. When I tried to order the meds last week... They were REFUSED AGAIN!!! I called and the lady on the phone was EXTREMELY CONDESCENDING!! And said I'd have to come BACK IN and pay for another test and visit bc it appears I have skipped doses for my dog. (Luckily to begin with I still had several doses left of heartgaurd to hold us over until the Trifexis came in) I explained everything to the woman and she still said they wouldn't approve it even though they promised on SEVERAL occasions that they would. I have explained this to several members of the staff on dif. Occasions and they all agreed that when the time came for me to reorder meds.. I'd have my full year supply approved like I was supposed to in the beginning. All except this lady now when it's time for me to actually order the meds!!!! One of the techs previously told me her coworkers were incompetent and that I should really find another vet... Which I have but I still want to get what I paid for from this one. I was told I'd get a call back from the office manager.. I gave 2 contact numbers and have never heard back!!!! What a horrible way to treat customers who have spent nearly $1k at your business over the past year!!! 8/20/13-5/20/14 is a ridiculous amount of time to still not have an issue resolved! I've turned 4 couples off from this vet and will continue to do so. No one should be treated this way. Read Less

THE BEST VET IN THE WORLD IS DR. T AND HIS STAFF, MIKE, CARLOS...ALL OF THEM ARE THE GREATEST PEOPLE IN THE WORLD!!!we did rescue, and brought over 200 puppies, in poor and sick health, they helped, catered, loved, adored every single one with out bias or discrimation. they are the best vets in the world. i can say that will experience and confidence! i miss this office so much  I wish we never moved! Read Less